1XBET Casino Support and Complaints Thread

Hello baobaggie,

We have received detailed information about multiple accounts created at 1XBET Casino, however, the casino is not willing to share any screenshots from their system. They state they have their own privacy policy that they can't violate.

There's nothing further we can do to assist you here. If you're not satisfied with this decision, you can try to file a complaint with their licensor. 

Hello Sydney,

Earlier , I described in details how I filed a complaint and that the licensing authority in the end did not provide me with any response. Do you know how to file a complaint in such a way as to get their response on this situation?

Can you share the information about multiple accounts that 1xbet provided to you?

Hi baobaggie,

You need to wait for the licensor's reply since it takes time for them to review the case and get back to you. 

As Sydney explained in her post above, the casino couldn't share any screenshots with us due to privacy policy. 

Please let us know once you get a reply from the licensor. 

Hello MelissaN,

As I wrote in my first post, I'm not sure at all whether I should wait for a response from the licensor. They responded only to the first message asking not to create new communication threads. I asked them whether to wait for an answer and what time frame. I have not received any messages from them in response to this and other emails. How can I sit and not take any action if I don't know if I will be given a response by the licensor. Why do you think they will respond? Maybe I should create a separate communication thread and ask them if I should wait for an answer to my question? After all, they respond to the first message.

Hello baobaggie,

Please note that it might take some time to get a reply from the licensor. You'll have to be patient and persistent since there's nothing we can do to help you with that.

Hello Sydney,

I am not sure that the licensor is even examining the complaint and is going to respond to it. If I had been told at least that they are making an investigation, and I have to wait, then everything would have been clearer. I think it's not difficult to do. Today I wrote them a separate letter asking about the progress of the investigation and the timing of their decision.

Hello Sydney,

I want to make a phone call to Curacao eGaming. But I couldn't find their phone number. Can you write it please?

Hello baobaggie,

We don't have their phone number. You can go to their site HERE, click on Contact and file a complaint there.

40,000 CNY  is under review in  1xbet  ，yesterday I deposit  30000+ CNY ,and play AG baccract ,the tunover over 3+,the last hand ,I bet all in  20500  of bank ,and win  to 40050 ,but the withdrawal is very  not smooth, theier security department need to send them ID card ,bank card ,and  ask me take a selfie  with hand my ID card ,with the background of computer which mush show the comunication with their security deparment.  

I do it as their need ,now I just waiting for their repaly ,once I receive the news ,I will come back ,and give them an objective assessment

袁义桂111 the verification docs and pics that are requested from you are pretty standard for the verification.

Please let us know if you have a complaint and need our assistance. 

thanks for your reply, 2days past ,I still not receive the reply from 1xbet  yet ,maybe  the past 2days  is weekend ,I hope there security department guys to deal with my account ,I still waiting 3days ,if it not process ,I will come back and share my  experience  and my complaints.

Hello 袁义桂111,

Please let us know how your situation unfolds, and if you would need us to get in touch with the casino.

great thanks ,I have received my withdrawa  40000 CNY  from 1xbet  

1xbet is a reliable and trusted site !

it is a little pit that ,I can't play baccrat and and other live games 

Hello 袁义桂111,

Thank you for updating us 

The 1xBet site is not honest. Do not create an account on it!

Good morning friends!

I write to inform you players that you cannot trust and deposit money on this site called 1xBet. I made a bet, I won and they just called it a loser

I already bet on this market of fouls in the NBA, in the quarters of the games, I know how it works, I watch the games counting each foul, I also check the play to play on the official NBA website (play by play) as well as the statistics

However, in a bet I made tonight, 1xBet considered a bet that was won to be lost, and they don't know how to check it correctly to make the correction and change its status to won!

