1XBET Casino Support and Complaints Thread

Hi valtojohannes, 

Due to their Company policy, we have not been provided with the concrete evidences from their inner system, however, this is the information casino provided - The Security Service conducted an investigation and found that the bets were made from the same device and IP address. The bets were made on your own or by a thirdparty who had the access to the same device. 

Unfortunately, there are no further steps that we can take form here to assist with your case.
If you are not satisfied with their decision, we can only advise filing a further complaint to their regulatory body HERE. 

1xbet pays sponsorship to LCB???
On every case LCB stands on side on 1xbet!!!
1xbet tells some excuse why someone money are taken and LCB says OK on every thing said by 1xbet!!!
Also LCB doesent answer on private messages!
Very suspicius

please dont be posting such idiotic claims. Your complaint was addressed, we can only go by the evidence shown to us by XWY casino. We are not a regulatory body, we only try to mediate and dont get paid for it by either party. This service is free as you can tell already.

When you say LCB doesn't answer your PMs you need to be more specific about whom you sent the message to. And Im sure if you send a reminder they will answer at their earliest convenience.

Moving on please refrain from posting BS claims, you can additionally file in complaint with Curacao regulatory body as you were already advised.

your answer is idiotic!!!

1xbet says something and you go with that. But we as costumers never get andwers. That is the truth.

Here is my PM that is not answered:

RE: 1xbet - complaint
Sent to Tania On July 29, 2019, 15:51:18

Two months now no answer on PM. And dont hurry up with word "idiotic" !!!

Ok this is your first and last warning.  Dont bite the hand that tried to help you.

You posted bullshit claim that we get sponsored by 1xbet ( casino that has warning against them and average user rating 1.4 out 5 on our list ), without any shred of evidence, and thus it is idiotic claim.

We helped with your complaint, since you were not satisfied with the outcome we referred you to the regulatory body as we have no way to verify your or casino claims beyond what we were shown already. We mediate and  do it for FREE. Neither party pays us and I do invite you to show the evidence to prove otherwise. Until I will keep calling it idiotic . 

Also do not be posting private messages in public without prior consent from the other party.  Thats another reason for suspension.

In conclusion, please behave and honour the platform that gave you the opportunity to be heard.

1. Your answer is bulshit!!!
2. I didnt make a claim for sponsorship but that was a question!!! See questionmark on the end!!!
3. I understand if you cant help me further.
4. You asked me for PM and I didnt POST my PM here only time and date when it was sended!!! And I still wait answer to that PM!

So stop with nonsense aqusation and treting with suspensions!!!! And also stop offending me with "idiotic" and "bulshit". Choose your words zuga. You are acting from position with power as admin!

And also is it idiotic from you side to say that 1xbet provided evidence for my case but you wont show me the evidence???? Since you are third party you showld act in no one favour and show me the evidence if you got them as you said!

ok take your BS elsewhere. bye 

I played in this casino and it seemed good until I read in the LCB news about the warning they made, among other things, to receive bets in cockfights. Horrible. I did not read everything but I see that the player did not watch the news and was confused in thinking that LCB is a partner or that they work with that casino. It catches my attention that he says that the moderators do not answer messages, because from the experiences I have had, they answer so quickly that at first I thought it was an artificial intelligence and not people.

Hi,

I wanted to share my story with 1xbet and warn people using it. Someone could publish awesome Netflix series about revealing this Mafia. I played over a year in 1xbet and made many big withdrawals.

Anyways hear me out.

10th of August they started long verification process with me after I won about 7k. I have played a long time in 1xbet. Never any issues. Account has been vertified before. Vertification process was long and difficult but I passed it. Same as another 1xbey scams.

I got email I can withdraw my funds 12.08 01:30. I was sleeping. Right then, almost at same time there is bets made in my account. To empty it. Amount is 13000€ .I have not made bets in the site after my withdrawals was declined 09.08. Now my account is empty.

In my bet history you can see that I have never made bets in these leagues or that time in a night. Bets are made at the same time I got email that I can withdraw my funds. Sadly I was sleeping.

They have declined my refund claiming that these bets were made by my ip and device. They aren't providing any proof of this.

Fraud is so obvious is really ridiculous.

Just check this out and figure yourself.

If interested and want more more details contact [email protected].

I have so many screens about emails and bets made.

Best regards

This one sounds unreal. Do you 100% know, that you went sleep, because from many drinks, you sometimes can not remember what you did. But if this is true, than I will stop to play in this site. Because I like this site and I never been disappointed from them.

Dude, check the screens. Bet history, what kind of games I had betted before and games what I lost straight after I received email confirmation about withdrawals. Time stamps. Leagues. Teams. Makes no sense.

In two hours after email confirmation about withdrawals they had emptied my account. Don't know if it's rogue employer or just pure fraud. I was sleeping, I live alone. And hah I don't even drink

No evidence from 1xbet, no real regulation authority behind them so they can just do what they want. I didint listen other people who had been scammed by 1xbet and I played there almost exactly year without any problems before they stole from me. I won 7k with 5k stake. All gone.

