Too all above:
We try our best. I am here most of the time, and I think i respond pretty quick. I have not seen one issue of anyone not getting paid, or being paid late. We still have some kinks to iron out, and if we are not for you, I understand, and I wish you well. But hopefully you give us a chance to be your casino.
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- Replied by
- casinojack
- at Sep 03, 09, 08:02:01 PM
- Full Member 206
- last active 7 years ago
-
- Replied by
- mamrone
- at Sep 03, 09, 08:02:55 PM
- Hero Member 912
- last active 4 years ago
-
- Replied by
- luvkittynumber1
- at Sep 03, 09, 08:06:05 PM
- Super Hero 1388
- last active 1 year ago
I'm thinking about canceling my account after this conversation. Not that I'm mad or anything. Having this one free chip policy kinda sucks. Here's my transcript you guys decide
info: Please wait for a site operator to respond.
info: You are now chatting with 'Rosie'
info: Your Issue ID for this chat is LTK151035547758X
Rosie: Welcome to Casino33 ! How may I assist you today?
Paul: Hello Rosie I just have a quick question,
Paul: once I claimed a free chip from Casino33, I won;t be able to claim another one ever again?
Rosie: it’s Casino policy only one free chip per account and you have already redeemed and played your welcome free chip.
Paul: ah i see
Rosie: May I have your name and username please?
Paul: it's ***********
Paul: and my name is ********
Rosie: I can give 400% if you make a deposit
Paul: yeah I'll do that later. I just wanted to know your policy.
Paul: thank you for checking
This is almost the exact conversation I had with Rosie earlier 2day.
What is it with casinos taking away free chips from depositing members anyway. We should b rewarded, not penalized.
Every time I deposited, it seemed like a constant struggle just 2 stay afloat.I can't stand havin' 2 put up with crappy payouts like that. It's very draining & extremely disappointing. I don't think I will b making anymore deposits there in the near future.
Casinojack...I would like to add that I don't want u 2 think I am unappreciative, b'cuz I am, but even the ROGUEST of all ROGUES offer free chips 4 their depositing members.2.8/ 5
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- Replied by
- casinojack
- at Sep 03, 09, 08:09:13 PM
- Full Member 206
- last active 7 years ago
I'm thinking about canceling my account after this conversation. Not that I'm mad or anything. Having this one free chip policy kinda sucks. Here's my transcript you guys decide
info: Please wait for a site operator to respond.
info: You are now chatting with 'Rosie'
info: Your Issue ID for this chat is LTK151035547758X
Rosie: Welcome to Casino33 ! How may I assist you today?
Paul: Hello Rosie I just have a quick question,
Paul: once I claimed a free chip from Casino33, I won;t be able to claim another one ever again?
Rosie: it’s Casino policy only one free chip per account and you have already redeemed and played your welcome free chip.
Paul: ah i see
Rosie: May I have your name and username please?
Paul: it's ***********
Paul: and my name is ********
Rosie: I can give 400% if you make a deposit
Paul: yeah I'll do that later. I just wanted to know your policy.
Paul: thank you for checking
This is almost the exact conversation I had with Rosie earlier 2day.
What is it with casinos taking away free chips from depositing members anyway. We should b rewarded, not penalized.
Every time I deposited, it seemed like a constant struggle just 2 stay afloat.I can't stand havin' 2 put up with crappy payouts like that. It's very draining & extremely disappointing. I don't think I will b making anymore deposits there in the near future.
This is incorrect, I will correct customer service. I think the confusion is that as of today, ALL free chips that are currently available for new players only. We DO give depositing players a Manager free chip, but is not a policy every deposit gets a free chip.
Thanks for bringing this to my attention...
PS: I noted earlier today you got $10.00 free chip?
2.8/ 5
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- Replied by
- mdlbug
- at Sep 03, 09, 08:27:26 PM
- Sr. Newbie 47
- last active 7 years ago
I think you do a great job answering and taking care of all of us quickly! We may not always like your answer lol, but, you are most attentive!
