Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

No have not heard anything back and it has been 3 days hate to say but this is not a good sign when Casinos do not respond or pay players that win at an exclusive freeroll to sites that promote them .This has been going on since April4 when i first contacted Jason and provided all my info and even went as far as making a verification deposit .My withdraw  was approved on the 14 and that was the last email they have sent me other then there promotions .All I can say is I feel not only are they avoiding me they scammed me out of making a 25.00 deposit I made in good faith .And Sorry to say at one time I even gave this site an excellent  review here and only hope nobody else falls victim as these forums are supposed to help players make better choices as to where to play or not to play THERE IS NO EXCUSE THAT CAN SUPPORT ME NOT GETTING MY MONEY but would love to hear the casino normal blame it on there processors

Hi flaflash99,

We notified the reps again. Hope they will get back to us soon shortly.

Thank you for your patience. We are doing our best to help you in this matter. However, we haven't heard from them as well. Hope the issue will be sorted out in the end.

Best regards.

How very disappointing to be hearing not such good things about Raging Bull. When they first came out, I withdrew so much (which I was always paid in a timely manner), that all the good bonuses were taken away from me and left me 77%. Not complaining about not, just a fact. I had problems with Grand Fortune right a way. Saying that I had charged back; which I never had done. It was resolved in that we both agreed to shut down my account there. This didn't not give me a good feeling. Now, they have gone further down hill. Guess my feelings were right!

I appeal to you Jason and/or Dean.... please hop back on the LCB site and alleviate the feelings that we, who truly did believe in your casinos that things are not what they seem or are headed to....

Thanks,

Dory

I agree with you Dory.... but I think some posters here have scared them away with their rants and stabs... one can only take so much $hit...

  I understand what your saying and on the other hand perhaps if they were paying players on a timely matter it might eliminate some of there own created problems or at least tell me why . Besides everyone else has nothing to do with my issue .As a player there is only so much shit I can take . And pretty certain if it were you this was happening to you would feel as I do I have not made any threats to them have not said nothing but the truth besides if and when this gets resolved I will post the correct facts that I can support good or bad but to avoid is not the answer 

Hi All,

Long time no chat..... I just received a message from the LCB team stating that there have been some unresolved issues here on the Raging Bull thread.

This is insane as I have not received any of the notification message stating that there have been posts. My sincere apologies ladies and gents.

Just to put your minds at ease. We are still the same group of guys with the same great people working here at RB and not running away or ignoring you all.

My role at the company has changed and I will not be able to spend a lot of time here on the forum assisting you all. However I will be training up a member of my team to take care of you guys here on LCB. So please just bear with us while we get the guys trained up.

As for the issues, please afford me a few minutes to work through them and I will attend to them accordingly.

Your patience is early appreciated!

Best Regards
Jason

CURTSONLYLOVE1, Please would you be so kind to confirm your username as well as confirm whether you emailed the support team with your query. There are a lot of factors which come into play when refunding winnings directly back into your cards. @ Yoshi.... please don't comment on topics which you don't have all the facts on. If there is a way for us to pay CURTSONLYLOVE1 her money, we will have it paid. There is no reason for her to FIGHT for her deserved winnings.

CURTSONLYLOVE1, anxiously awaiting your reply!

Best Regards
Jason

Hi flaflash99,

Sorry for the delay. You have been in contact with Dean regarding your withdrawal for the past few weeks, correct. I am sure he advised you that we will try our best to get your winnings to you. If I am not mistaken, you didn't have a bank account and we were attempting to pay the money back to your card.

He advised me that he asked the call center to drop you a mail regarding your bin number being blacklisted with the processors. Have you received such a mail?

Anxiously awaiting your reply!

Best Regards
Jason

Ps..... Just to put people minds at rest. Another reason for the delay in either us responding or withdrawals being processed is due to a string of banking holidays which we had. As It is, I was on leave for the past week.

Once again guys, why is everyone stressing. We have no problem paying withdrawals and have no intention of cheating players out of winning and also as mentioned before do not benefit from slow paying players. We are here to run a legit online operation and will do our best to help players out were we can. I.e in the event that players don't have or use the correct banking methods etc.

