Lotus Asia Casino, Black Lotus Casino, Fonecasino Support and Complaints Thread

Hello nasos511,

Please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your complaint.

Hello nasos511,

Thanks for sending over your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

Hello Juggaloroscoe,

Your complaint has already been resolved. You've posted it in this thread:

https://jswqzs.com/onlinecasinobonusforum/player-complaints/mandarin-palace-and-sisters-lie-about-bonuses-and-steal-winnings#msg497343

Hello @Sydney, did they replay to you by any luck? it's been like a week.

Thank you 

I have a complain on fonecasino because they dont pay me my winning whth their no deposit bonus. So thats not a suprise.

Hello nasos511,

No, we still haven't received a reply regarding your complaint. We've sent them another reminder email.

Hello engrsc1,

Please send me your casino username in PM inbox and we'll contact the casino regarding your issue.

i had made a complain here in few years ago they dont respond saying that i has alread an account in the others group casinos and request a no deposit bonus so i was no eligible to receive my winning on the fonecasino and they dont respond any more contact from lcb not ohers gambles complaints sites

email [email protected]

account i think is engrsc 

Rui 

Hello engrsc1,

Do you have a new complaint regarding Fonecasino? If you want to bring up the same complaint about the issue you had with the casino few years ago, it's not possible. You've already received a reply regarding that complaint. 

However, if you have a new issue with Fonecasino, we'll contact the Casino Representative to check what's going on.

Thank you for understanding and cooperation!

Still no answer, it's been like 2 weeks, shouldn't they be blacklisted?

Hello nasos511,

The Casino Representative said they were looking into your complaint and that they would get back to us regarding this.

We've sent them another reminder email today.

Hello nasos511,

We've received the evidence showing that you created multiple accounts. Please note that creating multiple accounts is against the Terms and Conditions of any casino and it's strictly forbidden. Therefore, there's nothing more we can do to help you. 

I had 2 accounts, as they told me, then I went to the support chat, and I asked for the delete of the other account and they said they would delete it and I could continue play, so I did and then I made the withdrawal process.

Then they said something about country allowance as i mention in the first message.

Then they made more excuses about why i did invite friends to throw their affiliate system, and that it's not allowed, but when you go to their affiliate system, it says invite friends to get 20euro you and 20 your friends.

Whatever they wrote you about ''multiple accounts'' it's just another excuse of theirs, since they told me on the chat that was not the problem and they would delete my old account.

With few words for everyone, this casino is a joke, and I'm gonna make sure every rating gambling sees my previous post because they deserve it with their arrogance live help and insulting.

Hello nasos511,

You had more than 2 accounts. All the evidence has been provided to us, therefore, we consider this case closed.

If you're not happy with this decision, you can file a complaint with their licensor.

I use to play the freeroll tournament's in Black lotus casino. Since their casino is only Flash and no downloaded version any longer, I've never been able to see the tourney page and register to play a free play tourney within Black Lotus casino.

 Two days ago I got an email from Hein & Gwen to open up my Labor-Day blue mountain card then go to live chat in Black Lotus & ask for my surprise gift. I did what they asked even though I've been denied bonus's ever since they changed their software & their casino look.

I asked the CS Rep. which was a girl, who came to help me in the live chat.

(This was about a year ago!)

I asked her "how do I go about playing the tournaments here in Black Lotus flash, when I click on the Tournaments, the page is blank." The CS rep. replied to me:

"Why, so you can play the free play tourney?" I said "Yes." Then she closed the chat up on me!  I was never so insulted!

 Hein must've found out about what happened between the CS rep & me because he emailed me & he apologized to me about what that CS rep had done to me! I told Hein that I can't see the tournament page and I miss playing them! I also have a hard time loading the games! Some of the games don't load whatsoever and when they do load they take a long time to load! Over 2 minutes it takes to load one slot game!

I told Hein about my problem with not being able to see the tournament page & I can't load many games and it takes a long time to get one game to load when it does load for me! Hein told me to delete my history, cache, etc.! I did all that & I still couldn't see the tourney page.

I use to be a depositing player at Black Lotus before they went to strickly flash only. When I tried to play in the flash inside Black Lotus the games take forever to download and some of the games don't load for me at all! The same exact thing happens to me in Grand Bay Casino as well! They went to just flash software and stopped the download version and I can't play in "Grand Bay Casino, any longer!

 I just got done talking to Logan in live chat and asked about the Labor-day surprise. He said, "I was credited." I then asked Logan, if he had any suggestions about me being able to play the tourneys? He then closed the chat on me! 

What's going on with Black Lotus Casino? I really love their games and this is a shame!

 I went over to the Tourney ling while I was in Black Lotus just to give it one more try and I couldn't believe my eyes when I saw the Tourney page and I could register to play!!

 There was only one Tourney available to play and it was for this Thursday and I found the code for it in this forum, I'm a member of in here!

 When I placed the coupon code in for the Tourney for this Thursday in Black Lotus, I got a message saying: "You have to deposit before playing any games, first!"

 This was a "Free Play Tourney!" Now I have a new question:

Does Black Lotus Casino make you deposit before you can play in a "Free Play Tourney?"

Please let me know anyone who may have an answer! 

  You know what? At this point, I don't even care if I play or not in a tourney because I don't like the way I've been treated the last few times by their CS Reps!                                        I Love Hein and Gwen but their CS reps should be more respectful!

Most CS Reps/Agents can make or break a casino. They're the ones who have the power to keep players coming back to play! Being respectful and act as if they really care. Playing online casinos for just about 20 years and I am a VIP in 5 Casinos right now & the casinos I'm playing I've been with for the past 10 years! If no one can answer simple questions why would I want to deposit into their casino? Their job is to help us! We're the players! If they don't know how to help us they can say so instead of just closing chat on us!

