Nordis Casino Support and Complaints Thread

Hello bubasinter01, 

We've had trouble getting Nordis Casino Reps attention as of late. We have pinged them yet again and hopefully they can provide you some feedback on this forum thread soon. Keep posted.

Good morning, Bubasinter01,

First of all we would like to apologise for the waiting time to receive an answer.
Regarding yout betting ticket we would like to let you know that you have won 
and the money are in your balance.
Second of all we woud like to inform you that we are improving the sportsbook on
Nordis and sometimes is possible to meet some issues, but this will not take 
very long from now. When we will release the new sportsbook all the players will
be announced.
Thank you for understanding. 

i must admit, Nordis is improving, place a bet butom working smooth and no ifs, ands, or buts about it. There are more markets on soccer, odds are ok on but not so god as efbet has it, but still missing asian handicap.Nice to se that it is getting better, maybe they decide to put a representative on chat or answer to mails. Let me see what will the new sportsbook bring, maybee i stay ,i will decide it once i have made a withdraw request and the same going to work

and the time has come to consider the situation verry seriously, I made a  withdraw request for 70 euro over skrill. Let me see if they can fulfill it.If they have a licence to serve german custommers, than will skrill allow the payment. if they refuse it, it will mean that they don't accept the german gambling low and are not legit to accept german players, And they will have to transfer over bank wire

Hi bubasinter01, 

Thanks for being transparent with us. Keep us posted with your experiences..and good luck! 

Good afternoon bubasinter01,
We wish you good luck, enjoy our games and our new bonuses on Nordis Casino.

For any problems, please write to us on live chat or to the email address: kyc@nordiscasino. com.

Best regards,

Nordis Team!

does it mean that man withdraw request has been sent to skrill, on chat is still no representative , but I dropped a mail that has been mentioned, waiting for answer.On skrill there no received amounts from nordis

just a quick update, as allways I havent received any respond on my mail approach, on chat still no representative, the money has been detucted from my account, the request shows no status, and by skrill i didn't received the requested amount

Hi bubasinter01, 

Thanks for keeping us updated. Let us know if you end up receiving your money. If you don't we will escalate the issue with Casino Rep.

I made an inquiry about nordiscasino and they confirmed that nordiscasino has no licence for Germany and they won't allow transactions between nordis and Skrill German users. Unfortunately, it will be the same with Netteler and ecopayz too .If they don't have a license, then every e-walet will refuse money exchange with them. Still, they have an option in the withdraw panel for bank wire, but first they have to cancel the request so that the amount is restored to my account. It was not OK for  this procedure from the beginning. They should have allowed it immediately to withdraw my money and NOT to insist on playing.

Hello bubasinter01, 

We will contact Casino Rep and they will advise you further. Keep posted on the forum thread. 

i will be very upset if they come up again with send us a mail or contact the chat, they never replied and there have been never an agent on chat

Good afternoon bubasinter01,

We tried to contact you by email and Whatsapp, but we did not succeed. Your withdrawal has been approved but your skrill account is not working, please give me your bank account or revolut account to the address [email protected]

Best regards,
Nordis Team!

I just mailed them following "es received the information on jswqzs.com here are my account details account holder name: Laslo Gal bank name : - IBAN: - BIC : - please inform me once the transaction has been made, and remove my welcome bonus from my account as it is not anymore valid. Please award me furthermore the promised 10 euro bonus for verifying my account and the other 10 bonus called no deposit bonus as you did it in previous mail.And remind me too when the new bonus has added to my account so that I can play sincerely Laslo Gal " Nice to see that they replied, but they now my mail address in system, they could do it on per to per basis. Let me see if this will work

Good afternoon Bubasinter01,

The money was sent to you today, please write to us on the email address if there is any error. The bonus of 10 eur for checking the account will be added to your account.

Best regards,

Nordis Team!

Hallelujah They are pleasing the customer, which is incredible.

Good afternoon to all!

Well this is my sad story. In June, I opened my account and deposit to play ( no bonus taken ) and after play at casino and sport bets, I requested a withdrawal. Att chat they told me to send docs and I send all them.

Conclusion - it been passed over 1 month and no withdrawal received and no answer. Even at live chat they hang up when I try to reach them.

Kindly some help needed from Marina 

sincerily Irving

Hello irvbetts, 

Sorry to hear about your withdrawal issues. You may count on us to assist you and escalate the situation. All we would need is your casino username. Please send via PM. Thank you.

Hi King Nemo i sent you a PM please check it

Thanks

Hello irvbetts, 

Thanks for sending over the info. We have contacted Casino Rep and you can expect a response on this forum thread soon. 

Good afternoon  irvbetts, 
Your withdrawal has been approved. We tried to send you the money via Skrill, but it didn't work, please send us another payment method, revolut or bank account, to [email protected].

Best regrads,

Nordis Team!

Hi there i ve deposit using neteller

i ve 2 pending withdraws 

one by skrill made on 27-06-2022 of 50 €

other by neteller made on 21-07-2022 of 50 €

or cancel all in order to i request a new one to neteller

kindly proced the payment s to my neteller : [email protected] 

Good afternoon Irvbetts,  

Your withdrawals have been approved, please send us a bank account  or revolut account.

Best regards,

Nordis Team!

Hello Marina i ve sent to kyc my bank account number lets see if your team will proced the payment now

sincerily Irving

Hello again , 1 week being passed and still no answer regarding payment and to customer change my email account.

at the moment i m on chat with Marina but no answer ....

