UNRESOLVED: Sunrise Slots

Hello, I also am having a hard time getting my winnings from Sunrise Casino. I submitted all my documents, met betting requirements, and tried to withdraw 1400 dollars. The transaction was approved for bitcoin withdrawal, along with their 100 dollar service fee taken out. This was on May 10th, and I keep getting the runaround on when I'll receive payment. Can you please help? My username is 8hwejczmkn, and I will enclose a screenshot of the payout approval. 

Hello DeanMeyer543, 

Please be advised that we don't have Sunrise Slots Casino listed on our LCB website. However we can reach out and try to escalate your complaint. Keep posted on this forum thread for any potential updates. 

Ok, thank you. I noticed you didn't have it listed, but you have helped others expedite their payments. Keeping my fingers crossed! 

Hello DeanMeyer543, 

Indeed we have helped many users with casino brands that are not listed on our website. However, the chances we get this resolved are lesser then the casino brands that we have listed on our website. 

Are there any updates for your case? We haven't heard back from Sunrise Slots Casino..we have sent a followup email. We have our fingers crossed too!  

No, I keep getting the runaround about their processors having delays. Meanwhile I keep getting emails like this promoting their "fast payouts". 

Hi DeanMeyer543,

Have you received any feedback from the casino? Please advise us if you have any updates regarding your withdrawal.

I received an email (like so many others have) about bitcoin withdrawals taking less than 48 hours. Made a deposit and played well more than I needed to after the bonus cleared. Requested a cash out on Aug 14th and was approved on Aug 16th. Assumed since this was Bitcoin that the money would be in my wallet soon after. I am now getting the typical runaround by support (making me send them different BTC addresses, escalating my case, currently having delays on BTC payments.  The most absurd part is I got the same email again today and I lost it.  I realize I haven't waited as long as most others but I can see the direction this is going. 

My Usename: v8dzsgt14j

I can private message my email if needed. Thank you!

Hello kentckyblue,

Please be advised that we do not have Sunrise Slots listed at LCB. With that said, we'll try to get in contact with the casino and inquire about your case anyway. Please send us your casino username via private message.

Hello kentckyblue,

Thank you for providing your casino username. We'll contact the casino on your behalf. Please keep an eye on this thread for any updates.

Hello kentckyblue,

Unfortunately, the casino hasn't been responsive thus far. We've sent them a reminder email in hopes that they will respond. Do you have any updates from your side?

Hi kentckyblue,

So far we haven't heard back from the representatives, we just sent one more reminder email. 

@kentckyblue do you have any updates, please? No response from the casino so far. 

We consider this case unresolved since we haven't heard back from the casino representative. If we get a response to the emails sent, we will reopen the complaint and assist further if needed. 

Avoid playing Sunrise Slots at all costs. They will promise two day turnaround for withdrawals, but I'm still waiting on two that were "started" on July 11. So I'm at 2.5 months and all I'm getting is the runaround. 

"It was sent to our processor". 

"We can't give details until the processor tells us."

"It takes time, but we can't tell you how long."

Who is this mysterious processor?  I find it hard to believe that it really takes 2.5 months to get from the casino to a bank. They must think their players are idiots.

My username for the casino is aprila***** 

Thank you. 

Hello april28wyco,

Thanks for sharing your account details with us. Regarding that we will try to get in touch with the Casino Representative although we do not have this Casino on our list. Once we get some of information we will back to you. Keep you posted.

Do not play at Sunrise Slots. They are quick to take your money and will not payout. Won $2000 9/7/2022 and $5000 9/12/2022 and all I am receiving from Sunrise is "processor delays". I email and chat them daily. Just getting copied and pasted responses. They can't give me a time frame on when I will receive my winnings. Bitcoin was my withdraw option because I got an email about 48 hour payouts with btc. LIES. Almost a month later and nothing. My 9/12 withdrawal is still pending for approval two weeks later. They keep telling me to choose check or wire as a back up but my bank will take several weeks to clear either option. And that's if the payout was even completed by Sunrise in a timely manner. $7000 that I won and probably will never see. This company does not need to be in business.

Username: 24oxb7****
 

Hello Enomiplayer,

We don't have this casino listed on the LCB forum, however, please send me your casino username to private message inbox and we'll try to get in touch with them regarding your withdrawal.

Hello april28wyco,

We still haven't received any update from the Casino.  We'll send a reminder in hopes that they will respond. Keep an eye on this thread for any updates.

Hello Enomiplayer,

Please send us your casino username via private message if you would like us to get in touch with the casino on your behalf.

Username is 24oxb7****
 

Hello Enomiplayer,

Thanks for your details. We will ping Casino Representative, and will back to you when we get some updates. Keep you posted.