The correct data is on the NBA website and on any NBA stats website and on the 1xBet website in the game summary (1xBet publicly shows this for each game on the website)

My 1xBet account ID is: 456666651
And the bet ID number is: 34030727959

I bet on OVER 10.5 FAULTS IN THE SECOND QUARTER, from the Nets x Knicks game now Saturday night

The second quarter ended with 11 fouls in total: 3 individual fouls by the Nets, 6 individual fouls by the Knicks and 2 collective technical fouls by the Knicks

However, 1xBet mistakenly, in this match, is counting only the 9 individual fouls, and in any basketball game that the 1xBet site itself makes available, anyone can check the summary of the games after following the live, you will see that the total of fouls shown in the game is equivalent to the sum of individual fouls + collective technical fouls. You can see for yourselves, in any basketball game, during the live, the sum of the fouls and, after the game ends, check there how the total fouls in the MATCH will be the sum of the individual and collective techniques

Here's the play-by-play play-by-play of the game in the second quarter:

https://www.nba.com/game/nyk-vs-bkn-0022200742/play-by-play?period=Q2

The moments of the 11 absences I detail below and anyone in the world can check:

START OF THE SECOND QUARTER:
11:18 -- KNICKS FOUL -- I. Hartenstein Shooting Personal FOUL (1 PF) (Claxton 2 FT)

10:31 -- KNICKS FOUL -- M. McBride Personal FOUL (1 PF)

09:11 - KNICKS FOUL -- O. Toppin Shooting Personal FOUL (1 PF) (Irving 2 FT)

08:50 -- KNICKS FOUL -- I. Quickley Offensive FOUL (1 PF)

08:40 -- KNICKS FOUL - I. Hartenstein Personal FOUL (2 PF)

08:05 -- NETS FAULT -- K. Irving Shooting Personal FOUL (1 PF) (Toppin 2 FT)

04:44 - NETS FAULT -- D. Sharpe Offensive FOUL (1 PF)

03:10 -- KNICKS FOUL -- I. Quickley Personal FOUL (2 PF) (ONeale 2 FT)

00:55:4 -- NETS MISSING -- K. Irving Shooting Personal FOUL (2 PF) (Barrett 2 FT)

00:55:4 -- KNICKS FOUL -- TEAM Foul Technical

00:55:4 -- KNICKS FOULS AGAIN (DOUBLE FAULTS WITH PREVIOUS) -- J. Randle Technical FOUL (1 Tech)

After these 2 fouls from the double fault above, the Nets took the 2 free throws with Kyrie Irving, missed one and hit the other

And then the Nets charged their 2 free throws from the lack that had been made by Irving at Quickley

All this is in:

https://www.nba.com/game/nyk-vs-bkn-0022200742/play-by-play?period=Q2

Even when the game ended, 1xBet normally counted the 11 fouls, like 3 from the Nets and 8 from the Knicks. However, several minutes after the end of the second quarter, the site changed to 3 for the Nets and only 6 for the Kniks

I've been betting on this market for a long time, I've won and lost bets on this market, either on 1xBet or on another site, and I know how it works, I know how to count, I know where to check the total. Even in the 1xBet summary there are 11 absences there!

The site needs to be honest and correct the bet, for the status of WINS, because I got it right! Any basketball game, if the site checks this market during the live and the total foul count, and then compares this total value with the sum value of the individual + collective techniques, it will see that it is the same value

So, 1xBet must see the official NBA website, which is the same as the match summary on 1xBet, and correct my bet. And preferably quickly, because I can't and don't want to wait. I won and I want to use my won money for new bets!

Be honest! So far, I do not recommend this site to anyone because they are being dishonest with me. If they make mistakes with me, they will make mistakes with you! Correct and prove to be honest!

Hello santos87

Thanks for clarified this to us. Knowing completely this issue we will reach out to Casino Rep to inquire about this case and once we get a response we will let you know immediately. Please keep an eye on this thread.

