Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

A few accounts with the brand?  You'll have to specify - and make sure to close all but one.  Unless the casino has changed names several times, I've only opened one account.  And when I try to sign in to that account you just listed for everyone... 8'|...It says account locked.

Please...

Please I'm afraid to see this situation: I'm waiting for a 100$ withdraw since 6th, on 8th I received a mail saying my payment is ok and i'll receive my money the day after, yesterday I asked on chat and by mail (I have NO payment) and had no answer, I read on facebook other players complains.

Can you explaine me this?

Thanks

Oh! Sorry! I posted 3 times , I don't understand what happened, sorry, sorry, sorry!

Update: Raging bull payed me, only a few of delay

Hi,

I have an issue with Grand Fortune casino. 

In mid august i signed up with GFC through LCB. I took advantage of the no deposit bonus and was lucky enough to meet the wager. I contacted the chat support agent and asked if i had met all requirements and my account was in good standing.

The rep assured me everything was fine and i should send through my documents which would verify my account and speed up the process.

After sending through my docs and verifying my account, i was very careful to ask them once again if everything was fine and if my withdrawal request will be approved. I was talking to a support agent from accounting as well as online chat support and both said everything is fine, now i just need to make the verification deposit of $30USD and they will send me $130 total, $100 for the no deposit chip win, and $30 refunded from my deposit.

From the moment i made the deposit, the customer service and my experience with the casino went from the penthouse to the doghouse. They stopped responding to my emails and chat agents were contradicting everthing the previous ones have said. Then they closed my account with no warning, or providing any reason and communication pretty much ceased.

After i made a comment in the GFC review section, one of the LCB reps got in touch with me and asked if i needed assistance on this issue. LCB rep managed to get the casino to agree to refund my deposit but not the winnings from the free chip. I accepted and was told on numerous occasions the refund would be done, its been more then 1 week and i still have not received the refund as promised. Every day i ask and they always give me the same runaround. 

i can provide evidence of all the email and live chat correspondance i received from them showing how they intentionally misled me into doing the $30 deposit, then giving me all kind of reasons why they closed my account after i had done the deposit and sent through my docs.

Very disgruntled. Can anyone help me get this matter resolved ASAP.

Hi phaminez, 

Thanks for your post, I will be more than happy to look into this matter for you. Please furnish me with your uername so that i may investigate.

Thanking you in advance!

Regards
Jason

Hi phaminez, 

Thanks for PM'ing me your username. My withdrawals guy will be in contact with your via email today. Please confirm your valid email address.

Anxiously awaiting your reply!

Regards
Jason

Thankyou Jason for your prompt response, i appreciate your efforts. my email is

[email protected]

let me know if you require anything else. Thanks again.

Thanks phaminez, 

Dean will be in contact with you today!

Regards
Jason

Hi everybody, i just bought a 20$ free at raging bull casino from the LCB shop,  i received the coupon but when i tried to validate it, it doesn t work, and that s what the support team told me.

Ashley: Welcome to the casino's online Live Chat service. How may I assist you?

kikouben: hi i want to redeem a coupon that i bought on LCB shop

kikouben: but it doesn t work

kikouben: 20$ free

Ashley: Hi there.

Ashley: May I have your username and the casino you are playing on please?

kikouben: kikouben

Ashley: Thanks Kais.

Ashley: One moment for me please while I access your account.

kikouben: ok please

Ashley: Free money is not available for players from your jurisdiction, due to licensing restraints. However, you can make a deposit and play with your own money which will not be tied to any wagering requirements.

kikouben: i bought this coupon

kikouben: how can i use it now?

Ashley: Please note:

Ashley: The only time that players from your jurisdiction are able to redeem and/or make withdrawals on Free money no deposit bonuses is after making 3 successful deposits at the casino. The minimum deposit to the casino is 30.

kikouben: thank you for your help

What should i do now?

