CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

Thank you.

Btw, I didn't really speed things much. There was an error with checks from 2 specific days in the and of march. That the checks went out but actually were stuck (something that we weren't informed of) and took too long to found what happened and to resend.

Anyway, glad it's solved.

Best regards,
Daniel

so now all is good?  toooooo funny....

well i see you were online, but i guess my problem didnt dignify a response from you daniel?

the amount of bullsheeeet that is deemed acceptable with this group is amazing to me..........the EXCUSES are pathetic to come from a so called "business" ...then time passes until the next batch of people get lied to....and then everything is ok...until next week when it happens again.../........same old crap...same old answers...same old vague lies with NO ACCOUNTABILITY.....if people still deposit with this group they get EXACTLY what they know is going to happen.....so i am laughing in advance

I thanked him which was the right thing to do .... I never said it was acceptable nor did I say everything was fine as far as this group is concerned.  I was just greatful that I am finally getting paid ... When someone helps you you thank them.  That is what is wrong in this world ... people just have no manners or care for other human beings.  So sad that you are such a bitter person.

Hi Colywog,

That's not the case. I saw your post and already tried to contact the finance dep yesterday, but haven't managed to do so. Just wanted to get some details before...

Best regards,
Daniel

i appreciate that then......this is totally unacceptable....the money is still not in my bank...and YOU can't even contact the finance????? I emailed them yesterday and they didn't have the decency to respond!!!!!

you thanked him for doing absolutely nothing....what is wrong with the world is that the fear of hurting another persons feelings prevent THE ABSOLUTE TRUTH from being told......you shouldnt have thanked him at all.....it lessons the meaning of "THANKS"  when the person doesnt deserve it.......please inform all of us.....what do you feel EXACTLY that he helped you with that he deserves thanks????

I do agree with daibigdog in saying their is no reason to thank him, and actually it potentially does more harm than good for other members. 

First the reason why there is no reason to thank him is because he did nothing.  Everyone knew of your problem for a month.  In that month we all watched you get the same generic response, and during that time Daniel was not around to respond on any of the threads as to what was going on.  The only time he appears is when resolution is REALLY close or done.  Everyone saw this, the mods even started having to comment that is was unacceptable.  This isn't the first time this happens.  It happens all the time with this rep.  People have commented before its not his fault.  I agree that he doesn't control the money or policy's, but he is the ambassador to the group and needs to be there relay accurate information on timely basis.  We will never know if its the group that condones the lack of transparency or if it is Daniel as an individual, but its their  MO and it will never change.

Second, the reason why I say the comment does more harm is because someone reads a comment like that, and they think they have the greatest rep, that responds timely, and will be there to get timely cash outs, and this makes the person deposit having confidence in the system, but we all know this is furthest from the truth.  It ends up becoming false advertising on behalf of the rep, and group. This also doesn't help a problem that needs to be fixed.  All of a sudden this issue is forgotten, then in 2 weeks when someone else has an issue, the rep disappears again because it was never addressed now.  I understand Trps said "that's whats wrong with the world, being mean," but no one is asking Trps to be mean.  If you have nothing nice to say don't say it.  If you cant accurately say something nice, don't fake it.

still waiiting.......

Will be able to answer on sunday

well it's sunday....any word daniel?

Got the details. The wire went out on Thursday, so should hit your account tomorrow or tuesday the latest.

Best regards,
Daniel

ok thanks we'll see

i googled  for  payment complaints on this group/.........Daniel.....has anyone been getting paid within the timeframes established by your TERMS or are there just alot of liars our there????

Dabidog, you won't convince me and I won't convince you- so I don't see the point.

Usually things do go as planned and payments go on time,  but it happens that something get's stuck - like the checks of the end of march and it happened once before in 2012- we do work with few check companies to prevent this from happening....

Cheers,
Daniel

so how does that effect payments via ACH wires??

ok this is nuts....i just received an email saying that my payment went out by check on 4/18??? and they dont have a tracking number YET??? which is it daniel? bank transfer or check? and where the heck is my money?

