Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

Good morning everyone!

I thought i would have received much more stories...*sigh* but i guess the other peeps have stories that cannot be reposted on the internet 

Since I received three stories all three of you guys will be receiving a bonus!

I will make a post as soon as everyone has been credited!

Best regards,

Dean

I got 50 holiday spins but it said I already used them.  Bah.  Well anyway still my favorite casinos!

Hey Hey people!

My internet connection was really bad yesterday and it was taking forever to load the LCB forum!

Kerch and Lane please check your raging bull accounts!

Best regards,

Dean

Forgot about Rena    :'X *<:-)+>;o)

Hey Rena! Check your account now  *<B-)

I will be leaving the office now and I wish everyone a Merry Christmas !

Have a great weekend and the Raging Bull Team will be back on Monday!

Best regards,

Dean

Come back to us Jason because the World is falling apart without you!

Hellooooooooo Ladies and Gents!!

I am back!!

Wishing you all a Happy 2016.

Ok, lets get down to business. What has been going on while I was lying on a beach, sipping on Vodka and OJ or while I was on Safari stuck between a musthing Elephant and a deformed Rhino?

I will pop in a bit later with a nice little freebie for you guys!

Anxiously awaiting your replies.

Regards
Jason

I was expecting Dean to inform us that your head got crushed by a elephant's rear end or you had mistaken a shark for a dolphin and it munched off all your fingers so you couldn't type but it is good you are back and safe so we could stress you out all over again! 

did you get the xmas present we all sent you

@ lane Jones - got close to being crushed by an elephants bum, but luckily the game ranger was on top form and called in for some reinforcements. Don't talk about sharks, they damn scary. Plus a lot of beaches down the Natal coasts don't have shark nets. We have a lot of Shark attacks here in SA.

@ Kerch123 - Listen, this is SA and the postal service here is always on strike. Chances are I will only get my gift in 2018 ...lol...

Glad to be back!

Regards
Jason

The Raging Bull Christmas Tournament paid out last week but the additional $500 pot that was advertised was not so I just thought I will bring it up now so it could be addressed. As always thank you in advance!

Hi Lane, no probs... lets me jump on that asap. I will revert back soon!

Regards
Jason

Hi lane,

Congrats on taking that top spot in the tourney.

There you go, I have rewarded all qualifying players with the additional bonus cash.

Best Regards
Jason

woohoo!  congrats to the winners!!

Antone know the password to unlock the LCB tournament at Raging Bull? I pm 'd the rep days ago but no response and it started on the 15 of Jan.
Thank You guys and good luck!

Hey Hey LCB Family,

Keep checking the LCB site as I will be running a great competition if you claim a special match bonus I have up my sleeve for you guys and girls.

So wait in anticipation and I promise everyone will have a great time.

Have a wonderful day!

Regards,

Dean

I need the password for the tournament for Raging Bull LCB Final.

lol

Good Morning everyone!

I will be sending that coupon code out shortly!

@Lane I have inboxed you the password!

Best regards,

Dean

Hi P66!

Well you do not qualify for the tournament but hey PM me your username and let me see what I can do in terms of a free bonus.

Best regards,

Dean

Oops! I didn't know there was already a thread for Raging Bull. Anyways, https://jswqzs.com/onlinecasinobonusforum/player-complaints/raging-casino-customer-sevice-person-name-lilly/.

what coupon are we waiting on? I have not received anything?

Hi Jason,Im not getting the tournaments in my tourn. lobby at GrandFortune Casino.Its been about a month now,I pm you twice,but never heard back.Can you check on it for me please.I contacted support by live chat,but they wanted me to send them a snap shot and not sure how to do the snapshot.
Thank You,
Tami

I was missing mine for at least 6 months and I just let it go and then it came back just recently without me changing anything.

Hi Ladies,

I hope all is well?

I will be making tournaments available in Grand Fortune soon. The tournaments which were running expired. Do you guys have any suggestions?

Anxiously awaiting your reply!

Best Regards
Jason

I decided during the last tournaments that I was bowing out of playing tournaments anymore. Prices are too high and even when you win you still lose (money).

Instead of putting add-on , you can just put rebuy , that way everyone has a chance and not just the ones with a big bankroll and only paying the top 5. You can at least pay the top 10...lol.

Any idea when/if Bitcoin will be an option for withdrawing from these sites?  (I know you can deposit on at least a couple with Bitcoin)

Probably never because it seems most casinos are now more focused on taking instead of making things easier. Bitcoin withdrawal should have happened when bitcoin was introduced.

More one-shot tournaments though I can't see tournaments at GF anyway, it's always nice to have the same advantage as all other players.  Prizes for more players - doesn't have to be a lot to make it fun and entertaining.

