CLOSED [due to the submitter's inactivity]: Slott Casino in Breach of IP Agreement/Violation of Exclusion rules and Player Protection

Slott.com is operated under the laws of Curacao, I am already self-excluded by their regulatory entity CEG, but the casino refuses to return the amounts deposited from me, even though I am a compulsive gambler already self-excluded by license... even though I explained that they did not made KYC or verification of my identity or proof of the origin of the funds. And they let me deposit more than €6000 without any kind of problem or verification. Their employees here in Portugal are so confused and used to the other Casinos where they worked, that by email they told me to self-exclude at the Kahnawake Gaming Commission... but Slott.com's license is from CEG... I needed clarification from someone at the company, I saw that the casino is associated with NeoGroup, R2DPartners, Leon Bet and Twin. I am a high-risk, compulsive gambler and I relapsed due to an advertisement I saw from R2DPartners for Slott casino on LinkedIn… I would like someone from the company to contact me to help me. I am self-excluded due to gambling addiction problems under the CEG and Antillephone licenses, and I have been banned from all casinos in Curaçao… I am self-excluded from all casinos in the group and nationwide by SRIJ. In addition to being self-excluded from the licenses and from several casinos and operators that work together with the group, this casino also violated AML and responsible gaming rules, and in Portugal deposits above €2,000 are not allowed without a KYC and AML check… despite the company being based in Curaçao, here in Portugal they use a Portuguese payment processing agent called "EuPago Inst Pag". I appeal to the common sense of the casino, which even when faced with strong evidence that I am self-excluded, refuses to provide help or return the amounts. I am leaving here the casino's email just saying that they closed my account and sent me a form from the KGC... when their license is from CEG! I would like an international representative from the casino to speak to me. responsible gaming and player protection rules also were broken... the casino let me deposit €4500 in a row, showing clear addictive behavior. They ignored all the emails and complaints I made proving that I am self-excluded from the license due to compulsive addiction problems.They don’t even answer! I have sent many emails to the support team and the email that is in the license for complaints. The support team on the chat are constantly closing the conversation , even why I said I was an already excluded player they sent me the wrong exclusion form! They sent the Kahnawake gaming Commision… and the casino is licensed by CEG.. they also didn’t make any KYC or AML procedure.. that in more than 6000€ of deposits is mandatory. The casino is also using a Portuguese payment processor on which is illegal to make such high deposits without a confirmation of the origin of the funds. I really need help reaching the casino, it would be nice that they respected self exclusion rules, responsible gaming and player protection standards.

What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!

Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal. You can check the terms here:

https://slott.com/pt-pt/terms

You can download the hole document in:

https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf

All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!

They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!

"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:

National ID card;

Passport;

Driving license."

I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators! 

I am already excluded from Casinos from this Group for gambling addiction, they lured me Back into the casino, didn’t even do any kind or verification, KYC or AML procedure and let me deposit more than 6000€ without any problem, Since the maximum without a verification or proof of Funds is 2000€ here in Portugal. The company failed in protecting an addicted player, that clearly showed signs of addiction, failed in responsible gaming, and they are also illegal in Portugal, I have contacted SRIJ and APAJO both Gambling Authorities in Portugal, and they said that the operator would be contacted to cease operations. The Casino is regulated by CEG but it as to follow certain rules and standards, also when I asked for help with Slott.com support they sent me the Kahnawake Gaming Commision form, which is not even their license! How can a player exclude and the gambling enviroment be safe when not even the Casino or their Staff knows their own license? The employees are the same from their sistema Casinos, Leon and Twin, so they are even sending things from another license. I also have requested several times to CEG to make an abrangent exclusion, I even sent all my documentation like CEG asked. The Casino Is not promoting a safe game enviroment, didn't made any kind of verification, KYC or AML procedure.. even with the high deposits.. I Spent almost 6000€ but I am only asking for 4500€ which is the amount spent above the Portuguese legal limit. The company is in Curaçau but in Portugal are using a local payment institution called "EuPago". I am sending proof of the email sent by Slott support sending the Kahnawake exclusion form, proof of the payments and the email I sent you with my request for exclusion and all my documents. I feel I am not being protected by the license. Antillephone NV for example made my exclusion and banned me from all their licensed Casinos, I have asked for help with CEG several times. Even on the BetOnRed case with I even asked again to exclude me. The Casino is comiting all kinds of illegal procedures holding the CEG license Name. 

Cumprimentos/Best Regards,

P.S THE CASINO DOESN'T EVEN ANSWER TO THE REGULATOR!!

And they are clearly in an identity crysis.. or they simply are using Leon Bet employees or its run by the same people! NeoGroup and R2DPartners.

Because they sent the wrong self exclusion form.. from the Khanawake Gaming Commission..

They have at least 3 different license regulators on their website.

Hello joaomarsh20,

First of all, welcome to LCB.

Sorry to hear about that. Please note that we do not have this brand listed here on LCB, but you can send us your casino username via private message and we will try to reach out to them and assist you further.

Thank you.

Hello joaomarsh20,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Hello joaomarsh20,

Since we never received your username we'll close this complaint due to the submitter's inactivity.