Vegas Regal Casino

hi nick has vegas regal got the new game  ty josie46

hi nick,
vegas regal is a beautiful casino but not to pay the wins within 24 hours to the faithful clients is negative. In this way it is impossible to invest the wins in your promotions that then expire. I am disappointed for this because this casino is recidivous. ...... and I am now also getting tired!!!

username is alcatraz71

@ alb777
Sorry but we can't speed up withdrawals. We do plan on implementing shorter withdrawal times, but in the meantime, we will always deliver as stated, within 5 business days.

@ Deb321
Great to hear it worked!

@ josie46
Yes we do have the new game. We will anounce it in our next mailer with a small free chip to try it out.

Hi Nick,
I just tried to deposit and it would not go through says I am not authorized. What do I need to do....I sent my documents weeks ago if not longer,P{_PLEASE HELP!

BOOIE

Hi Booie,

I'm really sorry for the inconvenience, but you need to contact support and send in a couple of docs. I'm sure it is just a false red flag.

If you do complete the docs thing, contact me and I will give you a $100 Free Chip for the hassle.

I can't always use Quicktender and now I'm wondering if I will have a problem using Netspend for a single deposit? I should find out. I hate my plans getting foiled from the get-go

I use netspend and have never had any probs with it

  Yea it'll probably work. My Greendot does.

Many thanks to you, Nic.  You deserve a promotion, yourself!

Hi Nick,
sorry but today is the fifth business day. I have not received some payment on moneybookers.
Continuing yet so, you show that the fidelity for you is an optional.
I will do my opportune signalings and i will close my account.

Best reguards,

username is alcatraz71  >:

alcatraz71,

It is 5 business days. You requested your withdrawal on Sunday. Today is the 4th business day. Tomorrow the 5th.

As I said, I know we need to decrease payout time frames, but we always deliver within our stated time frames. We pay all players on time, every time.

Kind Regards,
Nicolas Johnson

mistakes,
it is the fifth day because I have flushed my withdrawal.  However it doesn't care. You continue so, you can lose only clients road doing. The promotions don't be enough if you always pay a fifth day excluding the working days.
Hi

Username is alcatraz71

Nich, now enough. This is not 'seriousness'

Vegas Regal casino does not pay! It is only win of a miserable $ 48. It is the fifth working day but tell me in chat that payment will be maybe next week. So many promotions that make you play. You deposit my money, you're a loyal customer but they always make you sweat for your money. I have already closed my account and I am writing to 4 forums in which i am writing (including another forum). They always speak of Regulation (2 to 5 business days) but on the fifth day vegas regal not pay!

Nic:
  I too am waiting past the 5 business days for a small withdrawl of  $48 to my ewallet account.

My docs and ewallet have been set up for many months already, so there is no problem there.

I just shake my head when I was told next week from Live chat before I would see it.


when VRC and yourself swear by five days and it doesnt happen it makes me a little hesitant to ever deposit again.  :( And that makes me sad, as I really enjoy your casino.

Please help.....

                                                         PMM
PMM2008:

What a shame!

Really not paid even a fifth day.

Already I have also written to another forum

You Close this casino, so' don't make these bad figures!

    Whoever said money is the root to all evil, He was right.

the root of every evil is to pick us around players up. they have always told us to respect the rule (the usual 2 - 5 working days) and then I am theirs that don't respect this rule. Their objective is always to make slow payments, to let a fifth day to actually wait, to wait for the weekend and then to pay to next week.
To this point, I hate their promotions that serve for darkening this disloyalty: to have my wins is an agony!
I have closed the account and I go to play in the casinos where they pay in 24 hours.

Dear players, let's rebel against who take immediately our money to play and then they make us suffer for our wins!

Hi alb777,

I think "patience" is the key here.  Nic does not control the payment department - he is the casino rep and does a really good job here at LCB. 

Nic says "As I said, I know we need to decrease payout time frames, but we always deliver within our stated time frames. We pay all players on time, every time."

This shows the casino are aware that 5 days is quite a while to wait for your cash but these are their rules and unfortunately, we [all gamblers] have to abide by them as it's out of our [all gamblers] control.

Please be patient as I'm sure your withdrawal will arrive in the stated timeframe.  If it is a little late, well there isn't much that any of use can do about it except continue being patient.

blue

I have no patience, nor desire to have. The 5 days are fictitious, these must be added the days of the weekend and I so get money even 10 days. Other casinos pay on Saturday and Sunday. With this excuse, they make us tired players. And then, it isn't true that Nich can not do anything with the department. If you want to keep tight players, you have to do something, else all players close the account as I did. The other time Nich had assured the payment even in this forum before the fifth day and so it is did. Today none of this ........ will be because it was a no-deposit? But seriously is this? Have I been punished? For me, this is bad publicity, I will do bad publicity because managers who are escaping the faithful customers are seen only in this casino.

