1XBET Casino Support and Complaints Thread

Hello Sydney. Did you see the evidence I sent before? I requested the account to be permanently closed on 1st january 2019. I would like to see that evidence they send you aswell please =) if it was sent from my registered email or any other. Thanks 

I sent a private message to you on June 08, 2020, 13:58:19 showing my account closure request on 1st January 2019.

Also, blocked accounts per player request can be unblocked by same method, and they refuse to unblock my accounts =) very smart

Hello hypnopt,

I've seen your evidence and all the evidence provided by the casino. As already explained in my post above, there's nothing more we can do to help you with this case since you you repeatedly violated the casino's T&C's by manipulating accounts, using VPN services, opening new accounts with knowingly false data, etc. 

We consider this case closed.

I had one account, I requested to be permanently blocked and they didn't block it! only over 1 year. That is not correct from their side, I'm sorry. And that was the only moment I requested to cancel my account. 

This company was dishonest with me. They stole my money

ID player: 216083249

This company have a promotion named: "black friday"

They promise a reload bonus up to 100eur 100% if the customer to deposit today friday 04 september

I deposited 94,50 and until the present moment I not received my bonus similar amount 94,50

Then, 1xbet, you will to credit my bonus 94,50 or not?

(If/after to credit, I will to update my review here, of course)

Hello ArnN,

We've sent them an email regarding the bonus you haven't received. Please keep an eye on this thread for the updates.

1x bet also fraud with me they delayed verification in past with me and 50 usd gone from my balance dont play that casino thats scam casino

Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this

We have checked all the information regarding your account № 216083249. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros

1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please, note:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)
- The offer cannot be used in conjunction with any other promotional or special offers

Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"

2) You need to read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/

3) We also checked your request to our Support Service. You have already been informed that you cannot receive the "Lucky Friday" bonus, as it was concluded that you don't follow correctly all the Rules

We hope we were able to help you and explain your situation in full

Hi,

Please describe in more details the situation that has arisen. Provide your client ID so that we can check the information. Also, specify the exact date and time when you noticed that your funds gone

Looking forward to your reply

Friend, for bonus welcome I deposited 62,00 by my Ecopayz

account, my first deposit

Then I lost my bonus welcome of amount 62,00, I lose this in full, balance

was 0,00 on my account

After this, a time after, the site 1xbet offered bonus BLACK FRIDAY bonus

I entered in chat, removed doubts about this bonus, asked if I am

elegible for to participate. They said which yes

Then, I done my second deposit, of amount 94,50, too using my Ecopayz

account, my second deposit here, believing which 1xbet will to honour

my bonus BLACK FRIDAY as the support on chat promised me

But I not received the bonus similar amount 94,50 until the current moment

I wrote for you to credit manually my bonus 94,50 named BLACK FRIDAY

of 100% up to 100

Then, you credit now my bonus 94,50 amount. Be honest with me. You need

to work with fair play. I believed in words of suport 1xbet who

assured which I was elegible for to participate of BLACK FRIDAY

promotion after to do a new deposit. And I deposited 94,50 to win

94,50. Credit my bonus now as promised the support!

Hello ArnN,

We've asked the Casino Representative to look into this issue you had with the bonus again. Please keep an eye on this thread for the updates.

Dear ArnN,

We've checked all the information which you provided to us twice. As was mentioned before, the Rules state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

The Security Service informed us that you made a withdrawal before making a deposit. The withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and only then you make a second deposit

Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus

1xBet acted in accordance with the Rules, which are listed on our website in the public domain:
https://br.1xbet.com/br/bonus/rules/black_friday/

You can contact us in any time, we will be glad to assist you with any issues

LIERS! YOU ARE LIERS! YOUR COMPANY IS A SCAM!

I entered in chat, removed doubts about this bonus, asked if I am

elegible for to participate. They said which yes

I WAS INDUCED TO DEPOSIT, FOR JUST AFTER TALKING THIS!

YOUR SUPPORT LIED TO ME!

Then, I done my second deposit, of amount 94,50, too using my Ecopayz

account, my second deposit here, believing which 1xbet will to honour

my bonus BLACK FRIDAY as the support on chat promised me

YOUR SUPPORT LIED TO ME? HONOUR WHAT PROMISED! I DONE MY PART AS CUSTOMER!

