Raging Bull Casino | Grand Fortune | Malibu Club Support and Complaints Thread

It is really sad that comp points are 10x the redeemed to cash out. Not much point in using them unless you let them accumulate forever. But perhaps there is a max cashout amount?

In terms of recieving replies from anyone at Grand Fortune or Raging Bull it has changed dramatically in the last while. I used to never post negative here on LCB as my belief was to send  PM to Jason rather than appear to be unreasonable but never receive replies any longer, so it appears posting is what we are left with.

Even chat has become become ridiculous, I just logged in to ask a question and was bounced right out telling me to try again in 40 minutes as they are busy.

With a pending small WD it will be interesting to see when it is processed.

Jason, if you do read this, things have not improved in the last while so I hope things do start to head in a better direction.

As you know I have played here for quite some time.

dory99

It is really sad that comp points are 10x the redeemed to cash out. Not much point in using them unless you let them accumulate forever. But perhaps there is a max cashout amount?

In terms of recieving replies from anyone at Grand Fortune or Raging Bull it has changed dramatically in the last while. I used to never post negative here on LCB as my belief was to send  PM to Jason rather than appear to be unreasonable but never receive replies any longer, so it appears posting is what we are left with.

Even chat has become become ridiculous, I just logged in to ask a question and was bounced right out telling me to try again in 40 minutes as they are busy.

With a pending small WD it will be interesting to see when it is processed.

Jason, if you do read this, things have not improved in the last while so I hope things do start to head in a better direction.

As you know I have played here for quite some time.

dory99

Yes something is up there.  If you go to their website there is a forum and now it has I think Russian porn on it. It's kinda weird they would allow that I won't be playing there until I at least get someone to respond to the emails even tho it is resolved kind of. It was my fault for not reading.  But I still have not gotten one email response. Which is very strange as I used to  get a response  within a day. But no more so I'm gonna stay away 

after a very long time playing with grand fortune and raging bull it seems it is true that they are now affliated with the same group as Planet 7 despite the fact they say they are not.

A 48-72 hours wd request is now 7-10 days and possibly as long as 15 days. Ridiculous.

An ewallet should be paid in 48hrs.

Beware

So I finally got an email today but not from a name I recognize. I believe you are right I will beware. Not depositing here for now.  Just when USA people had a place they trust it goes south.  Oh well some days chicken other days feathers.  Thanks for the reply 

No happy with Raging bull casino.When i joined i won small and got it fast.Told them it was and they said its allways this way.WELL NO ANYMORE! Won 600.00 on this Site.Well i hit a 3,100.00 jackpot on a 20x max cashout.When playthrough was met all but 600.00 was left.So i cashed out and today it was Declined.MY CAR MOTOR BLEW UP 2 DAYS AFTER MY BROUTHER DIED AT 44 YEARS OLD.I'm low income and its not easy to get this on 800.00 a month.I dep 30.00 to 50.00 and try for luck.Then i win and call shop and said money is comming.THEN I GET THIS TODAY

We're sorry, but your BankWire payout request of $ 522.50 USD for Account ID cobra562 has been declined.Payout Comments: Your withdrawal request was denied. Please contact our customer service hotline for more information. Thank you.

We thank you for your continued business and are always available if you should have any questions.

Website:
http://www.ragingbullcasino.com
Email:
[email protected]
Phone:
1-800-920-0726
 

Sincerely,
-The Staff at Raging Bull Casino-

31428237

NOW THE SHOP IS GOING TO CHARGE 55.00 A DAY NOW STORAGE AND I WILL NOW LOSE MY CAR.THANKS RAGING BULL FOR DIGGING MY GRAVE FOR ME.I ALSO WON ON THIER OTHER SITE.MIGHT NOT SEE IT EITHER.

No happy with Raging bull casino.When i joined i won small and got it fast.Told them it was and they said its allways this way.WELL NO ANYMORE! Won 600.00 on this Site.Well i hit a 3,100.00 jackpot on a 20x max cashout.When playthrough was met all but 600.00 was left.So i cashed out and today it was Declined.MY CAR MOTOR BLEW UP 2 DAYS AFTER MY BROUTHER DIED AT 44 YEARS OLD.I'm low income and its not easy to get this on 800.00 a month.I dep 30.00 to 50.00 and try for luck.Then i win and call shop and said money is comming.THEN I GET THIS TODAY

We're sorry, but your BankWire payout request of $ 522.50 USD for Account ID cobra562 has been declined.Payout Comments: Your withdrawal request was denied. Please contact our customer service hotline for more information. Thank you.

