Vegas Regal Casino

this is new...we have always received comp points, this was the first time they were removed.  i noticed it also.  these little things are very noticeable.  not good for business as far as i am concerned.

i agree, especially when you use your money to build comp points and when the free chips added to it, it was a way to be able to play when you have no cash

All deposits and deposit bouses qualify for comp points.
Only wager with all our No Deposit Bonuses did not qualify for comp points.

  I'm  not complaining, and want to thank you, Frank and VRC for your generous response to e-mail,  but the chip I played with yesterday added comps. Would that one or an appreciation chip be looked at as a deposit bonus?

I was wondering if anyone else is having difficulty with withdrawals from vegas regal.  It took quite some time to get my first withdrawal and now a new withdrawal request and I am asked for more documentation?  I don't understand?  It seems they are eager to take my deposits, however, very slow and difficult to receive withdrawals.  It is also time consuming and a hassle to write email after email without a prompt responses.  I know Nick that your involvement last time did help and I appreciate that, however, why all the delays and trouble receiving withdrawals?  They took 3 days to request new documentation when I was under the impression they were already processing my withdrawal?  Three days wasted in this process?  I just don't understand it?  It's be genning to make me want to just by pass this casino.  Just wondering if anyone else is having the same problems?  Cindy

Nick i asked for a bonus today they were going to give me 10 bucks..hmmm i mean it seemed a lil short. So they said they where going to mail a promo manger, for something better when i went back to cashier all promo's where gone ?

ohh sorry nic acct is tpalmer

That could be "across the board" nitro - I just went in to have a look and it says this:

Promotion list not available.

Please check back later.

5157002

Same message 4 me this am...........................

That could be "across the board" - I just went in to have a look and it says this:

Promotion list not available.

Please check back later.

5157002

Yes, I got that message too ....Must be across everyones VRC right now.

Perhaps they are updating them so we all get freebies when it comes back up. 

                                                                      PMM

It said the same thing for me too!

I was just there I had promos nothing free. all depsoit bonuses. I am a depositor

All the promos are back...so check yours if they are back.

my promos are there but nothing free for St Patricks day.

Hello...in response to Cindyq45, I too have waited quite some time for my withdrawals to be processed.  I have several withdrawals "processing" now.  I had to send in multiple security documents, I'm assuming because I made several credit card deposits so I  had to initial all of them.

Some of my withdrawals are from over two weeks ago.  The final security document was approved last Friday and I am still waiting for my withdrawals.  The total is over $10,000  (believe me I have made several deposits )  I was crazy addicted to the "fixer upper" and the "cosmic quest" slots .

I will let you all know when I receive my withdrawals, but even if I go by my last document being approved (which means I have initialed all my credit card deposits), it is now past the 2-5 business days.

hey nice going bonbon...fixer uppper is one of my favs too 

I love fixer upper, i just cant get a bonus round to save my life, i cant wait to try the new game shamrock isle.

hi nick, just made 2 deposits in the last 2 days and went to log in tonite and my account is locked???

you have pm with my username, thanks.

thanks nick and or VRC...account unlocked and was happy to see the freebie...you guys are the best.

Hello...Just an update...I did get all my money from Vegas Regal   It took awhile but we are good now.

  Glad to hear that Bon Bon, Even though I knew you would. That is HUGE, congrats. I got mine too. And right on time. Thank you Vegas Regal and Nic for keeping up the superb work.

I tried 3 times on Sun. to deposit with Vegas Regal. I got an international Visa and it was rejected. Went to live support, they told me everything was fine and to try again that it would go thru. Tried again and it told me to wait 30, so I went back to live support, they once again told me it was fine, just to wait the 30 min. Tried again after 30 min. and was rejected again. Took my money to microgaming and deposited first time, no probs.

Where oh where did Nick go? He was such a good rep!

I sure miss Nicolas alot just like everyone does. Wonder who the new rep is. VR has slowed way down with free chips i think, they have really speeded up the withdraws and hats off to them for that. Hi to the new affiliate manager if your watching lol... sunshinez

I have to agree with you on this Nic is Missed!!

Is there a new rep for VRC? I hope there is soon because we need one. Hello to you as well if you are watching and welcome! pl8025

For some reason I havn't been getting my weekly cashbacks on my deposits?
Please help

You are now chatting with 'Jake'

Jake: Welcome to casino Live Chat. How may I help you?

jakoman: hi, I never got my weekly cashback bonus o=for my deposit last week

Jake: I'm afraid that cashbacks are added automatically if your account is eligible.

jakoman: I have allways got it in the past, I don't know what would have changed?

jakoman: can you check for me?

jakoman: hello?

Jake: May I have your Login name and email address please?

jakoman: jakoman, [email protected]

Jake: May I ask for which casino this is?

jakoman: vegas regal

Jake: One moment please.

Jake: I can see that there are a few weeks that you didn't receive the cashback.

jakoman: can you fix for me?

Jake: Due to the fact that the system does it automatically, I'm unable to do it.

jakoman: so how do I fix the problem?

jakoman: I belong to a forum that nick is rep in, should I ask him?

Jake: I'm afraid that factors such as how much you deposit, how often, what games you play and how you play determine your eligibility.

jakoman: ok

Jake: If you like I could forward a request for you?

jakoman: It is ok, I will pm him, he usualy can fix anything

jakoman: thanks for the info

Nic isnt part of VRC anymore so he wont help.

Also some positives from VRC.


