Vegas Regal Casino

thanks nic, got my money finally.

Hello Nic,
I have been locked out of your casino and customer support said it is because I live in Canada. I live in California, USA! Can you help with this?
delilah: Hello. I just tried to log in and got a message that my account is locked? Thank you very much. Here is the live chat text:

Liz: May I ask for which casino this is?

Liz: May I have your Login name and email address please?

delilah: Vegas Regal. Log in name: Delilah

delilah: xxxxxx

Liz: One moment please.

delilah: ty

Liz: I''m sorry  Canada is banned from playing

delilah: I'm not in Canada. I'm in the United States.

delilah: California.

Liz: Your address states Canada

delilah: I've been playing at Vegas Regal for some time. I'm sure my profile is correct. I live in California. Always have. Can you correct that?

Liz: For verification purposes, may I have your full name, full address and birth date please?

delilah: xxxxxx

delilah: xxxxxxx

Liz: You would have to send a scan of a government issued photo ID, and a utility bill or bank statement not older than 2 months.  I

Liz: Please send them to [email protected]

delilah: ty

Helloooooooooo Nicholas,

First let me start this post by giving you a big HIGH 5! I think you are doing a great job with the posts and resolving player issues. I know it is time consuming answering posts on top of everything else you do. So, I personally thank you for that.

Now, I have only played at VRC a few times and I like the casino. (I would LOVE the casino if I won... BAHAHAHAHAHAAHA Just bustin' on ya) The one problem I do have with the casino and to be honest I am not sure if it the casino or my computer, but when I click on a promotion it says I have one already that is still active. I still can't figure it out. I have no balance in my account. When I try to go to live help I can't get that to pop up either. Like I said, I am not sure if it my computer or not but VRC is the only casino that this happens to me. Any suggestions on a possible way to get everything running smoothly. I have uninstalled and installed atleast 3 times and this is still happening.

Any advice would be greatly appreciated.

LH

hi, first sorry about my english.

i have requested to withdraw on 04 februrary.

today is the 14th day since i have requested.

but still did not receive the money.

im talking with live support every day since last wednesday.
and they say me the same thing every time.

"it will be on your account in a couple of hours"

can you belive that.
thay give always this same answer for 1 WEEK. but they don't send my money.

why do you do that ?

Hi Nickholas,
considering the last post, can you take care my withdrawal request made yesterday to not go to 14 days of Arifvarli?
Also, I ask, considering that I am a player who has regular deposits, because I cannot claim the cashback.
Thanks

@ LHofsdal
You have a $0.17 USD. Please play this down (or up). When you reach $0, then you can claim new promotions, including our regular free chips which you are most welcome to take

About chat not coming up, I believe this is something with your computer, as we have a huge number of people currently using our chat support.


@ Delilah
Due to restrictions from our software provider we can't take Canadian players. Your current account not only has the last log in from a Canadian IP, but it also lists your address as Canadian.

If you have moved to the US, then please create a new account with your US address/IP. PM me when you have done so, so that I can make sure everything is 100% good


@ arifvarli
Please post or PM me your casino ID. Right now I have nothing to find your account with (and we don't have a player with account arifvarli; I checked).


@ alb777,
The cash back is given to VIP players. I'm not quite sure you qualify, but you can feel free to email [email protected] and apply. I have credited your account with a $100 Free Chip due to the miss understanding, but please keep in mind future payouts will be done within 5 business days. We will try and reduce that time frame; you will be the first to know when we do Until then, please understand our stated time frame is what I previously quoted.

pm sent.

You are now chatting with 'Lucy'

Lucy: Welcome to casino Live Chat. How may I help you?

*me: requested to withdraw on 4 februrary

Lucy: May I have your Login name and email address please?

*me: but still did not receive the money

*me: its really bored

*me: what about 2-5 days ??

*me: *[email protected]

*me: username: xxx

Lucy: One moment please.

Lucy: Our sincere apologies for the delay, You should receive your funds by tomorrow.

*me: but im talking with live support everyday since last wednesday

*me: and the answer is same

*me: alwayss..

*me: today tomorrow today tomorrow

Lucy: I am sorry but as I can see you should receive it any day now, It is already in the last phase.


--------

LOL. still continues.

