Probation [ successful ]: Planet Casino

Hi LCBers,

Planet Casino has had its warning removed and been put on probation. It is now under new management.The new owners are the same team that operates Lucky Creek, Grand Eagle, Treasure Mile etc and they are working hard to rebuild the brand.

We kindly ask you to share your questions, complaints and any feedback you might have in this thread. 

Thank you.

Reading their terms is mandatory because they can be confusing and tricky such as they have a list of deposit en withdrawal methodes in the banking page but if you read the last sentence you'd be confused by it. Saucify / Rival casinos are the worst if you ask me, it's a combo of bad mojos.

Hello All

Hoping you are all well!

My name is Colin Anderson and many of you will know my from PlayerServ Marketing as I Head Up Acquisition for a number of other programs. I have been working with LCB for many years now and meet management regularly at conferences throughout the year!

Planet Casino was taken over by our marketing group a couple of months ago and has underwent a full revamp from design to addition of Rival games and additional games to be introduced in the very near future also. 

I will be having Brad who will be your main point of contact come and say hi in the forums, and combined with my input, we look forward to listening to your concerns and acting accordingly..

We shall be offering you some really cool bonuses in order to allow you to try out the casino and please share positive comments as well as negative!

I shall always be around to assist you with any concerns or queries you may have and ensure you that the new management behind Planet Casino have big future plans!

Please do not hesitate to contact me anytime or contact Brad who will be here  a very regular basis.

Regards

Colin Anderson

Head Of Group Acquisition PlayerServ Marketing

Well ... we will see if they are really good for their words they are telling us now ... First see then believe here

 Planet Casinos customer service seems better lately! Now I know Why!

Hey LCB'ers, 

Just to let you know that Planet Casino has got the green light from LCB. They have successfully passed our  3-month probation period, so now we can safely take them off the Warning list. Please read the full report HERE.

I would highly recommend taking a second look into Planet Casino and their practices. I know that they were given the green light but I have had a close friend deal with them for the last 5 months and they are a lousy casino when it comes to customer service (if you can call what they dish up for their depositors their that) and they have straight confinscated wins and withdrawals for no reason whatsoever! They have also been lagging on a Bitcoin Payout of barely $101 for nearly a month. Phone support blames a third party processor, chat support just disconnects, email support just tells you what you want to hear and so on and so forth. Trying to withdraw basically the funds he initially deposited over 3 deposits has taken nearly 6 months... NO JOKE! Beware! 

please ask your freind to post complaint detail in this thread and we will see if we can help.

Dear bROk3NOJOk3 and LCB Members

Thank you for bringing this to our attention.

Please send us a direct message with your friend’s contact details so that we can assist him.

I look forward to hearing from you.

Kind Regards

Planet Casino Support Team   

so far all this is hearsay