Nordis Casino Support and Complaints Thread

The money that you won were made from the 10 euro no-deposit bonus. Where one of the condition is the maximun cash out was 50 euro and the maximum bet was 0.20 cents. The jackpot was cancelled because you didnt respect the maximum bet. Have a great day!

What a load of hogwash you fail to understand what a screenshot is l have photo proof showing that the wager in which we are discussing was made after the fact l had won the maximum 50 that was no longer apart of any wage requirements and was never deposited to begin with. I'm not a Noobie, you also forget l made the necessary deposit Aaaand you sent me emails confirming how

l did make the wage requirement and l even checked in partially through just to make sure.. it's called a contingency also the reason why l screenshot everything when it comes to online sites you have zero accountability and use the same que-card redirect answers to players when they are seeking there winnings, such as "crashed games need a refreshed browser,clear data to operate fully ,or use so and so as a browser to properly operate" l run all the same diagnostic you claim to be the issue the fact is people are throwing their money at your sites and you all seem to use the red tape as a shield to disguise your I'll gotten shady practises you should be ashamed of how you treat people who are so called "valued customers" l was thrilled with you guys and the responses l was getting only to have your same 3 rep aliases tel me conflicting information you literally just lost your case excuse me I'll upload the proof now

Yo let's not even get started on the transcripts from customer support l saved that clearly show poor communication skills or your employees are intoxicated 

You have my info I'd like payment promptly as movement I'd from skrill show that the initial withdraw wasn't even 2000.00$ it was a lil over a hundred and you didn't even comply with that like lie some more 

Hi Roonystrikesback,

Thanks for your feedback. We're going to bring this to the casino's attention. Keep you posted. 

Wow reading the other reviews seems to be a running pattern November was not Nordis Month for payouts lol l didn't respect the maximum bet l went so out of my way to Make sure l didn't run into the exact same problem on a different site previously that's why it's insulting to say l didn't. l read terms and services l know a lot of people scroll past but when you play as much as me n the wife there's no room for error 

The terms and conditions to be observed were as follows:
1.wagering 50x
2.Maximum cashout 50 EUR
3.only to casino
4. Maximum bet 0.2

lol look at the time stamp so let me get this straight your saying l went over a wager requirement when l actually won 2 days previous to that with money that no longer had a wager requirement like buddy your looking so foolish and as the reviews state I'm clearly not the only one dealing with this it took two days for your response I'll prove that too hold on one moment and when you see it just face facts your company is not following legal practices held up by other creditable casinos every one note the date and time of the withdraws the email reply which was received much later then initially sent..nice try 

I

see you have Netflix tab open no wonder no customers get a timely response 

K so are we going to resolve this matter because you simply screenshotting a bet placed way after l beat the wagering requirements is not exactly what l would consider a solution l gave you money so did other players the odds are always in favour of the house but in our case as listed on this forum indicate you guys lost for once it's not the end of the world but this matter is still open and the back and fourth with customer service is getting no where so stop being con artists and just say hey sorry for the mix up here's your cheddar 

Great casino. Clear and simple interface. A large selection of games. There is a live casino. Quick payouts.

A good website. Quick payouts. Lots of games

problem has been resolved

Great. Thanks for letting us know. 

NORDIS CASINO DOESN'T PAY ME!

Sorry to hear that. Could you please tell me what the problem is with Nordis casino? Did they state the reason for not paying you? Please also private message me your casino username. 

Hello, I've made deposit of 200 euro with code Nordis250 and I still didn't receive my 250% bonus :(

Can you help me?

We received your account details. The casino will be notified. 

amangava,288799

300 euro,Skrill,

 9.12 I withdrew, they didn't pay me

The casino will be notified. Keep you posted. 

I requested a withdrawal on December 16th and haven't received anything. Trying to look at my withdrawal it only shows the day and time. You can't check the status of it (e.i pending, reviewed, processed). I contacted support on December 21st asking how long does it take? She told me 3-5 days. Taking into account of the holidays I didn't ask about it again till January 4th but could not reach live support so I left a message with the live support bot. I got an email informing me someone would contact me soon. January 5th, same thing, today same thing, but I didn't leave a message since my two earlier messages were never responded to. I'd appreciate some help please!

