Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

Good Day Ladies and Gents,

My name is Jason and I am the Casino Rep for Raging Bull Casino and Grand Fortune. Firstly, Thank You and Welcome to everyone who signed up with Raging Bull Casino. I see from some of the posts that there were a few members who either experienced problems claiming the coupons or members who were not happy with the terms and conditions of the offers. Please feel free to respond to me with your concerns or questions pertaining to the offer and not only will I do my best to assist, I will grant you a FREE chips for your feedback. How does that sound?  

I look forward to hearing back from you guys!

Have a lovely day.

Regards
Jason

Update 7 October 2015: Malibu Club added to casino group.

 

I would like to see some tournaments. I got the no deposit with no problems but it does not have the information on how much you can withdraw. Seems good so far , thanks  .

Also the slots would start spinning and had a delayed stop.

Welcome Jason. It's good to have you around. When it comes to Ragging Bull casino, so far so good. But I still didn't read that someone cashed out from your casino, and we all want to see if there will be any problems, and how much time it takes to cash out the winnings. 

Hi Jason, and welcome. The fact that you come introduce yourself without there first being a problem is a great sign to me. I first signed up on my mobile, got the NDB no problems. I played for awhille on it and had fun. Later I installed on my desktop, still going great. Thanks.

I just tried to use the code "NDB50" as it says in their promotion page but such coded is not currently working, but the code "NDB50RB" has not problem and you get $50 NDB with it. Such code was sent to me via email.

Good luck!

Hi All,

Please do not claim RAGE50. This is actually a retention offer and should be linked to making 5 successful consecutive deposits. Please refer to the raging bull promotions page to see the mechanics of this promotional offer.

Thanks for understanding and apologies if there was any confusion caused!

Best Regards
Jason

Thanks for your reply Jason. It's good to see when casino rep is here to help even there is no problem.
I claimed this promotion and I don't have 5 consecutive deposits.

Hi seculla,

Yeah, you actually pointed out an oversight from our side. The "parent" coupon was never set for this offer. Because this is a staggered promotion it relies on a parent coupon to be set to allow the players to redeem in stages.

The RAGE50 should only have been allowed to be claimed after a players had redeemed and completed all previous coupon codes.

This has been corrected and only once a players completes 5 successful deposits, will they be able to claim the free spins (in fact you can claim a total of 75 spins). So ladies and Gents, what you waiting for... make those deposits today 

Best Regards
Jason

Ladies and Gents,

I am off for the evening. Please feel free inbox me if you have questions or contact my friendly support desk. Have a lovely day and Enjoy!

Best Regards
Jason

Hello Ladies and Gents,

No questions for me today?



Have a great day!

Regards
Jason

Hello.Are Romanian players accepted at this casino?I've seen that a few managed to register and play here.

Hi bgdadu,

We do not lock Russia upon signup however we do exclude Russia from coupons. However I am in a great mood today, so PM me your username and I will grand you a unique coupon.

I look forward to hearing back from you.

Regards
Jason

Jason I believe he referred to Romania and not Russia

Oops, my bad. Thanks for pointing that out Bigbutt. Just because you pointed that out to me. I created a coupon exclusively for you. Coupon Code: BIGBUTT - it's 20 FREE spins so come in and have a few spins on me!

Same applies for Romania, we do not country ban Romania on registration however they are excluded from redeeming certain coupons. The main reason is that we do that is because these are markets which we do not actively promote. So bgdadu, inbox me and I will sort you out with a freebie!

Regards
Jason

wow i am impressed with jason and tomorrow i will make a deposit at this casino i tried the free bonus played for a long long time .  just the fact jason is so on top of it makes me feel comfortable with this casino  .  any body have any negatives ....?

Hmmmmm, I'm liking this proactive approach by Jason.  I wish more casinos were as friendly.  Yes, I'll definitely give this casino a shot.  Thanks everyone!

Thank you very much for the code.It was nice to receive a personal freebie.I played a little with that node posit bonus, and it was fun.I will make here a deposit to try this casino Have a nice day

NO UK sadly peeps.