Best Regards
Jason

Thanks Jason sorry to say there has been no contact  on raging Bulls part since the 15th of April .But am happy to know I have not been forgotten and yes I did get an email about an hour ago from Dean but kinda lost when you say blacklisted bin # as it is the same card I deposited with and the same card I have used for withdraws for over 3 years without error at various casinos but not wanting to get into any more delays I will come up with the option Dean mentioned and send him that info as soon as I can .All I can say is Thank you again for responding and happy to hear its just a hiccup and not Raging Bull  Cheers perhaps Mom may get that mothers day gift after all perhaps my leverage in order to use my other option dean sent   

And one last thing can you Please  update my player class I am still listed as new player and received no VIP points on my deposit or for  future deposits   

Hi flaflash99,

And I asked Dean to explain to you in his earlier mail to you what blacklisted bin # means, but once again it fell on deaf ears. Sometimes I just don't understand people.

Dean will drop you a mail now to explain what that means. In short, it's not anything that you done wrong, it just means that the pay to card service we use does not pay money into that specific bin  # (something like that ...lol...)

Please keep me posted on what Dean suggests we do to get your funds to you.

As for the VIP tier, you have not quite met the criteria, but i will bump you up as a gesture of faith.

Best Regards
Jason

Jason yes i did get a 2nd and 3rd email  explaining everything and asking me to use another option and suggesting one that I am currently working on but its between you myself dean and raging bull and would not post in any forum not that its anything wrong on any party but can say this much Raging Bull seems to be doing everything possible to get me paid for which I thank you again for all your doing

Hi flaflash99,

Well I am glad that Dean was able to shed some light on this for you. Like I said before, we would do our best to try and help. Yeah, this might take some time, but i can assure you that we will get your winnings to you.

Holding thumbs that we resolve this for you asap!

Thanks for the patience!

Best Regards
Jason

If people want to stress they can.  If you didn't want to cheat people out of winnings then why do you put Max Cashout on bonuses? That is a form of cheating players out of winnings.

  Jason please shoot me an email as I would rather discus this with you and not in open forum seems like if you want something done you have to do it yourself  I did the other option dean suggested to me now that that is done sense Tuesday and submitted my other option suddenly added more things to it ... Common I sent what he asked for the first time and to get that was like pulling teeth with a pair of pliers. Had I known all this other stuff up front I would of never asked someone to help Now that another week is wasted I am no closer to getting this resolved then last Monday and I did what I was asked to do as I said I have all but giving up faith in your team maybe a little help from you would be greatly appreciated 

Well LCB after all that last week submitted the other withdraw option on Tuesday but as of Monday my payment has not been processed it is sitting in the cashiers .I do not know what to say except  this is ridiculously way to long . .I really am lost for words as one would think after last week my payment would of been expedited as soon as I submitted the other payment option which I did Tuesday all I can say is hopping its finished and in the bank in the next few days and although they had a pretty good Vip manager what good is them giving all these great promotions if they do not pay in a timely matter Is like buying a sports car to commute in Los Angeles you go nowhere real slow   

Hi flaflash99,

Hope that you are well?

I have spoken to Dean and he advised me that he mailed you this morning with all the info you require. Please can you confirm whether you received his mail.

Ps.... I am not receiving notifications of the posts on this thread and get caught up in my daily tasks. In the event that I dont respond in a timeous manner, please just drop the relevant casino support box a mail and my support guys will forward it to me. 

Anxiously awaiting your reply!

Best Regards
Jason

I DID GET THE EMAIL AND IT SAID We will make payment right away.



Best regards,



Dean    THANK YOU JASON SOMETIME JUST A LITTLE FIRE UNDER THE A** GOES A LONG WAY NOT SURE WHAT YOU SAID BUT LOOKS AS THOUGH IT MAY OF WORKED KEEPING MY FINGERS AND TOES CROSSED  CORRY ABOUT THE CAPS JUST LAZY

A few weeks ago, Raging Bull Casino changed the withdrawal fee from $45 to FREE (please refer to attached image).

Since then I have made about 5-6 withdrawals, excited to get my all my winnings fast and fee free from Raging Bull's end,;as my bank charges $15 standard for any incoming wire.

Problem is the payouts are not "FEE: FREE" as I have had -$20 taken off the top of each payout when it hits my bank account. NOT taken out when I request the withdrawal in Raging Bull's cashier like it used too be, removed somewhere in between request and received.

This is not a random fee, as it has happened consistently to me and other players I have been in contact with, which would be fine if Raging Bull Casino did not have FREE listed. It is totally misleading and should be changed.