1XBET ACCOUNT ID: 456666651
BET REFERENCE NUMBER: 34030727959

Hello, good night

I placed a bet on an NBA basketball game

I bet that the second quarter would have around 10.5 fouls

There were 11 fouls and I won, but the 1xbet failed and it was lost

Attached is the image in the file "11 fouls 2 quarter Nets Knicks.jpg"

It is the print screen of this:
https://br.1xbet.com/statisticpopup/game/3/637e773e94fca712b4b82464/main

This image above is the game summary of the result here at 1xbet, which
is the same as the official website of the NBA

On the 1xBet result summary and on the official website of the NBA (there is the
play to play, play by play, that occur in games and detail all
the activity of the games), show the 11 fouls that happened in the second
room of this game:

3 Nets individual fouls
2 Knicks collective technical fouls
6 Knicks individual fouls

Total 11 fouls. I bet over 10.5 fouls and I won, but the site
gave up as lost

Please ask the traders sector to correct the bet and change the
status from lost to won, because I hit her

1XBET ACCOUNT ID: 456666651
BET REFERENCE NUMBER: 34030727959

Hello santos87,

Please be advised that 1XBET Casino is placed on the Warning List for unethical business practice. We will try to reach out tome them and inquire about your issue, but we can not be sure if we will get any update on this matter. Keep an eye on this thread.

Thank you.

Hello santos87,

We still haven't got any response from Casino Rep. We will send them a reminder email in hopes that we can speed up this process. Keep you posted.

Hello, Santos!

We've checked that the bet slip #34030727959 was settled correctly via the protocol of "National Basketball Association. Official scorer's report 2nd Quarter Only", where the score was 3-6:
https://prnt.sc/8zLVUZwTpjPF 
https://prnt.sc/catMFDf0XNxf 

We want to emphasize that according to the Term 9.14.8 only personal fouls committed by players on the court are taken into account. Thus, the TEAM Foul Technical (00:55:4) and J. Randle Technical FOUL (00:55:4) don't count here

Therefore, your bet was settled correctly, due to the official source and the T&C of the Company

Best regards,
The 1xBet Team

You lie, use dishonesty, just to take money from honest customers!



I've already won and lost very bets in this market and it always counted all the fouls normally, because in the market it doesn't just say personal bets are valid here in this market, but it says only TOTAL FOULS, and a technical foul too, as the name says, is a fault, just like a personal fault!



A bet that quotes: TOTAL FOULS, means total infractions and all fouls, technical and personal, are infractions. The correct thing should be for 1xBet to offer the market as: "TOTAL FOULS (ONLY PERSONAL FOULS ARE VALID)" and this is not what is shown there for the customer, which configures bad faith on the part of the site, since not even in the terms and conditions there is this information in the basketball section!



In the terms and conditions there is nothing referring to what you are inventing now:


 

https://br.1xbet.com/information/rules/9

Soon, the customer who is playing live on the site, sees a bet called TOTAL FOULS and a count on the site that influences lines and odds being counted all without exception (personal and technical faults) and believes that it is correct



The customer has no way of knowing that there is a 1xBet human controlling the count of faults on the site and making mistakes, counting technical faults in the general count and offering over/under lines and odds based on this wrong count



To make matters worse, after I published the case on several review and complaints disputes sites, you were dishonest and changed the terms and conditions only yesterday after my public complaints, adding this information in the terms



However, they were not smart and did not know how to disguise it: they only updated the 1xBet website in English. Everyone else, from all other languages, still has no information about this. Therefore, when the customer reads TOTAL FOULS and sees the site offering lines and odds based on the total count (personal + technical faults), including showing this total count in live games for the customer to base it on and bet accordingly, bet believing and trusting the honesty of the 1xBet site and should not be harmed by this human error that is, during the live, counting all of them as being valid faults for this betting market



Information of update yesterday added in rules of 1xbet english page: "First Foul, Total Fouls. When settling bets, only personal fouls committed by players on the court are taken into account. Technical fouls committed by a coach, team officials or reserve players are not counted"



