Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

In our chat there was no mention of the "new system" at all....

luckychick17 - The "new" system was only implemented +- 1 week ago (give or take a few days), not two or three weeks ago. Why didn't we advise you of the "new" system? Because we did not anticipate that it would cause a potential delay in you receiving your funds.

Was your withdrawal processed? YES it was.
Will you receive your funds? Yes you will.

I would like to thank Lane Jones for confirming that the funds his his account - THANK YOU kind Sir!!

Best Regards
Jason

Finally, you definitely should mind your own business! Who are you to pass judgement on anyone who just wants to get paid. You are out of line for butting your nosy nose in others business so butt out!

Ok Seriously now guys! Lets all CHILL. There is no need for any  stabs. If we can't have a civil conversation then I will have to temporarily lock this topic. As this is quite counterproductive now.

I am sure everyone who has to be paid will be paid. RBC has continuously proved to always pay their players and as you know Jason and other Reps are always here to reply and assist you.
So lets give them some benefit of the doubt.

thank you
Zuga

Finally, I hold no grudges against you or anything else so I apologize for that .

CANT we all just get along

lol

That is the best post I have heard so far, life is too short 

luckychick  once the payout has been approved and sent to payment processor it is no longer under raging bulls control. You are getting mad at the wrong company. It is the payment processor who is dragging their feet not raging bull. Rb doesn't have your money they sent it to the company who then pays it to your bank or credit card company. Rb probably has to wait so many days or weeks before they can even file a complaint  to the payment processing company about lost or missing funds this has nothing to do with rb they followed up on their end. Jason nor dean or rb casino can tell you or give you much info other than they approved and sent it cause they did. the process server is whole other entity of there own rb has no ownership over that company. All you are doing is making this worse for Jason Rb casino and yourself. They are just as much in the dark about when your payment will hit your bank as you are. They know just as much as you do which is it was sent to the processor on such and such date. the records show that you where paid out cause you have been. You are going to get your money you just have to have some patience. as far as the rules and time frame of 2-3 days, you should count yourself  26 times of being lucky cause i waited on a payment processing company at the first of  the year for almost 4 weeks. SO relax you will get it you have been paid by raging bull. good luck and hopefully you get your payment soon.. especially for jason and for everyone else's sake and i don't mean that to sound rude but slow down CALM DOWN and re read what jason is telling you over and over in his replies instead of just skimming thru his reply and then continually re posting the same thoughts you have because you are mad. you keep kicking a sleeping dog. you have been paid by raging bull the money they owe is no longer in there bank acct because it was sent to payment processor to be then sent to your bank acct and it is the payment processor who is dragging there feet not raging bull.  can we please move on

lol   
stoke the fire

"STILL PENDING" BECAUSE WE HAVE NOT YET RECEIVED THE REF NUMBER BACK FROM THE BANK TO COMPLETE THE "STATUS"FROM PENDING TO PROCESSED!!

As mentioned to you before, the fact that we are waiting for the ref number back from the bank does not mean it was not processed!!!

Do me a favor, please reverse your "pending" withdrawal and let me know on the outcome of your attempt.

Anxiously awaiting your reply!

Regards
Jason

Jason -

My bank (which is HUGE worldwide bank) says the moment a wire request is sent, a Wire Transfer Receipt with ref number is sent to the sender immediately.

There is no wait time for a wire ref number, and Raging Bull's payouts used to follow this protocol because players would receive the PROCESSED EMAIL with a minute following the AUTHORIZED EMAIL.

RAGING BULL CASHIER it states the the following:

In Progress
    Your request is 'In Progress' and our team is awaiting confirmation from the payment processor regarding the fulfilment of your request. Normally, your request will not be in this state for more than a few minutes.

Processed
    After your request is fulfilled and funds submitted thru your payout method, the status of your request will be set to 'Processed'.

So...Jason just email me the Wire Transfer Receipts and I can have my bank look into it. That would save us all a lot of time and energy as to where my processed and wired payout is.

There we go, your withdrawal can't be reversed, which means it has been processed and we are awaiting the confirmation back from the bank to complete the transaction. The ref number is purely only for us to complete the states to processed.