It can happen to anybody. Biggest fraud in online gambling history. Thousands of people scammed. And it's all there. Just Google. Just want to warn people. Best regards

@Random Finnish Guy

Okay, I will follow to this topic, to know the next step. Because you just made me think to not play in this sports book. Thank you for sharing this situation.

Hi Random Finnish Guy, 

Please send me your casino username in PM inbox so that we can ask the casino rep to assist. 

@Random Finnish Guy - Thank you for sending your account info. The Casino Rep has been informed. 

Keep an eye on this thread for the updates. 

Hi Random Finnish Guy, 

Your case was addressed back in August here in the thread when you had an account named 'valtojohannes'. 
In case you're not satisfied with the casino's decision regarding your case, we can only suggest filing a further complaint to their regulatory body.
Posting the same complaint again on the forum under a different username will not change anything. Please have in mind that duplicate accounts are not permitted on LCB forum and will not be tolerated. 
Thank you for understanding and cooperation. 

I was really wrong about 1xbet

my account was enable to loggin, i try to recover the  password on my phone but with no result.

Can anyone help me with that.

Hi S/ADAMGHALI, please send me your casino username in PM inbox and we'll ask the casino to assist you with resetting the password. 

Hello

I don't remember my user name but i will send you my email and 1xbet id, if that can help.

Thanx for helping me TANIA.

@S/ADAMGHALI - Your account info has been sent to the Casino Rep. Keep you posted. 

Thanx again ,

I will do my best, how about there probleme with the UK Gambling Commission, there is any news about that ?

Hello TANIA,

I just want to ask if there is any news about my account back on 1xbet. 

Thanx.

Hi S/ADAMGHALI, 

We're still waiting to hear back from the casino. Keep you posted. 

Hi S/ADAMGHALI,

The Casino Rep advised that you should contact the Support Service via email [email protected] or via live chat on their site and they will further assist you with the technical issue you are having.

Great help TANIA,

The problem was resolved successfully, i have my account back.

Thanks.

Thank you for the update, S/ADAMGHALI. 

Hai sir my gaming I'd :190134283 is not opening while login

My gmail: [email protected]

I submit all documents

But they are not giving any response

Hello Indraja Komari,

We've sent an email to the Casino Representative to check what's going on. Please keep an eye on this thread for the updates.

Hello!

My account id is 26259987 and I registered in 2017. In 1st January 2019 I requested 1xbet to block my account permanently because I had gambling addiction issues - they discarded my request and I continued playing depositing over 370.000€ in that year (after the block request).

Now I have my account blocked for 3 months. They state I requested the account to be blocked due to gambling addiction. The only moment I stated was over 1 year before that time. They refuse to unblock my account, giving my funds (over 4000€) and providing me the bet history of my account. I request them to rollback the account to the moment of my request: 1st January 2019 when I stated per email to block department the account closure due to gambling addiction - and allowing me to get my deposited funds I had in that moment.

I uploaded multiple attachments stating this point.

I would like to have the actions rollbacked to the moment I requested the account closure! 

Hello hypnopt,

We've sent an email to the Casino Representative regarding your complaint. Please keep an eye on this thread for the updates.

Hello hypnopt,

The Casino Representative says that they're looking into your case and they'll provide a reply regarding your complaint asap.

Hello Indraja Komari,

We're sorry for the late response. Regarding your request, we took a look at your case. Yes, your account was blocked due to the rules of the 1xBet company.

Rule 2.29 Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

- bet cancellation;
- closure of the customer’s account. Money that has been deposited into the account will be refunded.
-filing a claim to a law-enforcement agency.

The Security Service detected a Multi-Accounting and as a result, your account was blocked. Since the Security Service operates with exact data, they stated that you had more than one account.
According to the above Rule, money that has been deposited into the account will be refunded to you. In your case, your withdrawal amount exceeds the amount of deposit as a winning funds, so you have already withdrawal your deposit in full. 

Hello hypnopt,

Your account was closed. We've seen that you have repeatedly tried and are trying to commit fraudulent actions in various ways: Manipulating accounts (using VPN services, opening new accounts with knowingly false data, and so on). As we see, you yourself confirmed these actions in our conversation.
The company decided to close all accounts opened by you. The decision to terminate cooperation with you was made in accordance with the internal regulations of the company.
We don't see any reasons for a refund.
So we consider this case closed.

So why didn't you close my account when I requested to [email protected] in 1st january 2019?

What about your terms and conditions?

Rule 2.29 Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

- bet cancellation;
- closure of the customer’s account. Money that has been deposited into the account will be refunded.
-filing a claim to a law-enforcement agency.

I have 5 accounts. You already cancelled the bets and refunded them in 2 of my accounts as you can check: 194668635 you cancelled the bets and refunded the deposits here.

