Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

I received $222 out of the 1,982.62 that they owed me.  The bets over $20 never happened unless they are counting splits and double downs on blackjack.

Hello jonray7,

We're going to check this with the Casino Representative. Keep you posted.

Hello again.  It has been a week since I made a withdrawal request and no response.  Please help.

Old Havana Casino.  Username: Proofreaders2000.  

Hello PacerOne,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Please keep an eye on this thread for updates.

Hello PacerOne,

We've received a reply from the Casino Representative. He says your withdrawal will be processed next week.

I've given up on trying to get paid and given up on playing there.  I think their system is broken because it counts double downs or splits as a violation of the maximum bet.  I got paid 222 out of about 2000.

Hello jonray7,

We've received the following reply from the Casino Representative regarding your complaint on 23rd September:

"This client had bets over $20.00 which were invalid so the earnings associated with them were deducted as well as the sticky bonus. We paid him this morning".

This reply was posted here on the forum as well. We've contacted the Casino Representative again and asked him to give us some more details. He said that you violated the casino's T&C's, however, we requested the evidence from them to check what happened here. 

We'll keep you updated.

Hello jonray7,

We've received the screenshots of your gameplay from the casino which clearly shows that you placed over the maximum bets few times. Since this is a violation of the casino's T&C's, there's nothing more we can do about this. We consider this case closed. 

Hello PacerOne,

We've received a reply from the Casino Representative. He says your withdrawal will be processed next week.

It has been 21 days now since the withdrawal request.  Still nothing.

Hello PacerOne,

Sorry to hear that. We've sent them an email and asked them to let us know when they will pay you. We'll keep you posted.

Hello PacerOne,

The Casino Representative says they're going to process your payment today.

Just got that payment yesterday October 29,2020.  :d

Thanks for all of the help!

Hello PacerOne,

Glad that we could help. Thanks for letting us know!

I requested a withdrawal at Sun Palace Casino  about 3 weeks ago for $450 it was approved by the finance Dept and sent to be processed on Dec 15. I have contacted the chat Dept and for 2 weeks I have been told  it's our processor, the holidays, COVID 19.  I have been a customer of the Mainstreet Casinos for years. They have never taken this long to pay. I attempted to contact the casino Rep directly from LCG site they didn't respond.  If you can help it would be appreciated.  My username at the casino is joyflorida 

Hello daveflorida,

We've sent an email to the Casino Representative. Keep you updated.

Hello daveflorida,

The Casino Representative says that your payment will be processed next week. Please keep us updated on this.

My username is TSG6483. I have been awaiting a Bitcoin withdrawal at Las Vegas USA Casino for 2 and 1/2 weeks, and cannot get a straight answer as to when they are going to pay me. Two and a half weeks for Bitcoin is a very long time. If you could help, I would appreciate it.

Hello Toddsmith22,

We've sent an email to the Casino Representative regarding your withdrawal issue. Please note that most of the Casino Representatives don't work due to the holidays, so we probably won't get a reply before Monday 4th January.

Hello Toddsmith22,

We've received a reply from the Casino Representative. He says your payment will be processed next week.

Sydney, wow...it has now been 3 weeks and this could take another potential 10-12 days (end of next wk) for a bitcoin withdrawal? Once I get my money out, I will not be back to play at this casino. Additionally, they limit Bitcoin withdrawals to $1,000 so if you win a few thousand dollars you're looking at 3 + months just to get your money out. Absolutely ridiculous. Thank you for your help.

Hello Toddsmith22,

We're going to check with the Casino Representative if it's possible to speed it up, so you can get your payment at least on Monday next week. 

That would be much appreciated, anything you can do to expedite this would be great. As I mentioned, they make people wait several weeks just to withdraw small amounts of money. Thank you for your help, I will wait to hear back from you.

Sydney, thank you for contacting Las Vegas USA. They sent me an email over 3 hours ago claiming that they have processed my Bitcoin withdrawal, however I have no money in my Bitcoin wallet. I'm hoping to God that they haven't mixed me up with someone else and sent it to the wrong Bitcoin address. I make meticulous notes when I request Bitcoin and I write down my Bitcoin wallet address and I still have the same wallet address that I sent them three weeks ago when I requested my payout.  My USER NAME: TSG6483

The correct Bitcoin wallet address begins with the letters and numbers 3G1PeG...

If I contact them, it will take days to get a response, could you please reach out to them and verify what's going on? Thank you for your help. - Todd Smith

Hello Toddsmith22,

We've sent them an email regarding your Bitcoin address. Keep you updated.

Sydney, the money just appeared in my Bitcoin wallet right now - it's about 9:20 a.m. in the USA. Thank you for your help with this. I truly appreciate it.

Hello Toddsmith22,

We're glad to hear that. Thanks for letting us know!

Sydney, can you help with another payout that seems to be taking a long time? I did not realize all of these casinos were owned by the same group, or I would have stayed away from all of them. With High Country Casino, I requested a Bitcoin payout back on December 27th and as of today I still have not received it. So again we're going on two and a half weeks at this point for a Bitcoin payout that normally just takes a few days at any other casino. My login is TSG6483. If you could please contact them, i would appreciate it. Every single time we as customers contact this casino group, we're told that a third-party processor controls the payouts.. I know this is a lie because the minute you guys get involved they pay it immediately so I know that's just a lie to keep customers waiting. Thank you for your help! - Todd Smith

Hello Toddsmith22,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Keep you updated.

