Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

I have sent you a PM earlier.
Ok, I do understand that you can't just give me the 150$, but how about the 99$ that drifted away which will still have the 150$ max cashout.

I closed account because didnt understand rules in the past

I reopen today and search password for freeroll

Any information on alternative deposit options for U.S. members or are we just not going to be able to deposit anymore? Without any deposit options I am losing my edge in tournaments and promotions so that is why I am inquiring. Thank you in advance!

I just noticed they are taking bitcoins!  Not sure if withdrawals with bitcoins is an option - it was not on my withdrawal options but I didn't deposit in bitcoins so I don't know.  Jason? 

Just a reminder to all Paste and Pay users-Service has been restored.

Hey, Jason, wasn't RBull taking EZVoucher/Paste & Pay for deposits before?  I thought I had done that with you guys, but I went to make a deposit with that last night and the option wasn't/still isn't there?

The only way we are going to get it back is to stop depositing at Paste and Pay which is what I'm doing and have emailed them telling them so:


[email protected]
Oct 14 (2 days ago)

to me
Good day,


I see that you have successfully purchased and redeemed a voucher.

If you need any further assistance please don’t hesitate to contact us.

Regards,
Support



From: Webmaster [mailto:[email protected]]
Sent: 13 October 2015 05:51 PM
To: Support
Subject: Customer query

From: Lane Jones Email: [email protected] I will not be depositing again until Grand Fortune and Raging Bull Casinos are added back to your clients list.

Lane Jones <[email protected]>
Oct 14 (2 days ago)

to Support
I redeemed this at least 3 days ago so your stupid comment is not appreciated. I will post this on every gambling forum for all to see!

So you're saying it was P&P's decision to drop them?  I thought maybe the casino group had made the decision.

Only Paste and Pay can rectify this decision by re-adding Grand Fortune and Raging Bull Casinos. They changed their processor and they have not included Grand Fortune and Raging Bull so I will not deposit at all until they do.

Here is Paste and Pay's new payment processor:

10/14/2015 removed ON 10-12 2643($30.00) ($30.00)

I figured it had something to do with their processor, but it took them a while to find a new one this time.  That's not good.

I have zero way at this time to deposit at Grand Fortune and Raging Bull because the cards that are all pre-paid are now being blocked and I spent a ton of money paying for other cards as a solution and not one of them worked. I lost a ton of fees and money that I will never recover so I may just have to just stop playing online because it is a hassle now.

last time i tried to use paste  n pay it would not go through..is it up and running again

Hi Guys,

Sorry for the inconvenience caused with Paste and Pay. Paste and Pay did not drop us, in fact they want to continue processing for us. However, we are awaiting funds from them . Only once we have received our funds, will we continue processing through them.

We will be looking for alternative funding methods.

Best Regards
Jason

Good to hear that I do not have to be sworn to secrecy anymore because I was asked last week not to disclose the reason why Paste and Pay was removed. So now that everyone knows I hope you can support GFC and RBC in this effort for them to pay up so that we can continue to deposit with them.

I am still waiting for my bitcoin deposit to be credited and I got two different answers when I implied about this issue on 10/23. Thank you in advance Jason!

Hi lane Jones,

I am on this.... I will look into the transaction and revert asap.

Best Regards
Jason

Hi Lane,

We logged the ticket with our Bitcon rep, we are just awaiting his reply.

Your patience is dearly appreciated!

Regards
Jason

Thank you very much for your assistance and I will patiently await a resolution.

Hi Lane Jones,

Thanks for the patience. We have located the deposit and credited your account accordingly.

Have a great day and chat soon!

Best Regards
Jason

Thank you but I was very disappointed in the omission of my birthday by Grand Fortune and Raging Bull yesterday so I emailed and got $50 for RBC but completely ignored by GFC just so you know. My day consisted of helping out women at the local Cancer Center and then rushing to get to my daughter's concert that was until late night so I was not happy considering that I thought Raging Bull's birthday bonus was $100 plus before the credit card deposit issues/Paste and Pay problems I was depositing a ton since I did go up to your RED level. But I thank you for finally getting me back on board and your are appreciated because your are a major problem solver!