Now, of course, i have one more request!! You just said that we should use the same login at both casinos, i just tried and wasn't able to login to playfair...can you help please! thanks alot -
- Replied by
- casinojack
- at Sep 03, 09, 08:28:55 PM
- Full Member 206
- last active 7 years ago
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- Replied by
- TheSmartStylistdotcom
- at Sep 03, 09, 08:33:00 PM
- Jr. Member 55
- last active 8 years ago
-
- Replied by
- casinojack
- at Sep 03, 09, 08:55:11 PM
- Full Member 206
- last active 7 years ago
-
- Replied by
- casinojack
- at Sep 03, 09, 08:55:43 PM
- Full Member 206
- last active 7 years ago
-
- Replied by
- poker247
- at Sep 03, 09, 08:56:35 PM
- Full Member 137
- last active 7 years ago
If you ask me this casino is JUNK and I have had NOTHING but problems with both sites! Not only did my casino 33 account get blocked for no reason, I spoke with Gabe on Live chat over a week ago and he said he he would put in a note to get it unlocked.... a week later STILL locked out! Then today I redeemed the QUICKCASH bonus and 4 times my session was closed and a message appeared "your session was terminated by a network administrator"! If you have the power to terminate my session, you have the power to *rig* the payouts IMO. There is no way in HELL I will spend a dime at either casino and uninstalled both! Too bad considering I am a degenerate gambler with money to burn....Oh well uess I will spend it Casino Titan instead
You will get disconnected if playing progressives. I'm sorry you didn't get the message, Can I get your LoginID and I will look into it ?
Don't bother.... I uninstalled BOTH casino and REFUSE to spend a cent at either of them..... and like I said in a previous post.... I have $50 that says you will be considered a Rogue casino and get a LCB warning sign before the end of the month! I have been gambling online for YEARS and NEVER been treated or experienced what I have with these 2 "new" casinos1.4/ 5
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- Replied by
- casinojack
- at Sep 03, 09, 09:08:57 PM
- Full Member 206
- last active 7 years ago
If you ask me this casino is JUNK and I have had NOTHING but problems with both sites! Not only did my casino 33 account get blocked for no reason, I spoke with Gabe on Live chat over a week ago and he said he he would put in a note to get it unlocked.... a week later STILL locked out! Then today I redeemed the QUICKCASH bonus and 4 times my session was closed and a message appeared "your session was terminated by a network administrator"! If you have the power to terminate my session, you have the power to *rig* the payouts IMO. There is no way in HELL I will spend a dime at either casino and uninstalled both! Too bad considering I am a degenerate gambler with money to burn....Oh well uess I will spend it Casino Titan instead
You will get disconnected if playing progressives. I'm sorry you didn't get the message, Can I get your LoginID and I will look into it ?
Don't bother.... I uninstalled BOTH casino and REFUSE to spend a cent at either of them..... and like I said in a previous post.... I have $50 that says you will be considered a Rogue casino and get a LCB warning sign before the end of the month! I have been gambling online for YEARS and NEVER been treated or experienced what I have with these 2 "new" casinos
I will take that bet!!1.4/ 5
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- Replied by
- Tinmanfan
- at Sep 03, 09, 10:12:27 PM
- Hero Member 766
- last active 4 years ago
If you ask me this casino is JUNK and I have had NOTHING but problems with both sites! Not only did my casino 33 account get blocked for no reason, I spoke with Gabe on Live chat over a week ago and he said he he would put in a note to get it unlocked.... a week later STILL locked out! Then today I redeemed the QUICKCASH bonus and 4 times my session was closed and a message appeared "your session was terminated by a network administrator"! If you have the power to terminate my session, you have the power to *rig* the payouts IMO. There is no way in HELL I will spend a dime at either casino and uninstalled both! Too bad considering I am a degenerate gambler with money to burn....Oh well uess I will spend it Casino Titan instead
You will get disconnected if playing progressives. I'm sorry you didn't get the message, Can I get your LoginID and I will look into it ?