Seems that the issue might just be getting worse with these guys .... I did get my check but now am concerned that it will not clear because of what 2 places told me when they looked at the check. Only time will tell if it is indeed a good check or not.  As I said earlier, SJ is no longer in my computer or my list of casinos that I will ever play again. I will not subject myself to what I have gone through in the past with them.  Seems maybe a boycott is in order for these guys until they change their ways.  Their CS says they dont have access to financial information regarding payouts and that the finance department are the only ones that can solve the issue of checks getting lost, payouts not getting processed etc.  I think that is pure bullshit ... they have to be in the same building right?  And why no phone # for contact?  This is what is wrong .... you have to rely on someone else to solve the issue and then they take days and days to even get back to you.  That is no way to run a business .... AND even when they finally do get back to you they never answer the questions that you ask ... it is always a "generic" type answer, like "I dont have the tracking # but will email it to you when I have it" ... well shouldnt you get a tracking # as soon as that check is sent out?  What good is a finance department if they arent even the ones who directly issue the checks?  There are too many hands in the fire and that is what the real problem is ... They really need to find a better way to organize themselves.  As of now, they are the worst at it.

i wonder if this group is even close to being considered rogue.....what do they do different then the listed rogues....same excuses and problems?????

DANIEL.....what the heck is going on? support isnt gonna give me an answer....i am so fed up...how could i not have received the check if it was 11 days ago??? and where is the tracking number?? please help

Please wait for a site operator to respond.

You are now chatting with 'Marvyn'

Marvyn: Welcome to Begado, this is Marvyn. Can you provide me with your User Name and how may I assist you?

colywog: hi username colywog....what the heck is going on with my withdrawal?? its been way too long....i received an email over the weekend from support saying a check went out on 4/18!! and my forum rep told me a bank transfer went on 4/25....where is my money?

Marvyn: Yes, two withdraws were approved- A check at the 18th and a wire transfer at the 25th. Both will take around 10 business days from the moment they were sent until they arrive at your account

Marvyn: So the $500 check should arrive any day now, and the $500 wire transfer should arrive within the next two weeks

colywog: so what is the tracking number??? if it was a check i should have received it by now

colywog: that was 11 days ago the mail NEVER takes that long

Marvyn: It' 10 business days, bare it mind that we need to clear the withdraw before we send it, make sure everything is alright

colywog: no you gotta check that because the $500 wasnt approved until 4/25

colywog: so the check for $500 couldnt have gone out on 4/18

colywog: wtf

colywog: whats the tracking number?

Marvyn: A $500 check was approved on the 18th, and a $500 wire transfer was approved on the 25th

Marvyn: Regarding the tracking number, I will email the appropriate department regarding it and will have it for you as soon as possible

colywog: it says i was approved for $1,000 on 4/18 and $500 on 4/25....

Marvyn: Oh, I'm sorry, you're correct, $1000 on the 18th

colywog: so why is it saying wire transfer approved on cashier....not check

Marvyn: Regardless, I'll forward a request for a tracking number right away, but I think the check will arrive sooner than the tracking number

Marvyn: Because on the 25th, a wire transfer was approved, not a check

colywog: it says wire transfer for $1000 as well

Marvyn: $1000 were sent by check, that I can see

Hi Colywog,

both are correct:

You had check on 18th and wire on 25th. The 25th wire should hit today or tomorrow the latest. Check- will get the tracking number.

Daniel

Since CS are the only ones who can be contacted directly, they should all be privy to anything regarding when a withdrawal is sent or a wire AND the notes on the account should also list the tracking number so that when you ask for it they can give it to you.  Having to rely on reply from a department that you cannot even contact directly is ludicrous!  Someone needs to do a serious overhaul of these places. Oh and for future referece ... no fed ex check takes 10 days ... 2-3 days at the most from pick up to delivery.  Also a wire sure doesnt take 10 days either... maybe 3 days at the most and most of the time 2 days or less depending on where it is coming from.. 10 days is a pure lie!

Well?

Did you get a tracking # Daniel?