Hi april28wyco,

We still haven't received any updates from the Casino thus far. We will keep trying. Keep you posted.

Thank you. I'm sure they'll ignore you, like they are me. 

Hi april28wyco,

Unfortunately they are so irresponsive thus far. If we don't get any response we need to mark this complaint as UNRESOLVED. If the Casino reach out to us we will re-open this case. 

Hi Enomiplayer,

Unfortunately they are so irresponsive thus far. If we don't get any response we need to mark this complaint as UNRESOLVED. If the Casino reach out to us we will re-open this case. 

I'm having a problem also with Sunrise Slots casino also..  For some unknown reason, they are not accepting my ID. It is not blurry, you can see all corners, and there is no glare.  I wish I read your complaint before I deposited.   Thanks Steve Good luck

Tamye Edwards

Hi Tamye Edwards,

We would like to help, but as you can see we can not get in touch with the Casino and our hands are tied regarding this brand at the moment. When we get some feedback we will let you know.

You can make a complaint for this Casino HERE.

Update:

Still no payment, I call and chat and email them almost every day. No one is on the same page. Very frustrating.

I have been going back and forth with Sunrise Casino about my withdrawal request that I had submitted back on 8/31/2022, they constantly keep bringing up that there was delays with BTC processor through their third party vendor. Yet they are able to take BTC deposits without any delays? I requested $496 withdrawal and they did not review request until 9/21/2022. They then approved withdrawal requested but adjusted the amount to $400 that very same day because they kept the $96 for bonus they had added to my deposit. So the $400 was approved to be paid out via bitcoin as of 9/21/2022 with of course 7-10 business day waiting period. As of 10/5/2022 which was 10th business day nothing going to my account they then asked me to setup backup withdrawal option for bank wire or check. Which I was going to do but then received another email stating that process was having delays as well. Made no sense, so why would I do that. The questions they wanted to answer in order to do bank wire were ridiculous, they even asked me for the date account was opened, everything except my blood type in order to initiate a transfer. Yeah that's not gonna happen. So I just kept BTC as my withdrawal method. I then noticed my BTC wallet address was different  and contacted my bank which they confirmed it had changed when I received funds from another establishment. So I contacted Sunrise casino again to make sure they had updated wallet address because I didn't want them using that as reason to not process payment that was over due. But they promised updating my wallet address would not delay my payment any longer because it was already in transit. Since it was a approved withdrawal as of 9/21/2022 it would be very simple to contact their third party vendor and update my BTC address. It is now 10/11/2022 and have still not received my payment. Of course when I call in now they are blaming it on the BTC address update, when supposedly that wasn't going to be a problem, I am so frustrated, I know it's only $400 but I mean come on it's still my money and they got their  $96 right away why can't they just be honest and stop giving me the run around 

Hello Rmariapolto,

Casino Sunrise Slots don't want to cooperate with us, they are ignoring our emails about the complaints. We didn't get any update from them thus far, and tried so many times to get in touch but unsuccessful unfortunately. We would like to help, but our hands are tied. 

Thank you for getting back to me, I guess I will just keep doing what I've been doing in hopes they will process my withdrawal eventually, thanks again for taking the time respond, enjoy the rest of your day.

Hi Rmariapolto,

You can make a complaint through this LINK , maybe it could help. 

We hope that you will resolve this issue as soon as possible.

Received 1 out of the 3 payments today. Took from 9/9 to today 10/12 to receive it. Four and a half weeks from approval date. 

Hi Enomiplayer,

Thank you for updating us. Hope that process will come to an end very soon. Keep us informing about the payment process.

Please help if you can! I've been waiting on a payout for $2480.00 since July 22 2022! I know I've seen you guys help out a lot of people who've had this problem and was hoping maybe a nudge from you would help   Who knows.   I've emailed, called , texted via support thru the website. I have numerous emails about the same as everyone else. "Slow processors" or "Delayed processor times"  It's been so frustrating !!   They continue to tell me my payout is in the "final stage" and is currently being sent to my bank and that was over a month ago! Im beginning to think I'm not getting paid!!  I know this casino is not listed on your site but saw that you guys still assisted! ANYTHING would be greatly appreciated  please and thank you! I'll send copies of emails as well to share!

Sorry for all the emails   There are like 10 more like this  

Casino is : SUNRISESLOTS      Username is: Cman772sd   Thanks again  

Sorry for the quick update but I've been on hold to talk with them now for almost two hours   No one is answering just wait music      

Hello Chad Ryan,

Unfortunately, there is nothing we can do to help you. Casino Sunrise Slots don't want to cooperate with us. They are ignoring our emails about the complaints.  

You can make a complaint through this LINK , maybe it could help.  

