Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

Most of the casino reps didn't work over Easter holiday. Hope we'll get reply by tomorrow. 

hello

I used to be an AVID Raging Bull fan. I thought they were the best and most honest casino on the net. I played enough to reach GOLD VIP in the last 2 1/2 years. I withdrew fairly often and never had a problem. I actually got paid once in 3 days.. Dean and Schalk were excellent...

Now let me tell you the latest. deposited $30 bitcoin no bonus. Won $500... Cashed out..its now been 22 days since i requested withdraw AND 17 days since it was "approve... i have heard everything from I needed to "update my documents"... to the holiday. to they are going to "escalate to finance" it will be another 5-7 business days for finance to respond and another 10 business days to process again.. WHAT A JOKE. AND THIS IS HOW THEY TREAT A GOLD VIP MEMBER. Imagine how bad it is for non VIP..just sayin i doubt i ever get paid..too bad lost my favorite casino

Unfortunately, the whole group is not what they used to be. Since they are under Virtual group everything has changed. We added the warning sign to Raging Bull and its sister brands. Please read more about it here. PM me your casino username and we are going to get in touch with them and ask them about your winnings. 

Hi all,

Long-time no chat! I know that there have been many recent changes and I sincerely do apologies for any inconvenience. Malibu underwent a few changes with regards to the cashier which resulted in massive delays with regards to withdrawals. We have ironed out these issues and I can gladly confirm that all legit and valid withdrawals have been processed baring a few that are in the process of being completed.

@ Mapluche, in your case we have only authorised one payment of €150, the amount of €135 was confiscated as a result of you claiming more than four free bonuses in a row without making a successful deposit. This is clearly stated in our terms and conditions. The 150 was processed accordingly yesterday, so you should have received the funds.

Best Regards

Jason

Good to see you back Jason, are you back now for all brands?

lol,,, what a joke

hey jason i take the promo of deposit 30 eur and receive a week of free play ok? i win 2 times and only i receive a payment when yours send is 

We appreciate your support!
 
MS
 
Malibu Club Support
jue 06/04/2017 08:55 p.m.
 
Para:[email protected];
 
 
Evernote
 
 
Dear antonio

On behalf of Malibu Club I would like to thank you for your recent deposits made.

Your support and loyalty is dearly appreciated. As a token of my appreciation for your support, I have awarded you with a complimentary VIP chip.

To claim your chip > visit the cashier >select the view promotions tab > redeem the VIP50 promotion!

This free chip comes with 35 times wagering requirement and has a maximum cashout of $150.

It’s great having you onboard and I look forward to seeing you back in the lobby soon!

Best Regards
Jason
Brand Manager

and today again receive the Fraudulent promotion

antonio, swap 30 for a week of free play!
 
MS
 
Malibu Club Support
jue 20/04/2017 05:23 a.m.
 
Para:[email protected];
 
 
Evernote
 
 

 
 
Dear antonio,

Your username is: trompetas

FORGOT PASSWORD

Everyone who’s loved Jolly Roger loves the purr-fect Catsino. This is our first multi-platform game and so far, it’s proving to be super popular. This medium volatility game allows for longer play, meaning more chances to hit it big.

If you make a minimum deposit today of just $/€/30 or more, you can get 15 minutes of free play every day for a week!

You also get to keep the winnings from your deposit, no strings attached!

Simply login, claim this bonus, make a deposit and start playing.

is ilogic what now cancel me other payment for fraudulents reasons of yours i use me free chips consecutive why THE PROMO IS A WEEK of free play.. PLEASE PLAYERS CAUTION WHIT MALIBU CASINO THEY SEND MAILS AND MAILS WHIT FRAUDULENTS PROMOTIONS AND LATER THEY NOT PAY...

Hello everybody,

As many others,i've been waiting for a payment from Raging bull for two months now:

I sent all the documents needed,they confirmed that the payment was approuved but still

no payment received;their explanation for the delay is that there is a large amount of 

withdrawals in queue to be processed.Thank you for your help;(ragingbull username is:

sirenetta) :)

Oh,sorry to hear that. Yes, unfortunately, you are not the only one who's waiting for the winnings to be paid out. We're going to forward your message to the casino to check if they can speed up the process and when you can expect your money. We'll keep you posted. 

