1XBET Casino Support and Complaints Thread

Hello Ivanvidal19,

Casino Rep got back to us and said that we will be updated when the proper department review your account.

Keep you posted for any updates.

Hello, Ivan!

I'm Anthony and I am glad to be able to help with your question.

As you were informed on the multiple occasions at this point, this is the situation that happened:

1. You made a bet worth 86 reals. Your account was charged for the bet, but the amount didn't get credited to the vendor in the game (which is not controlled by 1xBet). Because of that the bet was not registered in the system. Thus, there's nothing to receive the winning from. The Company can't pay out winnings for something that doesn't exist. The essence of this bet is not there.

The proof of all the aforementioned information was provided as of your application to the licensee and was accepted as truthful and correct by the licensee.

2. We understand your frustration and you are not to blame in this situation, as well as the Company is not to blame here. However, we were ready to propose you the bonus of the amount of the aforementioned bet, that didn't register, as a display of loyalty to our customers. Unfortunately, you yourself did contact our Support Team and asked to block your account due to the gambling addiction - https://prnt.sc/QrEP-pVBXzXx

3. Because of that, as per the Terms & Conditions of the Company, we may provide you with the bonus only after we receive the confirmation that you can bet controllably and you don't have gambling addiction.

4. We also already informed you of the decision of the licensee, which is in this case ruled in favor of the Company, because 1xBet acted in accordance with the public information on our website to which the Company has referred and has provided supporting statements.

5. Because of your application to the licensee, we are unable to resolve this situation in any other way. Either you confirm you don't have an addiction, your account remains for you to use and you receive the aforementioned bonus, or your account gets locked as per your application to the Support Team to close it due to the gambling addiction.

We hope this clears up the situation in the most transparent way.

If you have any more questions, please let us know. Thank you for your cooperation!

Best regards,

Anthony, the 1xBet Team

There are no arguments against the facts, the value of the bet is 78 reais, you didn't even see the screenshots, the 1xbet website is so dirty that it manipulated a conversation via chat without foundations or basis, just to get rid of him. Your obligation to pay me, look at the prints guys, please see how dirty the 1xbet website is, the chat girl makes it very clear that there is no way to block an account via chat
Still the print that 1xbet shows is blue and the chat is green, another where there is the confirmation that I blocked because it didn't reach my email registered in the account makes me sick, a dirty site like This one
The prints make it very clear that the money left my account and that the bet was made, they themselves say it is wrong and they don't want to pay me dirty and fraudulent website, see the prints, pay me what they owe me

1xbet is the dirtiest and most rotten site I've ever seen, I can prove it, look at the prints where it makes it clear that there is no way to block an account via live chat, and another the color of the print is modified blue, the chat is green, another question where is the email address registered in the 1xbet account saying that I am addicted? Rotten site, take a look at the arguments that 1xbet is coming to not pay the players, but I'm going to get paid anyway, I'm going to Barcelona to charge them since they're partners with 1xbet, so I'm going to charge them since you guys at 1xbet are dirty At this point, everyone has seen the prints and the arguments that you are using in bad faith, I want my money 4,152.72 reais

1xbet's words seem like a joke, this was the best joke I've ever seen in my life

1XBET : 1. You made a bet worth 86 reals. Your account was charged for the bet, but the amount didn't get credited to the vendor in the game (which is not controlled by 1xBet). Because of that the bet was not registered in the system. Thus, there's nothing to receive the winning from. The Company can't pay out winnings for something that doesn't exist. The essence of this bet is not there.

In other words, the bet cannot be accepted because I won the bet, naughty site 

The licensor of the 1xbet website is the most naughty one I've ever seen, even the 1xbet website saying I'm wrong was still in favor of 1xbet, I want to receive my money or you pay me or I will put Barcelona's name on what you owe me, 1xbet owes me 4,152.72 reais I will receive it one way or another

Well, they just came in, saw my poster, because they left without saying anything 

Leader in robbing people only if you are, right? 

Hello Ivanvidal19,

We will ping them again now in order to reply to your concerns.

Keep you posted.