We hope that you will resolve this issue as soon as possible.  

We consider this case unresolved.

Thanks so much anyway! I filled out the form and submitted. Hope this does give them a push in the right direction. I love this site btw! Really eased my mind about a lot in the on line gambling world !  Thanks again to all of you!   Take care!!

To whom it may concern,

My username on sunriseslots.com is "ii2g0******"and my email associated with the account is matthewlee******@gmail.com

I recently won and withdrew $644.42 on September 25th and they are still giving me the runaround and cant keep their story straight. I've contacted them every single day to stay informed on the transaction and everyday it's a new issue. First I was going to receive my withdrawal in bitcoin which I preferred but then some imaginary problem came about on their end so it's turned into an international wire transfer of which they still can't give me a SWIFT code for. It's been over a month and I have yet to see any movement towards actually sending me my funds. I would be the utmost grateful for any help received.

Thanks!

Wanted to add this screen shot showing the date of approval for my withdrawal. The $644.42 is the amount they're actually giving me, for some reason the other amounts were deducted from my withdrawal despite showing that they were also approved for withdrawal...

Hello [email protected],

Please be advised that we don't have this Casino on our list, and we have tried to get in touch with them so many times but without any response, obviously they don't want to cooperate with complaints.

Unfortunately, we are forced to close any complaint that is connected with this brand.

I won $907 on Sunrise Slots on October 12th. The BTC withdrawal was approved October 14th. They've been telling me 7-10 days to be sent and 7-10 days for delivery. It's been 20 days now so I contacted them and they said "a few more weeks". Can you please help me?

Great. They are messing around with me too. I guess we're just not going to get our winnings and what we paid for:(

I had some issue getting a withdrawal from them as well. It DID end up getting paid but it's took almost two months and countless emails and chats in live chat to get anywhere with them. I think my slowest pay out ever but they did eventually pay.

Hello Kmarie222,

We would like to help but we are unable because we can not get any information from the casino, they are unresponsive at all thus far and obviously don't want to cooperate with complaints. You can try with this kind of complaint, maybe it could help. CLICK HERE and fill all the fields. 

Sunrise Casino is a scam. 

Hit 2500, they processed the withdrawal. Denied for missing info. Requested again, approved. Initial request was 9/18.

Now, they removed 135 from my withdrawal saying it was bonus, but they removed the bonus when I made the initial withdrawal. Then when they denied me they withdrew it again and put it back. Then my latest request that was approved, they removed it, then put it back once more. Marking it as 2 separate withdrawals now. 

I have spoken to countless reps, and have screenshots and emails. They give me fake info about escalating, and everything is fine, and it's all going well. Both payments are in the next batch of payouts.

11/18 I get a payment of 119 dollars. I check the BTC address it came from the next day and it had 4k still sitting in it. I could have been paid. They refuse to pay out the larger deposits and postpone the others for some reason with false info about third party payment providers. 

Tabella Group runs this casino and several others. Dreams Casino, Cool Cats, and various other clones. They all use the same slot provider and same dispute service. This is all the same people.

Hello AlexHetrick546,

Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.

We will mark this case as Unresolved.

Call the support and demand your money. Some of the casinos are scams, which is pretty sad. I've run into a lot of such, where all the documentation was submitted, and I still couldn't get my money transferred. That's why it is essential to find a reliable casino before transferring money for a withdrawal. I've got my top casinos due to my comprehensive experience in such entertainment. You could check my favorite Online Casino <link removed by moderator Berks> where I'm lucky pretty often. And be more careful trying new unknown casinos next time!

On November 20, 022 , I requested a $500 withdrawal on my winnings with Sunrise Casino. They advertise "lightning fast payouts." After submitting my request and noticing, I hadn't received any type of email or message that they acknowledged my request, I started a chat with an agent. It was then he told me I had to send a copy of my license and a bill with my name and address on it. On the 22nd of November, via chat, it was approved, but they say it'll be 7-10 days before I can get my winnings. I feel as though, when everything is approved, my winnings should be disbursed immediately.  

About a month ago, Limitless Casino stole 1500.00 from me. I feel like I'm living in Groundhog Day again. Sunrise Casino is doing the very exact thing Limitless Casino did to me. It's one excuse or reason after the other a to why my winnings are not being paid to me. Limitless ripped me off for a whopping 1500.00!!! Their excuse was that I had a playthrough balance which was NOT TRUE. I very specifically checked my account just before I made the withdrawal and my account was ZERO (0) playthrough balance. I argued this via chat with several representatives from Limitless Casino and finally squared that scenario up. Then they said that I played Progressive Slots and that's how IIwon the money, and those slots were off limits to play because I was playing under a