Hi Kais ben rachid,

I'm going to contact the rep about your country restrictions/requirements for this chip.  If necessary, I will be updating the shop items to incude your country as a restricted country or show the requirements to qualify for the chip (3 deposits).

As far as your purchase is concerned, I'll certainly be refunding you for that. Please allow me time to cancel the code first.  Sorry for all the inconvenience.

No problem, i was just expecting that raging bull can allow me to use it after one deposit, thank you for trying to cancel it, i hope i will be refounded with no problem. have a nice LCB

You will be refunded - there's no problem about that.  I'll send you a private message when the refund has been made.

Hi Kais ben rachid,

Jason here, the Casino Rep for Raging Bull Casino.

Thanks for your post. Ok, here are a few issues at hand here. Firstly your country is excluded from redeeming free coupons until you have made a minimum of 3 successful deposits. Secondly, the LCB which you purchased also came with it's own set of terms, being that you had to have made a successful deposit at Raging Bull casino with the current month. To date, you have not yet made a deposit.

Having said that, as a gesture of good faith I have awarded you with the LCB chip.

Enjoy and Good Luck!

Regards
Jason

As always, Jason comes along and makes a nice gesture.  Thanks Jason.

The shop items have been updated to include Tunisia as a restricted country.

I was managing to deposit before using the coupon but i said let me try it and it was a good thing :p 

Hi Kais ben rachid, 

I am glad that I was able to help out. Just shout if you need ant further assistance!

Regards
Jason

As usual i dont know if it is the good place for  this post

because i have not may be the right to tell about a complaint for  this  casino

i explain you

I  received  in october  an email with this offer :

:TITLE :C……….., redeem your 40 THANK YOU credits! 
THANK YOU for playing with us this week!
We love entertaining you and your presence makes us feel special!
To show our appreciation, here’s an exclusive…

   40 FREE

----------------------------

I know the rules  one  deposit  for one  no deposit bonus

but when  i play with no deposit  bonus  more that one time i dont ask a pay out  it is for fun

even i meet the requirements

-----------------------------------------

but   with these $40 i believed  as it  was  "real  thanks"  and with "reedeem this 40 thank you"

i believed that  it was  a real gift  without usual  rules..

i know  i am stupid why a  casino would make a  free gift without same usual rules ????????

i dont know why but sincerely for me it was  a "special" bonus- i was  wrong

---------------------------------------------------------------------

the fact is  that i meet the requirement and  as the max  cash out  was $200 .As i  make it ,

without a  doubt,  i was  happy to ask a a request of  pay out of  $200 by neteller

i made verify my account, but after several day  to wait  the live help of the chat said me that my payment is denied  for the reason you know  I have  played more that 3 no deposits bonus after my deposit

I was very disappointed I tried to explain why I made this request  but finally I have not the choice, I accepted  their explanation it  was  a b onus like other-

But I asked that they stop to send me these special gift , when I deposit I can find alone no deposit bonus.

But today see that they sent me:

As your promotions manager, I’d like to offer you a little something extra to come in and try your luck on our sizzling games. We’ve paid out thousands in jackpots while you’ve been gone, and I’d like to personally put your name on our winner’s list!

                    $50

So i went in the chat to ask if it is me who is crazy or the casino. I sent this email at the casino :

thank you very much  but why do you send me  a free bonus  then you said me that   i am not eligible- the last time it was a special thanks bonus  special yes  i won and i made the requirements BUT  i am not eligible !!!!!!!!!

  i know your rules  but i believed that it was "special" so i asked a withdrawal  and it was denied i have not enought deposited !! but i know it !

 why do you send special bonus  AT player that doesn’t have the right to play with?(this added now)

now it is a bonus from the promotions manager $50  and also  bonus on deposit-   but i cant  and i am always not eligible for this special bonus "for me"  correct ?

Please stop to send me this kind of special bonus  :)

----------------------------------------------------------------------------------------------------------

AND  I GOT this response !!!!

Hi C………..

Thank you for contacting support .

