1XBET Casino Support and Complaints Thread

1xBet company is one of the leading players on the betting and gambling market. Founded in 2007, it has quickly gained a leading position in Eastern European countries and later all over the world. 1xBet continues to advance and expand, constantly increasing the number of players and gaining more and more notoriety among international bookies and gamblers.

Being an experienced gambling/betting company, 1xBet have approached the Casino creation with all possible professionalism and respect to become a leader in this field as well.

For the present moment Casino already have:

Huge variety of slots will satisfy even the most demanding gambler;
Money Wheel would be a good chance to try your luck;
21 Card Game (BlackJack alike) will allow you to test the skill and self-control;
Russian Roulette will give you the adrenaline buzz during the game;
Flip the coin in the Heads or Tails - for the fast and risky players;
Baccarat will be a good choice for refined taste gamblers;
Backgammon is also available - for the patient and keen strategists.

These are only the small part of the games available on the website!

Come on in and take a look!

Welcome to our forum! Thank you for being available to assist our members! 

Welcome 

Welcome on board! 

Welcome to our community! 

Welcome to the LCB community, have fun and enjoy! 

Welcome to LCB Forum! Glad to have you here :)

Thank you all! My name is Eugene and I am ready to assist you :)

welcome the lcb communiti

I hope you spend a lot of time and share yo ur joy and support

Welcome to our LCB forum as 1XBet Casino Rep! Your detailed casino introduction was excellent for Players to know what to expect at 1XBet. Having backgammon as one of the games, is totally amazing. By the way, I'm from the USA and realize that we are not allowed, but congratulations!

Thank you! Basically you can play under VPN :) 

Welcome! New gambler here i just want to drop it here and ask if your site is legit, ive read bad reviews and your tagged as "not recommended" most of the time. But i think 1xbet is one of the best casinos since you support mutliple local currencies and allows btc transactions.

i dont know if there is a representetive here that i can talk for a few issues one of them being not crediting a deposit i made. mail support is really awfull. 36 mails all replied "Dear user, Your request has been sent to our specialists. You will receive a reply as soon as it is processed"

We do have a registered rep but we'll see if he is going to reply to our emails. Please note that this brand is on our warning list because they didn't pay out their players. You can check our review page HERE. However, we can try to get in touch with them and see if they can tell us what's going on with your money. Please private message me your casino username. 

@nikos neze - just a quick update. The casino finally came back to us. I don't know why it took so long, but they promised we'll have the update today. I hope they'll keep the promise. Keep you posted. 

Hi nikos neze,

The casino informed us that you already got your money. Could you please confirm this?

Thanks

hello, melissa.
need your help...
have problems with 1xbet.
I have been active there since 29.09.18.
could always pay via trustly but suddenly trustly was no longer available as a payout method.
I have my last withdrawals on my credit card withdraw, that is a total of 8.939 €.
have it paid off in smaller, it was also approved but still not finished.
The support can not tell me more, they always say that the specialists take care of it.
would be nice if you notify the casino!
Thank you for your effort in advance

Thanks for posting your complaint here, Don guan. Sure, we'll notify the casino and check what's going on with your withdrawal.  Thanks for private message me your account details. 

melissa do you have any answer from casino Rep?
nothing at all!
still waiting for response from casino specialists!

Still nothing. It's been a weekend so we'll hope we have some news on Monday. 

still have received no answer! allegedly the specialists are on the check!

They provided us with the contact of a person who is dealing with complaints. We emailed her this morning and still waiting for her feedback. Hope she'll get back to us soon. Keep you posted.

Thanks for your patience. 

The casino constantly wants to have credit card photos of me!
I felt it sent 100 times!
do not understand why the casino pulls it out!
would be nice if a casino Rep reports !!!

Please make sure the quality of the photo is good. Casinos do not accept blurry and photos that are not clear. We sent another reminder to the casino. Hope we'll get the answer soon. 

We just heard back from the casino. They informed us that your issue has been forwarded to the casino security department. They will solve it by the end of the day. So let's see if they are going to keep the promise. 

Keep an eye on this topic. 

thanks, for your trouble melissa.
So far no one has contacted me.
why is not the casino rep reporting here?