I cashed out about 5 days ago... today I was paid, no requests for docs, nothing, all went fine .

It was from the last $100 free chip they put up ages ago, (still down overall at VRC by a fair bit though )

good thing I sent pm to VRC about it,  I wasnt sure.  I have faith it will be handled just the same

Jakoman- The same thing happened to me and I emailed Frank Miller who I think is the promotions manager. The support emailed me and said they were very busy and would get back to me soon. Nothing yet... I wonder what is going on there?  :(

I just recieved an email saying there was a glitch in the system and got a free 25 dollar chip! TYVM  VRC

I am going through the same thing i sent e-mails never got a response, i was on live chat they said it was waiting on manager. so its been over 24 hours was told today it will be tomorrow. Not a good feeling. asked for something for my time and got 10.00 that lasted 21 minute no free spins no binus. showell i am upset

ok, support just told me that their system and policys have not changed.  they said that I can not recive cashback if I have more bonuses that deposits.  I am getting ready to go back into live chat with the straight numbers.  I hate it when people just give excuces without checking to see if they are even remotely close to being correct

There have been some free chips given out, I know.  But I have not redeemed any since my last cashback recived and deposit and now.  And I have deposited ALOT more than I have recived in free chips.  I have a record of free chips recived on this fine website (in the nodeposit casino forum) and a record of my deposits made.. 

The funny thing is I was only due maybe $5 this time for the cashback,  I just don't like being fed BS and then being told that the policy has always been 15% to everyone that qualifies and everyone that did not recive is wrong.

GGRRRRRRRRRRRRR!!

no more deposits here for me they done pissed me off. 

VRC are complete rubbish at the moment,

Talk about tight slots (I thought my recent play at slotto was tight)

I put in $50 yesterday to play with, and it was soooo lame.

Slots destroyed my balance, I lost $30 of it... no bonuses/FS's, down to my last $20 I played BJ and luckily got up to $54, then had another go on slots... nope, nada, maybe a few bonuses got but they were low payout, soon enough my balance this time was down to $18.

So I thought sod it, i'll finish off on BJ, actually won, made a few bucks overall profit and cashed out,


I wont deposit there again though. Many people are complaining about the odds at VRC and how they barely get anything for their deposits nowadays.

There is fact in this. Quite possibly all their previous free chips had dented the payout balance (afterall free chips take money out of the "payout pot" but dont put anything back in), so they have stopped the free chips for now and are expecting only depositors to play to bump the payout %'s back up to a fair level, of course though because of all the previous free chips the slots will play tight as hell for now until its eaten a chunk of money to replace it.

I see that they don't have a very good rep anymore or one of us would of had a response by now.

There is another Vegas Regal Casino Rep at the forum. I suggest you to private message them VRC

Zuga

I have with no response

I also did, VRC has always been fair in the past but I have to wonder if there is a new shot caller there that failed PR 101 class.. 

  It really takes a lot of work(We know who put in the time and effort) to gain such a loyal and appreciative membership and keep it.  It looks like all that work could be undone in a couple weeks.. 

i agree as far as vr is concerened im new to this forum but not new to forums and vrc was one of my favorites every payday i showed great appreciation by depositing there no matter where  i was going to play. since nick is gone vrc is going to the pits and i will not deposit there come fri.i was a very loyal player and couldnt even get a quick tender invite a casino called ruby royal sent me 1 even though i had never deposited there before go figure >:(

I feel what is good for one player is good for another. I did receive the 15.00 Mothers day chip but that was it. Everyone else is getting 50.00 and a 75.00 to go with it. I deposited yesterday and didnt take a bonus played through 4000.00 and didnt cashout i could of but i didnt(my choice). And i dont even get cashback or the special promos. Can you please shed us some light on what the requirements are please. Thanks sunshinez

I tell ya I just dont think it is fair at all with how they determine who gets the free chips. This used to be my favorite rival to play at. I have slowed down on my deposits for the simple reasoning being the fairness of the VIP treatment and the bonuses. Dont get me wrong I appreciate the 7.00 chip i get once in a while but it kind of leaves you feeling well hmmm im not worth no more than that. sunshinez

i played best of luck,,,made playthru  want to withdraw the 50,,,even opened ewallet  aftr contacting spt  need to dep 25....ok  now i go to withdraw  ewallet  they say  they  cant or dont do it on ewallet express no more    hello

dont know what to think right now i made playthrough on the $50 freechip an withdrew.i went to my email and didnt see anything from vr about my withdrawl which is strange usually they email you. Then i sent an email to ask for them to flush my account still no response . Dont know if a rep is around but my username is obrown and yes im a depositer and i have deposited recently. thanks

Hi rena congrats on your withdraw. I have been able to go to live help and they are more than happy to flush your account. They always have in the plast for me . Goodluck with everything.

I have heard them flushing in the plast too


Ask live chat Rena...I think they can help.




:-*

i called them support was nice i told them i havent recieved emails for months and she said something is wrong with the yahoo,msn.comcast and different email systems so i gave her my gmail info.She also flushed my account but i looked today still no emails.I guess its a bug in their systems i dont know . Thanks guys for the info  I hope i get my withdraw soon it was hard not to reverse but i want to deposit somewhere lol(patience is a virtue i dont have lmao)

Yeah, unfortunately are there mail gateways out there with blacklist functions so you'll never know if you are blacklisted or not. And don't forget that there are no guarantee that a mail reaches its destination. That's the facts dealing with the internet.

i was able to withdraw again from vr and also i am now recieving emails