Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

how do you like playing for raging bull looking for a new casino to play at ones I have been playing at are not lucky for me anymore thanks rose

rose,
I have been playing for years, and I have to say Raging Bull and Grand Fortune have risen quickly to the top of my awesome list and have stayed put ever since.  Luck does come and go, but even on my unluckiest days (weeks...months...lol) I would still play at these two sites.  Customer service is excellent and the promos are good.  You can be assured that you'll be treated fairly no matter if you are a big spender or small fish like me.

Im new here and have made my first withdrawal from a no deposit bonus here and they paid it within minutes via neteller, ive deposited 2 times after that and the luck was still rolling in so all in all these guys are great, oh and Dean you are super awesome for helping me out yesterday i really appreciate that, best customer service i have ever had from an online based casino

Hello Everyone!

Whew what a day it was yesterday! Long long day. I hope everyone had a much better day than me!

Let's get some good news first...hehe Uncle Jason will be back tomorrow

@rose when you do sign up at our casinos please feel free to send your username and I will be sure to look after your account or hand it over to one of our great account managers!

@chillymellow thatnk thank thank you for all saying the best things about us! what a wonderful customer and friend you have grown to be over the past months!

@Keza Always a pleasure helping our players! and I hope you have found a new home with us

Best regards,

Dean

Hahahahaha - welcome to my world Dean!! Ladies and Gents, I am feeling better that the past few days and I am glad to confirm that I will be back in the office tomorrow.

@ Rose - Please feel free to sign up and give Raging Bull Casino a punt. As Chilly mentioned all players have their ups and downs but it's the experience that counts the most. We can't guarantee that all players will win huge Jackpots, but we will do our best to make you feel at home at our casinos.

@ Chilly - As always, thanks for the kind words, you truly are a part of our family and we all love you dearly. The same goes for all the other guys out there who love supporting us.

@ Keza - I am Glad Dean took care of you, he knows what will happen to him if he doesn't  ..lol..

Best Regards
Jason

Hey guys, i asked a question in the grand fortune section but still no replies so i thought ill ask here, do i have to deposit in between no deposit bonuses in order to cashout if its been wagered? ive read somewhere that another rtg casino does this so was wandering if all rtg companies do this also

TIA

Hello wonderful LCB Members!

Hope you all doing well. It's almost time for the weekend!

@Keza You have already started deposiing with us so this will not be necessary If you win from a free bonus that we give to you then you are more than welcome to cashout.

If you request a free bonus our agents will obviously review your account i.e look at when last you deposited, how many free bonuses you have received since your last deposit.

Feel free to come in today and we will see what we have in store for you 

Best regards,

Dean

Oh and welcome back Uncle Jason!!!!

Howzit LCB'ers - I am BACK!!!!

For those that didn't know, Howzit is a slang term in South Africa for Hello.

Yip, the weekend is around the corner, so make sure you guys keep an eye out for some nice freebies to get you in the weekend spirit.

Have a lekke day everyone

(Lekke) Slang term for great 

Regards
Jason

HI JASON AND DEAN:
  I REDEEMED A VOUCHER FOR 60 FREE SPINS AT RAGING BULL. I RECEIVED THE CODE IN MY MESSAGES ON LCB. WHEN REDEEMING CODE AT RAGING BULL , I RECEIVED A ERROR CODE THAT SAID "EXPIRED". COULD YOU PLEASE LOOK INTO THIS FOR ME. THANKS MUCH. HAVE A GREAT DAY.


                            RAGING BULL USERNAME:  CGUICHARD

Hi BMWSTACK,

Thanks for your contribution, like we have said multiple times, we are open to all kinds of criticism both positive and negative.

Regarding the t's and c's, You can ask any of the loyal LCB members that we have never had a problem honoring multiple withdrawals derived from No Deposit Bonuses if we have built up a good relationship with you.

At the end of the day, we are a business and not a charity . We reward players for their loyalty and support.

We are in the process of reworking our terms and conditions and will be including a VIP program soon, This should iron out these terms i.e increased weekly withdrawal limits, Increased max cashouts, reduced wager etc.

We have multiple offers which we send out to our entire database that have 25x playthrough and increased cashouts.

At the end of the day, if you are not comfortable with our terms and conditions, you don't have to play at Raging Bull Casino.

