Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

On your screen shot I see a blue circle with a question mark right by the words withdrawal not allowed. Did you click on that to see If there was an explanation? Maybe they had problems with the last wire transfer with your bank .Either way I can surely see your frustration ,but in just a few short hours Jason will probably be right on it and have it fixed.

Hi luckychick17,

WOW!! I am going to need a whole day just to get through all of this ...lol... Just kidding!!

I was out of the office yesterday so please afford me a few minutes to run through your query and I promise to get back to you asap.

Your patience is dearly appreciated!

Best Regards
Jason

Hi luckychick17,

This issue has now been resolved. Our 3rd party processing system did some upgrades which resulted in some accounts adopting the default cashout rules. This resulted in a KYC being placed on your account. Unfortunately my support agents would not have known about this as there was no note placed on the account (as this happened behind the scenes). However the correct thing would have been if they contact either me or my finance guys. We could have resolved this issue there and then.

Please log into your account and complete your withdrawal. I will make sure that this withdrawal gets flushed and processed immediately.

I apologize for the inconvenience and look forward to hearing back from you soon!

Best Regards
Jason
 

Hello beautiful people  My name is Dean and I will be helping you guys out when Jason is out of the office!

Great service is what we all pride ourselves on here!

I will make sure to keep up to the high standards that Jason has set WOOOOHOOOO!

Take care beautiful people!

Hi Dean FTA and welcome to LCB.

I know that both you a Schalk FTA will look after all my LCB family members!

I am going to miss you guys but will try log in to say Hi.

Have a great week peeps!

Regards
Jason

Happy Father's Day Jason!

Thanks dopicomama, yeah a little sad, I am leaving for Amsterdam on Sunday so going to miss spending time with my wife and little princess 

But will fit in a few skype sessions.

Have a great weekend too!

Regards
Jason

Awww, sorry Jason I hope for a safe and soon return, so you can join your two princes, I wish you the best!

Thanks again, and again and again. Great Friday bonus for all of us. Have  a nice trip Jason, and Happy Father's Day. 

Hello Dean,
Welcome to L.C.B..I just read this message from Jason that he will be out for a week.I private messaged him for some help,but it looks like you are going to fill his shoes this week.I have a issue with Grande Fortune Casino.I tried to log in and wouldn't allow me to log in,I contacted live chat and they said that the system banned me for being linked to other accounts,I told them that I only have one account with them and they said yes only one account,but linked to other accounts.I don't know what that means,maybe because I have an account with raging bull.Can you check into this for me and possibly get it fixed?I just logged in at midnight and everything was fine my username with the casin0 is griffin47 and my name is Tami Griffin.
Thank You

Hello Dean,
I just spoke to Jean at grande fortune casino, he checked into the issue more. He said that some fake accounts attached to my account. Security shut down my account until they  can further investigate these fake accounts. He said it probably wont be until Monday. Just to let you and Jason know that Jean was very kind and as big of a help that he could be for this circumstance.
Thank You,
Tami

Hi Tami,

Good thing I just checked in the morning. I resolved the idle for you. The guys were correct when they stated that there were linked accounts. BUT if the looked deeper they would have seen they were accounts with similarities, meaning players with same i.e. first or last name, or same state or similar or range etc. I sincerely apologize for the inconvenience. I was going to award you with a bonus, but I see that you have an active balance so don't want to tie you into wager. I will arrange for a bonus after your play session  has ended.

Have a great weekend and chat soon.
Best regards
Jason

I noticed I had the same issue...not being able to log in. I'm guessing it might have something to with my twin brother opening an account as well.The difference being, I'm a depositor and he's not. So if anybody should be locked out, it should be him(Don't tell him I said that!).

Userid is quate1of2, by the way.

Hello Jason,
Thank you so much for resolving this issue.I had no doubt that it would have been resolved.No need for bonus.Sorry I caused you to work over the weekend.Safe travels and enjoy the rest of the weekend.Oh Happy Fathers Day!
Sincerely,
Tami

Hey Griffin47!

Whew it is hectic busy at the office!

Let me look into that issue you are having right away!

Oh and I hope everyone had a wonderful weekend!!!

Best regards,

Dean

First off, thank you, Jason for all your help, as my original issue was resolved ASAP.

But unfortunately, there seems to be a bigger problem at Raging Bull now.

As you know I have been playing at Raging Bull on my Mac for months, and today I cannot get on their website.

I have tried to get on to the website on three different devices and the website is down on the Safari, Firefox and Chrome browsers. Instead of Raging Bull's homepage, I get this message....