When I contact Raging Bull and sent them my bank statement to show that the wires were all -$20 when received they did a full investigation and said the following:

After a thorough investigation was done, Dean confirmed that the $20 charge for each withdrawal was from the banks and not from our end.
Unfortunately we cannot be held liable for the additional charges that the sending bank charges.

The sending bank is Raging Bull Casino because it is their choice who to use for wires and just cause the fee is removed later in the process does not let them off the hook.

BOTTOM LINE IS....RBC needs to change the FEE: FREE to FEE: $20 in the CASHIER because that is the truth.

Thank you...and other players please feel free to agree or not wit me.

Luckychick,

I work for a company that gets inbound wires to the US from buyers in several countries overseas.  There is always an intermediary bank that is involved in the transaction.  They are the ones charging the fee, not the sender.  The fee can vary depending on the country it is coming from.  I know for sure that from England the fee is $20, Canada $20, etc.  So you really can't blame Raging Bull for this.  It is the normal for inbound wires from overseas.

That is just my personal  experience with this matter. 

I don't know how you deposit, but does Raging Bull have paymycard for withdrawals?  If you deposit with your bank debit card they will pay the card back and it goes into your checking account.  The fee is only $9.00.

medtrans

Helloo luckychick17,

Sorry to hear that you had another problem with Raging Bull. Just to let you know that Jason has been notified and hope he will post his reply here shortly.

Best regards.

Hi Luckychick,

We don't charge the fee, the sending and receiving bank charge the fee. We have advised you that we have no control over the fees that the banks ask you. It's pointless drafting long messages and mentioning the same things over and over, especially when we have no control over the topics.

Seriously, we value your loyalty at Raging Bull Casino, but if you are no longer enjoying your experience with us, then by all mean, get into contact with your VIP manager and request your account locked.

Best Regards
Jason

Raging Bull are not charging you a withdrawal fee for the wire transfer but they are not covering the fees associated with sending the wire either. Obviously they would not cover your $15 bank fee. So as Jason says, the fee taken off the top of your cashout really isn't a Raging Bull Casino charge but rather a charge from the initiating bank. With that said, it would be nice to have the fact that Raging Bull does not cover this fee included in the terms and conditions so players know what to expect.

@luckychick17 I don't think you understand what needs to happen for an unregulated site to transfer Dollars into your bank account.

Raging Bull and their payment processor are playing a cat and mouse game with both the US Government and whichever Bank you use.

The Banks are trying to stop unregulated gaming payments to avoid huge fines and money draining investigations by the government.  The site/processor has to fool the bank (commit fraud) to get you your money.  It's complicated and obviously they have to change their methods sometimes when the inevitable obstacles appear.

The US has dealt out 5+ year prison sentences and collected hundreds of millions from unregulated gaming operators and payment processors.

If the worst of Raging bull is some $20 bank fees and occasional delays of a week or so...they're doing pretty good imo.  I think you should cut them some slack.

I also think there should be far less details posted publicly on how they are processing payments.

I also think Bitcoin (or some cryptocurrency) is the most obvious solution now and in the future. I hope Raging Bull starts offering Bitcoin cashouts soon.

Are you going to close your account Luckychick.  Although I do agree that your post was really not needed, I do tend to dislike Jasons cockiness.

There are plenty of other places to play that are 10 times better than Raging Bull, remember that RB has Max cashout on all bonuses which equates to them taking peoples money while doing it in a very professional pick pocketing way because of the terms.

  Update  as promised this casino has paid me in full + not only was I paid the amount of 150.00 as the tournament paid and what I expected but my actual balance was 200.00 and i submitted for the 200.00 in order to clear my acct in order to do my verification dep and Jason had said they would adjust to correct to 150.00 well it must of slipped paid me 200.00  but would like to think it was just in good faith for the delay either way it was more then ever expected and removed any doubt as to this casinos trust level is A+ so yes if ever asked was I ever paid more from a casino I have to say it does not happen very often but it has to me and I want everyone to know don't count on this happening to you but if ever it does be sure to show other how blessed you feel  Thank you Raging Bull Jason & Dean well worth the wait this time 

wow only 18 days to get paid lol

I think the issue here, and apparently emotions have run high.

The issue here Jason if I may say something and not get blasted for it.

LuckyChick has acknowledged there is a $15 fee charged by her bank.  She realizes this and isn't complaining about it.

