Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

It was but to tell me your casino did not receive it was incorrect but oh well.

See attachment

Moderator note: I've removed your personal info

Hi Jason! I was scrolling through the Bitcoin casinos here on LCB & I noticed that there was a change in status for Raging Bull. I remember asking you about Bitcoin withdraw options & you said RB didn't have that setup yet. However, LCB lists RB as having both deposit/withdraw options for Bitcoin, so I am wondering is this true? If so, you should be shouting it from the mountain tops because I know it makes ALL of the difference in whether or not I am interested in playing there. I look forward to hearing back from you about the Bitcoin options available in your cashier.

Hello, I realize there is nothing worse then being ripped off by a casino, but after reading your "attachment", I felt like any value to your argument was overshadowed by the irrational threats. If you have been cheated by the casino, there are many avenues available to help you collect what is owed to you. I can guarantee you that personal threats will not help your case, just the opposite, really.

I understand how frustrating this type of situation can be & hope you find resolution soon. Good Luck!

@ JennaROX - long time no chat my dear 

At this point of time we only allow deposits via Bitcoin and to be honest I don't see this changing.
But we do have a pay to card option that we are working on.

Regards
Jason

I am going to ask LCB to remove this post. You are well aware of the situation and what happened. Dean will be replying to your email. If you continue with this post, I will ask LCB to bar you from this site. LCB promotes fairness and transparency and will agree that we go out of our way to resolve issues etc. If needed we will furnish LCB with the full information pertaining to this case.

Best Regards
Jason

Hi yoshi1969

We asked you nicely to not bring this case of blatant fraud and theft against us (Raging Bull Casino) to this forum. If this continues, we will post all the correspondence regarding this matter on all relevant casino sites as well as share with other online operations.

This includes how you threaten to register multiple fake accounts on forums and post false and malicious information.

Best Regards
Jason

Please show it so this person can finally go away!

I am wondering why I have not received an email regarding my payout that was authorized on 3/14 because it has never taken this long before and in most cases it was paid out that same day but I do not deposit until I have my payout confirmed so please let me know. Thank you.

Howzit Lane,

How are you doing?

I confirmed with Dean that is was paid. The reason why you have not received the email is we using a new ticketing system which requires a reference number to finalize the transaction from our side. Once we get the reference number back from our merchant, we enter the ref number it will complete the transaction. Long story short, chances are that you will get the funds before you get the email ...lol...

I hope the above makes sense!

Regards
Jason

You guys are all over it and I appreciate your promptness. Thanks for all you do for everyone because you are the only Rep who puts himself out there all the time good or bad and it is much appreciated.

Hi Lane,

That's what I do brother. I just apologies for all the hiccups 

Thanks for understanding and your ongoing support - you the rockstar here!!

Regards
Jason

Thank you for understanding, what would you suggest to do, I have gave them many chances to do the right thing but they aren't responding, they leave me no choice to do what needs to be done, unless you have anther suggestion, I really don't want trouble, but we have a written agreement on what is owed to me, they did start paying, but all of a sudden they stopped. My mom has stage 4 lung cancer and maybe I am taking my frustration out on them, which I will apologize for that, but a deal is a deal, I did nothing wrong, they took my money then licked me out, but they said they were going to give me the money I deposited and lost so neither me or the casino would lose any money, we both break even and I agreed upon this yet they stopped paying and they we me the money and I will get it back, if you have a better suggestion on retrieving my money then going to the proper authorities and credit card company, I would be willing to hear your advise. I am going through a rough time with my mom right now so if you can suggest something easier I would consider it, I don't want anyone in trouble, I just ant what is mine, and I believe anyone in my position would do the same. I hope to hear from you with a simpler solution then what I have to do to retrieve my money.

I am not going to go away until I get what is rightfully mine, you would do the same, you should really mind your business unless you have your facts straight, and you don't even have a clue. But I really can care less what you think. The reason I am replying to your post in regards to Dean from Raging Bull Casino. You shouldn't speak badly about people that you don't know. Dean is a hard worker, and would do anything in his power for his players, "he" can only do so much. So again, get your facts straight before criticizing people you do not know on a personal level. He is by far lazy, you know nothing about him

lol

@yoshi1969  Please be advised that LCB should not be utilized to "strong arm" Raging Bull or any other casino.
Threatening casino to damage and trash them in public is not acceptable and it goes against our policy. With that said we do allow posting factual complaints. So from now on lets stick to the facts only.