I am assuming no response from High Country Casino's rep?   - Todd Smith

Hello Toddsmith22,

The Casino Representative advised us that he would check what's going on and get back to us. As soon as we receive a reply from him, we're going to let you know.

Hello Toddsmith22,

We've received a reply from the Casino Representative. Here's what he says:

"This client currently is being sent a withdrawal for $995.00 that he selected as cheque via courier."

Please let us know when you receive your payment.

I don't mean to be cruel, but these people are inept. That withdrawal is Vegas Casino Online. Totally different Casino. I have Accounts at a few different casinos owned by the same ownership group. The account I am talking about is High Country Casino and I have been waiting since December 27th for a Bitcoin payout of over $1,700. We're now going on close to three weeks for a Bitcoin payout which is ridiculous. Since it's a Friday and we're up against a weekend, I would really appreciate it if the rep could address this on Friday instead of letting three or four more days pass. Thank you so much for your help, I appreciate it very much. - Todd Smith

Hello Toddsmith22,

Ok, we've sent them another email this morning to check what's going on with your Bitcoin payment at High Country Casino. 

Well, still no payment from High Country Casino on my Bitcoin withdrawal request from Dec. 27th.  22 days have passed (over 3 weeks!) - this is so unacceptable in general, but especially for a Bitcoin payment that can be finished in seconds with the push of a button.  - Todd Smith 

Hello Toddsmith22,

We've asked the Casino Representative to check what's going on with your withdrawal. Keep you updated.

Hello Toddsmith22,

The Casino Representative advised us that they are working on processing your payment. 

Thanks for trying to help.  Unfortunately, my withdrawal still has not been processed. Started asking them (High Country Casino) on Wednesday of last week and today is now Tuesday.  23 days after requesting withdrawal via Bitcoin...still no processing of the money. They have terrible to non-existent service apparently.

Sydney, two hours ago I got an email from High Country Casino stating that my Bitcoin withdrawal was processed, however I have no money in my Bitcoin wallet. The last time that this happened with this particular Casino group, it took approximately 18 hours for the money to show up in my wallet.  I have no idea why - Bitcoin should should show up within a couple hours.  If I don't have it by tomorrow mid-morning I will let you know. Thank you for your help - it is truly appreciated. Without your involvement, this process is impossible to resolve..

Hello Toddsmith22,

You're very welcome. Please keep us updated on this.

Sydney-Bitcoin payout appeared in my wallet this morning. For some reason, when this casino group does Bitcoin payouts on one day, they show up the following morning in your wallet. This is the second time that this has happened so now I know. Again, I cannot thank you enough for your help. You are terrific... have a great day.

Hello Toddsmith22,

You're very welcome. Glad that we could help. 

Hi Sydney, believe it or not, I have three more withdrawals with this casino group that are still pending after 3 - 4 weeks. If you could inquire for me, I would greatly appreciate it. The first one is with Vegas Casino Online the reference number is 5307473 and that withdrawal dates back to January 2nd, 24 days ago. The second two withdrawals are with Las Vegas USA and the reference numbers are 5314448 and 5314449 - those two are from 20 days ago (January 6th).  My username is  TSG6483. Once again, thank you for your help. - Todd Smith

Hello Toddsmith22,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawals. Keep you posted.

Hello Toddsmith22,

The Casino Representative has advised us that they will inform you when they process your withdrawals.

 Sydney, After waiting nearly a month, they are processing one of my three payments. The one from Vegas Casino Online (which of course is the one for the least amount of money) is the one that they're now processing. I still have a withdrawal of $2,000 at Las Vegas USA from three weeks ago (that they've split into two payments of $1,000 each) and those are still sitting unprocessed. I hope that you can explain to this casino group that there is no reason for gamblers to EVER gamble here - there is no incentive to... When they limit you to $1,000 per withdrawal ( which is only explained on the withdrawal page once you've gambled and won your money) and they take about a month to pay out each $1,000 payment, it is like pulling teeth to get any winnings at this casino group. If you can please ask them to pay me my winnings in total of approx $2800, I would greatly appreciate it, as I think waiting 3 to 4 weeks is plenty long enough. My username is TSG6483. Thank you.  (As I mentioned, once I get these final payments I will not be returning to this casino group. This has been a horrible experience.)

Hello Toddsmith22,

We've sent them another email regarding the other 2 withdrawals you requested. Keep you posted.

Hello Toddsmith22,

We have received a reply from the Casino Representative. He says they will inform you when they process your withdrawals.

Sydney, going on day 27 of non-payment from Las Vegas USA. I won $2,000 there, which the casino automatically breaks up into two $1,000 payments even though this isn't explained anywhere in their rules. So not only do they make people wait one month (or more) for payments, but they only limit you to a $1,000 withdrawal even though when you go into make a withdrawal they have higher limits listed. This is very deceptive and like I said I've been waiting nearly a month for my $2,000. I am so disgusted by this casino group that I feel like they should be blacklisted at this point. - Todd Smith (user name: TSG6483) 

Today is February 7th, and Las Vegas USA casino STILL has not paid me on my $1,000 withdrawal.  This money was requested on Jan. 6th, a full 32 days ago and the reference # is 5314449.

Their policies/procedures and payout delays are unreal, and very unprofessional. - Todd Smith user name: TSG6483

Hello Toddsmith22,

We've sent an email to the Casino Representative. Keep you posted.