We thank you for your continued business and are always available if you should have any questions.

Website:
http://www.ragingbullcasino.com
Email:
[email protected]
Phone:
1-800-920-0726
 

Sincerely,
-The Staff at Raging Bull Casino-

31428237

NOW THE SHOP IS GOING TO CHARGE 55.00 A DAY NOW STORAGE AND I WILL NOW LOSE MY CAR.THANKS RAGING BULL FOR DIGGING MY GRAVE FOR ME.I ALSO WON ON THIER OTHER SITE.MIGHT NOT SEE IT EITHER.

Rule # 1 online gambling ,never count on the money you won;';. till it is in your hands.

I was playing the T rex slot at Grand fortune on a bonus and got up to about 2,000 and then all of all sudden my account was at 3.00 can someone give me an idea as to why? Support wouldn't respond.

Please provide us with your casino username so that we can contact them on your behalf to check what have happened with your balance. 

i feel ya.. i was correspond ing a week ago with 2 people that aren't being paid and have also been playing there for a while...They both said they beleive there's some kinda big changes there becuz his words were "that we're getting shammed." I am totally beleiving it now as my first bonus i won $100 was declined and i checked my history after i was told there were 3 in a row..That's on me for not checking. I had a totallly legit $100 bonus win. it was authorized and i received the email saying so..but then i wait a month or so and status isnt changing..i am in constant contact with cs..all of a sudden one tells me to send clearer doc. i did that . i dont know how long after but it was processed jan.16th and has not reached my account. if it was processed, i should have gotten paid becuz thats was like 45 days ago.i have sent so many emails in the past 2 weeks to payouts and banking i copy and send to both. oh and i spoke with arep that said they received docs. and are clear.  i have never waited so long and they are now joiined with all the casinos that take the players reward card.. now those casinos ; prism, wild vegas , silver oak, planet7, and like 10 more. when i had a good amount on my prc, i played those casinos alot. first time using that card i hit at silver oak .random jackpot for 12 thousand.. i was so new , and just getting into the t&c.well on that 25free$ onmy pr card only allows $100 payout. then same at wild vegas . i collected my 100.00. i'm pissed cuz if they are paying and raging bull isnt ..well i don't know ..i am so tired of the work ive put into this..its only $100. If the one, jason is still there, after reading prior posts, he seems like , he's taking care of things. well i just wanted see if this was happening with oters.. i have been to casino meister also.. i will have to check on that ..sorry so long..i'm just really frd up, but i didnt mean to write a book about it..sorry for that...roxcbrown

I am so dissapointed with them...it's just wrong.sounds like you really got dogged and i wanted to say I'm sorry and feel bad for you..mine's only a $100.00 and i hope you get it even if i dont get mine..good luck, roxcbrown

@ roxcbrown Thank you for sharing this with us and sorry to hear that. We're going to ask the casino about your withdrawal too. They will be notified and we're going to do our best so that you guys get your winnings. 

it seems like right away they started slacking after becoming affilited with the 15 or so casinos that take the players reward card becuz i received physical mail from PRC since  i ve had a players reward card. for like 3 years. this was a mailing from about a month ago telling me that like, "YEAH,' YAY!! we have two new casinos that have just joined us and it was RBC and GF. As i was waiting then for my money as i still am..IT WAS PROCESSED JAN. 16TH..roxcbrown

@ MelissaN.. omg, awesome maybe you will get some where with them.. i used to come on here every single day and as this problem progressed, i just stopped going thru with my logging in routine and stepped back for a while. i did let it be known to a few that spoke to me of the same problem and i kept saying I know LCB and CASINOMEISTER doesn't support such behavior from the casinos as well as US!!lol thank you so much, roxcbrown

@dory99...sooo true. i am exhausted over trying to call, and email..waitng til 1am CA time to talk to finance..arecording comes on.i tried for a whole week..now i dont bother, but i came on here to get everything off of me..this has not happened to me before..every where else i played has paid.. thanks for that post becuz that change that took place in a matter of a couple weeks is unbearable.. i really used to get a hold of them very easy...thx again roxcbrown

Well i Assumed Since i have won a few times and was paid that it was a good Casino.But i guess i was Wrong

Thats the game T-rex i hit jackpot on,all money Disapierd execpt 600.00 that i was able to cash out.That however got Declined for unknown reason

We understand your frustration, guys and we are very sorry you are going through all this. As I already said, we'd do our best to help you get the explanation regarding your winnings. We've notified the casino. We'll let you know as soon as we hear from them.