Another think: I have sent two messagges to the accounting department. I still attend your answer. This is or aren't serious problems with the players?
Vaff........

Nic:
   I woke this morning to my payment sitting in my ewallet account.  It did not take till next week as LIve chat said.  

Please disregard my last post.

Also, please accept my apologies for being frustrated in my last post.

Thank you VRC for keeping your word on paying your players in a certain time frame.

                                                                       PMM

Hey Pam,

Glad you got your cash ok.  It is frustrating....I truly understand.  I'm waiting on a large withdrawal too (not from VRC).

Don't spend it all at once  heh heh

blue

Thanks Blue:
The payout was only $48 bucks, but I'll have fun with it.

The frustration part isn't like me, perhaps I was tired from a long week, and let it get the best of me. 

Nic is a good rep, and he doesnt deserve all the wrath he gets from players like myself who get frustrated.  As stated, he doesnt run the finance dept.

Your previous post about patience brought it all home for me, and I felt bad after I read it that I lost my patience so easily. 

Thank you for making me come to my senses..

                                                          PMM

Its a shame you are so impatient and it's a shame you closed your account because this is one of the top casinos.  No deposit / deposit withdrawal - it wouldn't make any difference at all.

I am sure your cash will arrive soon. 

blue

Dear sweet Pam - my message wasn't for you.  

I just see "anger" becoming apparent in alb777's posts.

blue

Hi Guys and Gals,

To anyone who has experienced a delay I'm truly sorry that is not our standard. Let me find out what is going on and I'll post back. Give me a couple of hours.

Hey Nick,

I PMed you but you probably check the forum faster than you get through all your PMs, I did send in my docs...if I need to I will again so can YOU, personally send them to me that way I will know for sure it is all of them? I sent you my email.
thanks,
BOOIE

Nick, has paid me.

I don't express anything because I are disappointed the same. I have had the demonstration that if there is the wish the payments are also made in the non working days.  I reopen my account if I have insurance that the faithful clients are respected with payments effected within 48 hours without excuses of working days. I am tired to pour my money living in the terror to wait for days and days to withdraw a win.
Thanks, however, if you have taken an interest for my situation.

....as indeed was expected - you received your money in a timely manner.  There is no way that Nic will be able to guarantee you any future payments within 48 hours if their rules are 5 business days.  If they do change their rules to 48 hours, you will surely receive your money in that time.

Glad you got it.

blue

Sure wish I had something to experience delay with! Even though I get anxious for any withdraw to come I have some comfort knowing I have something coming. But here I get too eager and reverse and submerse!

Thanks Nic,Frank and VRC for my bonus.

We don't currently offer 48 hour payouts. When we do offer this in the future, which we plan to offer, and if you have an open account with us, we will definitively let you know.

@ booie,

Sorry for not replying to your PM earlier. I have contacted Frank about this and I will PM you what I get from him as soon as he replies to me

what is up with "self -performance updates"? my software has been like that this whole day. ..." downloading 1 of 108"... and staying @ 1. answers? solutions?

hi,nic, I requested a withdrawal on Feb 2, last week. already surpass the 2--5 business days,still under processing. can you check it for me? thanks a lot.  my account number:fisher9898

as always....... Nick, you don't respect your rule...... is this the problem! You pay always to fifth day or more but never to second day.
uf............

Alb77 - VRC don't offer 48 hour payouts and I don't know why you are expecting it to be so.

Nic clearly stated " We don't currently offer 48 hour payouts".

blue

Blue,
enough, please do not offend my intelligence. If we want to commend Nick and casino vegas regal for the promotions, I do it well and I am with you; for payments, however, we must all shocked! The problem is not my desire for 48 hours, the real problem is that many forums are full of complaints about payments that are made in the seventh, eighth and tenth day also. Chats are always giving the usual standard response (2 - 5 business day) but now add another 3 days to send the money in wallets. In most, put the days of the weekend and so the payments are made in 15 days! Chatting now say another excuse: "problems with your processor!
Blue, if you cheat you do well, but please a little balance in judgments, thanks ...... nobody here is idiot, remember!