Hi Lane Jones,

Happy belated Birthday 

I have spoken to Schalk, your VIP host and he will be awarding you with a little bday bonus on your Grand Fortune Casino account. As for Raging Bull Casino, the $100 birthday bonus was part of the initial welcome bonus package where you had to complete all the promotions in the package in order to be eligible for the $100 bday bonus. However, that offer expired and is no longer valid. I am glad to see that the support agents assisted you with a respectable bonus.

I am glad that I was able to assist with your bitcoin query.

Have a super day!

Regards
Jason

Hey Jason that is great news to hear that you are accepting bitcoin deposits. I have a couple questions.

Are you also offering bitcoin withdrawls? And if so, how long is the processing and time until bitcoin is in the players wallet?

Are there any fees associated with the bitcoin deposits or withdrawls?

Thanks.

Hi trayber,

Unfortunately, we don't offer the option to withdraw winnings via Bitcoin at this point of time. However, we are working on a pay to card option as we speak. I am hoping that the pay to card solution will be live by next week.

As for the fee for using bitcoin, yes there is a small fee, if I am not mistaken, it's between 1% and 2%.

Please let me know if you require more assistance!

Best Regards and Happy Halloween  (~/~)

Jason

Hello Jason, could you please reactivate the code REDBULL monthly $100 free chip because it comes back as inactive when I attempt to redeem it. Thank you in advance!

Hi Lane Jones,

I trust that you had a lovely weekend?

The REDBULL introductory can only be claimed once, thus the reason why you were unable to redeem the code.

I look forward to hearing back from you.

Best Regards
Jason

This code is similar to the 25green code level that was issued monthly so maybe I said the incorrect code but that is the offer I am referring to.

Hi Lane Jones,

The code you attempted to redeem is the correct code. Did you see the coupon in the cashier?
See, the 100 free is an introductory bonus for becoming a RED BULL VIP member. Thus, it can only be claimed one. However, for some reason it is loading the bonus every month.

If you can confirm whether you see the coupon in the cashier, it will help a great deal as we can forward the info to RTG as they were not able to replicate the error.

Thanking you in advance!

Best Regards
Jason

I really do not understand why all of a sudden there are issues with getting this code monthly because I thought that was the incentive for moving up in the VIP Levels:
.

Special Offer

Redeem Coupon

100 FREE

Congrats on Reaching REDBULL VIP. 150 FREE on the next level - SILVERBULL VIP Wager: 35X Bonus
Redeem Coupon

Hi Lane Jones,

It's not a monthly free chip, it's a once offer introductory chip and has always been this way.

However, there seems to be a problem with how the coupon fires. If you have redeemed it once before, it should not fire again. But it seems to be a problem with the "coupon set" not picking up that the bonus was already claimed, therefore firing again.

I will honor this bonus as you are a dear friend and a loyal VIP Member of Raging Bull Casino, but please take note that as of next month this bonus should note fire again.

Best Regards
Jason

Sorry for whiffing through your question but yes my weekend has been pretty good. I made another bitcoin deposit and I have yet to be credited even though I have spoken to a few individuals and have also sent proof to Malcolm from Support. If I do not respond that is because I am not online so thank you again in advance and I hope you had a great weekend as well!

remember 1 thing Laura if you made a withdraw they tighten their rules only to benefit them

I am starting to believe that because I get 10% cash back which was $5.10 and I make the play through, get the total way over $100 but notice the max cash is 10 times the bonus amount but the only withdrawal method is wire transfer and the minimum amount is $100 but after I enter all the appropriate information I get a notice stating that my $100 request is too low to withdraw so I play it out because it is nothing but play money. I am a patient person but I am done with all the trips to live chat with some of these Reps taking ten minutes to respond because thy just don't walk to "chat" even though I deposit a lot, email support either does not respond or when they do there is zero follow up or response to your issue or there is not a Manager in the office because it is too early and don't get me started on the bitcoin deposits fiasco because I am still waiting to be credited from Friday after either live chatting, emailing and contacting support. The disrespectful nature and nonchalant attitudes I have endured over the past month has now taken its toll because I am sick of following up and following up on something I should not have to follow up on. I am a easy going guy but this is beyond asinine and ridiculous!