I am also waiting for my winnings and it has been since May 2016! That is one year.

My winnings were about 7500 and they have paid me 5000.

I requested my last withdrawal of 2500 and they never pay it. They keep stalling me!

Please PM me your casino username. We're going to notify them. 

My casino username is skrit333

It's been forwarded to the casino. Keep you posted. 

hi a complaint bout raging bull casino.

i know they are now blacklisted.

February 16 deposit $30.00 U.S. Received 200% bonus of $60.00 less
February 17th requested a payout of $400 U.S. After meeting all wagering requirements. Only option for withdrawal was bank wire
february 17. Easy to e-mail confirming payout request e-mail also asked for identification documents and stated could be pending for up to 72 hours.
february 17 sent documents
feb 23 contacted live support gucci asked if i sent documents i said yes.,he then asks me again later in conversation.he then stated that 48 to 72 hours meant only hours of operation so up to 10 business days lol
feb 23rd sent email asking if they got my feb 17th email and if everything was ok
got email march 8th sking for utility bill
i have live chat transcripts saying it was approved then not then escalated then not
one live chat had me switch to check instead of bankwire and then i got email saying withdrawal declined,but on my account it says manager withdrawal approved on march 24 $340 the $400 - the $60 bonus
im still being told be patient maybe in 7 to 10 days it will be sent.
in a live chat i was told this:Adams: The time frame for withdrawals is 3 business days to be approved and 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Adams: it may vary from 7-10 business days to be sent too, so please bare with the time frame
EZCXTC: hs it been sent to the processor?
Adams: for that to be sent to you to reach safely.
EZCXTC: today is 18 business days
EZCXTC: has it been sent to the processor yes or no?
Adams: yes , it has been sent.
Adams: i will escalate this to the manager to prioritize this issue.
EZCXTC: okay when?they send it to me ?who are they?
Adams: and process faster, please bare with the procedures to send it safely to you.
EZCXTC: dont escalate anything it only adds time and you told me you no longer have it the processor does
Adams: yes.
Adams: Is there anything else that I may help you with?
EZCXTC: is that correct?
EZCXTC: who is the processor?
Adams: processors are nothing but the withdrawal management with the financial department.
and given this contact whom i have contacted three times with no response same thing with banking

i have been told numerous times that it was sent to the processor.

the latest was apparently April 25th.i have yet to receive anything.

i am constantly told early next week end of week check back Monday is the latest so they can look at a report from the processor.

has anybody gotten there money lately?

i hope you can help me out

The same scenario as with other complaints we have received lately. They are still behind with their payments and players are faced with long delays. We are doing everything that is in our power to help all of you. We're going to forward your message to the casino but I'm afraid you'll have to wait longer until you get your money. 

i got paid today

thanks

Awesome! That's good news! Thanks for letting us know. 

Happy for those who have been paid so far. LCB is the best.

I would just like to update... I did FINALLY GET PAID..it took a lot of haggling and threatening, and finally had to threate n with posting on every board and every affiliate sit. But, after just over a month. I GOT paid. In full. So take it for what you will. It wasn't easy I'll tell you that.

Wow! Great! We're glad you finally got your winnings. Unfortunately, it took more than we anticipated but it's good you got it in the end. I know it was frustrating and tiring. Enjoy! 

Glad to hear some people got paid,i'm still waiting for mine....

We've reminded them about your withdrawal. Let's wait and see when they get back to us. Hope you'll get your winnings soon. 

Thank you :),waiiting for some news.

The casino informed us that they need your wire transfer or bitcoin details this is the reason you haven't received your money yet. They also told us that they contacted you asking for the info. Please let us know if it's been sorted out. 

