Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

My first withdrawal was made on 05/04/2019. The casino said that it took 7-10 businesses days to approve the withdrawal. And another 7-10 days to sent out if approved. So my withdrawal was approved on 05/14/2019. Until today 05/24/2019, i still not received my payout. And when I messaged them, they said they will sent the request to their payment department. I have no words for this casino and his casino sisters. Same thing happened at Planet 7 casino. I made a withdraw of 125 because the start was a free bonus. After few weeks, they sent me an email and confirm my final payout is 75$. Im acceptable with this. Unfortunately  the withdraw was made on 05/04/2019, got accepted on 05/20/2019, isn’t this do take too long even I don’t count weekends, only count the timeframe “ 7-10 busines days” like they said. I cant believe this casino has a lot of casino sister. It should be on black list and got banned. 
P/s: my account has VIP STATUS but it took me 2 months to just verified my account. I guess these casino are trying to make me think that im just one of the idiots that played and believe of what they said. Reason why I said this because after a long time arguing with them, I searched around internet and figure out im not the only unlucky or the casino are trying to cheat customers!

Hi VIKI, 

Your account details have been sent to the Casino Rep. Please keep an eye on this thread for the updates. 

Hi VIKI3105, 

The Casino Rep advised that their Customer Support team will contact you today to confirm your Bitcoin address and then they will escalate the issue to their Finance department.
Please keep us updated and let us know if the issue gets resolved. 

Hi dear,

I already send them 2 times bitcoin and last Friday, they aaked me to confirm the bitcoin address the third times. And I already did, I still waiting for their reply. But thank you for your help

Hi VIKI3105,

You are welcome. Please keep us updated on the outcome. 

They still saying the same thing that they’re sorry for the late and they still working on it. :

Hi, i wonder when will my payout sent . It was approved on 05/14/2019. 

Username: viki3105

Today, the casino once again making me so upset and hopeless when I message them to remind them today is last day of 7-10 business days that they told me to wait. So now they turn to another question about my bitcoin address. As I told them as 3 times, I already sent , even though I screenshot a mail that I sent them to improve my words. They said it not update to their financial department yet and told me to wait couple days again. I can’t remember exactly how many couple days that I believe and keep waiting for them. Please, if u ever play this casino, or planning to play, just stop before you recognizes you was an idiot who get fool by them!!!!!

Conversation :

Sent from my iPhone

Begin forwarded message:

From: Chat Transcript <[email protected]>
Date: May 27, 2019 at 11:59:32 PM PDT
To: [email protected]
Subject: Your chat transcript with lobbycad.ragingbullslots.com:3572 (28 May 2019, 06:36 AM GMT)

 
 