"This webpage is not available

ERR_NAME_NOT_RESOLVED"

I know this is not my issue, as not one other website has given me a problem at all so there is obviously on Raging Bull's end. I hope that Raging Bull did not shut down without warning. Websites go down all the time so this behavior is not unheard of, but the amount of time the website has been down is concerning.

I have called Raging Bull's support number (800) 920-0726 about 5x's over the last 10 hours and each time the recording states, "the person at extension x4903520 is unavailable and the user cannot accept more messages."

Then it disconnects and this annoying beeping sound starts, like a disconnection tone. Raging Bull customer support has been the best I have ever experienced, so the fact that no one answers at the 800 number is not a good sign with the website.

I have money in my account balance, and active players should be credited deposits because this would fall under completely unethical if this is the case, which I hope it not to be.

Please let me know who else is having this issue....and if Raging Bull is still open.


FYI.....I have only played Raging Bull via Instant Play online so my issue has ZERO to do with the downloaded casino software, just the website.

they are having issues, raging bull is still open, just temporarily out and techs are working on it if they haven't fixed it already.

Ok wow I am super impressed with this rep and his response time. Going to have to make a deposit. Good to see a rep so active!!!!

I like to play at places that value their players and respond to their inquiries quickly, honestly, and politely. The worst thing ever is getting no response. I

What turn arounds on a withdraw?  Looking forward to playing.

chillymellow....Raging Bull has a responsibility to players to inform them of any tech glitches, especially one that is not fixed right away.

It has been about 24 hours now since Raging Bull's website worked, and I have received about 3-4 emails about bonuses from Schalk about VIP bonuses but nada on the issue.

I replied to last email from Schalk, and will post response ASAP to this forum.

Hey Luckychick17,

My technical team have identified a problem where we are getting blocked and are trying to reolve the issue. They have come up with a fix and are going to test to see if it works. If it does work I will be sure to let everyone know.

If the fix does not work we are going to try and point our websites to one of our old servers where everything will work 100% again.

I will keep everyone updated regarding this issue.

Please accept my sincere apologies and the apologies from everyone at the Raging Bull Team.

Bets regards,

Dean

Hi @jodiisgreat

Since you are located in the USA you may withdraw via Bank wire which a $45 wire fee attached to it.

Once you withdrawal goes in to the 24 hour pending period it will be processed and can take 2 - 5 business days to hit your account!

Please feel free to PM me your username and I can assist when need be

Best regards,

Dean

Hey everyone I am just going to copy and paste the message from the other thread here regarding the raging bull website hhehehh:

Hello people of LCB!!

I am happy to announce some excellent news!!

Raging Bull website is up and running. Please remember to clear your CACHE and internet history before trying to access the website.

We have tested everything on our end and it works 100% if no one is able to access the website or instant play please drop me a message!

Looking forward to all the replies and the Happy answers of " YAY THE BEST CASINO ON THE BLOCK IS WORKING"

That is very good news to see you guys are up and running again  . Thank you for keeping everyone updated on this situation  .

Always a pleasure @rena35!

If you wonderful people would run a test and try to access the website please do so and let me know how everything goes!

I was able to log in,check tournament (would be great to have another freeroll  ) and access the cashier at bot GF and RB  . I look forward to making a deposit in July. I set a deposit limit monthly and i always stick to it. You guys are on my list of places to deposit at . I always stick to just a few casinos  .

Hey Rena35 did you access the website and try out the instant play version!!!

Hehe a new free roll will be coming your way soon!

Please feel free to email me or PM me your deposit limit and I will set that on your account to make sure you do not over spend!

Best regards,

Dean

I actually had no problems with either site, but obviously others did.  It was great seeing your responsiveness and attention to the problem, it was great seeing the communication flowing, and it was awesome to receive a gift for the trouble.  The greatest sites online are back!  Good luck everyone.  Happy playing!

Hello,
I have been playing at both your sites frequently. I have been restricted from depositing at Raging Bull until I send it my docs and authorization forms. I have spent about 2 hrs trying to fax them scan them email and compress them with live chat. Nothing has gone through. Frankly, it is trying my patience. Can you help me out with this please on your end?
Thanks,
my user name is : devonianmylove

I have a couple of things that could use some attention, perhaps, at GF and RB.

I've mentioned it to Jason but he was on his way to the conference, but I never see any tournaments at Grand Fortune though they are advertised on my welcome screen quite often. 

In the game Double Ya Luck, when you get the feature where you get a "series" win - it is one line and it always wins - the lines stay at 1 instead of the 3 you may have been playing once the feature is over  You have to go and add the lines back on when you notice what has happened.  This is all RTGs.

The new design of RB and other RTGs I am getting used to but I noticed today that Food Fight and the other one, Jazz...something... state in the list that there are 10 lines, but there have always been and still are only 9.