Sorry to hear that Stephanie Thomas.

Please private message me your casino username and we'll ask the casino rep to look into your account. 

Hi Stephanie Thomas,

We received your account details and notified the casino rep. Keep you posted.

Hello, your account is being checked, you bet on live events after they were over.

Just checking to see if there is an update

We'll send a reminder to the casino rep. Keep you posted. 

Still waiting and haven't heard anything at all. I pm the casino rep and no reply.

We sent them a reminder yesterday but they didn't get back to us either. 

No information on my withdrawal from casino or casino rep. It has been one month (Dec. 20, 2021) since I requested a withdrawal. I think it's safe to say I won't be receiving my winnings. Very disappointed in this casino

Still nothing. We'll try to chat with them today. 

I'll say that this complaint will most like stay unresolved and I won't receive any of my winnings. They can send me promotional emails with match bonuses and free spins, stating I'm valued player. Am I only a valued player when I deposit? Apparently, I'm  not when I try to withdrawal. No one  at this casino replies to emails and live chat is always unavailable. This casino should be on the black list!!!

We notified them again about your complaint since we got no reply. 

I have not received my no deposit sign up bonus or my deposit match bonus either!

Please provide me with your casino username. We're going to check with the casino rep why the bonus wasn't issued. 

Leanne0000 is my username and thank you 

Did you sort it?

We notified the casino about your complaint. Keep you posted. 

I got an email today from Nordis Casino asking me to leave a raeview a review on the Ask Gamblers website. So weeks after I gave up asking about my withdrawal, I finally got through to live chat. Someone named Marina read my message but as soon as they did I got the message live chat was no longer available. Wow unbelievable how they treat customers. Haven't yet to leave my honest review on the Ask Gamblers website but thought I should share it with LCB first. 

Hi Stephanie Thomas,

The casino will be notified. Keep you posted. 

Hello, in order to receive a 10 eur registration bonus, please send these documents to [email protected] in order for your account to be validated: 
- a photo with your id, passport or driving license
- a selfie with you and near you the document
- your phone number

Best Regards,

Nordis Team

Hello Stephanie. We checked in our backoffice your activity and we want to inform you that your withdrawal was not accepted because you did not respect the requirements for the 10Euro no deposit bonus. As you can also  see in your account, you have recieved 10 Euro on 13 November 2021( from No Deposit Bonus) and you start playing slots. One of the rules was to bet maximum 0.25/spin. Unfortunately you have raised the bet severeal times and your winning became ineligible.

I'm not asking for a no deposit bonus. I made a withdrawal on Dec 20 and still haven't received my winnings. Please read earlier posts and screenshots I've attached. I've also sent my documents in twice already. I just want to know if I'll ever receive my winnings?

Hello marina,

I need a little help , just registered with nordiscasino with username bubasinter01, tried to deposit money over nordis screen, it went smut and everything was fine, but no money is showing on my accounht, I treid to contact support, but nobody answers to my mail Can you help me with contact details to nordiscasino, as I sad on [email protected] nobody answers my mails. I also asked for valid skrill email, and nothing happens, please help me

Hello bubasinter01, 

We will contact Casino Rep for assistance. Keep posted on this forum thread for any updates. Thanks. 

Hi there nothing going on since they ignoring me

Hello bubasinter01, 

We haven't received a response from Nordis Casino Rep. We will ping them again and hopefully they respond soon! 

still nothing but i receive promo Mail to deposit money, strange I asked to confirm payment methods and nobody reply

Hi bubasinter01, 

Unfortunately we haven't heard back from Nordis Casino Rep at all. We will send one last reminder, let's hope we get a response soon..

Good afternoon bubasinter01 ,

Please try to deposit with another payment method, if you fail send an email to [email protected].

Best regards,

Nordis Team!

Good afternoon,

Please send an e-mail to [email protected] and tell me what problem you have to solve. We apologize for the inconvenience!

Best regards,

Nordis Team!