 
Chat Transcript with Quyen N Nguyen
 
 
Chat started on 28 May 2019, 06:36 AM (GMT+0)
(06:36:17)
*** Quyen N Nguyen joined the chat ***
(06:36:18)
Quyen N Nguyen: Hi
(06:36:24)
Quyen N Nguyen: Viki3105
(06:36:29)
Casino Support Center: Welcome to Customer Support and we hope you're enjoying your time with us! So we can best assist you, can you identify the purpose of your visit today?
(06:37:52)
Quyen N Nguyen: Viki3105
(06:40:28)
*** Kelvin Smith joined the chat ***
(06:40:31)
Kelvin Smith: Hello, I'm Kelvin Smith welcome to live chat on Raging Bull casino. I will be assisting you with your request.
(06:40:36)
Kelvin Smith: Quyen, How are you doing today?
(06:41:04)
Quyen N Nguyen: Im ok
(06:41:07)
Kelvin Smith: How may I help you?
(06:41:10)
Quyen N Nguyen: how abt u
(06:41:32)
Quyen N Nguyen: today is last day for payout
(06:41:41)
Quyen N Nguyen: i just want to check
(06:41:56)
Kelvin Smith: Okay, Allow a moment while I look into your withdrawal request.
(06:43:59)
Quyen N Nguyen: Thank you
(06:45:54)
Kelvin Smith: Quyen, Did you sent bitcoin crypto already to casino ?
(06:46:14)
Quyen N Nguyen: U mean the address?
(06:46:32)
Kelvin Smith: Yes please.
(06:46:51)
Quyen N Nguyen: I đi
(06:46:57)
Quyen N Nguyen: I did
(06:47:11)
Quyen N Nguyen: and i already confirm 2 times with u guys
(06:47:25)
Kelvin Smith: How long ago was that ?
(06:47:45)
Quyen N Nguyen: U want the pictures?
(06:48:04)
Kelvin Smith: Yes please. Thank you!
(06:48:26)
Quyen N Nguyen: Visitor uploaded: 1D107E79-4672-4557-B9B5-0F497172A70B.png URL: https://v2uploads.zopim.io/4/q/d/4qdkmLuvO3AtAykYlREmASAZzbAp7f5U/81fe38590fa6df466e75115468bc3ffc3ec411c8.png Type: image/png Size: 313214
(06:48:51)
Quyen N Nguyen: Last couple times
(06:49:04)
Quyen N Nguyen: someone from your customer service asked me the same
(06:49:06)
Quyen N Nguyen: questions
(06:49:25)
Quyen N Nguyen: tell me to wait till 7-10 business days
(06:49:28)
Quyen N Nguyen: and yeah
(06:49:34)
Quyen N Nguyen: today is last day
(06:50:00)
Kelvin Smith: Quyen, I'm very sorry for the delay as your bitcoin address is yet to be updated by the finance department on your account.
(06:50:39)
Quyen N Nguyen: What’s that mean?
(06:51:55)
Kelvin Smith: Quyen, The bitcoin information you sent to finance department has not been update on your account at this moment.
(06:54:18)
Quyen N Nguyen: Then when will it gonna update??
(06:55:03)
Kelvin Smith: Yes it will be update. I will escalate it now.
(06:55:45)
Quyen N Nguyen: And when it sent out. Please?
(06:56:24)
Kelvin Smith: Quyen, I can only advise you check back within couple of days.
(06:56:53)
Quyen N Nguyen: Again
(06:57:11)
Quyen N Nguyen: how many days u guys want me to wait?
(06:58:13)
Quyen N Nguyen: I really don’t understand why your casino still have customers while u guys treat customers like idiots
(06:58:17)
Quyen N Nguyen: fine
(06:58:23)
Kelvin Smith: Quyen, Can you check back at the end of the week ?
(06:58:26)
Quyen N Nguyen: i will wait again though
(06:58:36)
Quyen N Nguyen: okay
(06:58:40)
Quyen N Nguyen: thank you
(06:58:57)
Kelvin Smith: Thank you for your patience.
(06:59:31)
*** Quyen N Nguyen left the chat ***
 

NAME
Quyen N Nguyen
EMAIL
[email protected]
PHONE
—
LOCATION
, United States
URL
https://lobbycad.ragingbullslots.com:3572/Lobby.aspx?SkinID=1&login=Viki3105&token=04FA97C2-CFA5-434C-82BF-AF1E228C7D03s@Lt
DEPARTMENT
Customer Support
SERVED BY
Kelvin Smith
RATING
None
COMMENT
—
 
 
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Hi VIKI3105,

We'll ask for an update on your case. 

This casino used the same system with the Planet 7 casino. I already received 100$ payout from Planet7. I don’t understand why this casino keeps driving me around with all kind question of verification. 

Im appreciate for your time Tania! <3

Hi Tania,

im really tired of their excuses . They keep asking me for bitcoin address, I already removed it. How come I can play anymore if they took 2 months just to verify if the account was worked for not. And now took more than a month already just for withdrawal winning. Sign

Hi VIKI3105,

As I already wrote, we've asked them for additional update. Once we have any feedback, this thread will be updated.  Please have in mind that constantly posting identical comments  here in the thread will not speed up the process. Thank you for your patience and undersanding. 

