Hey there,
My name is Dustin and I am one of the senior managers responsible for the security here at Jackspay. I am responsible for checking every single withdrawal before our processing team can proceed with withdrawals.
We have a 5 step process to ensure that there isn't bonus abusing happening as well as a security tab that allows us to see duplicate accounts and bonus abusers having more than 1 account per household.
It took me a week to review the entire account because you have been a player at Jackspay for 6 months and there was 100s of sections to review. So sorry for the delay.
I read every single transcript between you and our live chat agents.
Yes, you are a depositing player.
You did'nt have a duplicate account
Our IP tracker didn't show multiple accounts.
Your documents were good. Picture and proof of address which is legally required before we as a online casino can pay your withdrawals.
We have paid you over 7000.00 in withdrawals and you received everyone with no issues ( proof of blockchain )
Some withdrawals were paid the same day and a couple were a bit longer which can happen for many factors.
We share information with many casinos and we had no blacklisting for you. So that was all good. You are not blacklisted.
You were always friendly with our agents. You and Taylor L had a pretty good bond, he always told us about you and shared a couple times where you emailed us and said you love being here.
We have seen a couple reviews online where you were positive.
One of the steps we do is we check quality control.
We check transaction history
We run a check on your device to see if your using any computer programs to illegally bonus.
We check every single promotion.
Upon checking your account, there was 7 withdrawal occasions where you barely met terms. Two of those you asked our agents, " hey i want to withdrawal, whats the best solution"?
Both times the agent responded,which we have the transcripts,"that you barely meeting wagering and withdrawaling is against our terms and conditions which you can view at
https://www.jackspay.com/tips-and-info/about-our-bonuses/
It states.
" Jack loves giving out bonuses to keep the action going.
Jack will take it from here
Terms and Condition for a bonus
Bonuses for the most part come with wagering requirements, meaning after you claim a bonus you will have to wager a predefined amount of bets.
Claiming bonuses with the sole intention of withdrawing will not be tolerated and will void winnings.
This includes;
Redeeming bonus and 'just' covering the wagering requirements to withdraw.
Building up visible jackpots with bonus money & returning later without bonus to exploit the built up bonus money free spins
Jack knows all tricks and he's not going to let it happen.
Remember; bonuses are for entertainment - abuse is not going to be tolerated
If you're looking to bonus hunt, Jack suggests to go elsewhere "
You agreed to these terms. Jackspay has the right to void your winnings and suspend your account at any time.
We didn't suspend your account because you have two pending withdrawals or because we are trying to cover up anything.
You signed up and registered which automatically agrees to our terms.
The last few weeks you showed that your intentions are to withdrawal as you meet wagering requirements, hence a conversation you had with our agent where you kept coming into chat.
You kept saying " how close am i , how close am i , how close am i "
Then, you finally met terms right on the dot. Your intention was to withdrawal.
If it wasn't, you would have kept betting and you wouldn't have asked to withdrawal based on you saying " i believe i just met my terms to withdrawal "
There was also a couple times where you would reverse a withdrawal and use a $100 chip, which also shows your using chip bonuses to run up your balance. You once hit a balance of 19k then slow played down until you barely met. Then asked about withdrawal limits = again showing intentions of withdrawaling after barely meeting requirements.
From my professional perspective, your intentions were to get freebies/ bonuses to run your balance, barely meet wagering and then withdrawal.
You even had a conversation with Taylor L where he said " sorry we cannot give you bonuses as we bonus based on wagering "and you said well if your not going to bonus me the way i want, i will just leave.
Which you did.
Months passed and Taylor L reached out to you to ask how you were doing and shared that we had some improvements because he cares about players and the people here. You guys had a bond.
You came back again. You were given bonuses, you won, you were paid, then all of a sudden.
Barely meet wagering requirements again.
So, as a casino, we had to determine whether having you as an active player was the right thing to do based on you having intentions to use our bonuses to barely meet wagering requirements and to withdrawal which is against our terms and conditions.
Should we just allow this sort of behaviour? or do we as a casino look into this as a case where bonus abuse is apparent.
You agreed to our terms, you broke them several times and ran up your balance.
We cannot tolerate that sort of behaviour.
We as a casino have decided to suspend your account and void your winnings which we do based on reviewing your account from a professional perspective.
We are sorry that you had to wait for us to conclude a review.
I have been doing this for 20 + years.
You didn't get suspended for 0 reason.
Your actions caused our actions of suspension.
We are sorry for the inconvenience.
Our intentions are not to block people.
But as a business we must follow all rules and regulations. We expect the same from our players.
Best Regards
Jacks people
Share on
Twitter
Facebook
Delicious
Reddit
Copy Page URL