MyStake Support and Complaints Thread

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Last post made 28 days ago by MyStake
MyStake
  • Started by
  • MyStake
  • Georgia Casino Rep 3
  • last active 12 days ago

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  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 23, 24, 04:36:47 AM
    • Serbia Moderator 1885
    • last active 5 hours ago

    Dear slavka64,

    Thank you for providing your casino username. We will contact the casino rep and let you know if they are willing to cooperate this time.

  • Anchi
    • Replied by
    • Anchi
    • at Oct 24, 24, 03:20:14 AM
    • Serbia Admin 13545
    • last active 11 hours ago

    Thanks for this post from:

    Hello,

    MyStake Casino has just received a warning from LCB.

    We are placing Mystake Casino on the warning list due to their ongoing refusal to engage in our complaint resolution process. We urge members to exercise caution when dealing with Mystake Casino, as their unwillingness to resolve disputes through our site may indicate poor customer service and responsiveness.

    Rated:
    MyStake Casino

    0.1/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 25, 24, 07:48:12 AM
    • Serbia Moderator 1885
    • last active 5 hours ago

    Thanks for this post from:

    Dear slavka64,

    As noted above, Mystake Casino is now on our Warning List due to their ongoing refusal to engage in our complaint resolution process. Due to this, we are unfortunately unable to assist you further and will need to close this complaint.

    Thank you for your understanding.

    MyStake Casino

    2.7/ 5

  • MyStake
    • Replied by
    • MyStake
    • at Oct 30, 24, 04:11:35 AM
    • Georgia Casino Rep 3
    • last active 12 days ago

    Hello,

    Let me phraze our T&C   10.   ANTI-FRAUD POLICY

    The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

    Participating in any type of collusion with other players;

    Development of strategies aimed at gaining of unfair winnings;

    Fraudulent actions against other online casinos or payment providers;

    Chargeback transactions with a credit card or denial of some payments made;

    Creating two or more accounts;

    In case of any of the above mentioned events, the Company reserves the right to terminate the Player’s Account, cancel the bonuses and the winnings and pay back the remaining deposit to the Player. In this case the Company reserves the right to deduct up to 50% of the remaining deposit as an Account termination fee. 

    Please be informd that when you register on our site, you accept the T&C, and any breach of them will cause the immediate action.

    Best regards,

    Mystake Team

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