Hi Jason, I played regularry at Las Vegas USA , But now that they have Wild Wizards and Tiger Treasures plus a few more I dont really enjoy playing there. I asked them twice to remove games that Do Not Work any longer but to no avail. Maybe they will listen to you? I have the download version and mobile because other games cannot be played on the same format.. I would really appreciate your assistance on this problem,its not fair to deposit and find out your favoite games are no longer available.Even though they still advertise them . my sign in name is cookiekat. Thank You .
Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread
- Started by
- Mainstreet
- Casino Rep 20
- last active 1 year ago
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- Replied by
- cookiekat157
- at Apr 08, 21, 03:55:21 PM
- Sr. Newbie 30
- last active 1 day ago
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- Replied by
- PacerOne
- at May 24, 21, 08:06:02 AM
- Jr. Member 55
- last active 3 days ago
Help. I submitted my High Country Casino withdrawal request for 154.00 back on April 28,2021. I never received the money. My username is Proofreaders2000.
5/ 5
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- Replied by
- MelissaN
- at May 24, 21, 09:51:41 AM
- Almighty Member 15546
- last active 2 months ago
PacerOne wrote:
Help. I submitted my High Country Casino withdrawal request for 154.00 back on April 28,2021. I never received the money. My username is Proofreaders2000.
The casino rep will be notified. Keep you posted.
5/ 5
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- Replied by
- MelissaN
- at May 28, 21, 02:18:25 AM
- Almighty Member 15546
- last active 2 months ago
Glad it has been sorted. Thanks for letting us know.
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- Replied by
- mazzica
- at Jun 05, 21, 01:23:02 AM
- Jr. Member 90
- last active 6 days ago
Hello there,
Username in the casino: mazzica
Lucky hippo casino is stalling my withdrawal. I had a payout pending from June 1 and they declined without any given notice. Today I contacted live chat to inquire about this and the reply was to send an email to financial (I did btw), although I suppose the correct behavior shall notify the player instead of waiting for him to log in on the casino to find out.
I would like to ask you to help me to withdraw my winnings.
Thanks in advance
5/ 5
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- Replied by
- mazzica
- at Jun 28, 21, 09:14:26 AM
- Jr. Member 90
- last active 6 days ago
Hi there, just to let you know that so far I received a partial amount of my winnings, almost one month to process the full payment, this is totally unacceptable - in addition to the fact that this group of casinos obliges European players to play the bonus twice as much as the others players, completely discriminatory.
I have personally banned this casino I hope other players do the same
Best
-
- Replied by
- Damon Cannell
- at Jul 07, 21, 07:55:57 AM
- Sr. Newbie 24
- last active 8 hours ago
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- Replied by
- Sydney
- at Jul 07, 21, 07:59:24 AM
- Almighty Member 14944
- last active 2 years ago
Hello Damon Cannell,
Could you please specify what are you referring to? To add you where? This is a direct support thread.
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- Replied by
- Damon Cannell
- at Jul 30, 21, 10:15:44 AM
- Sr. Newbie 24
- last active 8 hours ago
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- Replied by
- Damon Cannell
- at Aug 01, 21, 10:40:35 AM
- Sr. Newbie 24
- last active 8 hours ago
-
- Replied by
- Sydney
- at Aug 02, 21, 03:04:15 AM
- Almighty Member 14944
- last active 2 years ago
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- Replied by
- Damon Cannell
- at Aug 09, 21, 01:39:20 AM
- Sr. Newbie 24
- last active 8 hours ago
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- Replied by
- MUHAMMAD BINTANG APRILIANT
- at Aug 12, 21, 12:55:05 AM
- Newbie 3
- last active 2 years ago
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- Replied by
- Sydney
- at Oct 25, 21, 02:42:10 AM
- Almighty Member 14944
- last active 2 years ago
Hello PR8S T!GE,
Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative?
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- Replied by
- Sydney
- at Oct 25, 21, 03:59:02 AM
- Almighty Member 14944
- last active 2 years ago
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- Replied by
- Sydney
- at Oct 25, 21, 02:37:13 PM
- Almighty Member 14944
- last active 2 years ago
Hello PR8S T!GE,
Here's what the Casino Representative says:
"There's no deposit from this player. This is his 2nd winning without any deposit in the casino. That is the reason his winnings are denied. Please take a look at our Terms& Conditions:
T&C
• Winnings coming from Tournaments are subject to our Regular Terms and Conditions for bonus money and withdrawal process. Upon requesting a withdrawal of the winnings derived from second or further tournaments, the account will be reviewed for deposit activity, else payout will be denied." -
- Replied by
- hotdonna1965
- at Dec 16, 21, 01:55:19 PM
- Sr. Newbie 20
- last active 11 months ago
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- Replied by
- Sydney
- at Dec 16, 21, 02:26:46 PM
- Almighty Member 14944
- last active 2 years ago
hotdonna1965 wrote:
Could somebody give me the password to Las Vegas USA Christmas tournament on mobile 2021
Hello hotdonna1965,
We don't know the password for this tournament since it's not an LCB freeroll tourney. Have you tried to contact Las Vegas USA Live Support?