Dear ArnN,

We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus

The Rule states:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

In your case, the withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)

You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus

You have made a withdrawal, therefore you are automatically excluded from receiving this bonus

Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/

They didn't solve it and they continue to lie!

May all current users and potential future users see how dishonest you are and do not deliver what you promise!

They sent me to deposit, saying that I would win the promotion. I deposited and do not comply

It is for this reason that 1xBet and all companies that belong to the same group (22bet, MegaPari and all those with the same layout), are considered in all forums and review sites as the most dishonest companies in the world

Who do not pay anyone, just accept deposits and do not make payments, taking people's money, taking the money from honest users

I DO NOT RECOMMEND ANY OF THESE COMPANIES TO ANYONE! 1XBET, 22BET, MEGAPARI AND ALL THAT HAVE THE SAME LAYOUT OF PAGE, BECAUSE THEY BELONG TO THE SAME PEOPLE

Inadmissible not to honor what they promise!

Hello ArnN,

Since their T&C's for Friday bonus state one thing and you are saying that their Live Support told you a different thing, we have to go according to the T&C's of this promotion. 

Please make sure that you read T&C's of each promotion carefully before making any deposits in the future.

The casino's decision about your complaint is final and there's nothing more we can do to help you. 

Pathetic and dishonest decision. Just this

But, nothing more surprising, for a site that belongs to a group of rogue sites with other names (MegaPari, 22bet and many others with the same layout)

In a simple search for reviews on the internet, 99% are negative for these sites. Always, allegation of non-payment and confiscation of money without reason

Unfortunately, only I learned of their bad reputation, after depositing

They are on the blacklist of all major review and rating portals, without exception, for example in AskGamblers

So, anyone thinking about creating an account or putting money on these sites (1xbet, 22bet, MegaPari and others with the same layout): know that you will be cheated and lose money there, if you make a profit they will rob you. That's what 99% of reviews say about them. Anyone can search and see for themselves

Hello, I did many EcoPayz deposits without any problem for a long time, today i deposited again 50€ via EcoPayz, but nothing credited to my 1xBet Account. Money gone from EcoPayz account, so deposit went through but something wrong with 1xbet and it is not credited. I sent more than 10 emails to support with Screenshot of Deposit proof (ecopayz site) and ecopayz reference number of the transaction, now they say "Specialists are checking it" for many hours already... 

Ecopayz confirmed everything is normal from their side and the problem is with 1xBet, they even contacted 1xbet to fix this issue and said they will email me once 1xbet answers them. 

How can 1xbet take so long to credit my deposit? I GAVE THEM THE ECOPAYZ REFERENCE NUMBER, WITH THAT THEY CAN INSTANTLY SEE I DEPOSITED!!!

The support does ALWAYS give the same answer, like a robot... They only sa things like "forwarded to Specialists, we will email you" ...

I want to bet today and cant because they dont credit my deposit!!!

Can the Rep here do something about it or speed up the process? I mean they have all details about the payment they can check it in 2 minutes butWHY DOES IT TAKE SO DAMN LONG?????????

Please help, thanks!!!

Hello Tigpro,

Could you please send me your casino username in PM inbox and we'll ask the Casino Representative to look into this.

Hello, thank you very much for trying to help. 1 minute after you posted this i looked into my 1xbet account and the deposit is now credited. You can delete my post above.

Thank you again.

Hello Tigpro,

That's great! Thanks for letting us know. In that case, we don't need to do anything since it's been sorted out in the meantime.

Hello. 1xBet has settled my bet wrong, the bet number is 14144746953 .

They settled the iceland basketball match Tindastoll - Thor with score of 100-76 , while the real final score is 100-75 , as you can see at many different sites, for example: https://www.flashscore.com/match/xKvT4yrC/#match-summary

Or https://betguide24.com/tindastoll-ice-thor-ak-akureyri-ice-h2h-3015584-3015684?30691412

Also, other bookmakers settled it correctly as 100-75 score.

I bet undet 175.5 end it ended exactly 175 so i won but 1xbet scored it wrong 100-76.

The support doesnt help even though i sent them all websites with correct score.

Can the rep here or LCB help? The bet ID is 14144746953

Thanks

Hello Tigpro,

We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hello Tigpro,

Could you please send me your client ID number in PM inbox since the Casino Representative can't look into this with only bet ID number provided.