Thank you for your time helping me. I understand, I was so upset for long time causing me run out of patience easily. Please excuse me and hope you a great day! :)

Is there any updates? They so quick to take your deposit and winning. But when it comes to withdrawal they don't let and end up taking all of the winning and left me with nothing. And they surely do love for you to do a run around about identify your identity..i did everything they asked for and come to find out they denied all my withdrawals. 

Hi Noutsarinh,

Please check the private message you received from me on 27th May and please confirm your casino account info so that the Casino Rep can further assist. 

HI Noutsarinh,

Thank you for sending the info we requested. Your account details have been sent to the Casino Rep. 
Keep an eye on this thread for the updates. 

@ Noutsarinh - No response so far, we've sent an email reminder. Keep you posted. 

Won on true blue casino got all the way through the withdrawal process and then they closed my account basically gave me no reason on why they closed my account down and apparently I have no more withdrawable funds I would like to get to the bottom of this and I just want to receive my money..

Hi Renae Smith, 

We've sent your account info to the Casino Rep and asked to check what happened. Keep you posted. 

So I had been waiting to receive my winnings from True Blue Casino got right through to the end process, long story short they closed my account and basically didnt give me no response to why they did . I would like for a support person to help me to get my winnings that I paid for earned and am entitled too thanks 

@Renae Smith - We haven't got any response so far.

A reminder email has just been sent to The Casino Rep. Keep you posted. 

Hi 

It's been 10 days now and still nothing so if you do not hear from them what's the next step because I'm in really difficult times ATM and I'm counting on this money desperately so please can you let me know asap regarding my true blue casino win.. is there n E things U can do besides email ?? 

Hi Renae, 

We'll send another email to them, let's see if that will give any result. 

Please have in mind that this brand is placed on our warning list - True Blue is a sister brand to Raging Bull Casino, this group is known for delayed cashouts and poor customer support. You can see the info on the review page.

We can only suggest making a further complaint to their licencor here. 

Hi 

Thank you for that but if I don't keep on top of it it most likely go away and tbh I really can't afford to loose this. Is ther anything else or anyone else I can go to about this at all since I can't go through true blue it self ?? 

Maybe like a fair justice or anything higher to say that they are wrong and that I am entitled to get my winnings as my life n personal life ATM is not good and I am in needing of this money asap 

Thank you you can also get me on [email protected]

Thank you

HI Renae Smith,

We're going to try to get in touch with them again. Your account details will be sent again to the casino. Keep you posted.

Hello everyone,

I played at Grandfortunecasino.com for few days and registered with a no deposit bonus code, after i made the playthrow i had the 100 euro balance for withdrawal, i made a withdrawal request and they asked for the documents, i send them the decuments and waited 18 days for the verification team to answer and tell me that i'am verified, after going in the live chat 3-4 days during this 18 days, and their term and conditions says 5 business days.

Anyways, after that they asked me to make my withdrawal and that i would be okay to make the withdrawal now,

i made the withdrawal, and next day i go to the casino, and i see that they have credited me with another bonus of 50euro, without my concern or any information, and my withdrawal was canceled.

I try to make a new request and i was not able to make a withdrawal, because of this 50 euro bonus they added me, the withdrawal section was saying that i'am not allowed to withdraw because of a secondary bonus.

I asked the casino support that i don't want this bonus and they removed it, but i still had the restriction.

They told me to give them the payment details of the skrill, and that they will proceed the payment manually.

I waited 3 days, when on their terms and conditions says instantly cashout with Skrill.

I went 3 days after again on the support, and asked them why i have not get the payment yet, and new excuse came up, the customer support live chat agent, told me '' the payment was not proceed, because ''even if we have skrill in the payment options for withdraw and deposit'' we don't offer Skrill.