Dear Nicolas,
thanks for the free bonus of $ 100. It made me really happy!
As regards payments, I'll be good if not received within 5 business days. If the fifth day the chat says to me that the payment will be to the six or more days, I will speak at this forum once again expressing anger and disappointment for this delays.
Thank you again,

signed alberto

oh my godness.

is there anyone here who made succesfull withdraw from this casino ??

i have really big doubt about them.

just talked again with live spuuport, and "Liz" told me  "send to documents"

are you kidding

i have already sent all documents which they want, and they were already procossed over 10 days ago.

i said this to her, but she dissappered immediately, no answer and she's gone.


stupid me why i deposit every casino, without heard any information.

4 februrary - 18 februrary, and did not send my money yet, and i think they never send it.

what should i do now ?




edit @21:48 (GMT)

talked with live suuport every minutes..
sent a lot of e-mails.
and they just sent it finnally in 15th day.

i don't recommend this casino, if u like rival network i suggest royal apollo, they pay quickly. not in 15th day.

thanks for the contest win

Wonderful news!
Thanks thanks and again thanks NICOLAS!!!
I received a payment of $ 1300 by vegas regal casino in just 2 days! Between these 2 days a free bonus of $ 100!
With these conditions and with this payments in 2 days, I will not stop more to play at vegas regal casino!
Only in this way, customers do not run!
You were great Nicolas, I appreciate you for having accepted my constructive criticism!
Thanks again and good job

signed alberto

@ arifvarli,
I owe you an apology. We got your payment 3 days late. I'm really sorry about this. It is not our norm, it is simply a very rare mistake.

I put a $100 Free Chip in your account as an apology that I hope you can accept. If you do decide to play with us, I'm sure you will find future cash outs go much quicker. It is our desire to pay players ASAP as we know that is what you deserve!

@ Everyone else,
Thank you so much for the kind words. It really means much, and don't hesitate to make suggestions. We know it is thanks to you that we exist, so it would be crazy of us not to listen to you!

Dear Nicolas,
you've reserved the treatment has left me without words .......
I said, with my earlier criticism, to be treated as a faithful customer and therefore have a special treatment for players that are faithful and loyal with the casino .
You've treated me like a king and I thank you for this.
Again good job, and thanks always

Alberto

Dear nico, thank you for your effort to reduce the payout time.
In fact I fell vegas regal got much higher payout rate than other rival, also the most generous on free chips.
This time I made a withdrawal again on 19/2,  hope the payout time wouldn't disappoint me again .

hi nick...can you tell me what: 15 Free Friendship
Promotion could not be claimed: 201...means?

hi max1,

it just means that you've claimed another rival promo within the last hour, and are not eligible to claim another one for another hour.

  just give it an hour, and try it again.

 
      good luck    nal

no, thats 203...

oh...i thought they were the same

Hi Nick, maybe you can help, I went to deposit for the first time (using Visa) and I was blocked. I spoke to support and they said I need to supply documents because of multiple accounts...I thought they had fixed this already.  I want to be sure that this won't hold me up if I was to ever try to withdraw (longshot!) on a bonus.  My username is colywog. Thanks. And can I send the docs through you?

live help fixed mine, thanks nikki...

Nikki: 201:Refresh the cashier and try again. The reason being you were not able to claim the bonus is that you had a bonus active that was not deposited on but it was claimed and so being you were not able to claim another. Only one bonus can be active at a time.

Question for Nicolas.

I did not receive any cashback bonus this week. I was wondering why. I did do a cashout but reversed and lost it all. Is that counted against me even I reversed?

acc: hherrman

hi nic i have never had a cashback bonus?
winter1974

Don't expect answers anytime soon, guys lately it has been at least a 3-4 , day process of endless customer support and emails, i have even tried direct emails. I gave up on vegas regal.

HELP!!

I have tried to deposit a couple of times recently and have not been able to.  I can use my Visa Netspend card everywhere but for some reason even it has not been going through..??..  I do have moneybrokers acct but can't put any money into it right now(not that i couldn't, I just am not able to right now). 

  Can you find out any detalis about it?  I know that looking up CC transactions can be a hasstle, but honestly do not know why my prepaid visa netspend card wouldn't work.  Feel free to PM or e-mail with any helpfull info.  Or of course I will check back here..

Thanks

Nick, this happened earlier and I would hope that you take care of this,  I am pm ing the conversation with live support.  Username is rlstokes46.  Please honor what was told to me by Xander at live support.

I am not computer savvy and I cant figure out how to scan the printout I have of the live chat I had with Xander and then Thomas came on.  However, Xander told me he was giving me a promo of $425 and then it was not in my account, then Thomas came on and said Xander made a mistake and meant $25.  My argument is that Xander told me $425 and that is what i expected in my account.  Thomas says no, it was a "TYPO"  That is not my fault, I expect what Xander said and I want this in my account.
Please help in this situation as the client should get what was told.  I have deposited so much into this casino that I am expecting you to honor what Xander told me.  Thank you.


