Vegas Regal Casino

hi lately i havent been receiving the freebies in my promos i usually become aware of them through the forum rarely if ever through an email, the last one for independence day i was lucky enough to get it through chat but not till my third attempt asking, i hope i'm writing to the correct place please help and thank you

Wow I requested my first withdrawal from VRC yesterday (I had sent in docs a while ago).  I went straight to live chat and Craig flushed my reversal option (I'm standing firm with myself on not reversing or using bonuses and cashing out once I make 3x my deposit).  It's been just over 24 hours and I happened to check my Quicktender and it's already in there!  I expected it to take a few days and am really impressed.

If it hadn't of been for this board and the great reviews, great rep support on the board, and free chips to non depositors and loyal customers I wouldn't have became a depositor there.  Now with the speedy payouts this has become my #1 casino.

Wow girl!!! I am so PROUD of you for sticking to your guns and actually withdrawing some money!  You deserve it and doesn't it feel so damn good?  Here's to your continued good luck.  

Thank you

Hi I really appreciated your attention to my situation of not receiving the freebies in my promos this last time.  Unfortunately, I didn't receive the sun freebie,again like I stated before I find out about any freebies in the forum and rarely if ever in an email about any promos. I've read that sometimes the email address itself could be an issue, I never had a problem before till recently.  If that is the case could you please let me know so I can make that change to avoid all this. I would greatly appreciate it!!! Thanks again.

gl on your withdraw you will get it vr is still 1 of the best casinos out there and i will continue to deposit happy spinning (vr u rock)

Hi CURTSONLYLOVE1,

Your cashout status is COMPLETE  2010-07-22 18:07:43

Hmm I did that withdrawal but then pretty much deposited back what I withdrew over the next week but only got the $7 freebie.  Anyone have or know how they figure if you qualify for the depositors chip?

Each bonus has different qualifications rules.
Source:VRC answer

what`s wrong with my cash out??
already sent the identification document!!
what goes?
vegas regal username-panilas

Hi joaocha,

We have received your security documents and they have been forwarded to the department concerned with reviewing them. You should get an update by email regarding the status.

Thank you for understanding.

VRC hi, I'm having a nightmare!

Probably me in the wrong, but here goes!

Last week, I took the 12 euro free chip offer.  I smashed playthrough, as you can see by my winning screenshots in the ND winners thread (that you thanked).  Had about 300 left in my account after clearing it, and contacted live support.  They verified my WR was complete, and all I had to do now was make a minimum deposit of 25 euros from moneybookers or EcoCard, and I could then withdraw.  I wasn't funding my moneybookers till today anyway, so I span my 300 balance down with stupidly high bets.  I left myself with 41 euros, to ensure I could withdraw the 36.

So today I funded my moneybookers account, then I deposited 25 as per instructions, into VRC.  I then went to withdraw the 36 (I was going to play with the 25 since it was in there) to moneybookers, only to be told "your current balance is below the minimum withdrawal amount for this promotion" by the system.

I contacted live chat, who now tell me that my balance PRE deposit has to be 48?!  This wasn't mentioned in the previous live chat, or obviously I wouldn't have been spinning from 300 down to 41 for fun...

Everything is shown in my account history (username Dipity) - and now I have my original 25 sat in there as well, and I daren't play any of the slots I want to play in case something else comes up, and I end up not being able to get anything back!

Please can you look into this?

Hi!

My promotions have gone.Can you check my account?
My account name is: zszabo

Thx.

hi no promotions either can you please check me too
winter1974
thanks

Promotions fixed.

What about Dipity




:-*

thanks all fixed, great work

Hi Dipity,

I'm sorry that you missed the bonus and i understand you are disappointed.

But the bonus T&C is clear:
12 Free sticky bonus.
Max Cashout is 3x bonus = 36
For Cashout 36 you need to have a balance of 48 (the 36 cashout+ 12 bonus)

You played you balance down to 42.74

When you contacted live support FIRST time and they told you to deposit 25 you had about 300 left in your account. Support may not know you will continue your game and can not be held liable.

What you can do is:
Raise you balance to 73 (48 bonus + 25 deposit) and cashout 61 (48-12 bonus+25 deposit).

Or you can Cashout you 25 deposit again.

I'm sorry there are nothing i can do i this case.

Best Regards,
VRC

Guess you better wish me luck then...little upset, but we'll see what happens

EDIT: Yay made it up to 89 - thanks!

no promotions for me either. username: genevahl

hi gang and VRC, im not to good with puters, i just got a new 1. and i have to download casinos all over again.i downloaded 1 rivaland reg pg came up. i filled it out not remembering i had acount there. if i download VRC will the reg pg. come up, and how do i do it RE REG or what, i dont want to have 2 acounts, dying to play , lol but ill wait to hear back from support ty vm , josie46

josie, go to support, give them your info, they should be able to pull it up


Good Luck!


:-*

Hi genevahl, 

Promotions fixed.

ty VRC, josie46

Hi Dipity,

Congratulations! Thats the way to do it 

Actually I've found that if I ask for the withdrawal to be flushed the funds are always in my netteller within 24 hours (thanks VRC).  Labben good luck with getting your money soon.

thanx.livechat told me tomorrow 

Hi there VRC rep i tried contacting you but no reply. I have had no sucess with live chat either. Feels like im getting the cold shoulder!