They say their official source fibalivestats or eurobasket or something shows 100-76 and they sent link to it but all other sites have it 100-75 and i know of other bookmakers which scored it 100-75 too but i dont care you can close the case. 1xbet is scam everyone knows it. No other bookmaker has as many complainta as them. Also, their support is the worst i have ever seen. 

Do not play at 1xbet.

Hello Tigpro,

The Casino Representative needs your casino username (client ID number) if you want him to look into your account. 

Please send it to my private message inbox, otherwise, we can't help you.

Hi i just wanted to request support from 1xbet rep.

Been wanting to withdraw but they reqiire documents even thought we did all this kyc already before (seems to be norm here)

Problem is now after 3 weeks of waiting for reply, ive been having a back and forth with them and they refuse to talk or give extra information only just repeating same thing.

Thr last email they send they only wrote half of the same thing and it cut off

Not sure what the hell is going on in That place

And ive just sent you a pm with all the pertinent information and screenshots of email conversation i had with them after 3 weeks of waiting for a reply.

They seem to be making a joke of the whole affair.

I really dont understand their game

Thank you in advance

Hello Kittigon Neyomsomruaj,

Thank you for providing me with your casino username and the screenshots of the email conversation you had with the casino. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Dear Kittigon Neyomsomruaj,

Thank you for your message. We would like to help you to sort this situation out

You are going through the standard verification procedure. The Security Service expects from you sending a selfie with a document in your hand and correspondence with the Security Service in the background of the selfie

The screenshot of your correspondence with them provided by you does not meet the requirements

We hope this information would be helpful for you in order to speed up the verification process:
- choose a good camera;
- the lighting in the room should be bright;
- get close to the camera and set it to the highest resolution

Please, note:
- the quality of the photo must be clear;
- the letters must be visible and easy to read;
- the room should be light

Besides, we ask you to treat the Security Service with respect and do not use the obscene language

Thanks for reply representative.

Hey im transparent ill just post screenshot of the entire conversation let proof tell the story

And we dont have to worry about me leaving out details, or you guys saying something then changing it later, no need for this rubbish theres photographic evidence who needs lying games. 

Cheers

Continuing

And of course the infamous one because of transparency

They just make you run around doing little task for them and then deny that you did the task for them and just completely feign ignorance and claim they never received it  even if you send 10 times.

Thats their style its unheard of, rather childish lols send them a email then they feign ignorance right to your face lols, its a good tactic i must say 

and just for transparency this is because i wanted to withdraw my 148,000 THB which is roughly equivalent to $4700 USD.

To be honest regardless of what they say here i will be surprised if i see any of that money, of course i will still attempt to recover but ultimately i just wanted to warn others.

Might not do anything but ill most likely send  their sponser partners pr team a few emails highlighting the scam and dishonesty allegations that are rife online ask them how they feel being associated with such company or did they simply forget to do their due diligence before accepting sponsership money. 

As i said might not do nothing but then again whats if it does? Lols who knows i got nothing to lose

Hello Kittigon Neyomsomruaj,

We've asked the Casino Representative to look into the evidence you provided on our forum and post a reply in this thread.

Dear Kittigon Neyomsomruaj,

Looking at those photos that you have provided to us, we can come to the conclusion that you send a screenshot of a photo. But the Security Service asks you to send only the original of your photo

Please, take away an obscene gesture. Such kind of gestures in the photo will not be accepted in any way because it is disrecpetful to behave in such manner of yours

The photo should be an original without any obscene gestures. You should provide a selfie with a document in your hand and correspondence with the Security Service in the background of the selfie

No the screenshot was for this forum only because i had to edit out details . What your team received was the original.

I dont even understand why you keep asking for original, like if your requesting a very specific photo of course im taking the photo for you and why would anyone on purpose save it then take screenshots and send you copies like it makes no sense and its more work.

But its all good ive sent you a new photo already i hope its to your requirements.

Just received attached email and have successfully withdrawn my deposited amounts.

They closed my account ... well its the same email as all the others in this thread. 

Im just glad to have been able to recoup mt deposited amount i dont need to know anymore info

Thanks lcb forum for help

And thanks especially to you Sydney for your time and efforts much appreciated

Hello Kittigon Neyomsomruaj,

Glad to hear that.Thanks for letting us know.

The worst customer support ever. They don't even reply to your email also. They don't care about player's problem. They don't solve any problem. Even though they don't refund your money back when it's there fault.