Thanks for your feedback!

Best Regards
Jason

Hi BMWSTACK,

Thanks for your opinion. Perhaps our bonuses and terms don't appeal to you, but I am sure that there are other members who are comfortable gaming with us.

I have mentioned that we will be reviewing our terms, so for you guys that enjoy Raging Bull Casino, please watch this space!

Have great weekend!

Regards
Jason

i elcandybaby,

It's a great pleasure, I am glad that I could assist. Regarding the new issue, please afford me a few minutes to look into this and I will revert.

Chat soon!

Regards
Jason

Oops..... thats right, gees the past few days I have had the memory of a gold fish ...lol... There you go, I awarded you with the promised freebie. Enjoy and have a SUPER day.

Regards
Jason

OMW.... I credited the wrong player ....hahaha, that player almost got a freebie for nothing. Thanks for letting me know. I NOW awarded you with that freebie. My apologies for the mixup 

Regards
Jay

Hi elcandybaby,

Please stop typing in capital letters.  It's the same as shouting in the written word.

Thanks

blue

Hi there, RB support. I am having the same issue that elcandybaby had. My LCB Shop free spins code doesn't work says its expired

HI clickityspin,

Please provide me with your usrename and I will resolve the issue for you.

Best Regards
Jason

Hi clickityspin,

I am happy to see that you resolved the issue. Enjoy the chip and good luck!

Best Regards
Jason

Hellooooooooo Ladies and Gents,

I hope that ou all had a great week. Dean and I have been swamped with work, so we apologize if we have not popped in to say Hi!!

Just a heads up, we implemented a new feature where players need to verify their email addresses before they will be able to redeem a coupon. This is a once off request and once your addy has been verified, you will be good to go.

Speaking of coupons, I promise I will drop in a bit later and reward you lovely people with a weekend freebie!

Chat soon!

Regards
Jason

thanks, Jason, for all you do for everyone!

I may be off the grid for awhile, bugging out where the signal is rare.  Good luck to all...

Hi Chilly...... Always a pleasure my dear!
Pop in where you can to say Hi!!

Have a lovely weekend.

Regards
Jason

Whoop Whoop! It's WEEKEND!!

Let's get this weekend started @ Raging Bull Casino!

Here is 25 FREE SPINS to all LCB members to welcome the weekend.

Coupon code: TGIW25
Max cashout: $100
35 x Playthrough
Promo expires at Midnight on Sunday

* Remember, if you haven't verified your email address, make sure to verify it in the cashier prior to claiming the coupon.

Have a super weekend peeps!!

Regards
Jason

Mad at you guys, NO NEVER!!!

Just been busy, we launching a new RIVAL brand in a few weeks so been busy working on that project as well as the launch of the RAGING BULL VIP program which should go live on Monday.

So it's been CRAZY on my end.

It's always a pleasure seculla, enjoy and have a great weekend!

Regards
Jason

Hi, Jason glad you are back!, do you have any code for Grand Fortune Casino for the weekend!

was good,made it 63$ and no need it wagering but need it 100$ to withdraw so lost all money,stupid me should keep them  until next coupon

Hi cica001,

Well done on getting your balance up to $63. Now here comes the bad news. There was a problem with the setup of the coupon (now corrected) we will have to manually calculate wager for the players who were effected.

Apologies for the inconvenience.

Regards
Jason

It has been almost 4-days now and when I go to Raging Bull's Instant Play website....( https://www.ragingbullcasino.com/play/) all that comes up is a black webpage.

I have contacted support numerous times about the issue and I keep getting told that it is working fine. I was told to email a screen shot of the webpage to support, and I did about 3 days ago. Tonight I was told that it was a problem only on my computer....which makes zero sense because it is a in the web page that I have been accessing and playing for months.

Since it is impossible for this problem to be linked to an individual computer, why is Raging Bull not fixing this issue ASAP.

I currently have a payout that was "processed" 5 days ago that has not hit my bank account yet, the longest it has ever taken Raging Bull, as the processed date has always matched the same date the winnings show up in my bank account.

Please, Jason.... let me know what is going here??? I have had now 3 separate tech issues with the casino that take days to fix.

Here is a image of the screenshot of the Raging Bull Instant Play webpage.

