Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

Hi Rena35

Congrats on the nice win!!!

Wire is the only option at this point of time but we are looking into a few other options soon.
As for your withdrawal, it is currently in a pending period of 24 hours (default period) and with it being a Friday, this withdrawal will only be processed on Monday.

Have you send through the requested docs yet?

Best Regards
Jason

What is the email address to send verification documents .

Hi Rena35,

you can send the docs to [email protected] but cc [email protected]

Once again congrats on the nice win, your deserve it!

Regards
Jason

Hi Rena35,

Yeah you can just ignore the request for cc info.

Regards
Jason

Happy Monday LCB'ers!!

I am urgently looking for cacory1216. Her personal inbox is full and my emails to her are bouncing.
The first LCM member to bring her to me will get a little finders fee.

Happy hunting!!

Best Regards
Jason

I posted in chat that u were looking for them, so hopefully you will get a response  .

Just made my first deposit at GFC  . I have been thinking about depositing there for a long time.

Hey Jason -

So last Monday, August 10, 2015 I contacted RBC LIVE CHAT to get my 15% weekly cashback as the prior week I had deposited and lost $250+ and had not had a payout in over 2 weeks. I was told that I was not allowed a weekly cashback.

I contacted LIVE CHAT two more times last week...so I was told a three times by tree separate Raging Bull support reps in total that I would get an email explanation for this from the finance department the next day. Never got an email.

So, today being Monday I requested via LIVE CHAT to get my 15% weekly cashback from this past week and once again was told no when I qualified again according to the rules in RBC's T&C.

I was told once again that I would get an email with an explanation as to why because I did pass all requirements.

I have 2 friends who play regularly at Raging Bull and both of them got their 15% weekly cashbacks so why is management not allowing me to receive mine?

Since RBC is not getting back to me at all....I thought you could find out what is going on, as I am a regular, consistent player and feel like I am being treated unfairly regarding this.

I have all chat histories emailed to me so I attached them to this post for you to look at.

I get 20% back plus their website also says 20%. I would only send a private message to Jason because I do not like live chat plus if you threaten to never deposit again you will get it.

Thank you Lane Jones for replying.....so you get 20% back?? I thought it said 15% on the Raging Bull's website, regardless there is not reason for me not to receive the weekly cashback and Raging Bull is blatantly ignoring me b/c they have no reason and it sucks.

Thanks for your advice. Jason seems to not always be available.....so I will PM him.

I guess I misunderstood that you needed to have $250 or more in bets but the Representative Mark at Grand Fortune respond fairly quickly today regarding my request but surprised nothing came from Raging Bull. I sent my emails to Support.

That is correct Lace Jones...and I had $250+ in deposits two weeks ago and this past week as well so this why I am so confused as to why I am just denied the weekly cashback when I qualified for two weeks in a row.

Grand Fortune has 20% on their website but the max cash out on deposits, max cash out on freebies and the constant slow spinning reels along with the everytime you visit downloads have worn me down and I just do not have the will to put all of this money into these sites with nothing to show so I think that I will take a step back for awhile. I appreciate the guys courtesy but the cons are ahead of the pros right now. I've been disconnected from chat while typing and the unanswered emails are pulling me away. Stay strong and make sure you get your last 2 weeks of cashbacks.

Hi Lane Jones,

Wow it seems like you have been experiencing issue on Grand Fortune. Both in the live chat and the casino. Tell me, are you experiencing the same issues on Raging Bull i.e slow reels etc.

99% of the times the slow reels are as a result of connectivity issues i.e packet loss or applications running on your pc or mobile device that use up a lot of system resources.

Regarding my support guys not responding to your emails, do you have examples of these mail so that I can take this up with them as well as my Call Center Manager. It is unacceptable that any player does not receive the service they so rightfully deserve.

LUCKYCHICK17 - I have sent you a PM requesting your username. Please can you get that to me asap so that I can look into your request.

Looking forward to hearing back from both you lovely ladies 

Regards
Jason

Hi,they cancelled my last whitdraw on Raging Bull

Payout Comments: Good day , as per our terms and conditions, you are only allowed withdrawals off ONE free money, no deposit coupon as you are not a regular depositor. The excess balance will be removed from your account.

i would deposit but dont know when i win from free  bonus
probably neee deposit every time after whithdraw from free bonus

It has only happened at Grand Fortune with emails not being responded to even when they are the ones sending me an email about a failed deposit, you helped get my back into Grand Fortune after they locked me out after I deposited via bill payment but everyone swore that they did not receive my whopping $25 payment and it took over two months for this to be resolved but when I finally told my credit card company to pull the payment back because it was missing then Grand Fortune locked me out and did not respond to any emails. Jason finally got with Dean after I decided to PM you because it was not getting resolved and you got me unlocked after an second attempt to Dean. I get these constant slow reels all of a sudden and then the money goes away and yes it happens on both sites. This has been the case for the past 10 days or so but I will check my system to see if if is causing the reels to slow down. I will dig up all the emails I can find but to be honest Raging Bull Customer Service has been nothing but perfect while Grand Fortune has been from bad to horrible.