Hello Aftabul,

Could you please give us some more details about the issues you had at 1XBET Casino? If you want us to contact the Casino Representative, please private message me your casino username.

Hello! My Name is Alina Toma.

      Betting company 1xbet.com wants to steal my money. They charged me without providing any evidence and confiscated my money. Then they refused to respond to my emails. I read that there is a representative of them in this topic, and he helps to solve problems. I hope he will help with solving my problem. Otherwise, I ask you for an advice on how I can sue these scammers. You can't just steal money from a person by making an unsubstantiated accusation. In court, they will have to admit their deception and give me my money. But I still hope that the problem will be solved with the help of a representative here and I will not have to waste my time on the courts in Curacao.

 I will describe what happened in all the details from the very beginning of my cooperation with this company. I apologize for such a long text.

I have joined 1xbet.com in march 2020. Made first deposit and started betting. Second deposit I have made on 13 august 2020, made several bets, and the same day have made 3 withdrawals in sum of 7000$. 1xbet.com didn't request any verification. I continued betting, and after my last winning, decided to make a withdrawal, on 6 december 2020. Two latest bets were made on 2 december 2020 at 20:33 and 20:24 EET, Formula 1, Sakhir Gran-Prix .Race.Winner:  Valtteri Bottas (Mercedes) Wins – No – 1.49 , I bet 3453,67$ and Max Verstappen (Red Bull) Wins – No – 1.49, I bet 3700$. You can check in any sources and services that store history coefficients - on the evening of December 2, these were completely ordinary coefficients for these events. The easiest way – you can check history of trade on Betfair Exchange. I have made a photo of these two bets. So, I have made a withdrawal of 3000$. It was declined. I have made a screenshot of it. They requested photos of my ID.  So I have sent 2 photos of my ID, front and back After that I received first e-mail from 1xbet.com, they requested a lot of screenshots from my Skrill account, I used for deposit and withdrawal earlier. Here is the text of their request: "To verify your account, please send screenshots from your Personal Computer from your personal account of the Scrill payment system: Settings tab," Personal Information, "" Limits and Verification "tab," Cards and bank accounts, "as well as the" All Transactions "tab, which will clearly reflect the wallet account transactions associated with our BettingCompany.

Provide a screenshot of Skrill showing the top-up of your gaming account. Each screenshot must show an email address linked to your Skrill wallet.

Each screenshot must be made without white fields in full image size, without trimming the window title and taskbar. "I have sent 6 screenshots, requested by 1xbet.com. I can’t attach any files here. Give me an e-mail, and I will send you these screenshots.

After sending those screenshots, I received another e-mail, where 1xbet requested a photo of my ID near my face and against the background of e-mail from 1xbet. I can’t attach any files here. Give me an e-mail, and I will send you these screenshots.

After sending it, I have received third e-mail, asking me who is Sebactian Pirlea for me. It was a very strange question. As this person is unknown for me, I answered I don’t know such a person.

      At last, I received another e-mail from 1xbet.com security, in Russian, as all e-mails, saying:

“Please be informed that we have decided to terminate our cooperation with you (close the gaming account) on the basis of the General Provisions of BC Rules:

If a member of a bet commits fraudulent actions against a bookmaker (multiaccounting, use of betting automation software, game on arbitration situations, if the game account is not used for betting, abuse of loyalty programs, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

- cancellation of rates;

- closing of the customer's account with cash back;

- appeals to law enforcement agencies on the fact of fraudulent actions committed by such a client.

Effective as of 01.01.2011

The decision was taken after a thorough investigation by our Security Service.

Please do not create a gaming account with our company.

In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is not subject to final review.

All requests from you on the blocking topic will b e ignored. "

Of course, I didn’t receive any money from 1xbet.com although the letter says:

“- closing of the customer's account with cash back;”

I wrote them a couple of e-mails, but 1xbet didn’t respond.

Then, I found this address in the information about the license issued for them: [email protected].

I wrote a letter to him and described the whole situation. The following response came:

"Dear Sir / Madam,

Upon your appeal an investigation was carried out.

Your account was blocked in accordance with the Company Terms and Conditions which you agreed when registering the account.

The reason for blocking is multi-account.

The amount of funds deposited into your account has been paid to you in full."