alb777...
I don't normally get involve...but your remark on Blue sort of offended me actually I felt it was a bit mean. I've known Blue for over a year and I have never seen her not being a fair to anyone in here not to mention that she has never shown or treated anyone in here if any of us is less than smart. She works very hard to bring the best for both members and Casinos, actually she has been more than fair in any occasions.  if you have some problems with some casinos and upset that's understandable but please do not take that angers on someone else. Thanks.

alb777 I can see that you have made 14 posts and 13 of them is about Vegas Regal. I don't understand really what your point is. Nicholas is doing what he can, but it maybe will take some time until they can pay as fast as they want. If you don't want to wait there is Rivals that pay much faster. Play there or be a little nicer. Don't be rude to reps who really are doing the best they can for us. They don't have to be here.

well said and i agree..blue and the whole gang work hard for us to make everyone happy,as for nicolas and vegas regal you are  way out of line alb,nic is awesome he is and vegas regal is number one in my book..just my thoughts...rkeith

ok, no longer speaks. What democracy!
We continue to say that all is well; in the meantime the rivals (not just vegas regal, I have nothing personal with Nick) do not respect their rules, that much-vaunted chatting, paying winnings over 10 days. .......... but this should not say! I shut myself in my silence, and apologize if I have brought trouble!

ps: I do not have anything with blue, but let's say at least what others players say about rival in the various forums, please. Not exist a single truth in life!

Hi Alb777,

We virtually always pay within the 5 business days promised (and generally earlier); as was your case. To be perfectly honest, there has been a handful of players that have been paid 1-2 business days late. This was a mistake on our end. We contacted the players, apologized to them, gave them free chips and got them paid.

We treat our 5 business day rule very serious, we understand it is very important for players to receive their money faster. I also agree that the 5 business days should be shortened, which are in future plans.

I think people reacted the way you did because you seemed to be rude to a person who gives her time to making this a better place. Blue is a really great mod and works to be able to bring you this platform for you to express yourself. It wasn't so much what you said, as how you said it; if you understand. Blue is not one to sensor what you have to say, just how you say it.

To me, no worries, I'm on your side with getting payout time frames down. And if you have seen a person ever getting late paid by VRC, just know that it is a tiny exception due to un-foreseen circumstances and not something we did un-purpose.

Also there will always be a margin of error. We deal with a HUGE number of players and payouts, but we deliver on time payment to 99.999% of those players. And the few times we don't deliver within our time frame, it is never more than 1 or 2 days late. We are also always working to reduce our margin of error, as we want to provide satisfaction to all our customers, all the time.

I also think everyone is on your side Alb777, it is just a matter of how you said what you said, not what you said. Hehe, I hope that makes sense.

@ fish668
I've sent you a PM.

that is clear: it was not my intention to touch sensitivity of Blue and Nich ..... and if so is been I humbly apologize!
Nich appreciate the work you do and I riopened my account because I know I can count on you! I was just trying to express, but perhaps with the rage that I could avoid, a disappointment for the cashut time of all rival (not just vegas regal, except SlotoCash )....... I especially like that you will pay more on the fifth day when the regularlation also pays for two days ....... therefore, it would, in my opinion, more right to change the regulation by removing the two days and making only five or more days ...... Leaving two days you flatter the players that think that the payments are fast when this is not so! .......
However, case closed, and apologize again if I offended!

hi

  Hi nick,  I just won.  So first THANK YOU for all your help.  I requested an invite to usemywallet so I am waiting for that to come.  I hit for 1200 playing keno on a $25 deposit.

  Nic is not just generous with free chips, he's REAL, and probably the most real you can find in any online casino.

my time here already Friday night now. just check my account,still under processing. On wednesday received an email from VRC accounting said would pay out late this week. Also got message from nic, thanks a lot. In total I requested 3 times withdrawal without any problem, this time may be too big amount($360),hehe,,,hope I could see the money tomorrow morning.

enough, please do not offend my intelligence.[/quote >
Like I said, you are free to share your views, but there is the right way to do it.

thank you
Zuga

I'm not really sure what you are implying here so I will choose to ignore it and not get into conversation about it.

My intentions to you were to try and be realistic with your expectations - nothing more. 

blue

For Zuga e Blueday

I already apologized yesterday

Blue,

I know your intentions were not anything less than honorable. Your support in the forum has always been commendable. It's tuff at times as a moderator and be misunderstood when the only purpose was to help.

Lips

Thanks to Nic, Zuga and Lips.

Absolutely right.  I mean nobody any harm ever.  I just want to help.  Thank you for your kind words.

blue