With that said,We have received your reports, and we asked casino Rep Jason to provide us with more information concerning your case. He was more than happy to assist us and will be updating us after the weekend.

Zuga

Understood. I am very upset with this whole situation, anyone in my shoes would be if they were owed a great deal of money. Nevertheless, it's not an excuse for my behavior and I extend my sincere apologies to you and all parties involved. I did speak with Jason, also apologizing, and from here on we will be discussing this matter amongst ourselves via email and not through your forum. Hopefully we can resolve this matter and put this behind us. I am new to the forum and still don't know how to retrieve any responses, unless people just haven't responded to me. I had asked a member to get back to me with her suggestions on how to handle this but I haven't heard back, yet I do see she is following me since you and her name are ones that reviewed this post. I thought we are all here to help one another. It is what it is I guess. I am not posting her name because I don't know if it is against the rules, but rest assured she will be reading this and lets see if I get a common courtesy response that I have left her 3 messages yet no response. Again my apologies for my actions, and I hope to hear from you after the weekend with some promising news.

yoshi1969

Wow, for a second I thought you were referring to me, however I just double checked and I only received one message from you, not three.

You are right we are here to help each other. In fact, I believe that is exactly what my intentions were when I responded to your post. I hoped that my detachment from the situation, combined with a dose of empathy might melt away some of the anger that blurred your vision. I am not choosing sides here, I simply thought you were handling the situation wrong by threatening him.

Many times I would be better off if I kept my thoughts to myself. I have no dog in this fight.

@yoshi

I will be totally honest with you, hope it doesn't aggravate you. 

I definitely could of missed it somewhere, but I can't even find a summary of what happened or why you feel they owe you 18k and why they fell they don't.

I just see demands and threats really - so I hope you can understand any rational poster here is not going to defend you - they're going to think you didn't follow the rules and therefore aren't entitled to any of the money.

If you're innocent of the fraud they are accusing you of, just explain the situation from the beginning, with any evidence (censor anyone's personal details and leave out any rants) and you should also invite the casino to do the same.  This will make it clear you have nothing to hide. 

free advertising ploy for rb

lol

"Free advertising ploy" would be pretty silly to try and pull on one of their affiliates support forums.

troll game needs work

    YOU SERIOUS IT WAS A JOKE AND ,,,LOOKS LIKE YOUR INTO TROLLING AND OTHER PEOPLES BUISNESS

Hey Lane Jones - did you ever get receive your payout in your bank account? I have been trying to get a straight answer from Raging Bull and just learned about this "new system" last night after 2 weeks of asking them what was going on.

Why would Raging Bull change the payout system when it worked so well? I was on another forum complaining, along with a few other players about this too and obviously this is confusing players. The terms still listed the same as always on RBC's website. I guess the difference is we get the PROCESSED email one the funds are actually in our bank accounts.

Dean emailed me and said that I should see my payouts this week. RBC does come through when something is said to me, but this whole thing is leaving a bad taste in my mouth.

I loved how Raging Bull's payouts were so consistent and scheduled, the new system leaves a lot of question marks as to where a player's actual withdrawal is within the process. I am going to search a few more casino forums to see if other players are asking.

But would love to know how your payout situation turned out? Did you get the PROCESSED email the same time the money hit your bank account, like how Jason said the new system works?

Jason just sent me a really nice and sincere email about the processor updating issues so I am 100% confident and behind them on getting the payment to me as soon as possible. I am going to be a little more patient but I know this update will improve the waiting period. I hope.

See this payout issue happened to me the first time back on March 6 and the first I heard of a "new system" was last night. I was told by two different live chat reps that a lot of players requested withdrawals so that was causing the delay.

