Nordis Casino Support and Complaints Thread

I mailed them again, let me seen will they this time answer

this does not work properly, tried to play a bet on sportsbook, the buttom place a bet does not work, went to chat several times , no representative avalible just a robot trying to answer questions, a robt that does not understand words like deposit bet bonus. Maile to support, nobody answers , sent mydokuments for verification, they replied that I received a bonus, but when I go to my account nobonus has been added to my account, treid to withdraw my money, but the panel withdrow is empty, and when I try to withdraw manualx the system gives me an error, despretly need somebody that will handle my problems

Please help me to get my money out of there, the site is awful. I mailed to [email protected] and to [email protected] and nobody answers to my request any other mail address I don't have. The chat does not work, no representative available just a robot that does not understand the word withdraw As I sad the system doesn't allow me to withdraw my money because I'm receiving an error massage.Please Help me

Hello bubasinter01, 

It is unfortunate that Nordis Casino Team is not replying to your emails and taking care of your concerns. We have notified Casino Rep yet again. Please keep posted on this forum thread for a response, hopefully a solution soon. 

Good afternoon bubasinter01,

We would like to inform you that your withdrawal was canceled for the following reasons:
1.    According to article 9 (https://online.nordiscasino.com/welcome-bonus-casino) of the terms and conditions of your bonus you must run 45x from  he deposit + bonus in 7 days 
You deposited 20 euros on 06.06.2022 and received a 50 euro bonus. which means you have to wagering 3150 euros in 7 days. You wagering 250  euros  so you still have 2900 rolls to be eligible for withdrawal.

Best regards, 

Nordis Team!

hello

 didn't pay my 30€ winnings max cashout from 10 no deposite bonus . No one responds to email or live chat 

my usename: walidhm

Hello walidhm, 

We have contacted Casino Rep regarding your complaint. Keep posted on this forum thread for a response. 

this must be a missunderstanding, I made a 150 deposit, and want 100 back, and I didn't place bets with bonus only with my money that I deposited.As fas as I know, the bonus will be effective once I spent the money that I paid in.How that they post here, and don't answer my mails, who can clear the issue,What concerns me I can correspend with them here.

Hi bubasinter01, 

Casino Rep has been pinged. Hopefully your concerns get cleared up soon...

4 Days past,and no answer, nobody contacted me on mail,I give them all the necessery information to transfer money the my bank account or to skrill, and nothing a big nothing,obviosly they want to keep my money, and thinking how to refuse me.I just googled them together with the word forum ,and there is complain after complain everywhere.and it's almost a single thought mensioned, that they don't pay, I wan't to give up, because and I didn't pay in to neither to give away or to suprise peaople in that region with a gift. Can somebody be wise man and give me advice how to get my money out of there

Hello bubasinter01, 

It is unfortunate to hear that Nordis Casino Team is not of their word to follow up and be responsive to solving your problem. We will do everything we can to help you out. 

this site is an absolute nonsense,I just logged in to kill the curiosity, and now is 29 euros eligible to withdraw. How did they come up on 29 euro I don't know. If I place a bet on sportsbook, the betslip does not empty automatically. I have to clean up everything by myself, and if I want to see my bets there is a page under my account called history." They named it finance history. If I choose a date and click on search, nothing comes up, not even my payments. I just wonder how they came up with the idea to call it "finance." Finance what?. This site is a joke, and the people behind it do not deserve to be a business partner.

Got it I have had a winning bet, but what happened to the money that I paid in, and why I can't withdraw it, I don't know. No one to explain, no information on site, no explanation, just a big silence. Who the hell is behind this site, and how come  that they are still have a licence to gamble? It's interesting that they have a famous 8048/JAZ licence. I think everybody who doesn't have a licence put it on the site. It's just a breeze and 8048/JAZ sounds so good. If I google it, there are a thousand gambling sites with this unique licence. I am starting to be very curious how this will finish.

Hello bubasinter01,

We are curious too, to see the outcome of your case and other cases on this forum thread that have not been taken care of thus far. Nordis Team has been contacted and they are well aware of your case and the other players case. Let's see how things play out this week...

Hello , bubasinter01 . 

Please tell me what problems you have when you try make a withdrawal ? Withdrawals can be only to Skrill . You can send a video with your problems at email  [email protected].

Good afternoon, 
Your withdrawal has been approved, please give us another payment method because it doesn't work.

Best regards,

Nordis Casino

Good Afternoon,

Please give us your email address or username to check. We apologize for the inconvenience.

Best regards,

Nordis Team!

Good afternoon!

To recive 10 eur no deposit bonus you must send the kyc to email adress: [email protected] :

- a photo with your id, passport or driving license

- a selfie with you and near you the document

-proof of adress

- your phone number             

Best Regards,

Nordis Team!

Hello

I have not received any response to my withdrawal request
I have sent many emails but no one has contacted me until now

my username : walidhm

Hi there I just mailed to silviu with all my bank details and skrill/paypal username, let me see if this work, on the site is only 29 Euro eligible for withdraw

I just checked my credit card account, and what a surprise! All the payments went over to a Chinese bank, and it was booked more than I actually paid in. No warnings that the payment goes over to a non-EU bank. What a strange method. What kind of money laundering is this site?

Hello bubasinter01, 

Don't come to conclusions too quick. Have you been able to withdraw your money?

No nothing, Silviu doesn't answer to my mail, my account on the site shows the same amount

Good afternoon, your withdrawal has been processed, attached proof of payment.

Best Regards,

Nordis Team!

Good afternoon, I just checked and did not request any withdrawal. Please request a withdrawal, check it and then we will give you an answer by email.

Best Regards,

Nordis Team!

