JacksPayCasino Support and Complaints Thread

@Eskimocubee Do you have any updates please, did you maybe receive your withdrawn balance?

@fletchdawg Did you check on the blockchain that your casino deposit was sent out? 

Thank you. 

@marijaS

i have not received the withdrawals, 2x 2500 pending. i have reached out to support via email but have not heard back in a week. 

Thanks for the update, we just sent an email and asked for additional information regarding your case. 

Thank you.

@Eskimocubee we just sent a reminder email since we haven't heard back from the representatives so far. 

Jacks pay, is everything other casinos are not, the response by Taylor and the team are second to none, it truly is a remarkable site and i more than recommend everyone to check them out.

Hello any news ?

We are still waiting for updates Eskimocubee, we sent one more reminder email. We will let you know as soon as we have some news. 

Since we never received an update from the casino representative we will consider this case unresolved. If we do hear back we will update the thread and assist further.

@Eskimocubee, please keep us posted if you have some news. 

Hello can I get some help with my withdrawals. They have money in their wallet but haven't heard anything 

Very sorry for your situation Eskimocubee, we never heard back on the emails we sent regarding your case.

We will try one more time.

In case we do receive a response, the thread will be updated. 

Hi there i have been trying to make headway of money that has gone missing, of which is deposited money with Jackspay casino. i have been in touch with my wallet provider and they have told me that the payments had been received by the provider but when i spoke to Taylor he mentioned that they never received.

The money is totalling between £26 and £28, the losing part thats part of gambling but this i been waiting a week to here back from someone but nothing, not a peep. Not only this they have closed my account and i have not heard anything. Can someone help me here please?.

Hello seanlandy2021,

May you send us your Casino username via private message , and we will contact Casino representative about your concern?

Hi seanlandy2021,

Thanks for sharing your username. We have pinged Casino representative, and when we get some answer we will reach to you. Keep an eye on this thread.

hmmm, written previously, slight issues at the moment with problems i am having there. So hopefully i can officialize this again!! 

So no news from anyone, huh?

I've tried numerous e-mails to their support / private affiliate e-mail, but seems to be getting ignored.

I was able to talk to support via e-mail on the 14th, and they said they confirmed that they would be sending something the 15th, but ever since then, no news. Live chat is non-existent currently. Money seems to keep going into their wallet so they do have funds to pay something, but no news.

2x 2500$ withdrawals are pending currently still going back to April. Hope to hear anything. 

I am getting the same response here, which is nothing. Constantly trying to get in touch with support....Cannot get a hold of taylor at all now and it's been ages, where is he?.:(

Hi seanlandy2021,

We will send a reminder email to the Casino representative again, maybe it could help to reach to them. Please keep you posted.

Hi Eskimocubee,

We will send a reminder email again to the Casino representative, and once we get some update we will let you know. Please keep an eye on this thread.

Thanks Berks, contacted them as Management/Dustin as not sure where Taylor is, perhaps maybe on holiday maybe?.

Hope to hear back from them :).

still nothing heard from jackspay either for me either:(

Not sure if Jackspay no longer allows US players - I get this weird message that the cashier doesn't support my currency- looks like they continue to have money issues- better off not playing there anymore ! 

Not sure if Jackspay no longer allows US players - I get this weird message that the cashier doesn't support my currency- looks like they continue to have money issues- better off not playing there anymore ! 

Hi seanlandy2021,

We have already contacted Casino Representative, and we've got the information that Taylor  is no longer in charge of JacksPay casino. We will try to resolve all of your complaints.

Hi gamblinggal2020,

Can you please provide us with your account username via private message, and we will contact Casino about your issue.

Cashier,  deposits and withdrawals do not work at this moment in Jackspay Casino,
and no one answers in the chat unfortunately , i hope this gets fixed soon

Hi Berk,

Please if you can, as i would still like to play there, request my missing payments be given back to me in my jackspay balance and to be re-open my account if possible so that all us Jacksters can get this depositing and withdrawal issues sorted.

Also Dustin he should be there,if we can perhaps get him to help as he is a good guy, if Taylor is no longer there?.

Hi Ballard,

Can you please send us your account username via private message so that we can get in touch with the Casino.

Hello seanlandy2021,

We have tried everything to get in touch with the Casino, as we heard that Taylor is no longer in charge anymore. Still waiting for the information about new Casino Representative for JacksPay Casino. 

We will try to get the updates from the Casino regarding your issues. Keep an eye on this thread.

Maybe they're pulling the rug. On the 14th I received an email from Dustin saying that they finally got on top of everything and would be sending me payment. Ever since that email he has not responded and does not seem like he has any mind on doing so. Thing I'm confused about though is that they have close to 7,000$ in their BTC wallet that I usually get paid from, so not sure why they can't even send part of my withdrawal and other peoples. 
 

