Hi valtojohannes,
Due to their Company policy, we have not been provided with the concrete evidences from their inner system, however, this is the information casino provided - The Security Service conducted an investigation and found that the bets were made from the same device and IP address. The bets were made on your own or by a thirdparty who had the access to the same device.
Unfortunately, there are no further steps that we can take form here to assist with your case.
If you are not satisfied with their decision, we can only advise filing a further complaint to their regulatory body HERE.
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