Concerning the bonus, our apologies for the inconvenience ,could you please try again to claim the coupon code GFF50 and please note that you are qualify for

 ----------------------------------------------------------------------------------------------------------------------------

I went  again at the  chat  to shown the email and they also confirm me that I was eligible and if I win I  can make  a   cash out !!! ( one day before they was rules to respect, here no rules ? or result of play already known

But it is an evidence !! I lost,  normal  I was allowed to make    a request of payout !!!!!.today  but yesterday no.i won all the difference.

And there is always into my  withdraw section $200 in pending  that will be cancelled in  one of  next day

For now  they did not send me anything to confirm me the  deny  but  the chat operator confirm me that I was not eligible to make a  cash out with the winning from the $40 bonus.rules  to respect please ! 

     I hope that you understood my english (if someone has the courage  to read me)

But it is so …………..big for me  I have  not the word in English

But I cant complaint me  I had  one bonus free in more is’nt  it ?   Why am I so surprised ? I did not respect  the rules  and all is normal  - I have not the right  to be disappointed

When I won I am not eligible   when I lost  I am eligible and the rules are respected  so all is  ok 

Thank you Grand fortune  as  I said   it is better  that   you keep your free bonus, your  specials thanks and specials politic bonus for  players that  speak english better that me! 

Mee too I I know how  give specials thanks..

Hi claralie,

The problem comes when they send out their player promos, its hard to sort out who is eligible and who is not. They just send a general promo mailer to their players, that is why you get the special offer even if you are not eligible to cashout because of the no 3 no deposit bonus rule. They would have to segment the lists and monitor each individual account to see if you are eligible. Its is important for you to monitor your gameplay and be aware if you are eligible or not so as to avoid disappointment.

Lets see what the rep has to say.

:) thank     you Melanie  now at leat each time i get  a  promo special  or not i ask before to reedeem if  i can cash out if  i  win and i make a copy of the chat

I think that the rep will say me like you, but i  will tell you his respnose-

Thank you again

Hi claralie,

The rep has been notified again and hope he'll get back to us soon with the clarification. 

THANK You Melissa i see your post just  now ( 9 hours after) yes  sure there is a reaction  without an email or any explanation they cancelled my  pending winnings of  $200- this morning they was always in pending in my account.

WOOOO real gentlemen - nothing at least as usual - they cant say the contrary of their last email i think.How explain

that one day before as they rules said i am  not eligible for a bonus and one day after i am eligible ?and the problem is that i won the first day so how be clear when the second day i became eligible for  a  bigger bonus and that i have te permission to cashout ..but.nothing i lost.   there  will be any explanation I think:the only available that works in any same kind of   situation is that rules  can be changed as and when and how the casino wants - rules - no rules what importance  it was  a  freebie why will they pay ?i am stupid this is  the explanation.

Hi claralie, 

Sorry but I have no idea what's going on with regards to your post. Please send me your username so that I can look into your account. The one thing I do no is that the €40 bonus was meant for active depositing players and the GFF50 bonus for inactive depositing players. It might be that the 40 bonus was sent to you in error, thus the agent offered you the correct 50 free offer. However I require your casino username so that I may investigate further. 

Regards
Jason

thank you Jason my username is clarie- for the $40 i have deposited somes days agos but i have also used freebies it is for this reason that  i was denied  but no email  for verifcation account and for the payment declined- I know your   rules about free bonus- i am sorry its me that i did not understood why $40 not eligible then $50 elgible- If  i did not have winning  for  the first bonus  there willl be not all that. Sorry

i checked y account i deposited $30 the 09/19

and the promo was :

……….., redeem your 40 THANK YOU credits! 
THANK YOU for playing with us this week!
We love entertaining you and your presence makes us feel special!
To show our appreciation, here’s an exclusive…

   40 FREE

here the error ?

Hi clarie, 

Thanks for the username. Ok, I see what the problem was here. The reason why your withdrawal was denied was due to you claiming MORE than four free bonuses without making a successful deposit between free bonus claims. Yes the bonus was sent to you to thank you for your previous deposit, but that deposit was more than a month ago. 