Update-I did not have the issues with Grand Fortune yesterday with any slows spins and I played on only $20 for over 6 hours but it was still present but not as bad as previously on Raging Bull.

Hi Lane Jones, thanks for the update. Where you able to determine if there were applications running on your machine that might have been the reason for the lag?

I appreciate your feedback!

Best Regards
Jason

I did not change anything and I even went from full screen mode to smaller and that did not make any difference at all. One thing I make sure of is that there are no websites open that refresh because it does cause issues.

Hi Lane Jones,
rtg was adding a new game.When ever they add a new game I have same issue as you with the free spinning and choppiness,just runs terrible until the game is finish loading,usually a week or so until it is finish,then it runs better after that.I can almost always tell when rtg is uploading a new game.

Thank you but it was okay all of yesterday and earlier but then it started again but when I deposit a large amount of my money then it frustrates me when it goes away during those slow spins so I guess it could be anything but I'm stopping because I want to keep my headaches to a minimum. Thanks for the information again.

I played at Intertops Red and the same slow reels and of course my balance went really quickly so then I did free mode at Raging Bull last night and it did not happen which is good so I think I will try real mode again sometime soon to make sure because Intertops was worse with 2 deposits and my last name is not Trump (thank God) so I can't not be heading to every Rtg to see if there was an issue. Thank you Jason!

Is Jason still around  Haven't seen him in a bit . First person to find him will get a big thank you and a cyber hug  .

TOO FUNNY ! 

Uncle Jay is here.... he has just been in meetings the whole morning and has a stiff neck and is very tired because he was snoring the whole night and his wife kept punching him in the kidneys 

Now you all know how I feel...lol...

Oh my 

Great to see you are not MIA. I did post a reward  :'X.

Now Rena Kisses and Hug for Jason,
Hello Jason I hope your day gets better.

Hi Jason , we miss you. Tell Dean to stop working you so hard. Hoe all is well  .

Hellooooooooooo Rena35 and all our dear friends and LCB 

It's been a bit rough at the office lately and Dean and I have both been out of the office alot the past two weeks.

I do have a nive $1000 freeroll starting in a few hours as well as will be sending out a little free bonus via email and sms later today. So make sure you all keep an eye on your phones and email boxes.

We are also having a staff party starting later today so wish us luck as we are going to go BIG...lol... 

I will post the tournament info in the tournaments section of LCB in a monent.

Have a lovely weekend ladies and Gents and take care!

Regards
Jason

Hi Jason,
I don't usually complain about things, but this has been irritating me all day ( and will continue to), so I decided to post about it to you, although I'm sure there's nothing you can do about it.  I know I'm talking about a small amount of money, but it's the principle of it.

After paying bills with my prepaid VISA yesterday, I had $42.++ left on it, so I thought "Cool, I can deposit at a couple of different casinos and play for a bit".  I know Casino Extreme's min is $20 and I wanted to deposit there, but I went to see what Raging Bull's min was, and was happy to see it was $21!  Especially since I play your freebies all the time.

I attempted to deposit $21, but it was declined.  I waited a couple of minutes and then attempted $22, and that one was approved.  Ok, so that's cool - it still left me $20 to deposit at CExtreme, which I knew it would take.

HOWEVER..... Even though I deposited $22, I was charged $22.76 by your processor which dropped my balance to $19.93 and now I can't deposit anywhere.  UGH!  I am so irritated at that.  In order to get the balance back up over $20, I'll have to load a minimum of $20 to the card, plus the reload fee of $4.95.  In addition, it means a trip to the store to do it (7 miles away), and I'm a sick person (end stage COPD) who doesn't get out of the house easily; in fact, I couldn't even go outside today because of the heat.

Okay.  I vented, I feel a little better.  I just wanted you and everyone to know this is what's happening with your processor.  My CC company will also charge me another $.55 for the foreign transaction fee, but I'm used to that one.  Lordy, it's getting expensive to gamble a little money. 

I use pre-paid credit cards all the time and I can guarantee you those fees are from the credit card issuing company and not the online casino. There is no way around the fees unless you get a International credit card.

Thanks, but I'm aware of the foreign transaction fees I pay thru Green Dot and the charges added to the initial charge are not from them.  My "foreign transaction" fees are always listed and charged separately.

Agree its become frustrating...The fees they add on after the fact can really add up on bigger deposits or several small deposits. And in your situation you are loading funds and its unknown at the time of deposit what the fee will be. As an example, for a $50 deposit The casino will say in the deposit page that you are being charged something like 49.87 by xyz.com Then you go to your bank's website and really see that they chaged something like $53 and thats before the bank will hit you with the 3% intl. fee for the transaction. I guess the processors have their own agenda to get a piece of your money as well.

