CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

I hope everything works out for you. Good luck on your new adventure and life path 

Hi everybody,

I hope you aren't missing Daniel too much. I wanted to reactivate this thread and take the opportunity to update you with some news from a few of our casino brands. 

<PROMO REMOVED>

I’d like to take this opportunity to inform everyone that our current cash-out limits at Jackpot Grand have been extended to up to $3,000 per week as shown on our website.

We welcome all players to come and try us out. Please feel free to contact me for any additional information or help. I’ll be happy to assist : )

Have a nice week and hope to see you around!

Hi Clara.  I don't think many people would miss Daniel.  I personally thought he was useless, because whenever there were issues he would go into hiding for days on end.  I do understand that he probably couldn't control all the little games the group plays, but at least he could have been there.

Great news on the limit increase, but many of the brands advertise that, but nobody actually gets the 3k. 

This thread is quiet lately. Either less people or playing there; And/or this group has finally got it's act together.

Hi, I am new to this but can anyone tell me if Slots Jungle has went under new management? I have never had a problem withdrawing from my account. I am a sliverback VIP and my old VIP manager who was Julia which by the way was AWESOME left and now I have Andrew. I tried making a withdrawal for my amount and I emailed him to let him know. I never got a reply. Them I received an email saying I was excluded from any coupons but really could not get a answer why. Then after 3 emails to the finance department and Andrew and support, I got a email saying there were issues with their withdrawal department. Next it said it was approved but they went with a new company that handles withdrawals. They set me up a Account and when I checked only 500.00 had went through and you have to have at least 1000.00 to get your money. They put the rest back in my casino account and told me I had to keep trying to withdrawal it 500.00 at a time!!! I never had to do this before. Has anyone else had any of these problems?

Hi,

Im sorry to hear you are experiencting this problems at the casino. Ill get this sorted ASAP, probably on monday.

Again, I apologize for the inconvenience.

Clara

Thank you. That would be nice. I have never had a problem when Julia was my VIP manager she was great. Andrew not so much I am very unhappy right now with Slot jungle and can never get any sort of answer. any input would be nice. Thank you again

Hi Snuggles,

You can be sure this will be corrected and the assistance level will stay the same. In any case you can always let me know. Will update you on sunday.

Bests

HI snuggles,

please send me your username by pm.

thanks!

Darnit Chocolate you spoke too soon

HI rena,


problems will arise but I believe the important thing is that players have someone to ask for assistance and receive a fast reply.

I'm taking care of this issue, just need the username.

Have an amazing weekend.

Clara

Hi Snuggles,


I spoke with the brand manager and got some information about your case. Following some withdrawals, the casino will put a temporary restriction on some account features.  This is not a permanent change by any means.  You can contact an account manager for more details.  The casino told me to inform you that the account manager for this temporary class change is: Mary ([email protected]).  When your class is changed back, you will receive an update from your regular account manager to notify you. 

There aren't any new policies from the time that Julia stopped working for Slots Jungle relating to what is happening with your account. 

Sorry for the inconvenience.

following some withdrawals,  the casino will put a temporary restriction on some account features???????what EXACTLY does this mean clara???  where does it say this??

LOL, we all know what to expect with this group.  I bet she only receives $500 at a time on withdrawals.  What a joke.  Why would anyone in there right mind play there.  I assume because people are not in the "right mind" when they are playing.

Hi dabigdog,

the player class influences the type of features your account has, as you may understand. High rollers and VIP players have more features enabled on the accounts, due to their high volume of transactions / activities.

Hope it explains.

clara.....that really doesnt explain anything...........so you are saying the more you play instead of getting more VIP perks,  you get less??  where is this addressed in the terms and conditions of the site....this "making up rules as we go"  is what got slots jungle on the crap list.....pleae fully explain so we can understand...daniel was very vague,  please dont be vague.

Hi dabigdog,


you can refer to the terms and conditions of the casino site and check with the casino support for more information.