Don't bother.... I uninstalled BOTH casino and REFUSE to spend a cent at either of them..... and like I said in a previous post.... I have $50 that says you will be considered a Rogue casino and get a LCB warning sign before the end of the month! I have been gambling online for YEARS and NEVER been treated or experienced what I have with these 2 "new" casinos
Oh my....:(1.4/ 5
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- Replied by
- casinojack
- at Sep 03, 09, 11:07:50 PM
- Full Member 206
- last active 7 years ago
-
- Replied by
- POKEGIGGLES
- at Sep 04, 09, 01:54:01 AM
- Sr. Member 491
- last active 7 years ago
Well...POKEGIGGLES...Did it work? I don't see y it wouldn't b'cuz the free chip is advertised on their homepage, but I thought I would check back with u just in case u had any problems.
Sorry . um actually i didnt get to dl the their software... I had so many other casino files and my comp totally went slow on me. Ive been trying to make space. -
- Replied by
- jade
- at Sep 04, 09, 07:47:08 AM
- Super Hero 1027
- last active 3 years ago
I just want to say exactly, what is so great about these 2 casino's. "TRAINNING." I had a $250 withdrawl from a $40 no bonus deposit last night and requested a withdrawl. Rod helped me process the request and even sent me the faxback form. This morning when I went to fill out the form I had a bit of a problem, emailed the casino, but I was a bit impatient. So I went back to live support and before I could open my mouth, Cindy said, "I was just going to send you an email." And now I can add "They read minds." Fabulous Support!
2009 Best Online Casinos (you've got my vote!)
jade -
- Replied by
- casinojack
- at Sep 04, 09, 10:06:51 AM
- Full Member 206
- last active 7 years ago
Hey CasinoJack~ Will Casino33 and/or Playfair b offering any special deposit match bonuses for the Labor Day holiday?
We do
Starts SUnday but here it is
Happy Labor Day Week
Labor Day. Sitting in the back yard, enjoying a good barbeque with friends and family, it doesn’t get much better.
Or does it?
Casino33 takes one holiday and turns it into a ‘holiweek’!
Each day you deposit at Casino33 your bonus will get bigger and bigger.
Day 1 – 20%
Day 2 – 25%
Day 3 – 40%
Day 4 – 50%
Day 5 – 75%
Day 6 – 80%
Day 7 – 100%
That is almost $2,000 in bonus money in one week!
If that wasn’t enough to make you win enough money to stop working, we give you 5% cash back on all your losses.
Casino33….We work for you on Labor Day Week!
2.8/ 5
-
- Replied by
- casinojack
- at Sep 04, 09, 10:07:30 AM
- Full Member 206
- last active 7 years ago
I just want to say exactly, what is so great about these 2 casino's. "TRAINNING." I had a $250 withdrawl from a $40 no bonus deposit last night and requested a withdrawl. Rod helped me process the request and even sent me the faxback form. This morning when I went to fill out the form I had a bit of a problem, emailed the casino, but I was a bit impatient. So I went back to live support and before I could open my mouth, Cindy said, "I was just going to send you an email." And now I can add "They read minds." Fabulous Support!
2009 Best Online Casinos (you've got my vote!)
jade
Why thank you -
- Replied by
- POKEGIGGLES
- at Sep 05, 09, 02:23:38 PM
- Sr. Member 491
- last active 7 years ago
-
- Replied by
- gofish01
- at Sep 08, 09, 09:37:22 PM
- Jr. Member 65
- last active 8 years ago
Hi guys.. Sorry to have posted and then disappeared.. I had to take a trip to Texas!! Anyway.. I reversed my withdrawal and played it all away (What an idiot.. huh?).. Thing is.. I had a blast playing and for anyone who's complaining about free chips.. Let me just say this.. If you think you deserve a free chip (depositors) just go to live support and talk to them.. You just might be surprized!! I personally don't like all the free chips some casinos offer.. Most of the time players end up getting in trouble with them.. They will hit something big and can't cash out. I really like the way Playfair and Casino33 handle their free chips.. Talking to support has always been a pleasant experience for me.. I would also vote them best casino and customer support teams of the year!! Just my two cents!!!!!! ;o)
Kelly2.8/ 5
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- Replied by
- jade
- at Sep 12, 09, 12:16:29 PM
- Super Hero 1027
- last active 3 years ago
Don't even feel bad for 1 minute gofish01. I did the same thing!