I could tell you some real stories of the bs I get from them

Hi Lane Jone,

Sorry, I left the office early yesterday. I have confirmed with Dean that he did receive the info from Malcome and he has logged a ticket with our bitcon rep. We are working on your case and will hopefully resolve it soon.

I will be taking a close look into all your chat transcripts/communication with the call center and will take this up with the call center manager. If you have been treated disrespectfully in any way shape or form, then necessary action will be taken. NO player deserves to be treated in this manner.

For the inconvenience with regards to your bitcon deposit,  I have rewarded you with a bonus chip. I will be putting pressure on Dean to get this resolved asap - I promise!!

As for the max and min cashout on the cashback, the following term covers that:

Terms 21 on Raging Bull:

* For free money coupons, and unless otherwise stated, max cashouts will be no more than 1X the bonus amount. For free money coupons below a value of $100, the max cashout will stand at $100.

@ Kerch123 - Please could you be so kind and give me more info on your comment. I have spoken to your VIP Manager and was advised of your arrangement with him.

Regards
Jason

Thank you Jason. It seems like the same thing with a Rep from support asking for the information and after they receive it they do mot respond. Yesterday it was Kevin not getting back to me and I think the long chat session person name was maybe Karine or something.  One was so mean that she was obviously telling me to come back to try something like a bonus but it had nothing to do with  a bonus and I asked her to have you email me but that never happened last week. It has been pretty bad lately to be honest.

Hi Lane Jones,

I have matched the deposit attempt with a bonus chip, so log in and have a few spins while we get to the bottom of your bitcoin deposit. In the future, I suggest emailing [email protected] and address it to Dean. He is not available 24/7 but will get to it asap.

My apologies once again for all the trouble you have experienced.

Regards
Jason

Hi Kerch123,

Thanks for the PM, I dropped you a reply.

I look forward to hearing back from you!

Best Regards
Jason

dory maybe you should have the whole story there is 2 SIDES

There is a reason this section is called Direct Casino Support.

I agree with Dory because some people are so quick to be negative about online casinos, and will jump at any chance to trash them.  Clearly, LCB is not as bad as many other boards (which is why I'm a member here), but I don't feel we should open the door to that.

Jason has very much impressed me with his professionalism and speed, and I think he deserves  the respect of a private PM first when there's a problem.  If he doesn't handle it satisfactorily, then come to the board with it.

Just my opinion.....

I have an issue with the correct bitcoins being sent because apparently the supplier has been skimming off the top of my purchases and sending less than I have purchased even though they clearly stated the total charges on their website and has not responded in over 24 hours of my issue. Now I sent more bitcoins yesterday and these transactions take 5-6 days to complete so I can not change the total because it is done in advance so I would like my purchase to be credited but to eliminate this headache in the future I will be closing all of my bitcoin accounts permanently:

To
'lane jones'
Message body
Hey Lane!

It’s Dean J

Basically you had underpaid this transaction and sent fewer bitcoins as initially requested by our system. The underpaid bitcoins go into our Bit Coin wallet so yes we did receive the money.

Underpaid and overpaid transactions will not be credited to your casino account due to it not been allowed via our integration with Bitcoin.

I have credited your casino account with the $45.10 J

Best regards,

Dean

From: lane jones [mailto:[email protected]]
Sent: 04 November 2015 12:27 PM

Hi lane Jones,

Wow.... this bitcoin option is a headache of note!! Having said this, I located your deposit and credited your account accordingly. We are looking into this and will hopefully find a solution soon.

We think it might have to do with the Bitcoin fee, but we are not 100% sure!

My sincere apologies for this inconvenience!

Best Regards
Jason

Oh so you have a bitcoin fee? That would explain it but trust me I have no issue paying it but I use more than one site to buy but I guess the one that does what the other does not is the shady one.

Hi Lane Jones,

Yeah, there is a small fee. if I am not mistaken, it's between 1 and 2%. But the fee goes to the bitcoin minor or something like that.

Regards
Jason

Thank you for clearing that up for me and thank you for getting my deposit located. Much appreciated!