Hi luckychick17,

Have you made any changes to your pc in the past week. What browser version are you using, What windows operating system are you using? Have you tried deleting your browser cookies etc?

Is it possible to send me a screenshot of the whole window, including the URL in the screenshot?

Please do me another favor, see if you can launch www.grandfortunecasino.com/play. If you encounter a problem here it might me related to your pc.

As for your withdrawal, I have confirmed that it was processed.  The funds should appear either today or tomorrow the latest.

I look forward to hearing back from you.

Regards
Jason

Hey Jason -

The link to  www.grandfortunecasino.com/play worked fine. And I have been using only this macbook to play at Raging Bull via Chrome browser and no changes have been made.

Since I play on a mac laptop, instant play is the only way I have ever played because system is irrelevant with instant play in general.

Also, thanks for my payout update.....

Also....Jason,

The Raging Bull website no longer has an INSTANT PLAY box to click on homepage, where as Grand Fortune does. The homepage of Raging Bull looks extremely outdated in comparison to Grand Fortune and since they are sister casinos why is Raging Bull not as sophisticated looking??

Grand Fortune site looks great....

luckychick17... lol.... this made we laugh. We are actually in the process of changing Grand Fortune. We actually think that grand fortune is dated...lol.... What check box are you referring too?

Regards
Jason

Good morning, Thank you Jason

Jason - Raging Bull Instant Play is now up and running fine...thank you sooo much!!!

Regarding my payout.... in the past the day I received the PAYOUT PROCESSED email from RBC is the same day the winning appear in my bank account. I do not feel comfortable depositing until I receive my winnings, which players are now allowed to do anything even with a pending payout.

Also, the $45 withdrawal fee never gets waived for me and in RBC T&C it states..."If your request meets the requirements of our terms, then our staff reviewing your request will waive the processing fee. The application of the processing fee is determined by our staff based on the Terms and Conditions of our site at the time of processing your request."

I have requested if my fee could get waived and it never does. My bank charges an additional $15 wire fee too so that is a total of $65 per payout. How can I qualify to ever get a $45 waived for a payout?

Thanks so much in advance Jason....you are the best rep!!!

Jason -

Haven't gotten a response from you regarding my last post....and usually you are so prompt in your replies.

Please let me know the outcome, thank you.

Best,
Kate

Hi Kate, sorry I left the office early today and will only be back tomorrow. I promise that I will get Dean to look into your query and get back to you first thing tomorrow morning.

Your patience is dearly appreciated.

Regards
Jason

Hopefully Jason, I will see the processed payout in my bank account any minute.

When Raging Bull sends the "PAYOUT PROCESSED" email (after the PAYOUT AUTHORIZED email) it states:

Dear Player's Name,

Your Payout of $ xxx.00 USD for Account ID xxxxx has been processed. Method: Manual-BankWire

Swift:: Required verification docs already approved and on file. Thank you.

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.ragingbullcasino.com
Email: [email protected]
Phone: 1-800-920-0726

Thank you for your patronage.
-The Staff at Raging Bull Casino-


In the CASHIER the payout is listed under PROCESSED with the rest of a player's processed payout history, but technically the payout is not processed because my banks sees no incoming wire transfer. I bank at an international bank and all wire transfers are immediate no matter what country the wire is coming and going too. Also, my bank charges a standard $15 because all wire transfers are immediate, so there is no wait time. The bank gets sent a wire, the money immediately goes in the account sent too.

All my other past payouts done at Raging Bull were sent to my bank the day I received the two PAYOUT AUTHORIZED and PAYOUT PROCESSED emails, so I hope my bank is not at fault here.

I have asked 3 different support agents for this wires transaction # to give to my bank and I keep getting told that it will be emailed to me and it has been over 24 hours and no email has been sent to me.

Hi Luckychick17,

My apologies for the delay my dear. My wife and I received some bad news on Monday so I have been out of the office.

Regarding your withdrawal, the funds should have reflected by now. We have changed nothing on our end and we process withdrawals the same as always. This could be a delay on the processors side. Once we process a withdrawal it leaves our side and ten goes into the processor's queue.

We waiver fees at our own discretion, but we will PM you regarding the terms.

Please let me know whether you have received those funds!

Regards
Jason