That was in same time the most hilarious think i've heard from a Casino, but also really fraustated how they lie and give false informations.

I asked them, that you're giving false informations to your customers, in your terms and conditions you say that you accept skrill for deposits and withdrawals, but now in chat you saying me , we don't support, they asked me to send an email to : [email protected]
And ask for the Skrill withdrawal.

I did, and i waited another 3 days, no answer, i went again on the live chat , and then the live chat told me that the payment was not proceed because missing payment informations.

I send my skrill email and the conversation to this : [email protected] email, as support asked me to do, waited another 3 days and got no answer.

I went again on the live chat, and then they told me that your country it's restricted to recieve a no deposit bonus, and i asked them, to link me where i can see country restrictions, they've had no answer to that, and they just closed the chat.

P.S my nephew invited me to play here, and he made before a withdrawl from a no deposit bonus, and hes from Greece.

Pictures of the whole conversation it's attached.

I have put the on zip/rar folder since there is couple of picture, and allowed attachment is 2 MB.

Other casinos assosiated with this casino:

Captain Jack

Royal Ace

Grand Fortune

Silver Oak

Planet 7

Slot Madness

Raging Bull

Slots Garden

Ring Master

Thank you

My username on Grandfortunecasino: matolale

Hi Maj,

The casino rep will be notified. Keep you posted. 

any info 1 week passed

Still no word from them. We sent another reminder. Hope someone will get back to us. Keep you posted. 

Hello @melissan

I went today on their website as they told me in an email to go in the live chat.

and this is what they told me in the chat:

---------------------------------------------------------------------------------
(CHAT SUPPORT)

Hello
Chat started
Customer Support Center
I am happy to speak with you using an online translator, however, if anything gets misinterpreted in translation, please refer to the terms and conditions on our website.
I have made a withdrawal request, and the told me, to come to the live chat to complete my withdrawal throw skrill
my case number: 6835646
Summer Crawford joined the chat
Summer Crawford
We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.
Summer Crawford left the chat
Type a message here...

No explanation, not think just wrote this message that they ''banned'' me, and just close the chat, and as you can see the previous post and messages in the pictures with the chat in the past days, i have not broken any rule or go against any policy.

Shouldn't these casinos be blacklisted from lcb?

Hi Maj,

This group is already on LCB warning list. You can check out the review page HERE. This really is a predatory rule that they can close players' accounts at their sole discretion. They have to explain the reason why they are closing someone's account. We still haven't heard back from the casino. We'll send another reminder. Hope someone will get back to us. Thank you for letting us know. We'll do our best to help you. 

Hello,

no action was taken as far i can see from the casino rep.

Shouldn't this group be totally removed or banned from lcb ?

My original post was made 20 days a go.

I don't think they have in their mind to pay anything.

@MelissaN

Hi Maj,

No reply yet. We sent reminders but got no news from them. We'll keep on trying to reach them. 

Hi Maj,

We've got a reply from the casino rep regarding your case. The casino informed us that you provided documents that are not genuine and that you have multiple accounts as well. They provided evidence. That's the reason they blocked your account. Unfortunately, there is nothing further we can do for you. 

• Hey there so I've requested a withdraw through RAGING BULL CASINO, and they claim to have fast payouts. 
•  Now does 5 days to process and 7-10 days to to arrive in my bank sound like fast payouts to you. They also claim to withdraw to the deposit method then when I tried to, the option was not available.

Hello Lathanial27,

This casino has been placed on our Warning list. We were informed that Raging Bull Casino ia part of the infamous Virtual Casino Group and their Gambling Wages affiliate program - Costa Rica based rogue groups known for long cashout delays and poor or unresponsive customer support. You can read more about this HERE.

If you want us to contact them regarding your withdrawal issue, please send me your casino username in PM inbox.