Hi,

Sorry for have kept you waiting for the answer. We checked the situation, let me share some details about this with you. 1xBet fulfilled its obligations and approved the request for payment of funds. At the moment you are undergoing verification on SorexPay payment system. And this question is unfortunately beyond our competence. You should wait for a response from the SorexPay payment system.

Please let me know if there is anything else I can do for you

How long should the verification still take?
I'm already verified, had already made several payments via Trustly, Sepa.
I would like you to finish it today!

think it's really strange that trustly is no longer available!
Do not understand that the credit card payment processing takes so long.
With my deposits, I have not made any problems, look at my sales. then you know what I mean !!!

1xBet approved your request for payment. So, the process doesn't depend on the site any longer.
Could you please clarify for me if you contacted SorexPay regarding the process of your verification on their service?
Because if you want to know how much time the process will take, only SorexPay can answer that

I do not get it!
how can i get sorex pay?
why is trustly no longer possible?

can you tell me how to contact sorex pay?
I do not understand it!!!
have the feeling they do not want to pay!
melissa please help me

You can contact support team of SorexPay via following link -> https://sorexpay.com/en#home

have contacted them now!
that annoys me right, it always stretches to length!

Hello, I openned an account at 1xbet.com one year ago. By August 2018 I had the luck to win some strait days.

1xbet security section started asking for aditional docs and photos, I obeyed what they ask me to do.

They systematically requested the same thing to me 10 times, i manage to accomplish what the requested. In the end they paid my withdrawal. I paused my playing for a while and resume my playing by december 2018

Last week I won 3 days and 1xbet.com security section started doing the same protocol they did in 2018

Now, they are asking for my utility bills, I do not know where they want me to send it. My account was verified twice in 2018 and I provided my docs again last week. 

When they requested more photos this year I sent the one they had approved in 2018 , at the beginning they rejected, the, the had to accept them

I do not know why they do it, security section operators seem to have orders to do what they are doing.

Any explanation is welcome

my email registered is [email protected] and my id is 54879583

regards

carlostavo

Hi carlostavo, we will notify the Casino Rep of the issue you are experiencing. Keep you posted. 

@carlostavo - Just a quick update; The Casino Rep confirmed that they are looking into your case. Keep an eye on this thread for the updates.  

Hello Tania. 1xbet casino has just closed my account. I belive they will send my last balance as they said

Thanks 

Hello carlostavo, thanks for the information and please keep us updated. 

My account was closed some days ago. 1xbet Security section sent this message to me:

"""

Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal. 
All further questions concerning the case of blocking from your side will be ignored.""""

The have not sent any funds yet and they did not explained the exact cause they closed

Regards

Carlostavo

Thanks for the update. We send a reminder to the casino and asked them to reply to you here on the forum. Keep you posted. 

Hi Carlostavo,
A special investigation was conducted by our Security Service regarding your question
Your account was blocked for violating the Rules of Betting Company
All the deposits are replenished

I was playing as usual. I did not modify anything

Before this closure they asked for many ridiculous pictures and doc proof.  

Last August 2018 they investigated my account and ended it was ok. 

MELISSA, will they send my latest balance?

Hello, I registered at 1xbet.com 10 months ago and played. 

My account was verified and I deposited and withdrew some times

In 2019 they started delaying my payments

They closed my account last week and said they would refund my balance of 750 usd 

They stopped answering my emails and live chat operators led me to security office

any help is welcome

iabo

my id at the casino is 5485891

What do you mean by "replenished"?

My latest balance was 1557 usd, and it was the same for many day because your casino requested many ridiculous proof that had already been verified twice in the past

Will your casino refund my latest balance 1557?

carlos

They didn't specify about the money. We're going to check that with them. Keep you posted. 

The casino rep will be notified. Thanks for bringing this to our attention. 

@Carlostavo - did you deposit amount 1557 usd? or is that deposit plus winnings

Melcb, I deposited and withdrew many times. As I have won and lost many times and my final result is positive, they could say that 1557 is only winnings

I have got this acccount since june 2018 and played plenty of times

same both of you above . I deposited and withdrew so many many times . and I 've played at 1xslots too , same 1xbets but 1xbets is better . Not required my documents or something about verificatio when I withdrew first time .
I need find more Casino like 1xbet , 1xslots , 22bet , oppabet this if have any one know just give me some informations . Thank you !