I had 2 pending withdrawls, $250 @ Casino33 & $150 @ Playfair. The Labor Day weekend was soooo loooong, every time I went to the cashier to make a small deposit, the withdrawls were in the way. If I wanted to play there, I had to take the money out of the withdrawl. I asked live support about this, but they said that is the way it is set up, smart casino's. So, lost it all!
I read your post and went and asked if I could get a free chip and they told me; I got my free chip and was never going to get another one!
That hurt my feelings. The "only 1 free chip" rule is the only thing that will really keep me from making as many deposits to them as I do to say, "Vegas Regal," now they know how to give out free chips!!!
Hope maybe later that they will change that rule!
jade2.8/ 5
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- Replied by
- Tinmanfan
- at Sep 12, 09, 12:59:49 PM
- Hero Member 766
- last active 4 years ago
Not me.......... I'd much rather give my money 2 a casino that DOESN'T offer alot of free chips & allows me 2 cash out winnings w/ no problems than 2 make the so-called required in-between deposit & try 2 cash out only 2 b told I'm a free-chip abuser. And according 2 some members on here, this has happened 2 them, so I'd rather b safe than sorry
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- Replied by
- jade
- at Sep 13, 09, 01:22:06 PM
- Super Hero 1027
- last active 3 years ago
Well, Tinmanfan, if you have a tendency to abuse free chips and not follow the, just about universal, standard policy, for online casinos, regarding free bonus coupons. I agree with you, you should stay away from free chips altogether. I'm sure that must be very embarrassing for you and your friends to be called chip abusers. I follow the rules very carefully myself and enjoy the challenge and excitement of trying to make the playthrough and maybe even cashout on the casinos money. I need a little more action than just hittin that button, hittin that button, hittin that button. But, I do understand, if you feel that you should play it safe then by all means you should do that.
jade -
- Replied by
- Tinmanfan
- at Sep 13, 09, 07:05:56 PM
- Hero Member 766
- last active 4 years ago
Well, Tinmanfan, if you have a tendency to abuse free chips and not follow the, just about universal, standard policy, for online casinos, regarding free bonus coupons. I agree with you, you should stay away from free chips altogether. I'm sure that must be very embarrassing for you and your friends to be called chip abusers. I follow the rules very carefully myself and enjoy the challenge and excitement of trying to make the playthrough and maybe even cashout on the casinos money. I need a little more action than just hittin that button, hittin that button, hittin that button. But, I do understand, if you feel that you should play it safe then by all means you should do that.
jade
No chip abuser here; but there have been postings by some members who HAVE followed the rules re: free chips & have still not been permitted 2 cash in winnings. I have a select group of casinos that I use ONLY 4 free chip fun, as they r known rogues. If I want 2 make some bucks, I make sure I deposit @ a casino where I HAVEN'T redeemed free chippers... just a good way 2 make sure I'm not disappointed -
- Replied by
- bradwill
- at Sep 13, 09, 07:12:31 PM
- Full Member 216
- last active 8 years ago
Is playfair still offering any signup bonus?
It still shows the $55 signup on their website's homepage, but not on the promotions page. If they are, what are the terms? Is blackjack an acceptable game or are they limited to slots, keno and scratchboards? Info on the promotions page seems to suggest it is acceptable but it's not clear.
There's also this: "Bonuses are for amusement purposes only and only for recreational players and therefore can not be cashed out."
I see that some of you have cashed out your signup bonuses, so did they have special terms that superceeded this statement? -
- Replied by
- Tinmanfan
- at Sep 15, 09, 07:39:53 PM
- Hero Member 766
- last active 4 years ago
Any info on the questions above?
Hi Brad~
Welcome to LCB; I find it very helpful 2 talk 2 live chat about what promos they offer. Quite often I've gotten some real nice deposit match promos that are NOT adverstised Live chat reps @ both of these casinos r phenomenal & will politely answer any questions u might have.
The best way 2 explain about the bonus not being cashable: Say u make a deposit & the casino matches your deposit amount for, say, 100%. U can't then go & try 2 withdraw the 100% match amount. There is a playthru amount u r required 2 reach before u can request a cash-out. For instance, I redeemed a 333% deposit match on my deposit of 25 dollars. I had 2 play thru this 33x be4 I could request a cash-out. When all was said & done, I did make the playthru & had several hundred dollars 2 request 4 cashout. Unfortunately, I decided 2 keep playing & ended up losing:)
Hope this helps, and again, I urge u 2 talk w/ live chat @ 33 & Playfair.