I'm sure me and the other players would like a concrete update from Jackspay if they are even operating anymore and if we should just cut out losses and stop wasting our time on something they don't even plan on addressing. 

The last two emails received from Dustin. 

Thank you, already sent my details by private message

Hi Berk,

i received contact from Dustin and i have made it clear i am not asking for bonuses in excess, i discussed in email i will just let them appear in my promotions page, this has been the case before and moaned when lost but this isn't going to be the case now as mentioned earlier in the sentence above this one. 

I understand this would be a final chance, i have contacted Dustin back to his replies about his mentions of why he not opening the account but i assure him on here also when he reads this i am just going to let promotions go into my promotions list that way no one can say anything as i wont be going on to chat to discuss about this as i know it annoys him. 

Hopefully if you can revert this i hope we can resolve this and the missing money.

Hello Ballard,

We have sent an email to the Casino, hoping that we will get some update or even reply. Keep you posted.

Hi seanlandy2021,

Unfortunately, we haven't received any response thus far from the JacksPay Casino about the Casino Representative. We would like to resolve this case but we need the updates form them. We will send a reminder email again. Please keep an eye on this thread.

Hello gamblinggal2020,

We are still waiting for your username. PM me to be able to help you.

I was a player at JacksPay for a time. This casino refused to pay me $700 that I won and shut down my account. I understand that this is not unusual for this site.?I was complaining about the time it took for payment. They claimed that it was due to their lack of crypto which is nonsense which is why I was so upset. The chat people were rude and unprofessional. On may 13, 2021 I posted the following post on Facebook:

Awful site! After keeping me waiting for my payout with the excuse that their processor was waiting for bitcoin, they canceled my account. They claimed account abuse! I made one deposit on that account and never submitted any withdrawals regardless of any promos I played. This was the first and only withdrawal. I contacted their chat a number of times waiting for this payout. Agent Taylor was rude and confrontational every single time. Was uncooperative and ended the chat abruptly more then once. Jack’s Pay Casino is unreliable and will not payout. The staff can not deal with criticism nor do they stand by their terms or conditions unless it fits their narrative. I requested that my one deposit be returned to me and was threatened regarding chargebacks. I am deeply disappointed with this site.
 

They owe me $700! Not sure the exact date but it was around May of 2021. 

Hi snb6448,

Can you please send me your Casino Username via private message, so that we can reach out to Casino Representative.

Berks I thought you said they do not have a casino rep at the moment ?

Wondering if JacksPay casino is still operating. I am owed $5,000 and have been unable to reach anyone on their end. 

It's been 5+ months and I'm still waiting for the withdrawals. Any help would be appreciated. 

Hey Eskimocubee,

Yes that's right, but we are trying to get in touch with anyone who is in charge there, but without any success unfortunately. We will keep trying in order to help our members.

Hello Ballard, Eskimocubee, seanlandy2021, snb6448,

Unfortunately we will consider your complaints as unresolved due to Casino irresponsibility.It's obvious that Casino do not want to cooperate when it comes to complaints . When we get some further information from the Casino we will open your cases again.

no no, Berks keep trying!!!

Hey seanlandy2021,

Don't worry, we won't give up, but we need some feedback to be able to help you. When we get some kind of reply from them  we will open your cases again.

Apparently Taylor has quit Jackspay. Not sure if that’s a lie. Dustin seems to be the only manager, but he’s been ghosting everyone. I think Jackspay is going under and scamming everyone. Ghost casino

Hi Eskimocubee,

Unfortunately JacksPay Casino is so unresponsive, we didn't get any feedback from them, and obviously they don't want to cooperate, so we are not able to help because we can't reach out to them.

:( so its just never happening great:(

Hi seanlandy2021,

We are really sorry, but our hands are tied. We did our best to help you. 

Hello everyone,

We've been informed that unfortunately JacksPay Casino has stopped operating.Thats the reason why we didn't get any response from them. We are very sorry that your problems remained frozen and without any answer. 

I was a player at JacksPay for a time. This casino refused to pay me $700 that I won and shut down my account. I understand that this is not unusual for this site.?I was complaining about the time it took for payment. They claimed that it was due to their lack of crypto which is nonsense which is why I was so upset. The chat people were rude and unprofessional. On may 13, 2021 I posted the following post on Facebook:

Awful site! After keeping me waiting for my payout with the excuse that their processor was waiting for bitcoin, they canceled my account. They claimed account abuse! I made one deposit on that account and never submitted any withdrawals regardless of any promos I played. This was the first and only withdrawal. I contacted their chat a number of times waiting for this payout. Agent Taylor was rude and confrontational every single time. Was uncooperative and ended the chat abruptly more then once. Jack’s Pay Casino is unreliable and will not payout. The staff can not deal with criticism nor do they stand by their terms or conditions unless it fits their narrative. I requested that my one deposit be returned to me and was threatened regarding chargebacks. I am deeply disappointed with this site.
 

They owe me $700!