We clearly state that all players need to adhere to free bonus terms and also ensure that they keep their free money redemptions to a minimum or alternatively make frequent deposits to ensure they maintain a health bonus to purchase ratio.

You are more than welcome to claim free bonuses, but please make sure to deposit frequently 

Regards
Jason

thank you jason. yes  i know why i was  denied- as i said  i know your rules- it is me that i made an error when i see the thanks bonus- and  then i was  confused  when one day after i received an other bonus where i was eligible  that is all-

you explained me  that te $40 was for active players  and $50 for no depositors - ok it is clear  for me now- just  a mistake- thank you fo r  your intervention-I am  not an  enough active  player so  i am no depositor- please i sent my documents  and i did no get a confirmaton about the  account  verification- can  you make something   for that please ?

Thank you very much  for your help Jason

Dropped a private message to you Jason...

Thanks Jason again for your help! :) All good now!

Hi,Jason! With the succes and ease in which it is all but impossible to take notice that you are handling your position at our club,i would easily place my money on the chance  that  you are the very same,one and only "Jason", who won over my Mom, Sandra Richardson, earlier today ! If so i just wanted to say thank you for treating her so well @ Malibu! She was overwhelmed by your curtousy and forced me to write a lengthy review of her experience with you on her behalf. So keep up the good work and glad to have you on our side !

 I took 2nd place in your 5USD tournament at raging bull this past week but the winnings  ( $30 )  were never credited to my account .  contacted live support, they couldn't help.  said they would pass info on to supervision .  E-mailed support,  no reply .  sent you ( Jason )   a private message yesterday.  raging bull username..europa99.  would appreciate some assistance with this.  THANKS  

raging bull
Blandine: thank you
Blandine: hello John
europa99: hi
Blandine: how can i assist you today?
europa99: I got 2nd place in thier $5usd tournament. when will the prize be credited to my account ?
Blandine: please give me a moment
europa99: sure
europa99: sure
Blandine: .
Blandine: John unfortunately i am unable to answer to that question at the moment
Blandine: i will have to escalate this management
Blandine: and we will get back to you
Blandine: via email or phone call
europa99: OK thanks.
Blandine: thanks to you

Hi this is the first time I have posited but I wanted to share with you all that Raging Bull casino wont lift the ban on my account for no deposit bonuses even though I have made four deposits into their casino in good faith that I would be treated as a regular depositor. I was told through the chat romm twice that they would take it to management to ave my status changed, with now luck there. Today in chat I was told that it is at the descretion of management wether to lift the ban on my account. So needless to say I had to tell them that if I would not be treated as a depositing member in their casino that I would not make anymore deposits and I would share this info here. So here it is....Thanks for listening

Hi luckym59, 

So sorry to hear about your experience, yeah it sounds a bit strange as the standard rule is that once a player has made 3 or more deposits then the bonus ban should be lift. I would be more than happy to look into this for you, so please provide me with your username asap so that I can perform a in depth investigation. 

Thanking you in advance!

Best Regards
Jason

Hi Jason, thank you for your assistance resolving the redemption bonus claims with the Raging Bull Casino. I have had a terrible experience with claiming the 140 Free Spins that are played in increments of 20 free spins with various slot games. The Chat Rep(s) are very bad with cordially assisting with an issue. The Chat was disconnected three times during the sessions I was not allowed to continue to redeem the remainder of total bonus without making a deposit. Please see attached sessions. 

My Username is AriesRam047

Thank you

2Late4Me

Hi There,

I am sorry to hear about your poor experience. I will make sure to take this up with the call centre managers and hopefully get back to you soon with and answer.

Your patience is dearly appreciated!

Regards
Jason

Thank you, Jason. Really feel bad to submit such a negative rating and dont mean to deter other Players that are not having the same problem.

I will be patient as I appreciate your assistance.