Hi Chilly.....,

Long tie no chat - sorry about that. Uncle Jay has been so busy lately that he hasn't gotten around to uploading new tournaments etc. Don't think that i don't love you guys anymore, it's just been a bit crazy at the office.

I just had a chat to Dory99 and I promised he that i will look at new tourneys next week sometime.
I will take your suggestions into account.

Best Regards
Jason

please help whats the problem?

Malibu Club Casino Live Chat

20 : 48 : 59 (system): CSR Malcolm has joined the channel
20 : 49 : 10 (Malcolm): Hello, welcome to the casino, how may I assist you?
20 : 49 : 14 (Me): hi
20 : 49 : 16 (Malcolm): Please can I have your user name?
20 : 49 : 20 (Me): zveres
20 : 50 : 00 (Me): you are net Kevin? because lie to me
20 : 52 : 38 (Malcolm): Zoltan please tell me what happen?
20 : 52 : 50 (Me): my wagering completed
20 : 53 : 07 (Me): and he tell me need wagering 875eur
20 : 53 : 16 (Me): i saw these texts
20 : 53 : 33 (Me): current promotion status .:: cashout requirements are met
20 : 55 : 20 (Malcolm): Yes you need to complete the coupon , please can you tell us who gave you this bonus ?
20 : 55 : 49 (Me): thebigfreechiplist.com i think
20 : 57 : 09 (Malcolm): I can see that you are not qualified for this bonus as yo uare banned by Rival. I dnt think you will get paid
20 : 57 : 31 (Me): ohh no
21 : 00 : 44 (Me): me from Rival or country or but why?
21 : 03 : 14 (Malcolm): It show that you are a bonus abuser
21 : 04 : 40 (Me): please explain this
21 : 05 : 03 (Me): 'abuser' didnt understood this
21 : 05 : 03 (Malcolm): It show that you use free bonus most of the time but does not deposit
21 : 05 : 30 (Me): and if i deposit?
21 : 06 : 16 (Malcolm): We will have to forward your queries to the concern department to investigate further and revert back to you
21 : 06 : 52 (Me): ok i think its need answers

here is pic for my cashier

Hi Zoltan,

Thank you for bringing your query to my attention.

You are 100% correct in stating that wager was met and that the bonus was completed.
The coupon would only be completed once you make the verification deposit and cash in the balance.

But this is where the problem comes in, as the call center agent stated, your account is linked to Rival Bonus Ban. Therefor I am afraid we will not be able to honor your withdrawal.

I will be more than happy to email the communication from Rival through to you.

Unfortunately these type of issues are our of my control and as much as I would like to assist, I can't.

My sincere apologies!

Best Regards
Jason

Hi Jason,
I s there still no tournaments at Grand Fortune at all.Its been about 2 months now that I have not had tournaments in my lobby,but yet when I open up the casino it has the banner page letting you know about the tournament that starts on Fridays.

Hi Griffin47,

I hope that you had a great weekend?

Please do me a favor and confirm whether you see any available tournaments available in your lobby now?

Thanking you in advance!

Best Regards
Jason

Hi Jason,
I can see tournaments now.
Thank You

I always get a message that email not verified, but i never get the verification email?

Go to live chat or use another email and that should resolve your issue.

I am still waiting on the resolution of my bitcoin deposit 4 days ago and if Dean will not fix it then please find someone capable of fixing it. I entered the correct amount but your system malfunctioned and cancelled it but the confirmations clearly shows it was received. Jason you are a very good guy but I would have dumped this Group of casinos a long time ago and that is what I am doing today. I sent 4 emails in less than 24 hours and got zilch but I won't go away mad but I will just go away. Thanks for going out of your way countless times to keep everyone happy!

Im a bit worried now, as when email didnt work i had tried another account with diff email. Can i get that one cancelled please Jason as may be seen as multiple accounts???  (that one didnt work either though lol)

Hi Lane,

Didn't Dean resolve it? Sorry I was not in the office yesterday to follow up. I am going to kick him in the junk now!!

@ mamt35 - please confirm your usernames for me. did you check your junk/spam folders. A lot of the times, the mails end up in there.

Anxiously awaiting your reply!

Best Regards
Jason

usernames are mattpc42 and the other is mattpc42x  the mattpc42x one to delete. And yes have checked spam folders.

Hi mamt35,

Thanks for the response. I have locked the mattpc42x account as requested.
However I see why you did not receive the verify email link. The email address listed on the account is missing a letter.

Please PM me the correct email address and well as complete address as the address field was also not completed.

Thanks Bud!

Best Regards
Jason

I swear if Dean was any lazier he would be lying down at his desk sleeping!

Hi Guys,

Come now, Dean is an awesome guy that works extremely hard.  I do agree that sometimes things slip through the cracks, but it is not a result of laziness. He too gets involved in many aspects of the operation.

@ Lane - Was the bitcoin issue resolved?

Regards
Jason