Las Vegas USA, Vegas Casino Online, Slots Plus, Sun Palace, Lucky Hippo, Old Havana, High Country Casino Support and Complaints Thread

Thanks so much again for helping me. I finally got payout yesterday. 

Thanks 

buggars

Hello buggars,

We're glad to hear that. Thanks for letting us know.

I have a withdrawal pending via Las Vegas USA casino. It's been a week now 02/16 and They keep telling me they'll lt me know. All documents have been approved. Can you please check for me.

Casino Id LVR03243172

Thanks in advance

buggars

Hello buggars,

We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Please keep an eye on this topic for the updates.

Thanks so much. I will do that.

buggars

Hello buggars,

We've received a reply from the Casino Representative. He says your payment will be processed next week. Please let us know when you receive your payment.

Sure thing! I will definitelylet you know

Thanks Again

buggars

Today is friday and another week goes by. The  funds are still  just v sitting in my account. So depressing

buggarsv

Hello buggars,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. Keep you posted.

Hello buggars,

The Casiino Representative says that the money was sent to your account on Friday 29th April, so you should get it soon. Please let us know if/ when you receive it.

I finally received the last payout I feel only with your assistance. I can't for the life of me figure out why this group is so slow with paying. I like playing at the casino because I get fair play and always have continued luck. However, I've requested another payout on July 1, and they adjusted the amount on the 7th due to removing thye bonus amount. Can you plese check the progress please, they keep giving me the run around as usual.

Account id - SLR12205842

Thanks 

buggars

Hello buggars,

We've sent an email to the Casino Representative to check what's going on with your last withdrawal.

Keep you posted.

Thanks Sidney very much for your help.

buggars

Still no reply and the funds are still collecting dust in my account.

buggars

Hello buggars,

Sorry to hear that. We've sent another reminder email to the Casino Representative. Keep you posted.

Hello buggars,

We've received a reply from the Casino Representative. He says your payment will be processed this week.

Okay. Thanks very much Sidney

buggars

Thanks again Sidney for all you do. I received an email today letting me know they completed my payout.

buggars 

Hello, This is for Las Vegas USA - my username is uikuil and I have been waiting on a payout that was originally requested on 7/18/2020 - it was then summarily rejected - the bonus coupon amount removed and then re-requested by support on 7/20/2020 - I realize it is only the 24th but after two separate assurances that my payout was approved and just waiting on the 3rd party payout provider - in the cashier withdrawal screen when I click on the withdrawal information link it states that the withdrawal is still in Requested status - and that it has not been changed since 7/20/2020 2 minutes after support removed the bonus amount and then requested the smaller amount. Is this normal - shouldn't the status change from Requested to Approved? It does in other RTG casinos so I am concerned that I was incorrectly informed and that nothing has been done on this request. Thank you in advance - Jeff

Hello buggars,

You're welcome. Glad to hear you received your payment. Thanks for the update!

Hello Jeff Brown,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. We'll keep you posted.

Hi Sydney - just wanted to let you know that there has been no change (I didn't figure it would over the weekend) on this payout yet.  Both Red Stagg and Ozwin have paid out and they were requesed a couple of days after this one was originally requested - I know they are not related but it just makes me a little curious as to why this casino seems to take so long in comparison to others.  In any case thank you for all your help!

Hello Jeff Brown,

That's correct, this casino belongs to a different group of casino and it always takes them a bit longer to process the payment, however, we don't know what's the reason for that. I've sent them another reminder email regarding your withdrawal.

Keep you posted.

Hello Jeff Brown,

We've received a reply from the Casino Representative regarding your payment. He says your payment will be processed early next week.

Thank you Sydney I appreciate it. I will reserve judgment and rating until the bitcoin is in the wallet  :)

Hi Sydney,

It is now officially no longer early within the week.  I am sorry to be such a pain but this is really getting underneath my skin.  Their website states that Bitcoin withdrawals process within 48 hours and that it's the fastest way to get a payment.  This has been going on since July 18th - and not one thing appears to have changed since the 20th on the website - I am starting to think they are just not going to pay due to some kind of error that of course won't be their fault.

