RAGING BULL SLOTS Support and Complaints Thread

I probably should've included my mini book. I'll add that for sometime I've been a Level 5 VIP. This morning that too went away supposedly because my profit/loss was +$17. Ive play regularly/daily for years to pass the time and make numberous deposits a day. I rarely make withdrawals but I did make a few withdrawals this past month but played all and then some back. But the VIP manager told me even though I lost my top tier VIP status that the services I receive will not change.Correct. Raging Bull and all sister casinos such as Slots of Vegas, Cool Cats, etc. I contacted Support at Slots of Vegas, RB and Cool Cats, the support member couldn't keep the "reasoning" straight. At first they said that none of their casino sites offer Coindraw, I replied back with a screenshot where I'd recently withdrew using Coindraw on May 10,2024. Then it went to - Player class must be Free, new, Depositor or VIP (1-5).- when I asked what my new player class is The agent from Cool Cats said they could not disclose that information. The agent from Slots of Vegas said I do not meet any of their player class requirements...so I provided him a screenshots from their VIP page where I did in fact meet every requirement for all 5 VIP levels. 

I'd be more than happy to provide the download of the chat history from both sites if needed. I was disappointed this morning over losing years of progress but Peter V. was adment that all would remain the same...low and behold the night agents gave me every reason but the real reason. 

Before I reached out to SOV, RB and Cool Cats I did search this site to see if anyone else has had the issue with Coindraw. I came across the Casino Rep- NickHelp's reply to some on that a player's class did not effect the option to use Coindraw. As long as the Coindraw Requirements are met. 

Hi Arob4899,,

The funds have been released by the 3rd party payment providers. It depends on the bank at this point when you will receive your funds.

Greetings all,

Bboy Elon, in answer to your query Coindraw is an automated system and has it's limitations. Sometimes a withdrawal needs to be handled manually for various reasons, most commonly the automated system can't determine the eligibility of the withdrawal request in which case it needs to be reviewed by an actual human who will go through the specifics of the requested withdrawal and determine it's validity. The simplest thing to say is if Coindraw is available as an option for you it will show up when you go to request the withdrawal, if it is not available for what ever reason it will not. My suggestion is to request using standard Bitcoin at this point, once it becomes a manual process all points in the withdrawal process need to be handled manually and this takes time, but once a Bitcoin withdrawal does go through the withdrawal process at least it is delivered almost instantly when it makes to disbursal. Hopefully this helps.

Best wishes,

Nick

I'm contacting my bank today to check and see if they have received anything from any international wire. If they say no I'll be Letting you know asap thank you so much for all your help as well!!

Is it my bank or ?? That I'm waiting on now ??

Hi Arob4899,

We've contacted the rep to check again. Please be patient, hope the rep will advise us soon.

Thank you 😊 

I will disagree. The last 2 Bitcoin withdrawals were a nightmare. From the day request to received 35-38 days for the 2 withdrawal. 1 had been approved for 3 weeks before I received. Multiple Bitcoin address verifications. So no it's not almost instant. 

You're most welcome. The rep has just advised that the documents and wire details are now complete and payment has been initiated to the 3rd party payment provider. In theory you should be seeing those funds in the next 10 business days in the bank account.

hi any update on my refund, it's been 2 months since you said refund approved and almost 3 months already pass.Pls let me know if i'm gonna get my refund or atleast winning of 5600.

Hi [email protected]

The casino rep can't check the status of your payout in the bank, it solely depends on the bank, we don't have any updates. We are waiting for you to update us when you receive it. Hopefully soon.

hi any news on my refund?

Hi [email protected],

We do not have any update as the payout now depends on your bank as we informed you before.

You could perhaps contact your bank and inquire about the delay. Please keep us updated on this thread. 

can you pls verified them again exactly how much is my refund both credit card and debit card?

Hi [email protected],

We will check with the rep and let you know here on the thread.

ok thank you ☺️ 

i called my bank and they said refund should be this long, it's been 2 -3months , i'm waiting for my refund for both my credit card and debit card , if not just pay me 5600$ which is the amount i won.

refund shouldn't be this long 

Hi [email protected],

We will write to the casino rep again for any info, but I am afraid we will receive the same response that the entire procedure depends on the bank.

yeah the bank said refund should take atleast 5-7 days not months , this is already 2-3months 

hi any news 

Hello [email protected],

So far no news. As soon as we receive further details we will update you in this forum thread. 

ok thanks pls follow up 

So these guys sent me an email saying they banned me from playing at the casino anymore. Conveniently 4them they did this while they owe me $469 from a $50 deposit I just made on 6/20/24 an spose 2go 2bitcoin address.    bc1qr47gsunuzldxfs4wmumpyvh8j6gww87qg0nq24     If I continue 2have no communication an emails like this received I will be seeking legal counsel an I won't let this go till I receive my winnings. I trip cause they have paid me 3x in the past all were $100-150 but still is $469 that much that they can't pay?? And why revoke my access while withdrawal is in process?? Smells extremely fishy an I need my $ so If I can't get any help soon I'm going 2legal aid an I'll take this 2court an sue these pricks

Hi Rockmonstah666,

Please PM me your casino username and we will ask for updates on your case.