What she is complaining about is how you advertise that you cover the fees for the withdrawal, and yet the bank that is sending the money for you.  Is charging $20 to send the funds, so therefore your not covering the fee.  If your going to say your going to get dollar for dollar.  Then if I request $500, I had better get $500 in my bank account before my bank gets its cut.  Not $480 before my bank gets there cut.

I can understand her frustration, as you do have control over the fees that are charged.  If the bank has a $20 wire charge before the wire gets sent out, and you cover the fees.  Then by all rights then all fees should be covered before it leaves the bank.

This is the number reason why I so heavily promote BTC for deposits and withdrawals.  That way these types of arguments and misunderstanding don't happen.

Look...I just wish that Raging Bull would state in the cashier that there will be charges from external banks used by the processor because that is the truth and players are aware of it.

QUESTION FOR FELLOW RAGING BULL PLAYERS:

The PROGRESSIVE GAMES have been broken at Raging Bull for 3-weeks now....what is going on here?

Are other players having the same issue that when try to play a PROGRESSIVE SLOT you get the message, "UNABLE TO COMMUNICATE WITH SERVER."???


How can only the PROGRESSIVE GAMES be broken for 3-weeks?

Hello,

I recently was working on a play through and completed the requirements.  In fact, I had a balance that was well over the max cash out of $100.  I think there was over $800 in balance before the system removed the funds.  I am happy to cash out the max $100, however the system acted so quickly that I was unaware the funds removed until after the last spin. My last spin was $6.25 and I didn't know the funds were so quick to come out.  Is there a way to review my account?  You can see that I had well over $800 in balance, so I am not asking for a freebie.  I just would like to cash out the $100. Can you help to look at my account?

Respectfully,
Fred

Hey man  .

I lucked out and made it back to $100.  Thanks anyways if you've reviewed my account, I appreciate it, but I should be good to go.

Best,
Fred

I play here and I played with the free bonuses for a long time!! I think maybe I will try depositing here as well!!

I am still having trouble registering. Every time I put in my information, and check the box that accepts terms and conditions, followed by clicking the register link, I get this screen... EVERY SINGLE TIME

Hi drjugz,

We're going to wait for the casino rep to answer the question. He's going to be notified. Maybe there are facing some technical issues.

We'll keep you posted.

Best regards.

So cheetahwind - The -$20 taken off the top of payouts at RBC stopped for about a month, but now it is happening again.

I DO NOT MIND IF RBC wants to charge for withdrawals but FREE is not -$20, period. I do not care if Jason's own mom is taking the $20 off my payout but RBC needs to acknowledge this so players are not mislead.

It is sneaky....

Hey MelissaN -

Could you also notify RBC that I have emailed Dean for the last 6-days straight and called 3 times about an issue with 4 "pre-deposit" transactions that got charged to my VISA card.

I have emailed both Dean and Kayden attachments of my bank statements, LIVE CHAT histories of reps telling me charges would fall off my VISA and copies of the "pre-authorize" transaction emails sent by RBC for each individual deposit. I received none of "pre-deposit" deposits got credited to my casino balance.

I did get a VIP Promo today and now am a DIAMOND BULL VIP.....but no response to this issue and these are now charges that are on my VISA bill.

PLEASE I am at the end of my rope here and am trying to work this issue out with RBC and not my bank but RBC Is leaving me hanging here.  Can you help me please?

As a "former" player at Raging Bull, I had thought about going back...but with a rep that is rude that ain't gonna happen. Too bad they don't like player's like luckychick, sticking up for the rest of us that aren't that savvy when it comes to things. And 4 pre-approved deposit's that came out of the bank..Totally unacceptable >:D

Hi luckychick17,

Of course I'm going to notify the casino rep. I'll keep you posted.

Best regards.

Hi Kathy Anderson,

I notice in the quote above that you mention a rude rep. Have you taken the time to work through all posts/threads on LCB where there was interaction between myself and the LCB members? When doing so, you will see that I have always gone beyond the call of duty to assist players with queries and disputes. So I personally find your statement slightly inaccurate.   

BMWSTACK - you have never played at our brands, yet you are quick to comment and slam them. In many cases hi-jacking posts to promote other brands. Same rule applies to you, if you don't like my brands, then don't play and even better don't comment.

My message to Lucky was simple, you spend a great sum of money with our operation and we do our best to bend over backwards for you, but if you are unhappy playing with us, then feel free to request your account closed. I don't see anything cocky whatsoever about my suggestion.