In any case if you could prod the contact again I would be forever grateful... thank you again!

Hi Jeff Brown,

Sure, we'll double-check with the casino rep and let you know. 

Mainstreet Rep,  LasvegasUSA casino approved my cash out on July 20 I was told it would be in the next batch of payouts sent to your 3rd party provider. It has been 3 weeks and still nothing has been done. I have received several emails stating my payout is in the next batch. Your web site states payouts are faster then what has occurred with my account. All my documents were approved and the payout is via bitcoin.  I really enjoy the casino and staff on chat are very good my only issue with your casino is the time frame for processing payouts. It should never take this long for any casino. If your would like me to forward you the emails showing what I stated will be happy to forward them upon request.

username daveflorida

Sorry to hear that. We're going to double-check on it with the casino rep. 

Hi daveflorida,

We just got the info from the casino that your payment will be processed early next week. Please let us know as soon as you get it. 

I will provide an update once received. Thanks for your help. 

Hello - that was supposed to be early last week - and nothing happened at all... so since it's a new week maybe they can actually do what they keep saying they are going to do?  This was originally requested on 7/18 and it's now 8/10 - I am becoming impatient with their inablitly to do as they say. - there is no reason for the rep to tell you last week, and for Financial services to keep telling me they are just waiting for their 3rd party processor to have a batch open - and then nothing at all happens.  Thank you for everything you do for us it's just getting rediculous on the part of the casino

looks like you and I are in the same spot!  Same casino - same dates - same no payouts - joy....

Hi Jeff Brown,

We emailed the casino rep to ask about your withdrawal. Hope we'll get the update soon. 

Last week I was told the same thing. I have heard every excuse from your in the next batch, we have had to many winners, etc I have played in the MainStreet casinos and always been paid.  This is the first time they have played around getting it done. 

Hi Jeff Brown,

The casino rep advised us that your payment should have been processed today. Can you please let us know as soon as you get it? 

Hi Melissa,

I got the e-mail stating it was processed and the casino shows that it processed it - but nothing has hit my bitcoin wallet yet and nothing shows on the blockchain at my address either.  I did a test transaction to that wallet address and recieved it instantly so I'm not sure if the 3rd party processor hasn't released it to me yet or if there is another issue - I can't see the full wallet address at the casino, but I can see most of it and I know which one I gave to them.... so I guess I will just hang tight and if I don't see anything hit my wallet within the next 24-48 hours I will then start to be really concerned.  Thank you for everything and send my thanks to the casino rep as well.

They processed my payment a few hours ago but nothing has hit my wallet yet - does it take longer since they pay through a third party processor?  It's my first experience with this group - their customer service and their financial service people are really nice but this was like having a full time job just getting to this point!  Hope you get your payout soon!

Thanks for the update, Jeff Brown. Please keep us posted. Hope you'll get your money soon. 

My account shows the same as Melissa.  From prior experience with MainStreet casinos after you receive the email it will post to your account the next day 

I received my payout today.  Thanks for your help!!! 

Thanks for letting us know. Glad we could help. 

I submitted my withdrawal request last Saturday (August 22,2020) at Old Havana Casino (user: Proofreaders2000).  There has been no response.  Please help.

Hello PacerOne,

We've sent an email to the Casino Representative to check what's going on with your withdrawal. Keep you posted.

Got my withdrawal 3 days ago thanks :d

Hello PacerOne,

We're glad to hear that. Thanks for letting us know.

So every withdrawal takes 4 weeks to process and this latest one they retroactively decided that blackjack splits and double downs would count as exceeding the $20 max bet so they subtracted $1760 from my withdrawal and told me about it a month after I requested the withdrawal.  They still haven't paid the other $222

High Country Casino
username:  jonray

I think it's customary that only the original wager counts towards the max, not splits and double downs.  Because it's impossible to predict how many times you'll need to split and double down.

Hello jonray7,

We've sent an email to the Casino Representative to check what happened here. Keep you posted.

Hello jonray7,

Here's the reply from the Casino Representative:

"This client had bets over $20.00 which were invalid so the earnings associated with them were deducted as well as the sticky bonus. We paid him this morning".

Please let us know if you received your outstanding payment.