Also please don't share your private information on a public forum. The images that had your private details are removed. 

Hi sorry can your tell them if they can't pay may refund pay my approve withdrawal 5600 it's been approved since april 3, it's been 3months , i didn't receive any refund  or my withdrawal yet.I felt like i don't believe them anymore. 

my bank said it shouldn't take that long so i don't know what's going on. 

pls help me 

Below you will find a re-post of my original statement from March but for clarity there is no approved withdrawal, we were unable to collect deposits and some were disputed thus all deposits were refunded including the winning deposit making the win  void unfortunately. In total it was 4 deposits totalling $490 which should certainly have returned to your bank by now.

Greetings all,

Apologies for my delay in response, I was a little under the weather. There was an issue collecting your deposits [email protected], some went uncollected (denied) and some were disputed triggering multiple refunds. Unfortunately the deposit in question is amongst the uncollected funds in your account, if we are unable to collect the funds that lead to the win we have no choice but to consider the win invalid.

For these reasons and others related to account validation our security department opted to close the account. The refunded deposit transaction should be back in your account soon if they have not returned already.

Supporting documentation has been forwarded to the LCB.org team for review. 

Best wishes,

Nick and Raging Bull

hi nick raging bull owes me $469 they banned me an are not paying me. I deposited $50 on this an have sent over $200 to them casn you help me get my rightfull withdrawl? my email is [email protected]

Rockmonstah666 please don't post the same complaint on different forum threads, we notified the representatives about your issue, and as advised we are waiting for updates.

Please keep an eye on the forum thread for any updates.

Thank you

no i didn't received everything all the refund just fyi i should received almost 3k from debit card and credit card that's why i won that 5600, i lost 3k so you guys should refund me back atleast that same amount. 

i told u , the refund your talking about and the disputed they all reverse so you guys need to follow up for my refund atleast almost 3k

nick you guys don't understand all that disputed you were talking about was reverse back so i lost 3k and supposedly i won 5600 if you can't approve my winning atleast give me back my refund for 3k

pls return also my refund from credit card that i used coz i still owe money from there.

Nick can you help me out with these guys? They have revoked my access. I was in the process of withdrawing $469. Now they are unresponsive when I contact them please help 

Ok thanks sorry

Hi Rockmonstah666,

we just contacted the rep again for your case. 

Hi [email protected],

Can you please confirm you got your refunded deposit?

Thank you.

no i did not , i told u even in my credit card , my refund should be atleast 3k 

i did not receive any refund, they were saying they don't wanna pay my 5600$ withdrawal coz the bank disputed the transaction but it's all reverse back to my account meaning i paid for it that's why i want the casino to refunded me back the all the money i deposited since they don't wanna pay my 5600$ winning 

i really need help with this 

Hi [email protected],

We have received the explanation from the rep and their decision is final that only deposit is refunded so there is nothing we can do to assist you further.

Please check and let us know you got your refunded deposit.

i did not received any refund 

pls follow up thank u 

Hi Rockmonstah666,

It seems that the rep is on vacation, please be patient. Once we receive any feedback, we will inform you here on the thread.

Hi [email protected],

It seems the rep is on vacation, however I am afraid he will have the same response that you should have been refunded with your deposit and if not, it depends on the bank. We will update you when we hear from them. We apologize as this has been taking too long, but we are doing our best to help.

thank you .i know i don't understand too 

So these guys sent me an email saying they banned me from playing at the casino anymore. Conveniently 4them Raging Bull did this while they owe me $469 from a $50 deposit I just made on 6/20/24. Also from 6/18/24, I hit a freeplay for $326 with palace of chance but that wasn't my money like raging bull was. I've sent them money plenty of times they paid me 3x all around $100 each time, but now they owe $469 from the 6/20/24 withdrawal an I need that money. I really need help on this especially the Raging Bull cause that was a $50 deposit an I've sent them at least $400. I NEED HELP PLEASE!!!