We have paid the withdrawal last Friday as confirmed by Dean on numerous occasions. Dean spoke to you this morning (7 hours ago) via Live Chat and advised me that you were happy with his explanation etc. Why are we still harping on this issue on LCB?

I will only be back in the office on Tuesday and have nothing further to comment on this topic. and have no problem with Zuga locking this thread as we are going around in circles.

Have a lovely Easter everyone!!

Best Regards
Jason

I received my payment yesterday and my withdrawal even still shows as pending but I am just done with all this because my precious bank has charged me $20 this time for the payment and another $170 in fees so I guess I lose even when I win. It is a joke when a bank limits how much and how often you can move your own money in different accounts so I will be taking them out back to put them out of their misery. Luckychick I am pretty sure you will receive your payment sooner than later and I am hoping it is much sooner.

Per my earlier comment in this thread , I am temporary locking this topic as this is going nowhere and its becoming a bashing fest.

luckychick17 once you receive your cashout do let us know via PM.

UPDATE:

Topic unlocked.

I take it the payment was made

No the payment was not made and Dean just emailed me that cannot get the SWIFT receipts from the bank. He said he is furious and bringing this to RBC's CEO.

This whole situation is not good, as my payout is still in the cashier as "in progress."

luckychick17,,,,, they better throw you a BIG free chip with NO PLAYHROUGH''''''',I would bet you have your money tomorrow

UPDATE - still not paid.

Dean replied to my email just now and stated, "Banks said the money SHOULD hit your account today."

Guess we shall see....

But Dean also said and maybe someone else can translate this for me, "This is bank dependant on how fast they get the money to you after we send them the batch for processing – good news, from next week there will be no fees on withdrawals charged by the casino and we will have no control over the sending banks fee or the receiving banks fee"

I did give Dean a heads up about the "good news" he gave me and hopefully he will proceed with caution if other players on this forum tell him this is true. Here is y response:

"Dean, players are not stupid. When a casino states they not charging the payout fee, but no control over what sending bank does is the hox. Just because Raging Bull is outsourcing to a processor who sends payouts to banks does not get Raging Bull off the hook if a fee is charged at all. There is either a withdrawal fee, or it is free and either way Raging Bull is responsible. Nothing pisses players off more than this kind of bullshit. I am telling you to be TRANSPARENT, players appreciate that. Don't try to make Raging Bull out to charging no-fee for payouts when the sending bank you employ is just charging it later on in the process anyway."

Do you agree with what I wrote? Trying to help RBC out here as their "new system" partnership is displaying textbook behavior of a dirty group.

sry lucky you are not paid yet,,,,maybe lcb will try to help you know and not lock the post

I meant now not know  lol

HELP PLEASE.. i made a deposit at raging bull and went to cash out and the only withdrawal method is wire transfer..I DONT HAVE A BANK ACCOUNT....i asked if it could be put back on my debit card which is attached to a bank and that i use for direct deposits and live help said no ..please what am i to do..

p.s. this is not my 1st deposit but it is my 1st withdrawal

they have done pay my card for me  cost 9.00

that was back in January    then it stopped was told would be back end of January

Well LCB how do I get in touch with casino support on this site .I won 150.00 from an exclusive LCB tourney that ended the 31 of march I was able to get in contact with Jason who later passed it off to Dean thing were going pretty smooth up till the 14th of April when my withdraw was approved .But now 14 days later it sits in the cashier not processed .I feel as if I am being completely ignored now after they got my verification deposit .I was once a huge fan of this group seems as if they had everything including one of the best casino reps out there .What happened All I can say is this 14 days after approved still no payment is far to long when you have the same software casinos like Intertops red that Flush your payment in 72 hrs less weekends .Sorry to say Raging bull will not be my preferred RTG casino  I will post when I do get paid   

Hello flaflash99,

The casino rep has been notified regarding your issue. Hope he will get back to us shortly with the explanation. 

Thank you for your patience.

Best regards.

Thank you and I will be certainly awaiting a payment or an answer as to why the delay hopefully the first of the two ..I will keep you informed either case .