It is crazy, my account says that I can withdraw only 28.35, if I enter 100 I receive an error code caled error-max.Somebody to explain to this people, so that they can understand where's the problem, this is the 5th time that I describe my problem, I posted already twice my bank account details, as well skrill username, they can do it manualy, why do I have to do it over the system, when the system doesn't work.and they will answer by mail ?, I didn't received any mail from nordis since I registered.Only promo mail, regulary every day.I'm helples to do anything, so that we step forward

when i deduct the bonus there  must be 120 euro eligible for withdraw, how the hell they came up only on 28.35 I don't know.Fine my winning bet was 28.35, but what about the money that I paid in.This is  the second week since it started, and I didn't receive any reasonable explanation from nordis about my problem.They insist that I have to made a request, but do not hear what the customer say.

and nothing , and don't know what to think, no mails, and my account still showing the same amount eligible to withdraw , only 28 euro, do they understand english, or I have to translate my massages to romanian, so that they fix the problem on their site. Obviously I'm not smart enough to know how to handle this people.

Hello bubasinter01, 

We have pinged Casino Rep. Keep you posted for a response. Hopefully they can resolve the situation for you soon. 

Good afternoon, please give us your player ID to check. We apologize for the inconvenience, we will resolve this issue as soon as possible.

Best Regards,

Nordis Team!

Good afternoon, you made 3 deposits with the bonus code NORDIS1000, the bonus balance was 650 euros. You bet on sports bets 63, 35 eur and you had a winning ticket of 28.35 eur which went in the real balance eligible for withdrawal. The ineligible bonus amount for withdrawal remains in the balance for fulfilling the bonus conditions.
https://online.nordiscasino.com/welcome-pack-1000-free-spins

Best Regards,
Nordis Team!

what a surprise, my player ID is 328006, but why are you asking for it when you know details of my bets, and for the seventh times, whithout a bonus there is 115 euro, they must to be eligible for withdraw, the bonus i don't need, you can keept it, Here is your condition for bonus "1.1.3. After being awarded a deposit-bonus, a player will initially use the deposited balance in their account. Only after the deposit amount is played, the customer will start using the available bonus balance" That means that my 115 euros are alive, and must be fully eligible for withdraw I sent already twice all my data for money transfer you can do it manualy, there is no particalar reason why I have to make a withdraw request over the system.Over the system that does not work for my request of 115 euro.It's realy nice that you recognize that my winning bet is eligible for withdraw, but it must be the same case for the money that I paid in.

Nothing, nothing has been changed on my site. Obviously they don't want to do it. They are looking for an explanation to refuse the withdrawal. I don't know what to do.

baned them, what are you waiting ?

Hello bubasinter01, 

We will raise your concerns for why you can't withdraw the 115EUR you deposited. Keep posted on this forum thread for an explanation. 

Good afternoon,

When a player deposit using a bonus code his funds and his bonus should be wagerend in order to become withdrawble.
He have not met the wagering requirements yet and this is the reason his funds are not withdrawable.

If the player "bubasinter" would deposit without using any bonus code his funds would eligible for withdrawal.

Best Regards,

Nordis Team!

3 days left and a big nothing , they don't have an explanation , just want to keep the money baned them

Hello bubasinter01, 

Please be advised that the most recent message made by Casino Rep is viable and it makes sense why you can't withdraw your money as you deposited using a bonus code. If it was the case where you deposited without a bonus code, you'd be able to withdraw your money no problem. 

well fina I'll than bet

well I tried to bet, managed two bets to place, and since then it has been 5 days gone, I'm trying to place a bet but the butom "place a bet" does not work for me, i have used 6 different browser and non allowed me to place a bet.Of course nobody answers to mail, and I don't know wheere to get any help to fix the problem.If a " place bet" butom does no work, what the hell they won't me to do, I can't place a bet,I can't witdraw my money I DON'T KNOW WHAT TO DO

Hi bubasinter01,

Our Account managers are attending the IGB Amsterdam conference this week. Most of the casino representatives are at the conference too.

As soon as they get back they will assist you further. 

Thanks for your patience.

Hello bubasinter01, 

We will contact casino rep and see what the issue is with the "place a bet" button. Keep posted on this forum thread for updates. 

i just noticed that I the butom works one two hours before the game starts, but if i want to place 5-6-7-8 hourse before it won't work, I couldn't find any explenation in terms & conditions, so it must work for everytime. To be honest I will be glad to lose all the money, just to get ride of them

and again now it is one hour vor the game , and the butom does not work , what a scam site is it, did you got any answer

Hello bubasinter01, 

Still we haven't received a response from Casino Rep regarding this matter. We will ping Casino Rep again and send them a reminder. Thanks for your patience and updates. 

again one hour for the game it won't let me place a bet, if not than they could pay me out, a nonsence casino

Hi bubasinter01, 

Sorry to hear that. We still haven't received a response from Casino Rep to explain to us what is going on with this game.. It seems they are on vacation. 

Could you please specify which game you are having issues with. We can have our team test this game out perhaps and see if everything is alright..

well it all, it doesn't mater what i select or what sport is it, the butom "place bet" does not work

NO NO No, this site is awful. I have a winning bet with conference league games on it. It was a selection of 5 games , with a small 5 euro stake and a win pos of 45 euros. 4 games are recognized as winners, the 5th one, Guimares, is still on hold, although the game finished yesterday at 23:15 , all other games have been settled immediately after the games finished . They won't allow me to win. What a scam site is it? Of course, chat doesn't work on mail; they don't reply 

i realy have no words for it 12 hours past and still on hold they don't let the bet to be a winner, probably they have a lausy explanation that they are waiting for official statement, well a big nordiscasino is waiting for uefa to let them know the result, or thinking how to find an explanation not settle the bet, BANN THEM they don't respect the game they don't respect the customers