It is hard to believe that in this age of technology that almost 3 weeks later there are still issues with a payment system at on online casino. The "new system" is company is a bank, as I am told one in South Africa so you would think they have experience with this. Also, depositing and withdrawals are essential to any online casino, so how could Raging Bull not figure this out already is beyond me.

I had a payout from March 6 take two weeks to finally show in my bank account and it was short $20 (on top of the $45 payout fee) so it all seems very unprofessional to me. RBC had a good payout system for over a year that was consistent so not sure why changes were made in the first place.

Dean emailed me yesterday, said my two payouts were processed last Friday and guaranteed my payouts would be in my bank account this week....guess that will prove a lot.

Hope I am wrong here but something is off here.

I will check to see if my March 6 processed email came at the same time the money showed up in my bank account.....that is the "new system" according to Jason. I cannot remember off the top of my head and running to a meeting quick but I will let you know later today.

I think we both got caught into the update because I was one week behind you plus these banks charge fees for wire transfers but my bank charges $10. My guess is at worst you will receive your transfer by the end o the week at worst case scenario.

I swear this is beyond pathetic with the inconsistent cash back percentage pertaining to Grand Fortune. You clearly advertise 20% cash back but on at least $282 deposited I get $30.75 which is not 20%. I received the correct amount once my very first cash back and has not seen it done right since so you tell me why the hell I should keep pumping my cash into your site only to get low-balled by someone who does not know percentages! Seriously are you doing Euros or U.S. Dollars?  I have brought this issue up several times and it never gets corrected or properly addressed.

No my bank charges a $15 per wire,in addition to the $45 fee Raging Bull charges.....the other $20 was just missing from the total amount minus any fees.

The withdrawal delays first happened to me with a payout requested on March 6th; and now it is happening again to my 2 payouts requested last week on March 16th. I meant that the payout issues started at beginning of March and is still not fixed. The first I heard of a "new system" was last night, as I was told differently from LIVE CHAT reps that it was due to numerous players requesting payouts.

So Lane Jones...I am presuming that you have not been paid your winnings from your withdrawal request last week still?

No. I check daily and I have not received any indication so I am still waiting.

So you have not gotten your winnings yet....that is ridiculous.

It is nice of you to be patient but in my opinion, Raging Bull is running a professional business and as players, we deserve to be treated  accordingly. Mistakes happen but they should be the exception, not the standard and issue should not takes weeks to solve.

I agree.I also think that the $45 fee should be waived as a courtesy.

I asked RBC to waive the feethe first time this happened with my March 6th payout, and was flat out rejected.

ever notice they never have a problem taking deposits        and that is all casinos that use that excuse    not just rb                                (  just with withdraws)they have problems

I miss the good old days of so many casinos and tons of free chips without so many restrictions.  There are too many rogues and restricted casinos now with undesirable games.

Could not have said it any better....deposits are instant and NEVER get put on hold by the player because I switched credit cards companies or something. The casino would ban us, or blacklist us. Makes no sense to have any processing wire issues in this day in age with all the technology.

If you don't get paid soon, they probably aren't going to pay you, but no worries, you can get all if your money you ever played there from day one, if you need help just inbox and I will tell you how. It is very easy and you will have ALL of your money in less than 3 days. Don't keep waiting, this is a game they play, the act real nice but it is fake.

Good Luck
yoshi1969

Are you sure they haven't sent the money? 
Not trying to be sarcastic or anything, but you say you haven't received an "email" and still missing any "indication". 

Listen Guys,

This is getting way out of hand I am going to put my foot down right here and right now.
This will also be the last time that I will be saying this. We have changed our processors and are experiencing some teething issues. If I am not mistaken, in one of my fist introductions to you all, I mentioned that we are not perfect and that we might make a few mistakes here and there along the way. THIS IS BY NO MEANS A MISTAKE - WE ARE A BUSINESS AND NEED TO MAKE DECISIONS THAT MAKES SENSE FOR THE BUSINESS!!

I advised luckychick17 that the new system will benefit players in the future, however if you would prefer us charging the full $45 wire fee on withdrawals, just say so and we will revert back to those charges!!!

I have been more than helpful and accommodating to you guys on numerous occasions but i do think you guys are now taking advantage.

