Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

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Last post made 2 days ago by JovanaV
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  • Dear Imachiz2,

    Thank you for letting us know. We've contacted the casino rep and inquired about this.

  • Today is the 5th business day and it is still not in my checking account. I have emailed them and they haven't responded. 

  • Dear Imachiz2,

    Please be advised that, due to the weekend, there may be delays in processing your withdrawal, as well as in the response from the casino rep. We will send them a reminder and update you as soon as we receive any feedback.

    Thank you for your patience.

  • Yes, I understand that. I am not counting the weekends. It was supposedly sent to my bank on November 7. So there was November 8, November 12, November 13, November 14 and November 15. I am not counting November 11, because it was a holiday. Emer, the withdraw support agent, sent me the email on November 7. He said it would take 3-5 business days. Friday was the 5th business day. Thanks for your help. I appreciate it. 

  • It finally showed up in my checking account. It is resolved now, if you want to close this case. Thanks for all of your help. 

  • Glad to hear that, Imachiz2! You are most welcome! smiley We will now mark this as RESOLVED.

    Can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics.

    Thank you.

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