I believe that player different player classes have more / less features available according to their activity but what matters here is that limitations are temporary.

unfortunately,  what matters here...is that they are making up bullshit rules whenever they want and this is EXACTLY what they were doing when they went on the rogue casino list......as a business,  you cannot SIMPLY CHANGE THE RULES WHENEVER YOU WANT and expect people to believe.  your answers have been very vague for a reason......there simply is no good answer.  i actually started playing here again once daniel the spinner left.  i can see nothing has changed.  my mistake for hoping i guess.  please post the terms and conditions you are referring to so all of us can see how clear this issue is.

Hi dabigdog,

please read the T&C on Slots Jungle casino: http://www.slotsjungle.com/TermsAndConditions.aspx

Specifically in regards to this paragraph:
SlotsJungle reserves the right to alter a player’s class in the casino in any direction at any time. Such changes will be determined by amounts and frequencies of deposits and withdrawals.

I'm here to help and I'm trying to sort things out in the best way possible to the players.

Toi Clara.hans & members,

First i would like to take this opportunity to thank you Clara for your prompt attention given to our members when issues arise. You have gone the extra mile to answer any questions and have done it in a professional manner even when belted with harsh comments.

From a members point of view, there are T&C that can be vague and need clarification. But respect is a two way street and a certain amount of courtesy should be applied when making inquires.

After reading most of rules, most are pretty clear cut. I think the main issue here which has been ongoing for quite some time is in the T&C it states:

"All withdrawals are paid in installments of up to $3,000. This is determined according to player class".

More than one player has had a $500 limit placed on withdrawals. I can understand the frustration of winning thousands of dollars and have such strict limits placed on cashing out. Determining that by "player class" is vague because many have been loyal players depositing a lot of money over a period of time yet they do not qualify for this "class".

Clara - as a rep for this Casino group we realize you do not make the rules nor have the power to change them. You have been excellent as an active rep. At best we can only hope this particular withdrawal policy can be updated with much better payout limits and can be passed along to administration of this group.

And again thank you for your quick response time to members. And as a reminder to members having reps on board is beneficial in resolving issues and they are not required to offer this type of customer service at the forum. It is done as a courtesy for LCB members. Please exercise a mutual respect when posting because she is here to help.

Thanks,
Lips

Lipstick,  I unfortunately disagree with Clara being professional, I do agree with the prompt part. 

Her answers are very vague, but on to the professional part.  Go review the slots jungle thread under the main casino forum.  She has replied in that thread saying stop bullying good reviews for her casino.  I made it clear to her I have never seen a rep in all my years go post the way she did in that thread.  Every rep even from the rogues know that they are their to assist others, remain professional, and steer clear of opinions. Now if it was a general member then the post is fine, but she is here to represent the company and not put her personal opinions in the posts.

We probably all understand that she is an "employee" and doesn't write the rules.  Nothing against her there.

Hi BMWSTACK,

I did see that thread before i made my post here. I think that the rep was only trying to defend the player that had a good experience at this Casino and not have to face ridicule for it. While many players have had a less than positive experience there was one who claimed they did.

Is it ok for other members to jump in and say they are surprised because they haven't had a good experience? Of course and many did and that is absolutely fine, on the other hand i think an employee who represents a casino is inclined to jump in and speak candidly as well. Maybe she did have a moment of snap and could of handled it a bit more diplomatically but for the most part i stand by her professionalism overall.

LCB has this group placed on our WARNING list and it is there for good reason. I for one personally loved Casino Titan and played there a lot before they went to this new group a few years back. But until they change the terms for cashing out limits the complaints and warning will remain.

The Casino rep is only the messenger for the changes players are looking for. I am sure she doesn't like it as much as any of us don't either. But because she works for and represents this casino group she is limited to the power she has and can only relay player feedback and hope this group will make much needed changes and get back to the quality reputation they once had.

In the meantime she is here to help with issues and as i said in my last post, respect is a two way street in forum communication.

Lips

Hello my complaint : https://jswqzs.com/onlinecasinobonusforum/player-complaints/grand-macao-casino-scam/

Hi Igor,


Your account was closed due to the fact that you have been previously banned from another casino of our group and your deposits will be refunded.