Hello Lathanial27,

Thanks for sending over your casino username. We've sent them an email regarding your cashout delay. Please keep an eye on this thread for the updates.

Hey Lathaniel,

Looks like you're well on the way here, the first withdrawal is most definitely the most difficult. But I see you did complete the verification process and your account is updated as of today.

We will still need your payment details for wire transfer, I've gone ahead and sent you an email with the necessaries.

Best wishes and I look forward to hearing from you and getting things sorted.

Sincerely,

Nick and Raging Bull

Hey All,

Still waiting on those details for payout method, let me know you got my email Lathaniel. Let's make this happen.

Best,

Nick and Raging Bull

Raging Bull Rep. before I write my review on  your casino I would like to give you a chance to respond. On March 3, I sent in my documents for verification. I don't have a pending withdraw just wanted to complete it before any withdrawl is made. I was told it would take 3-5 business days for a response from an auto reply email from your site. I never received a response so I sent 2 more emails no response. On Thursday last week I contact chat and was told it would looked into right away. About 30 mins later I received and email from Michael Alberts Raging Bull. He related my drivers license was about to expire in less then 2 months could I send in an update drivers license. I then took a picture of the new drivers license that I obtained around March 6-7. I responded with it that same night attaching it to email as he directed. I never heard back from him. I sent  two more emails to him with the drivers license and no response.  So today I contact chat again and the agent told me they would contact Michael Alberts. This evening I got another email from him again asking for the updated drivers license. Which I already sent 3 times. So I sent it again. I have to be honest your customer service is the not good. I don't think Michael Alberts even looked at his email because on Monday evening the agent told me they could see the updated drivers license attached to the email. If you want me to make another deposit and stay a customer I would like to see this issue handled now not in 5 business days. Once were done I will write a review on your casino. I hope you can help. Username daveflorida at casino, Not one time has anyone responded to an email why?

I do have copies of the chats if you would like to review the conversation.

Hi daveflorida,

The casino rep has been notified. Keep an eye on this topic. 

Hey daveflorida,

I had a look and it seems you only submitted the front side of your ID card, they will definitely need both sides. I am also unable to locate any submission of payout information at all. One of my team will be reaching out to you shortly to gather the necessaries you need and walk you through the process. I'll lend a hand where necessary and we should be able to get this taken care of for you.

Best wishes,

Nick and Raging Bull

I did receive a telephone call today but I was unable to answer it. They also sent an email asking for additional documents. I’ll keep you posted.

Great. Please do. Hope you'll get your money soon. 

Hey daveflorida,

Thanks for your cooperation, your documents are now complete in our system. It has been requested that you resubmit your payout details when you have a nice win in there you'd like to withdraw so they are as up to date as possible. 

Best wishes,

Nick and Raging Bull

Just wanted to provide an update for others to see. My documents were approved so I continued to make deposits. Yesterday I won over $500 in the casino. I requested a withdraw and already read the terms and conditions it will take up to 7 days for approval then 7-10 to receive the payments. I requested a Bitcoin payout now the real test for the casino will it be completed as stated. So far everything has gone just as posted on the site.  My contacts with customer service via chat have been excellent. I do like the casino so far but the payout is the proof or the bust. 

Thanks for the update, daveflorida. Please keep us posted. 

Hey daveflorida,

Specifically it's 7-10 business days but we'll see what we can do for you. I see you've requested Bitcoin withdrawal, a bit of additional documentation has been requested. My guy Steve will be reaching out to you in a bit to get the necessary info and walk you through this.

Best,

Nick and Raging Bull

Thanks Nick can you explain why after my documents are verified that I need to do the Hulu verification each time a withdrawal is requested?   I don't mind doing it but it seems redundant.  Your staff has been excellent so far 

Hey daveflorida,

It's an auto-response every time you make a withdrawal request. Knowing what we know, feel free to ignore. :) 

Best,

Nick and Raging Bull