I repeat: this information above does not exist anywhere on the 1xBet website, in any language. They just added this yesterday on the 1xBet website in English, something that no Brazilian who accesses the site can access, because when a Brazilian enters the 1xBet.com website, the website in Portuguese is automatically opened



Do you know why I know the system counted all 11 fouls including the 2 techniques? Because when these technical fouls happened, the game stopped: the odds and the lines, then, stopped. When the first technical foul occurred, the over/under line available for betting was increased by 1. Soon after, with the game still stopped, the second technical foul occurred, and the line for betting on over/under also increased by 1



In other words: while the game is happening, the operators that control the live betting system, count all the faults, whether personal or technical of the team/coach/player, performing the sum and updating the lines/probabilities accordingly, without differentiate them



An absurd example but that better explains what I mean: if a game had 20 personal fouls and 20 technical fouls, the line to bet on over/under would obviously be 42.5 in the final 3 minutes. In other words: the system offers bets on lines and odds according to all faults regardless of whether they are technical or personal.



And that's what always happened, at 1xBet, in basketball games, because I've already won and lost several bets in this market and it always accounted for all the fouls normally, because in the market it doesn't just say personal bets are valid here in this market, but it just says TOTAL FOULS, and a technical foul too, as the name says, is a foul, just like a personal foul!



Only after finishing the game or the fourth did the system remove the technical fouls, wrongly, in this specific game, something it never did in other games and other similar bets from this same market that I made. In other words: during the entire game or during all quarters of the game, are users betting on the wrong lines/odds? Based on a miscount? Therefore, in games where technical fouls are occurring, we players should always bet on UNDER, because after all the counts will always be reduced and the tendency is that the under is the winner? This is a major system flaw, so if the site is only interested in counting personal fouls, how come they changed the terms and conditions yesterday just because they realized their mistake, the system error, instead of admitting they made a mistake and modifying my paid bet wins, then correct the flawed system or alert the human operator that he made a mistake?



However, in the same absurd example above, if technical fouls did not count, even with 20 personal fouls and 20 technical fouls, the over/under line in the final 3 minutes would be 22.5 in the final 3 minutes. And, at least until yesterday, it wasn't like that. I don't know if they corrected this in the system today, to account for just one type of failure in these counts that influence the lines and odds. But if they have corrected it, they should still be honest and change the status of my bet to win, because on my part there was honesty and on your part there was human error in the system counting all the faults without distinction between them



Imagine ANOTHER equally absurd EXAMPLE: a soccer game is 2x2 with only 5 minutes to go and the main over/under goals bet is over/under 4.5 goals. Obviously, we bettors bet on that 4.5 line, up or down, up or down, correct? 1xBet, above the over/under 4.5 market, is showing that there have already been 4 goals, the count is at 4 goals, correct? Okay, you as a customer believe this



Imagine you believe there will be one more goal in the game and you bet on over 4.5. A goal happens and ends 3x2. It is shown on 1xBet the new current score, 5 goals in the game. You're happy believing you've won the over 4.5 bet, correct?



However, after the end of the game, the 1xBet site suddenly changes the count: where it said there were 5 goals, it is immediately changed to 2 goals and your bet is lost



You didn't understand, after all you know there were 5 goals, you watched the 5 goals, when you bet the site indicated that 4 goals had already happened and the main line was over/under 4.5



So you make public complaints. And the website, in order not to confess that it was wrong, decides to change the terms and conditions, adding that in that market ONLY HEAD GOALS COUNT. And, while it was 2x2, in this absurd example, there was only 1 headed goal between the 4, and even with the 5th goal being scored, your bet would be lost, as it was impossible for a 1 goal count that the 1xBet site is offering near the end of the match an over/under 4.5 line when the example game would have only 5 minutes to end, obviously the standard line would be over/under 1.5 to occur or not another headed goal when only 1 had happened before



In other words, does the flaw in the system mean that all players must always play UNDER, which is much more likely for UNDER to win and OVER to lose? After all, you actually bet on a wrong line offered by the site, a wrong line and wrong odd that was based on a wrong count by the 1xBet person who operated this live game