I replied to your complaints on other forums, this is what I wrote there and I'll repeat here:

Hi xxxxxx,

I received a partial report from the fraud department and it looks like your account was connected to several other accounts on the same casino, violating the terms and conditions and due to this fact, the account was closed.

Clara

Clara ., hi I have a withdrawal pending from Begado from 7/7 2014, can you help getting that approved.
I would appreciate anything you could do. Thx cosmod

Begado wont pay you so dont hold out any hope.They owe me $309 from 13 june 2014.My withdrawal was denied for no reason.Clara cant help.joke of a casino

Hi Cosmo,


will speak with our finance department to see what I can do. Ill keep you updated.

Clara

Hi Cosmo,


Finance approved your payment and will proceed ASAP. I apologize for the inconvenience.

Best regards,

this is bull**** they wont pay me but pay others >:(

Has Clara done anything to help you?  What was the reason they gave you for denial?  I have never played there and I guess from the sounds of your situation, I am not going to anytime soon either.  It is a shame that most of these guys have no problem taking your money and then when you cash out they either find something wrong or if they can't find anything wrong, they delay your payment as long as they can get away with it. 

If there is something wrong with your account, it should not just come to light when you try to withdrawal.  If there is really something wrong with your account, the system should already know it and reject any transaction trying to be made on your account.  It really isn't right that no one ever has a problem or finds out that there even is a problem with their account until they try to withdrawal from a casino.  This is complete and utter BS .... if your account has an issue then why should you be allowed to make deposits?  If a problem keeps you from withdrawing, then it should also keep you from depositing.  That issue alone, is extremely roguish behavior, if you ask me. 

Ooooooooooooooooooooo ... pick me, pick me!  I know what it means!  It means that once you have a few wins with them, they stop letting you take any regular bonuses offered to other players and give you "special bonuses" that aren't worth crap and they also raise your play through on the "special" ones that they give you. 

I had Slots Jungle do this to me.  I had a few nice big wins from them and then all of a sudden, I had no more bonus privileges and when they finally decided to allow me bonus privileges, they gave me some lame bonuses that were garbage and the same thing every single week and the play through on any bonuses they gave me was 45X instead of the usual 30X that is given to everyone else. 

So, unless you want bonus banned you have to make sure you never win too much money from them.  It's a shame when this is done to a player just because they have a little luck.  This is something that should be stated in the terms and conditions specifically.  That lame sentence "Management reserves the right to alter bonus conditions at any time" junk is ridiculous.  If you win, you win ... it isn't like you cheated because if you did cheat, the casino would know.  No one should ever be bonus banned because of  winning from a casino.  If you were breaking rule after rule, then I could understand being bonus banned as well as banned from playing there at all. 

Once Slots Jungle pulled that stuff on me, I stopped depositing and playing there and I haven't bothered with any of that group's brands in a very long time.  I will tell you one thing, they lost a very good depositing customer.  I am waiting for the same thing to happen with Slotocash.  That day is upon me pretty soon, I think as I have withdrawn a substantial amount from them in the past year.

When that happens, you will all know that this is the real issue and not some stupid excuse that the reps and the casino management give you.  Winning = Bonus banned or rule changes for your account!

This should not be permitted!  Everyone has the same odds when they deposit and play.  It isn't your fault that you happen to be playing at the right time.  To be punished for that is wrong on so many levels. 

You would think they would be happy that you are spending your money with them instead of with a competitor.  Go figure! 

hi clara.hans, i havent got any reply from you regarding my withdrawal.
I have sent you a PM regarding my account id in WinPalace casino.
please help

Hi,


I replied to you saying that the payment was on its way, approved and processed by finance. You can expect it until the 06/08. That's +/- 10 business days since you got in touch with me for the last time.

Best regards,

alright2. maybe i missed that PM. sorry, i will let you know if i get the withdrawal. thank u

Hi,


sure, feel free to get in touch at anytime.

best regards,

I just want to say. I am sick of this casino group. People should stop depositing here altogether. I don't deposit here. While surfing another forum I came across this message from CasinoTitan 

"I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.
This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.
Sincerely,
Danielle Huttington
Finance Department."