I wrote a response to this letter, also I wrote a letter to the feedback form of Curaçao gaming, in which I once again described the whole situation and asked them to investigate it. Here is their response to me from the mail [email protected]:

" Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have copied in the Operator representative to handle your complaint.

The Operator in copy is requested to provide you and Curaçao eGaming with an update regarding this particular complaint, no later than 7 days of this notice, in order to remain compliant.

Please note that this must be the only communication thread on the matter. Any other threads or channels of communication will be ignored. It is also mandatory to keep all recipients in the thread at all times.

Awaiting the Operator’s response.

Best Regards,

Curacao eGaming"

So, they told me that they requested an explanation from the operator and 1xbet must provide it within 7 days. I was not deceived here. At this time, a response came from [email protected]. In addition to me, the addressee of this response was also Curacao eGaming [email protected]. Here is the text of this answer:

"Dear Sir / Madam,

Re-registration was detected by our systems for several parameters. These data were considered in aggregate and give every reason to believe that the accounts really belong to one and the same person:

The same device from which the bets were made;
The same IP address when using the account;
The manner of playing the two accounts is the same.
Account 174943087 was opened after restrictions were applied to the first account specified by us earlier, namely 141417823.

All of the above indicates a clear violation of the rules by the player, which was the reason for the decision made by the Security Service.

The amount of the deposited funds was paid out in full.

Best regards,

Tikhonov Aleksandr, Security Service Chief Officer"

I was, to put it mildly, shocked by this, because I logged into my account only from my laptop and absolutely no one else uses it. Realizing the absurdity of these accusations, I decided to ask for details. After all, if the person, who wrote me this letter, opened up these details and compared them with my data, then he would 100% understand that this is a mistake. I wrote this letter: "I am sure I didn’t commit any illegal actions. And I will try to prove, till the end, that this is either some kind of mistake, or you are trying to fool me. You say, before account 174943087, I’ve owned account 141417823, and I was betting on it. In this case, I want to know all information from account 141417823: Name, Surname, date of birth, ID series and number, home address. Also I want to know answers to such questions:

Date when account 141417823 was created. Date when restrictions were applied to account 141417823.
MAC address of device, account 141417823 logged in and made bets.
IP address from which the logins were made to the account 141417823.
Bets that were made from the account 141417823.
If you refuse to provide any data, then I will consider that your actions are aimed at deliberate confiscation of my funds, which is a criminal offense."

I was waiting for an answer with these details. I also expected curacao egaming to read the operator's letter and conduct its own investigation. 10 days passed and my patience ran out. Wanting to get an answer from Curacao eGaming I wrote them another letter:

" Dear Curaçao eGaming. In your letter dated December 14, you said that you had requested information, regarding my complaint, from the operator's representative. He provided it, I wrote my answer to it, to which I didn’t receive any answer. I would like to know more, about the progress of your investigation of my situation. After all, you still didn’t answer anything on my problem. How long should I wait for your response? At the moment, it turns out, that the operator charged me, did not provide any evidence, and you, as the authority that issued the license to him, did not provide me with any information about this. I am determined to return my legal money and inform you that if in the next few days I will not get a response from you about the investigation or the waiting time of your response, I'm going to bring this situation into the public space and describe in detail the situation at various reputable forums and other resources, and will begin the process of applying to the courts. As you asked, I do not create new emails, I respond to your original email and all recipients are added by me to this email."

I will note that all letters were in one communication thread, I did not make any other threads or channels of communication. Also I kept all recipients in the thread, every time I wrote a letter, as curacao egaming asked me in their first letter. But I received an answer, again, only from [email protected]

He did not tell me anything new, although I still expect him to answer questions about the mac address, IP and so on. Here's his answer : " Dear Sirs,

Re-registration was detected by our systems for several parameters. These data were considered in aggregate and give every reason to believe that the accounts really belong to one and the same person:

The same device from which the bets were made;
The same IP address when using the account;
The manner of playing the two accounts is the same.
Account 174943087 was opened after restrictions were applied to the first account specified by us earlier, namely 141417823.

All of the above indicates a clear violation of the rules by the player, which was the reason for the decision made by the Security Service.

The amount of deposited funds is $ 4.325

The amount paid out funds is $ 7.000.

We consider this case closed.

Best regards,

Tikhonov Aleksandr, Security Service Chief Officer"

Look, he's deliberately addressing to me “Sir”, even though he knows perfectly well that he's having a conversation with a girl. It's very disrespectful.