Hello Jason!

I saw this area of the forum and just thought I would drop you a note to say hello!

Thanks for all of the great codes and offers.  And by the way, would you also please say hello to Dean for me please?

Well, have a great evening and keep up the good work Jason!
Leslie
aka jumboscampi

Hey Jason -

RBC gives players a 15% Cashback Bonus on the previous week’s losses every Monday. RBC instructs players to, "Contact Support for more information on your cashback bonus!"

Whenever I ask for my weekly cashback on Monday, it is an issue. I have contacted RBC via LIVE CHAT 3 times today requesting my cashback from last week as I lost $400+ and I keep getting the runaround that the cashbacks have not been released yet by management. But it is late afternoon where RBC is located, so if not given soon I am sure they will say the finance department is closed.

I am going to go on to LIVE CHAT again now and hopefully this will not be an issue still. Just a heads up......have any other RBC players experienced this issue???

Hi luckychick17,

Thanks for bringing this to my attention. Please furnish me with your username so that I can look into your cashback request.

Anxiously awaiting your reply!

Best Regards
Jason

Im posting the pm I sent Jason because I haven't received a reply and I'm not sure how else to get help so here goes:
Discovered my account was closed after trying to login, password invalid, so I reset, still said invalid. Went to live chat to see why I couldn't seem to login with credentials which I knew were valid, I was informed this was happening because my account was closed--- due to my request to close my account!! I freaked out momentarily :-) because I absolutely love you guys, and I would never have done that.  I have no idea how he arrived at this conclusion, but he said no problem he would reopen it. Well I had to leave quick, so I wasn't able to finish the chat/ resolve the issue. Please reopen my account, but also, if possible, look into the specifics of "the request" because I can positively guarantee it didn't come from me. Thank you, let me know if u need more info.
Username is luv7769

Some Fail Experience....

Hi,
I've managed to win a bit over 300$ with the pirate25 coupon, I made the wager when I had the game on autoplay 2,50$+0,50 sidebet, I went for a cig came back in 5-10mins saw that the game had crashed and my balance was 50.90$. Asked the support what had happened and like always they have no clue, basically she forced me to play the remaining 50.90$ to reach up to 150$ so I could cash out which didn't work out. Where's the sense in that... If the max cashout is 150$ why would you want to keep on playing if all you can have is 150$... Can you do anything about this or no??

even the cashier says this:
09/20/2015 04:06 PM Coupon Reversal Withdrawal Approved! -$198.18
09/20/2015 04:06 PM Coupon Reversal Withdrawal Requested -$198.18

You could reimburse me that 150$ from the overwin, the question is - would you?

Hi sweetpea24,

Sorry for the delay. Unfortunately I am not in the office over weekends. On occasions I will check in on the post via my mobi device. However, this weekend was not one of those weekends ...... it's almost summer in SA, the World Cup Rugby is underway, it's time to BRAAI (BBQ) and drink beer ...lol...

I have however looked into your post and resolved the issue. I also responded to your PM.

Looking forward to hearing back from you!

Best Regards
Jason

Hi Just1Million,

Thanks for bringing this to my attention. Please afford me a few minutes to look into your account and gameplay. I will get back to you asap with my findings.

Your patience is dearly appreciated!

Best Regards
Jason

Thanks for the reply!

A blank screen of the launched pirate game and an error - Casino_Shell.exe or something similar has stopped working.

Thanks Just1million for the feedback. We have logged a ticket with the error message with RTG. We just awating feedback.

Having said this, your balance was reduced from 150 to 50 as a result of you choosing autoplay. The game happened to crash after 57 spins and a loss of $99. I await feedback from RTG on the game crashing. I can't justify rewarding you with the $150 as you were actually eligible to cash the balance out upon reaching wager.

Let me know your thoughts!

Best Regards
Jason

Good Day Ladies and Gents.

I hate to be the bearer of bad news. Due to excessive abuse from certain territories, we have had to make changes to the terms and conditions pertaining to ALL free money offers (No Deposit Bonuses).

* Only players from the following countries are allowed to redeem and/or make withdrawals on WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES: United States and outlying areas, Canada, United Kingdom, New Zealand, France, Italy, Germany, Sweden, Norway, Finland, Singapore and Hong Kong.

* Players from all other territories not mentioned above will be eligible to redeem and/or make withdrawals on FREE MONEY NO DEPOSIT BONUSES after making a minimum of 3 successful deposits at the casino.

Unfortunately, it's a few bad apples that spoil it for the rest of the good guys and gals out there. But as mentioned in the term above, once you have made a few successful deposits at Raging Bull Casino, you will become eligible for FREE bonuses/chips.

Thanks for understanding and feel free to stay in contact!

Best Regards
Jason