There seems to be a regular trend with this group pulling these type of stunts on selective players. It can take 2 weeks or so just to get $500 withdrawal. Only if they don't decide to pull the 90 day investigation crap. I honestly would like to see their accounts closed on these forums as well. This group is worst than Virtual Casino group and just a tab better than Slots Nuts.

I'm sorry but this group just makes me sick to my stomach. People quit depositing money with these folks.

Hi chocolateman,

The message quoted - was that in regards to your account or another player's account? It's tough to know the circumstances without the player giving their side.

I am not sure why anything would take as long as 90 days to settle. Maybe the rep could shed some light on this.

well for me i got my withdrawal of 290usd. eventhough it takes from 3rd-31st ,  roughly around 28 days. well at least they pay winning, a little better than casinos that wont pay even u wait for the rest of your life..
what this group of casinos need to do is to process their withdrawal faster then it should be fine

No its not from me. It was from someone else. But this group of casinos seems to like using this excuse a lot. @ anfransen I'm sure if Slots Nuts, Virtual, Rushmore would process their withdrawal faster, they'll be fine too.

This was posted today on another forum concerning this same group

"I have received 9 emails to date from people that were denied their winnings when they went to make a withdrawal from the NETAD management Win Palace group of casinos. A recent email just the other day from someone in the UK who is going to be posting about his Begado casino experience on this forum (Begado being another casino in the NETAD management Win Palace casino group.)

Winpalace Group
Begado Casino
Casino Titan
Golden Cherry
Jackpot Grand
Slots of Fortune
Slots Jungle
Winpalace Casino

9 emails to date from others that were denied their winnings when they went to make a withdrawal just this year since I started my own thread about Win Palace Casino taking advantage of me; they kept my deposit and winnings and only after meeting the wagering requirements of at least 10 hours of slot machine play and me trying to make a withdrawal to my neteller account did they instantly decide to keep my winnings and deposit and too date NEVER given me a reason of why. I never broke any of their T & Cs and they know it that is why they have no reason to give and they will never return any of my emails; live-chat will not give me a reason other than that management decided to close my account but that someone would be contacting me by email and to remain patient. Sadly it has been months and months and too date nobody has gotten back to me. The NETAD management Win Palace group of casinos is dishonest and takes advantage of people."

Clara,
I requested a withdraw on 8/3 and still haven't been approved.  I've exchanged some information earlier this week with the finance department so everything should be good.  Can you check the status of my withdraw please?  My username is ch0sun33. 

Thanks

Guys, it takes 10 business days, it will be approved at that point, cosmod
I have one pending from 7/30, still waiting

That's weird.  I was told 4 days

Hi destro33,


the documents need to be approved and then the payment proceed. It takes around 10 business days.

In any case I'm here to help if you need any assistance.

Best regards,

Clara,
Just checked my account and I see the withdraw has been approved and processed via wire.

Thanks
destro33

HI destro33,


Glad to help

Clara

Clara,
I still haven't received the wire transfer.  Support told me I should have receive it by today.  Can you verify the wire was actually processed on Aug 10th  which is what my account history shows. 

Username: ch0sun33

Thanks

Hi destro33,


please give it 48hs more hours and we will check about this. Usually payments are processed within the next 10 business days and today is only 18.

Best regards,

hello clara.hans, I have a problem with begado casino. I won from free chip and after that I deposited. After that I sent them my documents and it was approved. at 04.08 I requested cash out. At 12.08 it was declined and still there is no answer why my payment was declined. Please help me. My username at Begado is : krem4eto

Hi destro33,


please give it 48hs more hours and we will check about this. Usually payments are processed within the next 10 business days and today is only 18.

Best regards,
[/quote]

Clara,
I still haven't received my withdraw and getting a bit frustrated.  I'm still confused about processing times and approval times since the cashier section gives me different info than what you have stated to me.  Can you clarify if the wire has been sent?  Your help is appreciated. 

Destro33