Good luck & happy slotting -
- Replied by
- casinojack
- at Sep 16, 09, 11:21:58 AM
- Full Member 206
- last active 7 years ago
Is playfair still offering any signup bonus?
It still shows the $55 signup on their website's homepage, but not on the promotions page. If they are, what are the terms? Is blackjack an acceptable game or are they limited to slots, keno and scratchboards? Info on the promotions page seems to suggest it is acceptable but it's not clear.
There's also this: "Bonuses are for amusement purposes only and only for recreational players and therefore can not be cashed out."
I see that some of you have cashed out your signup bonuses, so did they have special terms that superceeded this statement?
Sorry for delay. If the site says it we do offer it... -
- Replied by
- Rubyblue
- at Sep 16, 09, 03:59:49 PM
- Full Member 177
- last active 5 years ago
Here we go again. Last night after having live support check my account at Playfair I requested & received the promo code for "jimbeaux sent me." I was playing along in approved games & was suddenly locked out.
I had support check my account first to ensure I hadn't double chipped or had duplicate accounts because I intended to deposit there this morning. A few minutes later I checked & found my Casino33 account locked as well--apparentlly they ARE still connected, all statements to the contrary by their staff not-withstanding.
I could understand if I'd made an error (and I still might have & missed it in my own records), but I specifically had live support check FIRST from inside the casino cashier so there could be absolutely no confusion. No offense, but all the RTG sites look alike so I ALWAYS have my account checked prior to redeeming a ND chip or depositing.
I'd thought to deposit at Playfair as they clearly have a responsive casino rep here and seemed to be working hard to be both fair & professional. Now I'm glad I didn't and I won't until this is cleared up.
So, first, why (assuming this is my mistake) did Live Support give bad info & credit the promo at Playfair?
Second, why, when we're told repeatedly that Playfair & Casino33 are no longer "sisters," are accounts still linked?
Thanks...rubyblue2.8/ 5
-
- Replied by
- casinojack
- at Sep 16, 09, 04:37:25 PM
- Full Member 206
- last active 7 years ago
Here we go again. Last night after having live support check my account at Playfair I requested & received the promo code for "jimbeaux sent me." I was playing along in approved games & was suddenly locked out.
I had support check my account first to ensure I hadn't double chipped or had duplicate accounts because I intended to deposit there this morning. A few minutes later I checked & found my Casino33 account locked as well--apparentlly they ARE still connected, all statements to the contrary by their staff not-withstanding.
I could understand if I'd made an error (and I still might have & missed it in my own records), but I specifically had live support check FIRST from inside the casino cashier so there could be absolutely no confusion. No offense, but all the RTG sites look alike so I ALWAYS have my account checked prior to redeeming a ND chip or depositing.
I'd thought to deposit at Playfair as they clearly have a responsive casino rep here and seemed to be working hard to be both fair & professional. Now I'm glad I didn't and I won't until this is cleared up.
So, first, why (assuming this is my mistake) did Live Support give bad info & credit the promo at Playfair?
Second, why, when we're told repeatedly that Playfair & Casino33 are no longer "sisters," are accounts still linked?
Thanks...rubyblue
They are no longer sister sites, in that they are all under one roof now!
Pm me your Login Id and i will look into it.2.8/ 5
-
- Replied by
- luvkittynumber1
- at Sep 16, 09, 05:13:45 PM
- Super Hero 1388
- last active 1 year ago
Second, why, when we're told repeatedly that Playfair & Casino33 are no longer "sisters," are accounts still linked?
Thanks...rubyblue
U know the funny thing about this is that I asked the very same ?
I was trying 2 make a deposit @ casino33 & for some reason they would not except my debit card so I contacted support. I was then told that my account needed to be validated verbally so they needed to call me. I ended up not being able to get the card to work there so I then decided I would just make a deposit @ playfair instead since I had used the card there b4 with no problems @ all. I contacted support there to check out the current offers & was very much surprised when the it ended up being the very same person I had just talked 2 @ casino33. So that's when I asked him, not only blueday's ?, but a few others as well.