As for Luckychick and all other comments regarding additional fees. We have advised ALL players that we are not charging any fees on withdrawals from our side (That means "we" Raging Bull Casino and sister brands) do NOT deduct any fees i.e. $20 as mentioned in previous posts from the initial withdrawal amount. In fact what you guys don't see is that we actually get charged a fee for processing wires as well (up to $45).

However, there are fees charged by intermediary banks as well as the receiving banks. These fees are not charged by us and we have no control over them at all.

@ Luckychick - Dean is currently off ill and will only be in the office tomorrow. Feel free to get into contact with him when he returns!

Regarding pre-approved deposits, this issue was resolved and was as a result of players attempting to make a deposit via credit card. If the transaction was rejected, it would fire an email to the player and advise that a pre-auth has been made available and that the player could get into contact with the call center to attempt a manual deposit/authorization. Under no circumstances where players debited.

I am all for players expressing their thoughts and suggestions and always welcomed them. But I do feel that it becomes monotonous if I keep having to answer the same questions over and over.

Thanks for the time ladies and gents!

Regards
Jason

Hi Fred,

Sorry, I only picked your message up now. I had a problem with my email inbox not receiving LCB notifications (The LCB team were aware of this) Sorry to hear about the max cashout coming into play. I will be more than happy to review your account and assist where I can.

Please PM me your username!

Best Regards
Jason

Hi Fred,

Lol.... I see that you came right. Glad to hear that. Feel free to pop me a message if you need further assistance!

Regards
Jason

Hi Kerch123. I know this was an old post, but I just thought I would comment on this one quickly. the 18 days turn around time wasn't as a result of us wanting to slow pay Flash, it was as a result of us having to figure out a method of getting the funds to him based on a factor of things that Flash was aware of.

I am sure you are aware, that I do try my best to assist where I can.

Anyway, just thought I would comment on this topic 

Regards
Jason

Hi drjugz, Are you still not able to register?
Please drop [email protected] an email with the screenshot and a brief explanation i.e. what phone, browser, current location etc and I will see if I am able to assist.

Anxiously awaiting your reply!

Regards
Jason

Hi luckychick17,

Dean is off ill and will only be back in the office tomorrow (Thursday) I have spoken to him telephonically and he seems to believe that it is impossible to be billed for te pre-auth. The pre-auth could only have been authorized after completion of a manual auth after the player has gotten into contact with the call center and completed the transaction telephonically.

Are you sure that ou are not seeing previous deposits on the statement? please forward copies of the statement to the banking email address and I will see if I can reconcile the account.

Thanks!

Regards
Jason

Hey Jason - I emailed both Dean and Kayden last week my VISA statement and all 4 "pre-authorized" RBC individual emails. I also emailed them the live chat histories from 2 reps where I inquired about these "pre-authorized" deposits and was told they would fall off my VISA card and it was happening because I reached my daily deposit limit of $90 at RBC. I have not gotten one reply at all, not even acknowledging they received my emails.

I have been told to call RBC at 3 specific times on live chat over the last 4-days to speak with Dean. So I know he has been sick since Monday, but I sent the emails last Thursday so not sure why it got ignored last week. I am sorry Dean is ill but don't you think RBC should have someone filling in for him considering he is out for days now and cannot respond to emails?!?

This has happened to me another time at RBC....and my casino balance got credited the money to my balance and withdrew it immediately cause RBC said the money would have a bonus max cash out of I played with it.

Hi Lucky,

I have actually located the emails which you sent to ean and will be looking into this myself. I am busy pulling the transaction history for you and will forward it accordingly once completed. I noticed that you also cc'ed the [email protected] addy. I have told Dean on numerous occasions not to use that address because what the point of given that email address to players if you don't check it on a regular basis. So please accept my sincere apologies if he did not respond to those mails sent to that inbox. As for the other emails not getting addressed, believe me I will take that issue up with the Call Center Manager!

To be honest, this whole issue could have been avoided if they just sent you the info you requested. It is literally a 10 minute job max. Please afford me a few minutes to pull this data.

Chat soon!

Regards
Jason

Hi Kate,

I have mailed you using the subject line "Deposit statements" please advise whether you have received them. As mentioned in my email to you, if I was aware of this issue, I would have acted on it asap, but i was not aware of it. Please accept my sincere apologies for the delay!

Regards
Jason