Hi MelissaN,

I DID send my wire details(first time two months ago)and second time two days ago;i was told thay didn't receive them;so I contacted them today and they suggested that i send them again precising my username in the object line,which I did.I asked them too to let me know when they get them.Let's see what happens...

thanks again :)

Great! Hope this time it will work out. After sending them the details for the third time, there are no excuses for not paying you. Please let us know when the money hit your account. Hope it will be very soon. Fingers crossed. ;) 

I too am dealing with Raging Bull at the present time for a withdrawal request. After being a member at Raging Bull and Grand Fortune for quite some time I am asked for verification documents. LOL My account has been verified since I started there. and.... they did not not ask for any of that until I  started pressing for my measly 100.00 payout. 3 times to chat and 10 days before anyone even mentioned documents

I fully expect to get screwed around on this and never be paid. the service is horrible and the fact they have one wd method despite the website offering ecopayz to players outside the usa, not available in canada.

So I will send the docs in again today. Fully expect no reply on them being rec'd and being asked to resend and then continuing with the run around.

Do not deposit there is my advice to all.

dory99

Hi dory99,

Sorry to hear that. Unfortunately, your case sounds familiar and it seems it's never ending story. I thought your case has been already resolved. Please let us know if your documents have been approved. If not we're going to contact them. 

Good luck! 

Hi MelissaN,

I contacted the support again today(i had to send my wire details again and this time they received them.....);

i'm waiting for two payments now(a previous request was accepted too),and here is what i was told:

"Your payment request has been already sent out to the processor. Unfortunately, we cannot give you a date of arrival as we first need the payment confirmation from them along with all proper details. However, our Finance department will send you all this information as soon as we receive it from the processor."

They confirmed both payments were approuved.

i've run out of patience...

Thank you anyway for your help :)

Give them some time. You need patience now. If they said that the money was approved I hope you'll receive it. Please wait a little bit more and let us know once you hear back from them. Fingers crossed. 

Hello,

I received a first payment from RB!  :)

Thanks,i'll let you know when the next one arrives too :)

That's great news! Thanks for letting us know! 

I dont understand why you keep playing there.

Hello good evening I won 450 euros in the grand fortune casino so it was with bonus they will send me an email with a saying that they would give me the answer on a day worked only one week ago If anyone can help send me an email [email protected]

Hello Hudson, first congrats with your winnings! :)

I dont think this is the right section to ask but..

Your question: You need assist with making an email to Grand Fortune Casino?

No I think the casino emailed him that they would contact within 1 workday .. But now he has been waiting for a week and still didnt hear from them ...

Well, oke. Did he tried Live support service? I'm asking that guy from Live support 'Osman', whats happening.. :)

This Live support says this:

Osman: Withdrawals usually take, 10 to 15 working days after for it to be sent to the processor for payment. This however depends on the volume of processing or transaction going at that moment of your request. Because we deal with third party processors are international transactions, sometimes this might take shorter or longer than the expected timeframe.

Osman:

Osman: If it's a first time withdraw request, you would need to confirm your identity by sending us your document for verification

Wow ... 10 to 15 workingdays ... I would never ever play there ... That are withdrawal times that I cannot live with ;)

Hi hudson157,

We're going to contact the casino and ask about your winnings. Keep you posted. 

@JackieNL - good work. Thank you for your assistance. 

06/23/2017 04:43 AM Manager Withdrawal Approved! -€450.00
06/23/2017 04:43 AM Manager Withdrawal Requested -€450.00
06/23/2017 04:43 AM DF-BankWire Withdrawal Declined €450.00
Something else their support does not want to open for me

The casino has been informed. As soon as we get the info we'll get back to you. 

Hi Hudson,

The casino is looking into your account. We'll let you know as soon as they get back to us. 

Hi Hudson,

This is the message we got from the casino: After reviewing this player, the account provided has no deposits, no withdrawals. The e-mail provided is not registered in our system. We need the correct account details to be able to assist this customer.

Please make sure you provided the relevant info. 

Thank you.

Hi Melissa, can you ask them to send my withdrawal of 2500? It has no been since March so that is 6 months! They keep stalling. 

My username is skrit333

Hm! Can't believe you haven't received the money. No worries. We'll get in touch with them again. Keep you updated. 

Was the 2500 ever paid.

Not yet. We are still waiting for the casino to tell us when the player will be paid out. 

Hi, any update on this? I spoke to them in chat and they told me that it is as processing stage and being finalized but they always say that so I doubt it means anything. Thanks.