UNRESOLVED: Sunrise Slots

Hello tywolcot,

Thank your for sharing your experience and advising our members how to find a reliable Casino for having fun.

Hello KarenHeflin-Rowe595,

We are sorry because of your such a bad experience with those Casinos. Please be advised that Sunrise Slots is on our warning list and we can not get in touch with them thus far, obviously don't want to cooperate with complaints at all. Knowing that we are completely unable to help you with this brand unfortunately. We are forced to close all the complaints that are connected with them.

I just stated playing on this site. I just won a large amount of money but but haven't withdrawal from my winnings except $100. Could you please let me know how long the time frame is and did you receive your winnings?

Hello kacy x,

Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.

WON'T GIVE TOURNAMENT WIN

I'm going to make this post on every forum I can because I think this site is trash!! I have deposited quite a few times I went ahead and trusted it because I withdrew from Ruby Slots a few good times, They are having this 1K nightly giveaway and I've been trying to win and I finally did and the big one 1000$ I was so excited had my bitcoin withdrawal all ready to go from being prepared, and 2 days after my win they removed the winnings, even though it says NO DEPOSIT  required, I still get this multipole free chips taken in a row  used answer, although I'm a frequent depositor, they send me 20 daily free spins and I use them not knowing it would block this huge win!! Totally unfair period!! NO fine print says this unless you go deep into the T&C I'm calling and emailing but I'm disgusted. I doubt it will do any good I don't think they want to give out money

Hello NaughtyNikki777,

Sunrise Slots Casino is placed on LCB's warning list due to an ongoing list of complaints from players. Complaints state they have delayed payments and/or are not getting paid. Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.

SO SORRY to hear this!  

I too was playing in the same tourney and also won the thousand dollar top prize! I then take my winnings and proceed to give them my money back! But yet I win the regular slots also! The next day I play again and no win or loss so I request a withdrawal... two days later I sign in tO play and (with no warning, email, text, phone call or even a smoke signal) my balance in my account of   525$ was gone! I check my transaction page and my 700$ BTC withdrawal request was denied and  BOTH were paid out to "manager payment" in the amount of 1225$!!! When I asked live chat about this they said I wasn't "Titled to the money because no deposit was made when playing back to back tournaments"

I even argued the point about the"no deposit required"email I received and the fact that I also spend a significant amount of  cash there!   I also explained that more than half of that winnings was way outside of any t&c that was listed. They said I should be depositing after every free play!! Go figure!! 

Hello Chad Ryan,

Please be advised that Sunrise Slots is on our warning list and we can not get in touch with them thus far, obviously don't want to cooperate with complaints at all. Knowing that we are completely unable to help you with this brand unfortunately. We are forced to close all the complaints that are connected with them.

Talking to the live chat operator about withdrawal issues is useless. You might get somewhere if you converse via email with the sunrises payouts department. That's who I was in contact with when my withdrawl wasn't released. I discovered through my email convos that withdrawal couldn't be processed to my bank as my bank is on their list of banks that are restricted from their ability to deposit the money to my bank. I then gave them a list of banks in  my area and asked for a check up to see if they were also restricted banks and I found out there were two banks near me that wasn't on their list of restricted banks. So I signed myself up to one of them, sent the new bank swift details to them and my payout was in my bank account 3 days later. I actually set my bank app wrong and I thought my money wasn't there so two weeks later I messaged payouts to notify me and they responded the following day with instruction for me to follow so that they could initiate an investigation. I ended up calling the bank to help me sort out my bank app and that's when I discovered was definitely in my account. It was my fault because I set up my app showing the wrong account. Silly me. My advice to everyone resisting a payout via bank swift is to stop resisting and follow their advice about alternative withdrawal methods. No one can take money from your bank unless u give them your passwords.  

Whats so funny is how often they like to send out free spins. I get them all the time. Stop sending people bonuses if you dont intend to payout winnings.