6 weeks waiting for issue solved any help needed please

sincerily Irving

A week has gone since they namely sent the money, but nothing arrived, no mail no chat nothing

Hello irvbetts and bubasinter01, 

We will contact Casino Representative and let them know what is going on. Keep posted on this forum thread for updates.

Good afternoon bubasinter01, 
I just sent the payment to you, you should receive it today. If there is an error, please let us know.

Best regards,

Nordis Team!

let me see if this work, but in meantime question for nordiscasino. I'm getting promo mails with bonus offer but when I go to promo page and open the desired bonus ( I mean it applieas to all) the terms & condi says only for casino. Is there any wild bonus for sportsbook.And will it finally work with skrill.

Hello Nordiscasino 

And about me ?  6 weeks waiting , allready send email to change my email at my account and also my bank details..

no anser , no payment ..

kindly need that you solve the issue please

Good afternoon Ivrbetts,

We apologize for the delay, the payment has been made! Here is the proof of payment.

Best regards,

Nordis Team!

got it, yep it worked, what about my question

Good afternoon,

These changes are made from your player account. The "account section'', "personal contact" and after "add contact". If you did not succeed, please write to us at the email address.

Best regards,

Nordis Team!

well on my account everything is fine, but im still receiving bonus offer for casino and I would like to have one for sportsbook

Hello bubasinter01, 

Glad everything is working smoothly now and all is ok with your account. Please request their support chat for bonus offers on sportsbook. If they aren't responding or helping you out we can ask Casino Representative ourselves. 

chat doesn't work, nobody is there, never , its a robot behind it, and I wrote them and nothing they never reply to mail

Hi bubasinter01, 

In that case we will contact Casino Representative and pass on your message that you would like bonus offer for sportsbook rather then casino. 

Hello bubasinter01. Please find here all the promos. The best sport bonuses you can claim can be found here:

Here you can find sportsbook bonus. In order to take it you need to make a deposit and add Nordis300 bonus code. Good Luck, Nordis Team

I asked them to provide me a bank account so that i can make a bank wire, but nothing.Maybe this way they will get the massage and post me the information to to my email address., Well skrill and netteler doesn't work for germany customers, any my cc is blocked.If I can make a bank wire deposit, they could add the bonus manualy to my account. I can send over skrill too but I need an address so that I can make on private to private basis.Thanks for helping

marina contact me on the chat with the question about my credit card, but i don't have anymore a credit card the old one has been blocked, the only possibility to transfer money to them is on private basis with paypal skrill netteler jeton and a bank wire, maybe they ccan respond to my mail about the deposit problem

Hello Marina , 1 week been passed since you told payment was proced ..but nothing arrived at my bank account

kindly whats up ? 

i sent you a private message with full details cause nobody answer me 

also nobody answer me at support to change my email account .

Hello irvbetts, 

We have pinged Casino Representative. Keep posted on this forum thread for a response. 

Good afternoon Ivrbetts,

Check again, please.

Best regards,

Nordis Team!

Hello Marina i ve checked and Nothing arrived at my bank account

please contact me on my email :[email protected]

i will send u again a PM with my bank details

i m almost 8 weeks waiting for issue solved and nothing even chat not works

cheers

Hi irvbetts, 

Casino Rep will be notified yet again. Not sure what the issue is here.. 

Ty for help KingNemo

well 8 weeks and nothing of money at my bank account 

neither answer , now think they disabled live chat cause everyday i try and chat not working , regarding emails never answered me even one. Neither Marina answer me me by PM . i sent them all my bank account details and nothing of 100 € paid , i stil have more 600 there in balance and wanna withdraw all 

kindly can someone of LCB help me in enter direct contact with nordiscasino or help me in making formal complaint at regulator ?

thats not a procedure to do with customers its bad for business

any help will be apreciated sir

Hello irvbetts, 

Sorry to hear about your ongoing withdrawal issues. We will contact Casino Rep for the 3rd time now and escalate this matter. Not sure what is going on.. 

Hello Irvbetts,

Kingnemo, is not necessary to contact to us.

We kindley ask Irvbetts to provide us on Whatsapp number to contact him (the number is already provide is wrong) and show him the proof of payment one more time and to give him all the informations he need in real time.

I would like to mention one more time that we have may his payout of 100 euros. We have sent the proof of payment on his email, here on forum and I do not like to be a coused that we haven't than the payment.

Thank you for understanding!

Hello Nordiscasino

first i m enough of asking your team to change my email from irvingadrev***@gmail.com to irvingver***@gmail.com , cause i dont  have acess anymore on previous . Send u email from there ( irvingver***@gmail.com)  with all my docs and all my bank details , nothing of answer . Regarding payment money must reversed back to you cause i don t received nothing .

also i send you again from my email irvingver***@gmail.com and by pm my bank details :

*Bank Details REMOVED by KingNemo for safety reasons. Information will be sent to Casino Rep personally."

waiting answer but to solve this faster at last time provide me by mail ( irvingver***@gmail.com ) your whatsapp and we will discuss whats going on for last time . Once all clear i will come here give feedback

sincerily Irving

Hello Nordis Casino Rep,

It is our job to contact you to have these complaints resolved as your live support chat and/or email is unattainable for this user to resolve the issues. When irvbetts initially made the complaint he/she mentioned on August 16th 2022:

"Hello Marina , 1 week been passed since you told payment was proced ..but nothing arrived at my bank account

kindly whats up ? 

i sent you a private message with full details cause nobody answer me 

also nobody answer me at support to change my email account ."

Yes, we can see you made payment, the proof is there. But the players initial request of email change was never made. Why hasn't the email been updated before the withdrawal request?