AT  Lane Jones - I sincerely appreciate your support and assistance when it comes to the LCB and the forum. having said that, your cashback was calculated in accordance to your VIP status:

https://www.grandfortunecasino.com/loyalty/ 

If you felt that you were cheated (which you weren't) then you should have just dropped me a PM and I would have assisted.

@ yoshi1969 - what you are suggesting is committing fraud/theft. As far as I know LCB does not stand for that and I hope that they will remove your statement asap!!!

Both Lane and luckychick17 have been paid accordingly and as I mentioned to luckychick17 to date we have successfully paid her 26 withdrawals life to date.

WE DO NOT BENEFIT FROM SLOW PAYING PLAYERS!!!!!!!!

Moving forward all player levels will have a default pending period of 48 hours. So please jot this down and memorizes it as it will be implemented soon.

I hope that I have gotten my message across and I look forward to having things the way they were a few weeks ago (light-hearted and fun)

Best Regards
Jason

Jason - please understand that all I want is consistent and timely payouts, which RBC has done for the last year without real issue.  I had NO IDEA you were using a new system for payouts until 24 hours ago because not Dean or any reps told me that.

Jason, you stateed, "I advised luckychick17 that the new system will benefit players in the future, however if you would prefer us charging the full $45 wire fee on withdrawals, just say so and we will revert back to those charges!!!"

I have no idea what you are talking about regarding the $45 withdrawal fee and the new system, as you are using the new system on my March 6th payout and my two from March 16th and I paid a total of $135 in fees, so kinda of confused here. But whatever that is RBC's rule for payouts and I respect it. Still, you did not advise me on anything about the new system, as  again you only told me 24 hours ago that you were having issues with this new system.

Also, you stated, "Both Lane and luckychick17 have been paid accordingly and as I mentioned to luckychick17 to date we have successfully paid her 26 withdrawals life to date."

Sorry to say, but I have not been paid anything yet. But it is VERY true that my 26 past withdrawals have been smooth and consistent, hence my reason for concern regarding my current 2 payouts, as after this is the second time in a row in the month of March.

Look, Jason you have every right to be aggregated and upset with Raging Bull, as none of this is my problem,IT is the casino having the issues with payouts....so please don't take it out on us players. Not cool.

Jason - Also remember that myself and most other USA players have dealt with shady casinos in the past that have screwed us over and badly. So I am a stickler for rules to be followed because of it. Nothing wrong with that.....following rules should be the norm and mistakes should be the rare exception.

luckychick17 - Yes, but you are not dealing with a dodgy casino now. You are dealing with us. And we have given you an answer over and over and over. You are not achieving anything by posting the same post over and over with all the other forums.

We didn't have to advise you that there was a new system in place at the switch over should have been a seamless process. Unfortunately there were a few hiccups that we did not foresee. Regarding the $45 wire fee, this fee has always been a problem for you and many other loyal members at Raging Bull, we now found a solution were as there wont be such a high fee and might even move towards not charging any fee at all.

Have you received your withdrawals from us in the past? YES you have!
Should have reason to be concerned about receiving future withdrawals? NO you shouldn't 
Can we put this issue to bed? PLEASE do!!

We do follow the rules to the tee - We state that withdrawals will be processed (worst case 72 hours - valid withdrawals). What happens after we process the withdrawals, including time which it takes to hit your account is out of our control. The terms also sate that wire transfers take 5 to 10 working days to reflect in the account holders account. Your withdrawal was processed on FRIDAY so in theory it has only been 3 working days. This is within the time lines stated in out t's & c's

Please can we put this issue to rest. In the event that the funds do not hit your account i the stated time, then please feel free to reopen this topic!!

Thanking you in advance!

Best Regards
Jason

Jason -

I am a tad confused here,  you are saying that this withdrawal "new system" is being implemented to reduce or possibly eliminate the $45 payout fee? So am I being charged the $45 fee on these current payouts, as they were processed are using the "new system" correct?