It is worth mentioning here that nowhere on the page where the customer bets did it say that it was a bet on headed goals. There it just showed, in this example, that it was an OVER/UNDER bet of 4.5 goals in the game and the game was 2x2 with 5 minutes left to go, and the 1xBet website, in this example, showed the information: 4 goals have already occurred! The current tally is 4 goals! Of course, you'd be sure to know what that bet was: for another goal to occur or not until the end



The same thing happened with my bet: it didn't say that it was a bet only on personal fouls, not counting technical fouls, and the counter that influenced the lines and odds was showing the total of everything and taking into account the technical fouls that also happened in addition to the personal faults



A bet that quotes: TOTAL FOULS, means total infractions and all fouls, technical and personal, are infractions. The correct thing should be for 1xBet to offer the market as: TOTAL FOULS (ONLY PERSONAL FOULS ARE VALID) and this is not what is shown there for the customer, which configures bad faith on the part of the site, since not even in the terms and conditions there is this information in the basketball section!



In addition, technical fouls elicit free throws, count as personal fouls just like personal fouls, are infractions like any other foul in the game. The bet is on infractions during the quarter of the game. Players can also be ejected from the game after technical fouls. In short, everything leads the user to count everything, especially after seeing that the site itself is counting all of them (they only removed them after finalizing, causing the user to have bet on a wrong line/odd, above the correct count if it really was a market of personal faults only)



In the absurd football example of headed goals, if a game is 2-2 and only 1 of the 4 goals were headed, it is obvious that the default line for an over/under bet on headed goals would be over/under 1.5, correct ? And never 4.5. If it showed 4.5, it was because it was a bet on total goals in the game, which was 2x2, regardless of whether it was headed or not. So if the site was correct and it was a heads only bet then the 4.5 line should actually be 1.5 if the system is working correctly



My basketball bet, then, would have been 8.5 and not 10.5, actually, if the system had been working correctly excluding technical fouls throughout the second quarter. But that's not what happened: the system only corrected the lines/odds/counts after the end of the second quarter, the human operator corrected it only after the game period ended



It was a human error on the part of 1xBet and the bet should have been settled as the 10.5 line was actually 8.5. There were 11 total faults (personal + technical) with the wrong 10.5 line that was the one I played, as well as 9 faults (personal) if the 8.5 line was being offered correctly. My wrong line 10.5 was actually the correct line 8.5 if the operator hadn't made the mistake of counting the techniques in the summation



Fix my bet, win, be honest and I will change the status of the complaint to positive and then delete this and all other public complaints I have made on the world's largest review sites for millions of people in English, Spanish, French is Portuguese. the main languages. Be honest, you made a mistake in counting live fouls and this influenced the lines and odds available for players to bet on! They all told, technical and personal! Besides not specifying that that over/under market was just for personal bets!



Fix my bet and be honest!

Don't be dishonest

You've been ignoring me for 10 days and pretending like you're working

All my bets on this same market and similar, counted all faults without exception

You changed the terms of the site, after my public complaints and believe that the customer will silently accept

You are thieves!

1xBet stole my money and would not allow me to raise the matter with a supervisor

Slow, almost non-existent, inefficient, useless, dishonest and dumb support! That's what defines you

Dear Santos,

Please provide us with the bet slip numbers of your previous bets where the technical fouls were included so that we could review the situation regarding this market in full 

Best regards, 
The 1xBet Team

you are pathetic

1xBet has all the historical data, on file, all bets from me and all customers, to check. It is not by changing the terms recently, in a dishonest way, that they will be right and correct.