Finally, didn't you used to offer AMEX for deposits?  You may have to start accepting bitcoins (wouldn't that be great for instant withdrawals?  OMG) since MC and paste and pay with a MC is steadily being declined.  You could use GCoins, even, if someone wants to deposit a few million of them to play for a few minutes.

That's it for now.  Quiet Sunday.  Tournaments are almost over.  Going to be a long hot July!

Guess who's back, back again, Jason's back, tell your friends
Guess who's back,
guess who's back,
guess who's back......

Yippy, Uncle Jason is back from a busy trip to Amsterdam and I must admit that I missed you all.
I am very glad to see that Dean was taking good care of you all (I trained him well  ....)

So let's get this Monday started..... Here is 25 FREES SPINS on Hillbillies Cashola
To claim the coupon, visit the cashier and Redeem coupon code: IAMBACK

Please note, the freespins offer expires on 2 July 2015

@ devonianmylove and Chillymellow, I am looking into your queries and will get back to you shortly.

Enjoy ladies and gents!!

Ps..... It's great being!!

Regards
Jason

Hi Rena35,

That's strange, I see that the error log states that you entered the coupon in incorrectly, but it wasn't entered incorrectly at all - very strange!! Not to worry, Uncle Jay redeemed it for you!

Enjoy!

Regards
Jason

Hi Chiilymellow,

Hope you had a great weekend

Just want to answer your question regarding the deposit options. We did offer AMEX quite a while back but that solution closed down. It's really hard to find a reliable processor that provides AMEX but i will continu looking

I just chatted to the guys at Paste and Pay and they have informed me that they no longer accept MC purchases

But here is some good news...BITCOIN...yip BITCOIN should be up and running very soon! I have the agreement with me and I just need to run it by the big boss and hope it approves it.

I will keep all you wonderful people posted!

Big up for Uncle Jason who is back

Best regards,

Dean

Thanks for the bonus code Jason, got it without any problem, but lost the winnings very quickly 

PS. Welcome back again 

Yeah! Bitcoins!  I will be waiting and am really glad to hear about the upcoming new deposit method. 

Bitcoins..... it's easier to find a chicken with teeth, than it is to get hold of bitcoins...lol....

At one point in time there were no USDs or any kind of money or coin.  It is all imaginary.  But bitcoins at least are real easy and quick to exchange across the world.  So,  nice all around for everyone.

I just chatted to the guys at Paste and Pay and they have informed me that they no longer accept MC purchases

Thanks for letting us know. I wrote them and haven't heard back about why I couldn't buy (little) vouchers, I have become very dependant on them even though only 2 a day. Glad to know my Visa should work

Hi Jason
Well im a new player here, i signed up approx 1-2 weeks ago, now i like to send in my documents before i deposit, ive sent all that was needed (using neteller only no cards) and have not received confirmation that my documents have been approved, ive asked reps from live chat but they seem to say that its being looked at but im starting to believe they haven't, would it be possible if you could tell me if im approved/verified? i really would like to play here with my own money and i do have a wagered max cashout of $100 in my account waiting to be withdrawn but would need to deposit first hence to why i need to know if my docs are approved
I will pm you my username.

Good morning you great wonderful people!

Hope everyone had a great evening!

Uncle Jason is feeling a bit sick today and I am not sure if he is coming to work today He did not call me as yet so I hope all is A-OK with him.

Whilst we wait to hear if Uncle Jason is coming in today I will be around

@helwin - Yip paste and Pay have removed the option with MC on their site I will keep everyone updated once they start accepting MC purchases!

@Keza - Hello and Welcome! please PM me you username and I will check right away for those documents and I will personally send you an email approving your documents

Best regards,

Dean

Hi ladies and gents. Yeah I am afraid that uncle Jay is feeling a bit under the weather. I have a Doc appointment at 3pm but have a sneaky feeling that the Doc will book me off for a few days.

I am currently on my mobile device, but will login from my laptop a bit later to assist with queries.

@ Dean, thanks for the help friend. Appreciated!!

Regards
Jason

@Jason make sure you phone us in the morning and tell us!!

Get well soon my brother! See you during the week.

Your LCB family memebers are in good hands 

It's me again....

I have a FREEBIE to give away to the first person to find Devonian and to bring her to me. I tried PM'ing her, but her inbox is full. So who is going to be the lucky person to deliver her to me?

Anxiously awaiting her arrival...lol...

Thanks

Jason

Will I get a freebie for finding her ? ? 

@ Dean - Let me quickly refer to the casino terms and conditions............. Ummmm NO!!

Jason,
Hope you feel well soon and congrats on the news of the new baby!