Raging Bull has always had withdrawals paid out within 2-3 business days of the initial request consistently. Why you would not jump from the get-go to inform all RBC players as soon as you could about withdrawal delays and email update changes due to hiccups from a "new system" makes no sense. Since I never heard of the "new system" for over two weeks, and was told other reasons, it puts up a red flag.

Jason, if you like I can PM you the chat histories where I was told other reasons for this and about that wires take 3-business days.

Why not post delays or "hiccups" in the new player forum? I tried to utilize the new RBC forum about this issue but my post was deleted, remember?

This issue will be put to rest when I see the money in my bank account by tomorrow like Dean said in his email as Friday is a holiday and so tomorrow it is.

Just so we are clear, I have pasted Dean's email to me from this past Monday, March 21st:

        viphostRB <[email protected]>
        Mar 21 at 4:12 AM

To

        'Kate xxxxx' 'VIP Manager' 'Raging Bull Support'

Message body

Hey Kate,

Everything was processed on Friday afternoon, there are banking holidays including today and I can assure you your money will your account during the week.

Best regards,

Dean

Hi luckychick17,

Whether the withdrawal hits your account tomorrow is out of my control.

Once the funds hit your account, you need to make the decision on whether you wish to continue playing with us or not, based on the new withdrawal terms. We are going around in circles and it seems like we are getting no where here. 

Dean mentioned tomorrow, whether or not he knew it was a public holiday on Friday, I don't know!
So I am not certain whether or not the funds will hit your account. Once again standard wires could take between 5 to 10 working days.

Best Regards
Jason

I just received a text alert from my bank stating that the funds have been deposited.

Hi Lane..... friend, this is the BEST news I have heard all day!!!
Thanks for bringing this to my attention. I am glad to hear that your funds finally hit your account.

Regards
Jason

Jason - What are the new withdrawal terms? You said that the "new system" was to benefit the players, so before I make that decision I need to know what benefit the players will be getting? I cannot imagine that any casino would change to a new system that was slower in withdrawals, right?

The excuse of not knowing whether it is a public holiday or not is totally ridiculous. Anyone with a job, especially in banking/finance/casino should be very aware of when banking holidays are Easter is worldwide.

If you are concerned that Dean might not know....you have time to inform him of Good Friday now.

But maybe it is my banks fault, since Dean and you did confirm that the two wires were sent last Friday.

Would you mind emailing the Wire Transfer TRF Approval Receipts for the sent 2 payouts?

My bank just told me that TRFs are the banking standard when any wire is process so that they can track it in case there is any issue.

Thanks so much!!

One other thing....what are you trying to blame this on me? I am just abiding by the withdrawal rules and timeline that RBC has set for the last year. Is it because I posted on a public forum?

I did post on RBC's new forum first under support section but you deleted my post, remember?

I am pasting part of our chat from last Friday, March 18, 2016 in case you forgot. You jumped in mid-chat when I was chatting with Craig about my payout being delay again,

Craig: Thank you Kate. sorry busy running around
Craig: on this concern.
Craig: I have Dean here quick.
Craig: Hey Kate, it's Dean, craig just passed me the chat
you: Ok thank you Craig.
Craig: I have authorized your two payouts about 10 mins ago and will be sending it for processing today.
Craig: With regards to your post on our forum, we are going to remove it because this has been dealt with on numerous occasions, we do things for you that we do not do for other players.
you: AWEDOME!!!
you: Ok....if you want too.
Craig: We really appreciate your post, the forum is there for open discussion but we have discussed this in the past with you
Craig: I also added that $20 to your Raging Bull account which Craig told you about not to long ago
you: Oh that is so great!!!! Thank you!!!
Craig: have a lovely weekend!!!!
Craig: please email me on XXXXXX.com as i will be out of the office
you: Thank you so much for your help!!!!
you: I will....
Craig: Our forum is here to create a friendly discussion on open topics and not for topics that can be dealt with offline....always remember support agents give you the default answers, you and I have our special arrangements
you: Thank you!!
Craig: Kate if you EVER have such queries please always forward it to me personally
Craig: hehe you are a person my guys cannot deal with (joking) I just prefer if you deal with me ONLY
you: Good!!!
Craig: Have a wonderful weekend! Chat soon!!
you: you too!!