This is a scam site thing that barks to take money from honest customers

I already understood how your support works: you work in circles, with prompt messages and standard messages, copying and pasting answers like robots, once a day (in the morning) only and, with this, you believe you are tiring the customer, defeating the customer for the waiting time, causing him to give up his question

If one day you decide to be honest, contact me by email and I will be willing to delete any and all public complaints I have made

Until this happens, all of them and many more will be published in all major languages ​​on review sites, in English, French, Portuguese and Spanish, as people around the world need to know that 1xBet is dishonest

Dear Santos,

In your situation the case is that your bet would've won only if technical fouls counted in for the bets on total amount, which they never were, according to the Terms & Conditions. If that is not the case and you have the bet slips that were settled with the technical fouls counted in, then we have to check them to confirm or refute this statement. You can provide those bet slips at any moment so that we could move this case forward and answer your questions regarding this situations, so please consider doing so 

Best regards,
The 1xBet Team

You really are a thief and dishonest

The site shows and counts yes, all fouls (technical + personal) during all live basketball games

Anyone here can follow a game on the live basketball page that involves technical fouls

This confuses customers who believe the count is correct and the lines with odds as well. Only after finishing a quarter or a complete game, does 1xBet manually remove technical fouls from the general count

This is dishonesty. If the person bets UNDER, the site counts the technical fouls in the sum. If the person bets on OVER, the site does not count

Just dishonesty!

If only this week the site changed the terms and conditions to say that this market only counts personal fouls, then when placing a bet, on the live page, it should clearly say: OVER/UNDER DE POINTS (ONLY PERSONAL FAULTS. TECHNICAL FAULTS DO NOT COUNT!). And this is not said there, you just put it in the terms and conditions this week, after my public complaints and only on the English 1xBet page. On all 1xBet pages in other languages ​​this information is not mentioned in the terms. And, for example, when I access 1xBet.com, it automatically opens the 1xBet page in Portuguese and, with this, it is impossible for any customer to see the terms, any customer from a non-English speaking country

Fix my bet, I won!

Dear Santos,

We've checked with the Security Department that your bet history doesn't have any basketball bets, where technical fouls counted in the total, as there's no such bet slips that were settled that way ever on this market. We can also assure you that the market is being settled the same way whether it's total under or over

If you wish to dispute that, please provide us the bet slips numbers, where the technical fouls counted in the total fouls amount, as you were saying earlier

Best regards,
The 1xBet Team

You are all liars, everyday, always

All my bets on this market, and my friends' bets, count all fouls, without exception.

If today, again, I or anyone else bets on this market, it will again see counting all the absences

However, as 1xBet is dishonest, whoever bets on UNDER you will account for all. Whoever bets on OVER and wins, you will remove the technical fouls, as the terms changed last week. DISHONESTY DEFINES YOU!

Dear Santos, 

We and the Security Department have checked your betting history to find out that only two of your bet slips were made on this particular market, that being #34030265281 and #34030727959. We can confirm that they're both settled without the technical fouls being counted in the total of fouls, as technical fouls never did count in this market, whether it's total under or over, ever.

Best regards,
The 1xBet Team

You are all liars, everyday, always

All my bets on this market, and bets of my friends, counted all fouls, without exception, yes!

If today, again, I or anyone else bets on this market, it will again see counting all the absences

However, as 1xBet is dishonest, whoever bets on UNDER you will account for all. Whoever bets on OVER and wins, you will remove the technical fouls, as the terms changed last week. DISHONESTY DEFINES YOU!

Dear Santos,

All the information regarding your past bets on this market, how much of them there are, as well as the confirmation that they have been settled the same way (not including the technical fouls) and that there's no difference in settling the over and under bets, was provided to you multiple times at this point

If there are any particular bet slips that you feel were incorrectly settled by counting in the technical fouls, then please provide us with those bet slip numbers 

All the best, 
The 1xBet Team

Unbelievable, this bookmaker is still cheating people. Someone makes a deposit and then tries to prove something.

Santos87, you don't care about the fact that they used to scam people with a license. But now they don't have a license and you made a deposit anyway. And now you're trying to explain something. Yes, you read that right, they don't have any license. There is not a single record of a valid Curacao license on their site now and for people like you it is not a problem when you make a deposit there. You initially agreed to make a deposit to scammers who can deceive you and they have nothing to fear.