I would like to add...that personally I have never had any problems with either of my accounts like others have like getting locked out & such, but I still don't understand y it is still such a problem.2.8/ 5
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- Replied by
- casinojack
- at Sep 16, 09, 05:23:35 PM
- Full Member 206
- last active 7 years ago
-
- Replied by
- luvkittynumber1
- at Sep 16, 09, 05:26:19 PM
- Super Hero 1388
- last active 1 year ago
-
- Replied by
- casinojack
- at Sep 16, 09, 07:34:41 PM
- Full Member 206
- last active 7 years ago
-
- Replied by
- luvkittynumber1
- at Sep 16, 09, 08:01:13 PM
- Super Hero 1388
- last active 1 year ago
-
- Replied by
- Rubyblue
- at Sep 16, 09, 09:37:09 PM
- Full Member 177
- last active 5 years ago
That's ok. Wish I'd have at least been able to play jimbeaux's promo but I'll go with the RTG site I've been with--they've never given me bad info on my account (which is the kiss of death) & they've always honored their offers & even helped keep me from making a chip/dupe error. Now THAT'S the service I'm looking for!
Also, notice the 65 ND is still showing on Playfair's home page? Notice how it still doesn't work?
So I'm seeing a mean line talked but no walk and you know what they say about that...money talks, (explitive) walks
Happy gaming!
Rubyblue -
- Replied by
- luvkittynumber1
- at Sep 16, 09, 10:49:44 PM
- Super Hero 1388
- last active 1 year ago
-
- Replied by
- Rubyblue
- at Sep 16, 09, 11:43:50 PM
- Full Member 177
- last active 5 years ago
Thanks, kitty. I'm afraid Playfair & Casino33 (since they're now the same according to Jack) will have to remain on probation as far as I'm concerned.
I've been following this thread & it seems that there's a whole lot of problems that range from unresponsive support to "accidental" lockouts to chip/$$ disputes. It's good that someone is trying to fix it, but that doesn't outweigh the bad if it's my cash they've locked up & having to wait nearly a day to have it fixed.
I see the same complaints & the same patterns repeated which says to me someone needs to address those core issues. Until I see proof of that it's back to the Cube. Oh, did I mention I STILL haven't had a reply from support? If I hadn't posted here it would still be locked. Not with my money they don't
Ya'll have great luck & win big!
rubyblue2.8/ 5
-
- Replied by
- CURTSONLYLOVE1
- at Sep 16, 09, 11:46:58 PM
- Hero Member 818
- last active 4 years ago
I just want to say exactly, what is so great about these 2 casino's. "TRAINNING." I had a $250 withdrawl from a $40 no bonus deposit last night and requested a withdrawl. Rod helped me process the request and even sent me the faxback form. This morning when I went to fill out the form I had a bit of a problem, emailed the casino, but I was a bit impatient. So I went back to live support and before I could open my mouth, Cindy said, "I was just going to send you an email." And now I can add "They read minds." Fabulous Support!
2009 Best Online Casinos (you've got my vote!)
jade
Why thank you
i have a question for playfair casino..i hope u can help me with this please casino jack: i played on a 25.00ndb i was playing 1.25 a spin i had something like 243.00 (not exact but well over 200.00) i was doing auto spin at 25 spins when i looked up again i had 44.00 and about 12 more spins to go...i am assuming i met playthrough requirements and was left with the 50.00 that i could withdrawl...i decided to let the spins spin out wellllll, i got five of something and it went to over 200.00 before the spins finished i received 20 free spins and finished at over 300.00..what exactly can i withdrawl only 50.00 or what i made from the 50.00 after they took away the excess when i reached the playthrough requirements.. i will await ur answer before i withdrawal or lose it all..
thanking u in advance for ur help. -
- Replied by
- CURTSONLYLOVE1
- at Sep 17, 09, 09:54:40 AM
- Hero Member 818
- last active 4 years ago
That's ok. Wish I'd have at least been able to play jimbeaux's promo but I'll go with the RTG site I've been with--they've never given me bad info on my account (which is the kiss of death) & they've always honored their offers & even helped keep me from making a chip/dupe error. Now THAT'S the service I'm looking for!