Man I hope you all get your winnings. I stopped depositing there as well. Let everyone know best we can because they were where I played almost deposited this weekend but knew something was all wrong.  Good luck every1

did any 1 get paid yet

hi all.. so i'm not sure about anyone else, but i just checked my account and NO. i did not get paid yet. i decided to go to live chatand of course the new thing now is"you are currently not in achat session." it comes up a lot as it didn't before or in the past. I decided to call and in the past never had a problem getting thru. today i got the elevator music with the recording that eventually coomes on "the person at this extension is not available at this time..Just looks all bad to me, i don't know....

We contacted them yesterday and we were told that your cases had been forwarded to the relevant department. We told them to speed up the process. However, we're going to contact them again to check on the progress. Keep you all posted.

Maybe time for a warning on this group.might speed things up.

We've chatted with the casino rep, he's informed us that they are in the process of closing one office which involves re- constructing, changing their staff as well as other things that go with that. Please take that into consideration and be a little bit more patient. Your usernames and complaints were sent to the casino, we brought your cases to their attention. They promised they would do their best to resolve them in the shortest period. We keep you posted, guys.

Thank you for your understanding. 

So does that mean they are part of the planet 7 group now ?

 This is not the 1st time ,i heard their excuses.wish i could do that when i owe money to ,,,someone,typical excuse

We don't have this info. Once we get to know the details we'll let you know. 

I see what you mean, but be a little bit more patient and I hope this will be sorted out. 

This is an update for @Cody Razer case: Cody has never deposited, only free chips - multiple free chips ( not allowed as per casino rules)  He was using coupon:70BUBBLES. Once the playthrough is met anything above and beyond the max cashout is automatically removed from the account. When Cody met the playthrough on the coupon, $1,507.40 were removed from the account leaving him with an account balance of $100. Not the $3.00 the player claimed.

Melissa,

               Are they offering any info regarding affiliate account payments ?

HAS ANYONE GOT PAID YET ?  COMMUNICATION ?

I don't know about the aff payments. Regarding players payments the casino reps confimred that some of the payments were processed, however, we are still waiting for the players to confirm they have got their winnings. We are going to update you guys here. 

And does anybody know what is REALLY the problem ?

the real problem is that they are now part of the Virtual group whos already infamous for slow payouts and poor CS. All that combined with moving to the new office, new ppl taking over , old Reps leaving etc is obviously leaving the mark.

This is why we removed the from LCB approved list few weeks ago and placed the warning last week ( the warning report is due on Monday ).

Wow, I wonder how things went so far south, to sell out to Virtual ?

Thanks for the info Zuga. Much appreciated.

No response from Jason. Did he bail ?

 He was supposed to work remotely for RB but now I believe he left the company.

Ok, we just published the rogue report HERE

and just to add Jason is no longer the Representative and we have removed him from our Rep List.

Okay, geewhizz, thanks . I'm owed over $1500 aff. $$$ sure that your balance is much larger. Never dealt with Virtual, any chance of getting paid? Or should I write it off as a loss and move on ? Any info or opinions "off the record" and really appreciate the updates to date. Keeping fingers crossed...but not holding my breath

CATLICKER

Which casino of these three did you play in? You can provide us with your casino username and we can try to get in touch with them, but unfortunately, we can't promise anything since no one replies our emails for days. 

Deleted

You deleted your casino account? I know that it is hard and frustrating to wait and keep asking about your payouts every day. 

They should still be able to pay ( given a complaint is valid ), its just the long delays ahead of you...hence the warning.

This is the message we got this morning from the casino: We have escalated the issue here, we are just waiting on some feedback from the player advocate team.

They are trying to sort it out, so we'll see what will happen. Hope everyone will get their winnings. 

hello i am requesting 2 payments in malibu casino  i participe in a promo of deposit 30 eur and free play 1 week  . i win 2 times but a for 135 eur and other for 150 eur .. but not have news of is the last week i am waiting thanks

PM me your casino username. We're going to ask them about your payout. 

Just a quick update mapluche. Your username has been forwarded to the casino. We'll let you know as soon as we hear back from them. 

thanks miss!! again receive the  but not news of me payments

today ask in live help and nothing..

Connected
Presley has entered the chat.
Me : hi
Presley : Welcome to support how may I assist you?
Me : yes not have any news of me payment, i take the promo but  not have any news
Presley : At the moment our finance department is not in please contact us tomorrow
Me : mmm bad
Presley has left the chat.

and close the chat not understand why the negative for pay