I understand the typo mistake and will let it rest, sorry for the outburst!!

The "4" was accidentally hit without using the shift key, it sounds like.

I would rather have the 20 than the 420, at 30x playthrough it is a difference between 600 and 12,600.  try making that playthrough

hey guys just a heads up yesterday I went to deposit 25 with visa, and it would not go through to the confirmation page, so i tried three more times, to my amazement i have 4 pending deposits pending without confirmation.... I contacted customer support and they said they will cancel in 4 hrs.. Guess what about 18 hrs later and they are still pending, be very careful strange things happening here lately, customer support now says they will mail accounting and they will get back to me yea right, We all know they take days and days to respond...... No one has even been here in direct support since Feb. 18th far as i can tell.

I also noticed that the casheer has been acting strangly.  Last month I got the same error message when depositing from an account that had plenty of money in it.  It said that it was declined.  A couple of hours later It showed on my online banking and the money was in my casino account.  And this last time when I went to log in today I got 3 failed deposit messages.  I don't know if it tried to run the transaction again or what, but there is no reason I should have recived popup messages regaurding a failed deposit that was attempted over 20 hours ago.

hey nick im locked out of my account tsoders77 help me please

Where is Nic?

Nic is a busy man im sure he has not forgot us...rkeith

Still pending  3 days now no response at all ..........

Any response to this from VR ?

Any Luck?

Hi Everyone,

Sorry for the week or so I haven't been able to get time to visit this forum. Everything is fine with us, we have had some small processing issues, but our casino is well funded and we are not going anywhere! I will try and address each issue that has come up one by one:

@ max1mike
Did you ever get to use that free chip?

@ colywog
Did you ever manage to get that deposit through?

@ lagunagirl
Sorry about the change and inconvenience. I put a $100 Free chip in your account as an apology.

@ wintermare
I don't think you qualify, but you can feel free to email [email protected] to request it.

@ nitro3671
I put a really nice bonus in your account. I can see Frank has also been putting nice free chips in your account. About your deposit problems, have they continued? I know we have a slight issue with that, but it should be fixed.

@ jakoman
Has Frank gotten this sorted out for you? I seem to remember talking to him and he said he had taken care of some players with your exact issue.

@ rhonda46
Please PM me your account so I can give you some satisfaction.

@ LIPS92115
You have 4-6 duplicate accounts (4 for sure, 2 possibly yours). Please PM me the reason for this, what happened and I will see what I can do.

@ tamaroa
Yes, those situations were taken care of. There are posts addressing each issue.

Frank?
I have only asked live chat, they advised me to check popup blocker, firewall and anti-virus program settings.  It is strange though,  at another casino I couldn't deposit with one card but same account my girlfriends card was no prob.  The strange part is that my netspend did not work, It normally goes through fast and easy. 

Well at least I finally have enough to put a little in my quicktender.  I will check with my card carriers for any restrictions too.

Who is frank?  Is he as heplfull as you?

When I logged in it said I was locked out from credit cards?  I think it may be from when the glitch-late processing errors happened with the deposits.  I noticed that after I had the initial problems(I tried 2 cards maybe 2 or 3 times with no avail, and I did have plenty of money to cover at the time.  But the next time I logged in I got deposit error messagees as soon as I logged in which I thought was strange.

Ever since than I havn't been able to use them. 

The bonus was ok , but i am afraid, you have lost me as a customer, no winnings, tons of deposits. And ok bonuses... never cashing out on a bonus or deposit.. Credit card problems that go on for 4 days... Yip that was the final straw... I think you lost a great paying customer, sorry nic not your fault.. I have just lost all faith at vegas regal...

hi Nick , i received a email from another rival about a new game out this month it had something to do with diamonds in the name, do you know of it coming out this month ty , josie46  ps , ty and  Vrc fot the lastest 15$ chip ,

@ jakoman
Please PM me so I can get that resolved.

@ nitro3671
We are a gambling establishment. By definition you have no guarantee of winning. If you lost, it has nothing to do with our payouts/service/bonuses. It is simply your luck. We have plenty of winniners.

@ josie46
We sure do have the new game and we'll be ussuing bonuses for it today or tomorrow.

Nic I sent you a personal message in regards to the casino, I haven't recieved a response.....

while playing tonight i did not received comp points on my play. showell

hi NIck, ty for reply josie46

so what r the qualifications for the "player appreciation" super chips that i have been reading about?