Made an account and selected United Kingdom as country, it wouldn't let me register (just said "you are not allowed to log in"). Out of curiosity I selected another country (To see if its the server or installation) and was able to create the account

@ marcus2281

We do allow signups from UK. Please furnish me with your username and I will look into this for you.

I look forward to hearing back from you!

Regards
Jason

Thanks for the code Jason, but I suppose that Macedonia is excluded because I've tried to claim that bonus code and got this:

Coupon 'WEEKENDBABY' cannot be redeemed at this time. Please call customer service for more information.

Howzit seculla, hope you are well?

the coupon is setup for player registrations between 1 Jan and TODAY, 27 Feb...

"The coupon is also limited to all casino signups between 1 Jan 2015 and TODAY, 27 Feb 2015 and is valid until Monday, 02 March 2015."

You signed up with us in Dec 2014. No worries though as I have gone ahead and manually awarded you the bonus.

Enjoy!

Regards
Jason

I got the same message and really have no idea when did i opened my account 

I See you guys are going to make me work on a Friday afternoon...hehehe. I have changed the registration dates, so you all should be able to claim the bonus now.

Please note that no acc registrations after the 27th (Midnight) will be able to claim this coupon.

Regards
Jason

Thanks for helping Jason. God the spins on Wild Wizards, no luck on wagering but had some fun time 

Darn wagering requirements 

Next time my dear friend!!

Nope wont work for me 

@ helena_kp - Uncle Jay sorted the issue for you. They don't call me THE MACHINE for nothing ...lol... I also pm'ed you.

Have a lovely weekend!

Regards
Jason

Ok, Jason is calling it a day. Friday afternoon and getting ready to tackle peak hour traffic  amp; Wish me luck!!

Have a great weekend everybody. Should you experience any issue, please feel free to contact my support desk.

Regards
Jason

Hehe thanks for the code .I am very glad to see that Romanian players are able to redeem the codes on this casino.Have a nice weekend and thanks again

i couldnt get it i must have signed up before jan...i must say im very impressed with jason and it makes me have a different outlook on this casino if all reps were like you there would be alot more casinos id give my money to...have a great weekend

Why do you continue to support sunset slots group ? They have a bad habit to change the terms and conditions of the bonus , activate new bonus not required to constrain the money .
you can play chess with an opponent who can change the size of the board and the number of pieces .... and also the rules of the game ?

Hi hisslv4ever, Thanks for the kind words. Please pm me your username and I will look into the reason and make sure get your freebie 

Regards
Jason

Hi There MrJames1927,

Pleased to meet you. I am not to sure about your experience in the past with Sunset Slots.

However I have now taken over the role in being actively involved in the well being of the players. I myself have been in the gaming business for close to 15 years and started off my career at a very successful brand in the South African market (Piggs Peak).

I have always believed that running a transparent and ethical business is key to success and as far as possible I will do my best that to offer you guys the best possible service.

We have recently re-branded our Sunset Slots brand and moved it over to Topgame. Unfortunately there certain instances/cases where I wont have full control over bonuses/t's &c's etc, but please feel free to bring your concerns to my attention and I will try my best to resolve those issues.

Having said that, I have full control over Ranging Bull and Grand Fortune and you have my word that you will have 100% of my dedication and attention. We are going to make mistakes and we will most probably peeve a few guys off along the way. But 99% of the times it's something small that can be corrected or there is a valid reason for the decision. All I am asking is that we work together and resolve the issue amicably.

MrJames1927, All I can ask is that you give us another try. Even if it means popping in a playing off a freebie every now and then.

Thanks for the feedback and I look forward to hearing back from you.

Best Regards
Jason

Hi Ladies and Gents,

Don't forget, I am open to suggestions so please guys feel free to drop me a message.
All feedback is appreciated and can just result in a possessive gaming experience.

Ps.... we might be experiencing scheduled downtime between 3am and 5am Thursday, 4 March 2015. So if you encounter any difficulties, please bear with us. Maybe Uncle Jay (ME) will through a freebie into the mix 

I am off for the evening, so will be in touch asap.