Dear Ivan,

As per the Security Department, there was a message from you regarding the gambling addiction and the will to block the account. Here it is: https://prnt.sc/KHTsvbH2EfGb

As proposed to you earlier, we are willing to provide you with a bonus if you confirm that you don't have gambling issues and after that continue using your account. If not, the account will be blocked as per your application to the Support Team

Best regards,
Anthony, 1xBet Team

I do not accept bribes, I want to receive my bet for the total amount of 4,152.72 your screenshot was manipulation, what point has 1xbet reached, I want the email that proves the confirmation  That I asked for the block because of (addiction with date time my email address registered with the 1xbet bookmaker) just look carefully, you manipulated a conversation that I am addicted so as not to pay me, look at the prints, the green print is from a simulation made to request a block, so the girl in the chat says that you have to contact the email [email protected] You set up this conversation because even your terms and conditions make it obvious that you can only block an account via email, so I don't have to send a message to anyone because I didn't say that, you got tangled up in an attempt to rob me, to prove something that I didn't say and I have concrete proof of my bet that I won, 1xbet you have to admit your frauds, You guys are pathetic trying to force a poorly done thing to look bad for 1xbet, this is the dirtiest thing you did to me, I want to get my money, look closely at the prints with blue writing, it's a  It's a fraud made by you at 1xbet, take a good look at one chat from the other! I want the total value of my bet which is 4,152.72 reais, if you don't pay me I will do my best so that other people Don't fall into this trap, it's so dirty, 1xbet you are the worst betting site in the world!! It's pathetic that 1xbet thinks people are clowns, wake up 1xbet here no one is a fool but the world needs to know what a rotten site you are, you disgust me, pay what you owe me

Take a good look at the frame and the print https://prnt.sc/KHTsvbH2EfGb that this 1xbet site refers to is from Toronto Canada 🤔 But I'm from Brazil, you leaked information to 1xbet, you always sent me a print in half, now you release the entire print, shouldn't Brazil be in place of Canada? Dirty website what a point 1xbet Maybe I left Brazil and went to Canada just to talk to the 1xbet chat, people, be careful, I don't know what this 1xbet site is capable of 

See the live chat told me that there is not even a request to block my account due to addiction , 1xbet once again shows itself to be a dirty, fraudulent website wanting to steal from people, so look at the prints as it is in my language as it is the one I can speak perfectly. But the chat makes it very clear that I didn't even make a blocking request due to addiction!

Please see how dirty this site is, it's not fair what they are doing to me, help me 

Dear Ivan,

Yes, the Support Team did consult you correctly, the account cannot be blocked upon only the application to the Support Team. However, you seem to misunderstand that your account is not blocked at the moment. At the moment you have a choice, as mentioned before, to confirm that you do not have gambling problems (which is simple if that is the case) and use your account freely, as well as receive the bonus from the Company as a showing of loyalty to our customers. Or, if you don't confirm that you do not have gambling problems, your account will be blocked, as per the Terms & Conditions of the Company. 

Hope that clears up the situation in full!

Best regards,

Anthony, the 1xBet Team

How do I confirm something that I haven't said at any time, i.e. the screenshot you show says that my account was blocked by the supposed chat, it's getting ugly for you, look The print https://prnt.sc/KHTsvbH2EfGb That you sent in this thread that your agent confirmed the blocking of my account 🤔 It's dirty 1xbet stop lying because there are no more arguments it's more than proven that you robbed me, I have no problems with games this print is your setup 1xbet as your own agent said in the prints in this topic I never asked for a block due to addiction, fraudulent dirty site In other words, the print you send me https://prnt.sc/KHTsvbH2EfGb is your montage,

now look at the print I attach to this topic, it is a legitimate print that your agent confirmed that I never asked for one An addiction block!

It's pathetic how 1xbet lies if the agent confirmed the blocking of my account using the screenshot they created ! 

Dear Ivan,

We have made one more inquiry to the Security Department regarding your situation as a whole to be thoroughly reviewed. It was confirmed on multiple occasions that there was a registered application from your side regarding being blocked due to the gambling addiction, as shown earlier.

If any user says that they have those kinds of problems, this information is immediately sent to our block team. That is exactly how your situation went through, so it is possible to be self-restrained due to the addiction issues only via a single message in a chat. We make sure that situations regarding problems like gambling addiction are resolved as simply as writing about that in the chat.

We have also received a confirmation that there are still 78 reals on your account, that were refunded to you due to the bet slip not being received on the providers side, as explained earlier. You are free to withdraw that amount. If there are any struggles regarding this withdrawal, please let us know so that we could assist you.