3/ 5
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- Replied by
- hotdonna1965
- at Dec 16, 21, 04:11:48 PM
- Sr. Newbie 20
- last active 11 months ago
-
- Replied by
- Sydney
- at Dec 17, 21, 02:41:50 AM
- Almighty Member 14944
- last active 2 years ago
-
- Replied by
- PacerOne
- at Feb 24, 22, 12:16:23 PM
- Jr. Member 55
- last active 3 days ago
Help. I (user:Proofreaders2000) have been waiting for a cashout from High Country Casino since January 28,2022 for $155.10. I've chatted with withdrawal staff which said twice my account is under review.
As of now my account has been disabled. Please advise.
Thanks
5/ 5
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- Replied by
- Lozzag1982
- at Apr 26, 22, 07:44:59 AM
- Sr. Newbie 15
- last active 2 years ago
Hey I'm looking for some help with Sun palace casino
On 27th February 2022 I requested an account closure due to a gambling addiction, I had many emails saying my account was closed but I was still able to keep depositing and with having a gambling addiction/illness I couldn’t stop and sent a few requests again to have my account closed and was only closed on 12th April 2021! They confirmed and agreed to refund me the money that I’d been able to deposit since I requested my account closure which was as a total of $4214.14 but they have said I will get $4000 which I’m happy to accept! They said the money would be in my btc account on 15th April 2022 and now it’s closed 26th April 2022 and no money in my btc account, now they are ignoring my emails and keep closing the live chat! i really don't know what else I can do, I just want my money back and resolved as this is really effecting my mental health! I really hope you can help me!
I will attach 2 conversations 1 being where they confirmed when I'd asked for my account to be closed due to gambling problem and then the 2nd is where "Sebastian" from the casino told me I would be getting my $4000 within 24 hours on the 14/4/2022I couldn't fit in all the screen shots but there's 4 important ones
5/ 5
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- Replied by
- Sydney
- at Apr 26, 22, 07:49:49 AM
- Almighty Member 14944
- last active 2 years ago
Hello Lozzag1982,
We're sorry to hear that. We've notified the Casino Representative and asked him to check what's going on with your payment. Keep you updated.
-
- Replied by
- Lozzag1982
- at Apr 26, 22, 07:58:22 AM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Lozzag1982
- at Apr 27, 22, 06:36:01 AM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Sydney
- at Apr 27, 22, 06:37:26 AM
- Almighty Member 14944
- last active 2 years ago
Hello Lozzag1982,
The Casino Representative has advised us that he would look into this and get back to us as soon as he has more info. We'll keep you updated.
-
- Replied by
- Lozzag1982
- at Apr 28, 22, 01:08:07 AM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Lozzag1982
- at Apr 28, 22, 01:36:47 PM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Sydney
- at Apr 28, 22, 01:41:31 PM
- Almighty Member 14944
- last active 2 years ago
Hello Lozzag1982,
The Casino Representative has requested some additional info from the relevant department, so please be patient until he gets back to us with the final decision. We have to give them some time to look into everything and get back to us.
As soon as receive all the details from the Casino Representative, we'll let you know.
-
- Replied by
- Lozzag1982
- at Apr 28, 22, 05:02:50 PM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Lozzag1982
- at May 02, 22, 04:54:18 PM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Sydney
- at May 03, 22, 05:56:51 AM
- Almighty Member 14944
- last active 2 years ago
Hello Lozzag1982,
We've received a reply from the Casino Representative and we're currently looking into all the evidence they've provided us with. As soon as we investigate everything, we'll post a reply here on the forum.
-
- Replied by
- Lozzag1982
- at May 03, 22, 06:15:41 AM
- Sr. Newbie 15
- last active 2 years ago
-
- Replied by
- Sydney
- at May 04, 22, 07:55:44 AM
- Almighty Member 14944
- last active 2 years ago
Hello Lozzag1982,
We've received a reply from the Casino Representative as well as the evidence we've requested.
The Casino Representative says they decided to ban your account for good and they won't do any refunds for your deposits.
After a careful review and consideration of your case, we have reached the conclusion that your complaint is unjustified.
-
- Replied by
- Lozzag1982
- at May 04, 22, 09:05:21 AM
- Sr. Newbie 15
- last active 2 years ago
Quick Reply
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