MyStake Support and Complaints Thread

Dear slavka64,

Thank you for providing your casino username. We will contact the casino rep and let you know if they are willing to cooperate this time.

Hello,

MyStake Casino has just received a warning from LCB.

We are placing Mystake Casino on the warning list due to their ongoing refusal to engage in our complaint resolution process. We urge members to exercise caution when dealing with Mystake Casino, as their unwillingness to resolve disputes through our site may indicate poor customer service and responsiveness.

Dear slavka64,

As noted above, Mystake Casino is now on our Warning List due to their ongoing refusal to engage in our complaint resolution process. Due to this, we are unfortunately unable to assist you further and will need to close this complaint.

Thank you for your understanding.

Hello,

Let me phraze our T&C   10.   ANTI-FRAUD POLICY

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

Participating in any type of collusion with other players;

Development of strategies aimed at gaining of unfair winnings;

Fraudulent actions against other online casinos or payment providers;

Chargeback transactions with a credit card or denial of some payments made;

Creating two or more accounts;

In case of any of the above mentioned events, the Company reserves the right to terminate the Player’s Account, cancel the bonuses and the winnings and pay back the remaining deposit to the Player. In this case the Company reserves the right to deduct up to 50% of the remaining deposit as an Account termination fee. 

Please be informd that when you register on our site, you accept the T&C, and any breach of them will cause the immediate action.

Best regards,

Mystake Team