I will explain just in case that I am talking about the mirrors of the main site. They can't specify a license because the license is only for the main site and a few mirrors. And you can open a site in some countries only with the help of a mirror and register also only through this mirror. And if you want to register on the main site that you opened with the help of vpn, then you have already violated the rules and all the money can already be taken from you.

Hello aicaramba

It seems like the issue being discussed involves the licensing and usage restrictions of mirrors for a main website. It appears that the license is applicable only to the main site and a select few mirrors. The author emphasizes that opening a site in certain countries and registering through a mirror is necessary, possibly due to regional restrictions. They also caution against attempting to register on the main site using a VPN, suggesting that doing so may result in rule violations and potential loss of funds. The complexities surrounding licenses, mirrors, and regional accessibility highlight the importance of understanding and adhering to the specific terms and conditions set forth by the website operators.

Tão séria a 1xbet que foi expulsa do Reino Unido! O site 1xbet me deve 4.152.72 reais já tem duas semanas, o site ainda teve a cara de PAL de me pedir desculpas, somente é um site fraudulento um dos mais sujos que eu já vi 

Translated by moderator Berks:

1xbet was so serious that it was expelled from the United Kingdom! The site 1xbet owes me 4,152.72 reais for two weeks now, the site even had the nerve to apologize to me, it's just a fraudulent site, one of the dirtiest I've ever seen

Deu sorte em receber, eu a 1xbet me deve 4.152.72 reais não me pagou já tem duas semanas site fraudulento 

Translated by moderator Berks:

I was lucky to receive it, 1xbet owes me 4,152.72 reais, it hasn't paid me for two weeks now fraudulent website

Not really fond of this casino

Hello Ivanvidal19,

Please be informer that LCB forum is operating only in English language.

Could you please provide us with Casino Username via private message so we can check what is happening with your withdrawal?

Thank you in advance.

Hello Jpicksiiio,

Do you have any specific Issue with this brand?

the 1xbet website stole 4,152.72 reais from me, they're doing everything they can to not pay me, I have proof that I won, the website doesn't pay, it's a fraud, I have printouts of the bet that I won, so the 1xbet website claims that it had It was a mistake on their part and they apologized saying they couldn't pay me, but when I lost I didn't pay the 1xbet website, sorry, I paid them with money 652538597

Hello Ivanvidal19,

We are still waiting for your Casino username. Please send us  via private message and we will reach out to Casino Rep in order to help you.

Thank you in advance.

Id 652538597 

Sorry, but this is abuse, the site stole from me 4.152.72 I can't see a lie like that, they can even exclude me from the jswqzs.com website, but this 1xbet website is a fraud, I can prove it! Unless it's another country, but in Brazil, the complaint sites are generally complaining about 1xbet, it could be another country, but in Brazil, it's almost impossible to withdraw any money. 

How will the 1xbet website pay someone? Since you owe me 4,152.72 and haven't paid me, bankrupt fraudulent site, pay people first before I come to post promotions, ask 1xbet to pay me, thief site 

Hello Ivanvidal19,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you.

Keep you posted.

Berks, thank you in advance, if I showed you the emails that 1xbet sent me wanting to rob me, you would be outraged, as it is the dirtiest site in the world! 

Hello Ivanvidal19,

We have sent them an email about your concerns. Once we get a response we will let you know.

Keep you posted.

ObrigadoObrigado, Berks, No meu país o Brasil está cheio de jogadores reclamando da 1xbet por falta de pagamento, publicando esta página jswqzs.com talvez você possa ajudar alguém em nosso país, obrigado 

Transalte by moderator Berks:

Thank youThank you, Berks, In my country Brazil is full of players complaining about 1xbet for lack of payment, publishing this page jswqzs.com maybe you can help someone in our country, thank you

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