PM'ed

it is the stall , stall, stall, stall tactic......then eventually another miracle!!!  good job!!!!!!!!

yea well the money is STILL not in my bank AND i received a tracking number and fedex says it didnt go out until yesterday so it appears they are liars

Hi Colywog,

The money goes out from us on a certain date, then goes out as a check from the check company- which is supposed to take place within 48 hours- which was not the case with few April bunches.

Best regards,
Daniel

k daniel. so where is my bank wire?

Hi LCB'ers,

I just wanted to inform you all that LCB is not standing still and doing nothing about this. Ever since these payment issues started and especially in the last two weeks we have been in a constant touch with Daniel.

Our stand is that these delays are not acceptable and that too much contradictory information was given.

We have also been discussing the other pressing matter concerning low cash out limits and rather vaguely written terms and conditions, which has resulted in them being interpreted in rather provisionary way.

We have notified Daniel about our stand and we will accordingly conduct certain measures by end of this week, depending on the success of resolvement of all these issues.

thank you all
Zuga

Thanks Zuga and LCB for helping in these situations. 

I hate to say it, but this group has faced similar type of scrutiny in the past and it seems that their business practice does not include making things good for the player.  Their pocketbook is the # 1 priority, and all of their practices are intended to make more money for themselves.  For example, their beyond ridiculous payment amounts is intended to be put in place so that the player has the opportunity to blow the remainder of their balance back, just like the lengthy payouts.  They had their opportunity years ago to probably be the top traffic RTG out their and earn their money in a ethical and fair manner, but instead they constantly choose to do it the crooked way. If they decide to change things it will be lip service or temporarily.

Now please don't allow my negative approach to the situation steer you from attempting to help.  (Actually its not really a negative approach, it is just the FACTS.)

I wish you luck in trying to mediate the situation, and I think most of us realize this is no easy task, especially with these people. So with that being said its great to see you attempt to fight a battle even with the odds being stacked against you. 

yea well....still no bank wire...surprise surprise

here's the latest....i just received an email saying the wire is delayed!!!!
they gave me no more information.....delayed till when? now they won't respond, of course....this is totally unacceptable!
like i said, they're quick to take my money
why did you say i would have the money in my bank monday or tuesday, daniel????? it is now WEDNESDAY...i'm pissed

checking

LOL  this is tooooooo freaking funny

I know hindsight is 20/20, but it seems your own advice may have been best. 

It seems that all the loyal players always have some issue once a month, like being bonus banned, Daniel not getting back to them on a timely manner, or  a run around with cashing out.....  What makes these players continue to deposit money after they slap you in the face?  I cant wrap my mind around how someone enjoys the torture this group gives.  Its like mind control, the group abuses their players, but someone still gets them to continue depositing. The only reasonable explanation is addiction.

@Coly -- hope u get your money soon, but looking at the other people having  problems it seems you may still need to endure another week or so of their confusion.  But it does look like sooner or later, probably later, you will end up getting your money.

yea well i havent deposited at winpalace or slots jungle and by the looks of it, you can add begado to that list also.....and where's daniel?

Hi Colywog,

I am here, but I am not online all the time. You received the check tracking and i checked and it should hit tomorrow and you will also received the wire.

Best regards,
Daniel

when will i receive the wire???

Colywog, i don't have the info here. I will let you know the moment i get it.

I was just saying that because I had seen you requesting cashback on winpalace after you made that comment.

Just so you understand  Slots Jungle, Winpalace, Begado are all the same.  If one is having payment problems they all are.  I see lots of complaints on Winpalace right now.  Same exact deal as SJ and what you are going thru at Begado. 

Hi,

All the brands that are at our cashback thread are part of our group.

Where is my wire?

daniel, this is very aggravating

He's off for a couple of days now apparently.

blue

lol  THIS IS COMICAL  these clowns are ROGUE!!!!!!  i wish i had a job where i was off on vacation five times a month....maybe his replacement will be the new miracle worker

dont bet on it..... I think LCB need to put them on the rogue list until they strarighten out their issues of finding a away to directly process payments directly from their finance department.  There really shouldnt have any need to use a third party processor.  That 3rd party is obviously holdng funds and using our money for their benefit. 

Per Zuga's post, a decision will be forthcoming very soon. 

this should be good......still waiting on my wire