I wrote the answer:

" I'm Misses, Don't contact me sir.
Several letters ago, I asked you direct questions regarding the exact data of the poppy address, ip address, and so on. You ignored my letter and did not answer any of my questions. Obviously this proves that you want to steal my money in the most impudent way. I gave you a chance to correct a mistake or deliberate theft of my money by your colleagues . Now I believe that you, Alexander Tikhonov, are personally involved in this. I don't see any sense in the amounts you wrote down. All money in my account belongs to me and is honestly won. You can't just steal money from the account by presenting unsubstantiated charges! I warned you twice about my actions and now I bring your actions to the public judgment on various resources, and also begin the process of applying to the judicial authority. I ask you to provide the details and addresses of your organization at the place of registration. If you refuse to report them, then I will recognize them anyway, but I will also add to my statement that you refused to provide the official data and addresses of your organization.

Also I am still waiting for an official response from Curacao eGaming! You are added to all letters as you requested, which means you are aware of everything that is happening. Enough time has passed for you to understand the situation and express your opinion! Your silence makes you an accomplice to these criminals..."

I warned them that I would describe this situation on the forums and now I do it.

summing up everything and describing the situation briefly, it turns out the following:

There were never any complaints about my account, I played for a long time making deposits and withdrawals of funds exceeding deposits.
I requested a withdrawal, I was asked for a variety of documents and photos. I provided them all. I have fully proven my identity. If you have any doubts, I can still provide any proof of my identity.
The last question, after the full confirmation of my identity, was the question about a person. I have no idea who he is.
I was further charged that my account and that person's account were linked. No evidence was provided to me. I am convinced that it is impossible for so many circumstances to coincide. There is a huge amount of absurdity in this lie. They claim that in the spring of 2020 that person had problems with this bookmaker, then I created my account. Then allegedly we had similar bets. I used to bet on statistics in basketball, then on the outcome of basketball matches, then I became interested in Formula 1. All my bets have different periods of time, different amounts of money. It's impossible for someone to make similar bets. I use mobile internet. The IP address in this case is dynamic, and even if you imagine that at some point I logged in my account with the same IP address that this person previously used, there is no way that other IP addresses with which I logged in during all this time coincide. And the most absurd thing! Nobody. I repeat, no one uses my laptop. In this case, there is not even the slightest possibility that this person logged into his account from my laptop. I believe that these people are counting on the fact that they will not have to provide evidence of their accusations, because they do not have any. But I am determined to go all the way and I will file a lawsuit where they will have to recognize their lies. After that, I won't be satisfied with just getting my money. I will definitely supplement my story with photos of the court decision and this will forever affect their reputation. I still hope that their reputation is important to them and they will conduct their internal investigation, return my money to me, and those employees who wanted to deceive me will be punished.
Separately, I am amazed with the inaction of Curacao egaming, who issued them a license and does not consider necessary to conduct their own investigation of this situation.

Hello baobaggie,

Could you please send me your casino username to private message inbox and we're going to notify the Casino Representative. 

Hello baobaggie,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello baobaggie,

Regarding your request, we took a look at your case. Yes, your account was blocked due to the rules of the 1xBet company:

Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

- bet cancellation;
- closure of the customer’s account. Money that has been deposited into the account will be refunded.
-filing a claim to a law-enforcement agency.

The Security Service detected a Multi-Accounting and as a result, your account was blocked. Since the Security Service operates with exact data, they stated that you had more than one account

According to the above Rule, only the deposit amount can be withdrawn. As we can see, you have withdrawn even more than the deposit amount

As I have written many times before, I have not broken a single point of your rules. You stole my money, made a false accusation, and refused to provide any evidence. If you had read my entire message, you wouldn't have given me that answer. You refuse to look into this matter, so I will sue you. I ask you to provide the exact details and addresses of the company for filing an application to the court.
I will also be glad of any help in this matter from forum participants and administrators.

Hello baobaggie,

We've asked the Casino Representative to provide us with the evidence regarding the multiple accounts. Keep you updated.

Hello Sydney,

Did you get a response from 1xbet? 2weeks have passed.

Hello baobaggie,

The Casino Representative said that they would provide us with the evidence, but we still haven't received it. We've sent them a reminder email today. Keep you updated.