Hi VRC, I finally got my CC descriptorfrom VR and I was wondering with my birthday coming up and alll....

Thank You either way,
                BOOIE

how cme nicholas did you shut me out how was i suppose to know i couldnt open more than one casino it seems to be you were alll different casinos and i willl bet if i had deposited a fortune it never would have been a problem my name is angela dilley

live help got me sorted out
thanks anyway

Hi Nicolas I would like to thank you for all the previous free chips, but I have to admit I get a bit jealous and wonder why others get a free chip and I don't.  Which almost never happens, but there was a special Saturday chip that I missed out on. It wasn't there yesterday or today. But someone else did receive today, being Sunday.  Just thought I'd mention it, perhaps the system missed me somehow.  Thanks again for everything!!!  Username:  emelchor

hi to the new director just wanted to mention that this last week i wasnt receiving the advent freebies. i did ask chat and it was issued to that one time i asked, again i didnt receive it so asked through chat and was denied . again didnt receive and went to chat and they said they would forward it to management .  so please anybody help

HeyVRC Rep,


I got the $7 free Party offer. Got it over $125 and cashed out the $35 max.  Reversed it once, went to $30. Reversed again and then I took the $500 free and 30 min and played. I checked with the casier and it said I met PT and so I reversed the $30 for the deposit. After 20 min a window popped up and said the time limit had expired and that my balance was reduced.

Suddenly, I had nothing in my account and your live help said I shouldn't have reversed the money, yet I obviously had to deposit, but I guess I did it too early and so now am I out of luck?

I did contact live help, but nothing transpired except confusion.

hi my username is obrown at vrc i withdrew $50 from  the christmas freebie i got yesterday and i asked for my account to be flushed.I spoke with live support  and nana said it was flushed.when i logged into my account it still said reversal with drawl.I went back to live support and they said now you have to wait until the withdraw is approved for it to be flushed.I havent withdrawn from anywhere for a while and the cs said this was a new rule in place for a couple of months.i have copies of the transcripts i just wanted to see if this was the new rule.I LOVE YOU VRC AND MERRY XMAS thanks for a wonderful daily xmas promo :'X <3

hello vrc my user name is chaddit. been trying for quite a while to email my docs. keep getting failed send messages and have tried to keep the jpg sends within your limits. how do i provide my docsthrough email????my providers, plural, tried to send from two providers. Insist this is occuring on your end. Have had withdrawls that required more documentation with vegas tech and never recieved failed send on my docs. What can we do?

Hi chaddit,

Please email support and ask them what to do.

I just want to say thank you to VRC for your help to give me back the promotions( I had "no promotions available" for me yesterday).  Vegas Regal is the best 

thanks

Happy New Year to u 2!

I want to thank u so much for your generousity all year to everyone including those of us who have fallen on hard times.  You take care of one and all just like Santa lol

Thanks!
RoDa77

A bit confused
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 17seconds. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. An operator will be with you shortly.

You are now chatting with 'Liz'

Liz: Welcome to Vegas Regal Casino Live Support. How may I assist you?

winter1974: hi there, winter1974,xxxx. I got a nice email from frank millar saying happy new year, here is a free chip. but no free chip in the cashier?

Liz: Your patience is appreciated.  I will be with you shortly.

winter1974: hi are you still there?

Liz: Your patience is appreciated.  I will be with you shortly.

winter1974: ok

Liz: Your patience is appreciated.  I will be with you shortly.

winter1974: Is there a problem i have been told that 3 times?

Liz: No bonus was offered in the email

Liz: It only explains that the New year bonuses will expire the 14th

winter1974: i got an email?

winter1974: why was it sent if no bonus but bonus expires 14th?

winter1974: A bit confusing and misleading?

Liz: The email says following:

Liz: From everyone here at Vegas Regal Casino we would like to wish you and yours a happy new year, may this year bring you good fortune and memorable times!

Liz: Vegas Regal Casino is proud to announce our Happy New Year Bonuses!

Liz: Bonuses expires Friday 14 January 2011 (midnight GMT+1).

Liz: Remember to claim your bonus before making a deposit.

Liz: All bonus offers are available in the following currencies: £, €, $ and R

Liz: Please read the bonus terms & conditions available in the casino cashier.

Liz: Note that if you have not met the wagering requirement for a promotion, your balance MUST be 0.00 in order for it be considered completed and in order to claim another promotion.

winter1974: so its just an email telling me there isn't a bonus?

Liz: There is no bonus. An email with best wishes.

winter1974: ok thanks for the wishes, happy new year
very confusing...
But happy new year anyway!

Hi wintermare,

Are you kidding me 

Your cashier are loaded with Happy New Year bonuses!

60 Minutes & 2011 Free Happy New Year
200% Happy New Year
300% Happy New Year
400% Happy New Year
1000% Happy New Year

thanks. Happy new year.xx

no free chips for me...

username temptme

Some players have claimed +75 Free ND bonuses since their last deposit.

Thanks for your understanding.