Hello hypnopt,

We've asked the Casino Representative to reply to your question in this thread. 

how can I upload private proof (image) to be seen only by you and casino?

Hello hypnopt,

You can send me the screenshot in PM inbox, however, that won't change anything since it's been discovered that you had multiple accounts and you even confirmed it yourself.

My point is not having multiple accounts or not. By their rules and their actions they cancel the bets and return the deposits. They aren't doing that in my account!

Also, they didnt close my account when I requested, allowing a gambling addicted to continue betting in their system for over 1 year.

I have money in that account balance, and loss much more. Im just looking for my deposits be refunded. 

Hello hypnopt,

Thanks for providing us with the evidence. We've asked the Casino Representative to look into this and post a reply regarding your case in this thread.

Thank you! I could see many many cases with the opposite solution in this thread:

"The Security Service detected a Multi-Accounting and as a result, your account was blocked. Since the Security Service operates with exact data, they stated that you had more than one account.
According to the above Rule, money that has been deposited into the account will be refunded to you. In your case, your withdrawal amount exceeds the amount of deposit as a winning funds, so you have already withdrawal your deposit in full."

How different is my account from the others? All I just want is to be refunded just like everyone!

I just received this email today:

Good Day.
We want to inform you, that your accounts have been successfully combined into 195324451 (currency account 195324571)
Our company decided to stop any collaboration with you (closing your account). This decision is based on the official Terms and Conditions of the betting company which you have been violated.
You can withdraw the deposited sum only. All deposits (transactions) of accounts 195202039 and 195324451 were merged into account 195324451. You can only withdraw funds using the same payment details that were used for depositing funds into your account. We ask you not to create new accounts in our website. Pay your attention to the moment that if you try to create new accounts, we will block them, the bets will be canceled.

So hy dont you combine my 2 older accounts aswell? it was exactly the same situation. But no refund was received until now from this 3 accounts: 33569245, 26259987 and 142169369.

WOW 5 accounts?? You were a busy bee.. I think you are lucky to get your deposit...

I was in fact able to log in into my account 195324451 but I got banned again... I still didnt receive my placed withdraw. No one answers me by any email address

Hello hypnopt,

We've asked the Casino Representative to reply in this thread regarding their decision about your accounts and refund of your deposits.

Thank you very much! I already got refunded in 3 of my accounts, but not yet on my main accountS. 

You cancelled all the bets and deposited the refunds in the following accounts already: 

195324451, 195324571, 195202039, 194668635

Accounts TO BE cancelled / refunded: 33569245, 26259987 and 142169369

The case is exactly the same, only the ammount is different. Thanks for your help.

Dear hypnopt,

We've been having conversations for a year now regarding your accounts. You first appealed to our official mail [email protected] in June 2019. On 31/12/19 you wrote to us that you want to close your accounts. You personally confirmed in this thread that 7 accounts were created by you.

You have repeatedly violated the Rules of our Betting Company. Therefore we decided to terminate cooperation with you and we notified you about this by email.

Your deposits from accounts 195324451 and 195324571 were combined and fully paid. Deposits from accounts 33569245, 26259987 cannot be refunded due to your request to block these accounts.

We kindly urge you to stop creating accounts because all of them will be blocked by Security Service.

It doesn't matter when I applied to you or not. I applied to [email protected] on 1st January 2019. I already sent many emails regarding to that and I have been always ignored regarding to that. The accounts are no more blocked - as you can check from your side they are just closed (by you per your option). You forgot about account 142169369 aswell. Why are you ignoring the block request on 1st january 2019? that is my main question.

You can check here the email sent to block department in 1st january 2019.

https://prnt.sc/sxtarv

Please send me evidences in private message, from me requesting my two accounts to be blocked stating I suffer from gambling addiction as you said:

"Deposits from accounts 33569245, 26259987 cannot be refunded due to your request to block these accounts."

The only statement I can find is sent on 1st january 2019. Thanks

Hello hypnopt,

We've received the evidence from the casino showing the exact date when you requested from the casino to block your account due to gambling addiction. At the same time you continued to create multiple accounts at the casino which is strictly prohibited and against the Terms and Conditions of the casino. You created a  total of 7 accounts at this casino. Please note that only one account per IP address and household is allowed at any casino.

As per casino's final decision, you won't get a refund for the two accounts you've mentioned, since these accounts were blocked as per your request.

The casino has refunded your deposits for 3 accounts, even though you repeatedly violated the casino's T&C's by manipulating accounts, using VPN services, opening new accounts with knowingly false data, etc. 

There is nothing more we can do to help you here. If you don't agree with this decision, you can try to file a complaint with their licensor. 

Also, we kindly ask you to stop creating new topics and posts regarding this issue on the forum, since you're spamming the forum. If you continue to do this, we're going to impose a posting ban on your account.

We consider this case closed.