Hi 2Late4Me,

Before I pass this on to the Call Centre Manager, let me just understand this correctly. What is the coupon code that you wished to redeem? Then secondly, regarding the live chat, generally the call centre agents don't close chats on purpose, it happens when there is a drop in connection etc. But my call centre manager will be able to check if they were force closures.

Just let me know what that coupon code was as I see that your account is not restricted from redeeming coupons.

Regards

Jason

The Coupon Codes are copied below and was incremented for a total of 140 Free Spins Ragering 35x.

Note:
All Players. 20 Free Spins (Slot : Naughty or Nice): Code: CHMS20NON; 20 Free Spins (Slot : Return of Rudolph): Code: CHMS20ROR; 20 Free Spins (Slot : Rudolph’s Revenge ): Code: CHMS20RR;  20 Free Spins (Slot:Santastic): Code: CHMS20ST; 20 Free Spins (Slot:Snowmania): Code: CHMS20SM; 20 Free Spins (Slot: Naughty List ): Code: CHMS20NLI; 20 Free Spins (Slot: Nice List ): Code: CHMS20NL.  Max cashout: $100. Promo offer expires : 20 Jan 2017. Bonus can be claimed in conjunction with sister casinos no deposit? Yes.

Jason are you still the casino Rep. for Raging Bull and Grande Fortune ?

Hello!

I have withdraw from 28.12.2016 and it is still pending. Sent and received many e-mails with casino about that. First I had prove id, so I sent proof of address etc. I Have sent them couple years ago and them  got approved long time ago. Did that againg, thats not a big thing. Next they want to call me. So they call and we talk. And promising taht they will pay soon. Last weekend I sent them e-mail (againg)....and they answer and promise to pay at begin in yhis week. Promising promising but not paying. Im depositing player and not broken any rules. My RagingBullCasino username is finopoker.

I hope that issue get good end.

Hi mikael76,

Sorry to hear that. We'll forward your username and message to the casino rep and let you know once we hear from them.

Hi mikael76,

The casino is looking into it. We'll keep you posted. 

Thank you MelissaN so much!

Just got money :).

And thanks to Ragingbullcasino too.

Everything is fine againg.

Mika

Awesome! Thank you very much for letting us know. Glad we could help you.

Hi I haven't heard back from anyone regarding my withdrawal. I'm not sure if this is where I post it or not new sire has me a bit confused   Acct.  anneloc.  At raging bull. 

Your username has been forwarded to the casino. They are looking into it. We'll keep you posted. 

Hi I am still waiting for any response from raging bull casino   Jason was to be in office on Monday. I just find it strange after all the emails I have sent to support and the ViP host and manager I have not gotten one response.  Only from jason saying he would be in on Monday and get it handled for me .  I haven't heard one word.

This is the explanation we got from them: 

The player won from the comp points – the max cashout on comp points is 10X the redeemable amount – should the amount be less than 100$ we will pay player 100$ only . In this case player claimed $3.81, meaning the max cashout should have been 10X3.81$ = 31.8$ - The minimum to cashout is 100$ hence we paying player 100$

Thank you I don't know why that was so terribly hard for them to respond to my many emails .   Good to know I had no idea but I am now skeptical about raging bull.  Someone has hacked their forum on their website  a bunch of porn things on there and the lack of any response from anyone at the casino for over a week . I appreciate all your help with this lcb rocks.  New website hard for me to navigate but  thank you guys for the hard work.  

We're glad we could help you. That's why we are here. Thank you for the feedback about our new site design. You just need some time to get used to it and you're definitely gonna love it! You can always drop us a line if you have any concerns. 

never heard of max cashout on comp pts, 10x

I know right.  But I looked its way down almost last thing in terms. Never would have thought that and usually they automatically take it off your balance. When there is a max cash out amount.  But I was upset that no one from the casino ever responded to my many emails. and they are now part of the players rewards club. The one that gives you free money thru the mail which makes me go hmmmmm.   But hey to have 3.81 in comp points and turn it into 840.00. Shows you any things possible huh