Happy Gaming!!

Best Regards
Jason 

Gees, what does a guy need to do to get some love over here? ...lol...

I am thinking of building an exclusive tournament for LCB members. What are your thoughts on this and maybe give me a few suggestions. After all, I am building this for you guys!!

Regards
Jason

If you check under casinos and go to reviews, you were getting love from gabby  also i posted a screenshot from Raging bull recently  . I am still waiting for a winning screenshot  . A tournament sounds like a grande idea  .

          Usually $20 (just kidding)  It sure is nice to have you here, the human touch can go a long way. Thanks for asking. How about a video poker tournament?

i would love an exclusive tourny.. video poker sounds good and thanks for the personal freebie had fun with it

@ helwin a $20 freebie you say. Well keep and eye on your inbox, you might just get what you wished for 

@ hisslv4ever - video poker tourney, I don't think my tournaments backend facilitates VP, but maybe I am wrong. Unless you have another idea of how it can be done. If so drop me some details.

Regards
Jason

i just thought helwin's idea of vp sounded good for something different but anything is really fine with me

There is no tournament setup for VP in out tournament lobby, but let me see if there isn't another why to setup a kind of tourney on VP where we use "guest accounts" as the tournament platform. Let me see what I can figure out.

Regards
Jason

Shouldnt all this chatter be in some other thread?

Agree. I get so excited thinking there's a new free bonus code every time someone posts here

Hi Jason,

Thank you for showing an interest 
I was contacted by phone and SunsetSlots support asked me to play my balance with a new bonus (35x and max cashout :500).
I appreciated this attempt to find a solution and this is more important than any amount of money or any bonus.

Best regards,
                    Francesco

hi Jason this is a conversation I just had with johnathan,after he cut me off I did find in the terms that the minimum is 100$ in deposits but I think he was very short with me and a little rude,overall the staff seems very inconsistent ,if you look at my history you will see why I say that,my user name is bonbon314,i have only deposited about 200$ so far so I am sure it is no great loss for raging bull but I don't think I will deposit again-Welcome to the Online Casino Live Help. Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jonathan'
Jonathan: Welcome to the Online Casino live chat help desk, how may I assist you?
bonbon314: hi can i please have my cashback?
Jonathan: Please hold one moment while I look into your request.
Jonathan: unfortunately you do not qualify for a cash back bonus
bonbon314: why
Jonathan: you only made a single deposit last week of $21.00
bonbon314: what is needed to qualify
Jonathan: you need to deposit at least a minimum of $150.00
bonbon314: wow i feel like the rules change here alot,i have received cashback every time
Jonathan: this is the weekly cash back bonus
Jonathan: on the deposit you made on the previous week
bonbon314: yes i understand and i have always received it
bonbon314: and never deposited 150 a week
Jonathan: those were the daily cash back bonus
Jonathan: not weekly cash back bonus
bonbon314: well when i requested it yesterday u told me it is given on mondays
bonbon314: it doesnt say anything about 150$
Jonathan: you do not qualify for a cash back bonus, is there anything else I can assist you with ?
bonbon314: sir i was hoping you could tell me where it says mininum 150$
bonbon314: because i am looking at the promo page now and it does not
bonbon314: thanks you anyway,i think u all should work on consistancy,i wont bother u again
Chat InformationChat session has been terminated by the site operator

Signed up last week made few deposits and boom cashing out $1500 got the money in the account within 4 business days! Made abother deposit and now waiting for another $650. Great support and easy to make the playthrough. Best casino experience in years! Thanks Raging Bull!  

it would be great if you added paste and pay to your deposit methods....have a great day!

With regards to bonbon314 post, I would agree that customer service could be much better. And I'm a little suspicious of jsledz02 post, who slips a link in post. I'm going to re-read this thread before making my decision on whether to play/deposit here or not.

That is the only reason i have not deposited yet.

I noticed when I would go to redeem a coupon when I was making a deposit I had to claim it through live chat. And all other coupons whether it was a no deposit bonus code or a deposit bonus code
I had a problem entering it at the cashier .

Julie Zook