Please remember that all proofs were provided to the licensee and were confirmed to be legitimate. Also please have in mind, that the necessity to prove the lack of gambling problems is also coming from the fact that you yourself did contact the licensee about this situation.

Best regards,

Anthony, the 1xBet Team

It's not a joke guys, this is dirty 1xbet fraudulent! They even say that the money left my account 78 reais, for what reason did the money leave my player account? Since the money You only leave your account for betting or withdrawals, maybe the 78 reais went out for a walk or became a ghost, right after that they say that I asked for my account to be blocked, in other words, it's a pure shame setup.For the bookmakers, there isn't even an email that came to me requesting a block due to addiction, especially in chat because I already said that I'm from Brazil and I have difficulty speaking English Your image shows that the person who made the frame is in Canada Toronto, But how dirty can this site 1xbet be, it creates shame 1xbet pays what they owe I'm not going to withdraw 78 reais I won 4,152.72 or pay me or it will appear on all complaint forums as fraudulent, you are the dirtiest site there is Repair the images 78x 53.24 correct result 3:3 I won the bet, rotten site pays me 

You have to alert players because there are thousands of complaints on the website (complain here) in Brazil due to lack of payment, the 1xbet website is bankrupt! Turn on alert to all players not to deposit (link removed by moderator Berks)  Seeing so many people complaining about lack of payment is scary 

Hello Ivanvidal19,

As we can see from the pictures that you attached, you have required from the Casino through live chat to close your account because you are gambling addicted. In every casino, there is a red alarm when a player mentions that he wants his account to be closed due to gambling addiction. To be sure that everything is legit, we are waiting for them to provide us with all the evidence so we can give our opinion. 

Keep you posted for further updates.

There is proof that I never asked for a block due to addiction and that this 1xbet site is the dirtiest there is, look at the point that 1xbet has reached by not paying the bet, I want to receive my money 4,152.72 I do not accept bonuses

Now this is a print created by this dirty fraudulent website that is once again proven to do everything to take advantage of players! Follow the print, I'm not from Canada Toronto, I can't speak English, I have a lot of difficulty, this 1xbet site should be punished for doing this!

Hello Ivanvidal19,

As we said we need to wait for their clarification to be able to give our opinion. Once we hear back we will update you.

Thank you in advance.

This is a crime what 1xbet did to me How difficult is it for this site to pay me? Is it bankrupt? I've never seen this in my entire life. I'm going to Tiktok to do Live to show the world how fraudulent the 1xbet website is 

See that the 1xbet website was left without answers, simply because it was unmarked, in other words, the 1xbet website is capable of the worst dirty things in this world! Be careful guys, this 1xbet site is a fraud!

Hello Ivanvidal19,

We will remind them once again in order to get an update. 

Keep you posted.

1xbet has no answer, because it is really wrong, this site is dirty and fraudulent! Stealing the players 

Hello Ivanvidal19,

Casino Rep got back to us again and said that everything was explained in detail. You received an email from Curacao eGaming department and here is what they said:

"Dear Executive and Player,

Curaçao eGaming ("CEG") has reviewed all documentation that has been filed by the Player and the Operator (the: “Parties”) in the matter of this complaint. CEG acknowledges that both parties have been granted ample time to communicate their statements and provide evidence, supporting their statements.

In this case, CEG rules in favour of the Operator because:

The Operator, in the view of CEG, has acted in accordance with the public information on its website, to which the Operator has referred to, as well as provided supporting statements.

Failure of parties to abide by this ruling may result in disciplinary action by CEG against any of the parties.

Both parties may file an appeal against this ruling within seven days with CEG’s ADR Appeals Commission. Appeals that have not been timely received or do not include proper identification, new evidence and/or motivation of the appeal shall be ignored.

Best regards,

Curaçao eGaming | ADR Department"

With that being said, everything is clear and we will close this complaint.

Thank you for your understanding.

I'm sorry, but you can see that this is a circus, where they think they can make a clown out of anyone, when I proved that I had never said a sentence about addiction, they came up with this decision of theirs Licensed that, I didn't get a fair trial! That this license is a fraud 

Please, would you like 1xbet to explain this issue to me about this addiction lie, as they took it out of context?

Eu não disse isso em momento algum que sou viciado! Outra questão que está em jogo é o pagamento,o vício é uma armação para não me pagar, o que tem uma coisa com a outra então eu ainda não recebe mece somente quero receber o que é meu por direito!