Also, notice the 65 ND is still showing on Playfair's home page? Notice how it still doesn't work?
So I'm seeing a mean line talked but no walk and you know what they say about that...money talks, (explitive) walks
Happy gaming!
Rubyblue
i guess it is my time to experience what i have been reading about rtg's for a long time as u see my post before this asking for info...well i logged into the casino this morning and it said my account is LOCKED..i can not log in to contact customer support..how can i contact them if i cant log in..well up until this point i have had good experiences with rtg....
please casino jack i need ur help in this matter it will be greatly appricated... -
- Replied by
- casinojack
- at Sep 17, 09, 10:11:05 AM
- Full Member 206
- last active 7 years ago
Thanks, kitty. I'm afraid Playfair & Casino33 (since they're now the same according to Jack) will have to remain on probation as far as I'm concerned.
I've been following this thread & it seems that there's a whole lot of problems that range from unresponsive support to "accidental" lockouts to chip/$$ disputes. It's good that someone is trying to fix it, but that doesn't outweigh the bad if it's my cash they've locked up & having to wait nearly a day to have it fixed.
I see the same complaints & the same patterns repeated which says to me someone needs to address those core issues. Until I see proof of that it's back to the Cube. Oh, did I mention I STILL haven't had a reply from support? If I hadn't posted here it would still be locked. Not with my money they don't ;)
Ya'll have great luck & win big!
rubyblue
Wow!
Not really fair...You sent me a PM last night, i was at dinner with my GF. I went ahead and used a computer at the restaurant (I know the guy) to hurry up and unlock you. In my haste to run back to my girl and not be single I didn't reply to your PM, I had forgotten and I am sorry.
I know I respond faster to most requests faster to most requests by any casino in any forum. So pleas weigh this in your descion.
You have redeemed 3 free chips so far, so we cant be to bad, we kept making exceptions for you.
I am in just disbelief that someone says these things.
Well, sorry we couldn't make you happy, Good luck.
2.8/ 5
-
- Replied by
- casinojack
- at Sep 17, 09, 10:12:06 AM
- Full Member 206
- last active 7 years ago
I just want to say exactly, what is so great about these 2 casino's. "TRAINNING." I had a $250 withdrawl from a $40 no bonus deposit last night and requested a withdrawl. Rod helped me process the request and even sent me the faxback form. This morning when I went to fill out the form I had a bit of a problem, emailed the casino, but I was a bit impatient. So I went back to live support and before I could open my mouth, Cindy said, "I was just going to send you an email." And now I can add "They read minds." Fabulous Support!
2009 Best Online Casinos (you've got my vote!)
jade
Why thank you
i have a question for playfair casino..i hope u can help me with this please casino jack: i played on a 25.00ndb i was playing 1.25 a spin i had something like 243.00 (not exact but well over 200.00) i was doing auto spin at 25 spins when i looked up again i had 44.00 and about 12 more spins to go...i am assuming i met playthrough requirements and was left with the 50.00 that i could withdrawl...i decided to let the spins spin out wellllll, i got five of something and it went to over 200.00 before the spins finished i received 20 free spins and finished at over 300.00..what exactly can i withdrawl only 50.00 or what i made from the 50.00 after they took away the excess when i reached the playthrough requirements.. i will await ur answer before i withdrawal or lose it all..
thanking u in advance for ur help.
For both your requests above, please Pm me your loginID -
- Replied by
- medtrans
- at Sep 17, 09, 01:32:05 PM
- Super Hero 1359
- last active 3 years ago
I go to live chat when I have a problem with a casino. If you can't log into your account go to the casino's main page from the internet. For Playfair, live chat is at the bottom on the right. Talk to them and get your problems solved.
I won on the free chip from Playfair and got paid right away. It was the first free chip I had ever cashed on, although I do not play many. Since then I have deposited more than I want to admit to Playfair, yet I don't hold it against them.
Let's give casinojack the credit he deserves. He has always been very helpful to all. A lot of problems people are having can be solved by going to live chat.
Just my opinion,
Medtrans
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