"I have never said that I am addicted! Another issue that is at stake is payment, the addiction is a setup to not pay me, which has one thing to do with the other so I still don't receive anything, I just want to receive what is rightfully mine!" - translation included by a moderator.

Hello Ivanvidal19,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

65253**** como pode ver essa cassino 1xbet está inventando um monte de desculpa para não me pagar

"As you can see, this 1xbet casino is making up a lot of excuses not to pay me" - translation included by a moderator.

Hello Ivanvidal19,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.

Até o momento o site 1xbet não respondeu 

Hello Ivanvidal19,

We must mark this complaint as Resolved as we heard back from the casino regarding your complaint.

It is clearly visible that you requested self-exclusion from chat screenshots due to gambling addiction.

See this post.

Dear moderator, which side are you on? please analyze the facts
This is a scam and I can prove it, as you can see there wasn't even a request to block my account from me, this was a setup to avoid paying me!
Another issue is also that the licensing of your 1xbet website which is together which is the same thing, says that it would re-evaluate and give a response within 24 working days, to verify the case, this did not happen, so the judgment was not correctly clarified!
Another issue is that I contacted support and there was never a blocking request from me! The print makes this very clear!
The 1xbet website is a shame, it doesn't even know how to simulate a conversation, where it shows that the person chatting in the image is from Toronto FC, I'm from Brazil, just take a good look at the images attached to this topic.
The 1xbet website should be ashamed of trying to manipulate a conversation that has no basis or support in anything
This is a crime, also see that the 1xbet chat is green, the mentioned website that you set up is blue
No one here is an idiot, pay me what you owe me
I don't have to prove my insanity!! Of something that was never written by me or spoken by me
If you have an email address that is registered to my account saying that I am addicted, show me?
Until then, the 1xbet image will appear on all complaints and external websites
I will spare no effort to tarnish the image of this corrupt website
Sincerely: Ivan Vidal

Hello Ivanvidal19,

We are Reopening this complaint.

We have reached out to the casino again regarding your case.

We have sent you PM on LCB, please check.

Sorry for the confusion.

No problem dear moderator, I just want the casino to pay me and stop making up lies, as it has been more than proven that this story of addiction is false so as not to pay me.

bharath07baru

1xbet should take a punishment because even in the United Kingdom it cannot operate but it was expelled from there for promoting games to children and mistreatment of animals, you can check the article online 

Hello Ivanvidal19,

We are working on this case.

Keep you posted.

There would have to be the possibility of blacklisting the 1xbet casino 

Hello Ivanvidal19,

We will update you here as soon as we get an answer.

Thanks for your patience.

Hello Ivanvidal19,

Your case is handled by the licensor, so we must all wait for their final decision. Unfortunately, that takes time.

We will mark this case as Resolved, as we have done everything within our power.

Thanks for your understanding.

Não recebi resposta sobre a reavaliação do meu caso, o que me deu no máximo 28 horas úteis para responder. Olhando para os fatos, você entenderá que não tive apoio ou respostas depois disso. Que irei postar neste tópico, onde apenas o administrador do site 1bet que assumiu a posição de licenciamento e decidiu bloquear minha conta, pois isso cabia ao regulador do site (Curaçao egaming) Então peço antecipadamente que meu caso não foi resolvido nem tive um julgamento justo, pois está mais do que comprovado que o site de licenciamento 1xbet x Curaçao egaming é uma farsa, por favor analise cuidadosamente o email, nunca tive uma resposta do Curaçao egaming posteriormente a esse email em anexo nesse tópico, então é notório que o site 1xbet é fraudulento 

Translation provided by Complaints Moderator:

Hello Ivanvidal19,

We understand, but please be aware that this case is Resolved with LCB not because it has been finally resolved, but because we at LCB have done everything we can to assist you.

You must wait for Licensor's final response, which unfortunately takes time.

We hope they will respond to you soon.

Thank you for understanding.

Dear moderator, the casino didn't even want to comment, please review the case from the beginning and draw your conclusions 

Hello Ivanvidal19,

We can't reopen this case.

Sorry, we have done everything within our power to assist you.

Thanks for your understanding.

Due to the facts in this topic, the 1xbet casino has to have its score affected, the casino doesn't even respond! Just making false allegations