 I was shocked when I finally, saw the tournament page in Black Lotus & I was able to register to play in one! This is the first time I saw that page & I'm able to register & play since they changed their casino look. Yet that message saying, "I have to deposit to play a freeroll Tourney?" What? A freeroll tourney?

 ANYONE?

Thanks So Much!

Stay Safe All!

:)

Hello Keesha81077,

You should be able to participate in a freeroll tourney without making a deposit unless you claimed some free bonuses before. Please send me your casino username in PM inbox and we'll ask the Casino Representative to check what happened here.

Hello Sydney,

 Thanks for replying to my recent message here! I found it accidentally while writing another message about today's black Lotus Tournament starting at 4:00 PM est. I was able to register on the day I wrote you this message to you on Sept 3rd of this year! I have a lot of loyalty points accumulated in Black Lotus Casino to play tournaments. But I can't find inside this forum any of the LCB codes to join the tournaments in Black Lotus. The chat forum inside here & the codes I did find within this forum some of them I noticed are dating way back to 2016.

Is there an easier way for me to find the Black Lotus Casino LCB slots tournament codes in this forum?

I use to be a  depositing player with Black Lotus casino before they changed their software to just flash play only! When they changed their software to just flash playing only, I wasn't able to load half their games, and it took forever just to load one game! It was frustrating waiting on a game to load so I decided to not bother with Black Lotus any longer!

Hein (VIP), has been emailing me a lot recently with some great promo offers to ask me to come back & play with them!

After doing a thorough cleanup on my laptop just recently, everything is running brand new on my Laptop once again :)

I'm able to load games quickly and enjoy them as I used to enjoy the games in Black Lotus when I had the download version of their Casino! :)

I'm also a registered member of this forum and I do receive special promotional emails from you all! :)

I'm a VIP player with Miami Club, Lincoln Casino, Liberty casino,(10 years)! I'm a VIP player at Red Stag casino & SuperNova casino as well! I just started depositing at Tropica Casino recently & they have a great CS. service at their casino!

 I used to play the Black Lotus Tournaments all the time. I can use my comp loyalty points to play the tournaments in Black Lotus.

 My main question is to do with Black Lotus, is I'm having a very hard time trying to find the code in this forum so I can play in a Black Lotus Casino Tournament.

There's a Tournament today that starts at 4:00 PM this afternoon I wanted to play in at Black Lotus and once again, I can't find the code to use to register and play within this forum. It's called the "LCB Thursday Slots Tournament."

  Do You have the Black Lotus Codes to use to play the LCB Tournaments in this forum? If not, I can use my loyalty points I accumulated to register to playa tournament at Black Lotus Casino.

 Thanks So much for your help!

 I Know running these forums takes an awful lot of work and I do appreciate all the work you all put into these forums! You keep all the players coming back and happy!

I Have So Much Respect For Everyone Involved in making the LCB Forum work! xo

 I'm just having a hard time getting around in here to find what I'm looking for.

 You can email me at any time.
 Have a wonderful day for everyone!
 Sincerely,
 Christine J. :) XO

Dear Keesha81077,

Glad to hear you managed to register for the freeroll tourney on 3rd September and thank you for your kind words! 

You can find all freeroll tourneys on the LCB forum in our "Members only" section of the forum. Please click HERE and you will find all your favourite freeroll tourneys there. You will also be able to see the passwords for each tourney in that section of our forum.

For Lotus Asia and Black Lotus Casino freeroll tourney details, please click HERE and then scroll down the page to see the latest tourney info for this week. 

If you require any other assistance, please let me know. 

I made a withdrawal request from Black Lotus Casino on 02/12/2021. It was later reversed, not by me. I received a congratulatory email from the "finance department manager" stating that she was going to forward my request to the finance department for approval. In very small font below the email it tells you to send in a copy of your ID, credit card, and utility bill if this is your first withdrawal. I sent in everything on 02/13/2021 and have not heard a thing back from them. On 02/15/202, i checked my casino account "statement" and my withdrawal was relisted but, in red font, and it said " COMPLTE". I sent another email and attached my documents to this email as well. No response.  I waited a couple of days but, still, nothing. I just sent my third email. They have not even responded to acknowledge receipt of my documents or anything. It's been a month now. I don't know what to do. I hope someone can help me with this, please

Hello barbiedoll2167,

Please private message me your casino username and we'll get in touch with the Casino Representative.

Hello barbiedoll2167,

Thank you for providing us with your casino username. We've notified the Casino Representative. Please keep an eye on this thread for updates.

Hello barbiedoll2167,

Here's what the Casino Representative says:

"The player's withdrawal was declined due to multiple free claims.

Please ask the player to contact our support team for a further explanation."

I made a clean deposit of $35 back on February 12th at Lotus Asia Casino. I played for a couple days, off and on and decided to stop while ahead at $150.

Every time I request a payout for the first time somewhere I go ahead and preemptively send the document always required because sometimes it takes them a bit to send email with exact docs they require, as I did this time. However I never got an email requesting anything. In fact I have not received any communication from casino since requesting payout despite several emails and attempts to reach them via live chat all of which have been futile.

They have reversed my payout attempt twice for reasons unknown to me. Today when I finally got a response via live chat. As soon as they realized what my inquiry was regarding I got radio silence. Despite me continuously making a point to text something every few minutes. They cancelled the chat after several minutes without another response. I am adding a few snips just to backup all my claims.

Hello Tony Wells,

Please private message me your casino username and we'll get in touch with the Casino Representative.

Hello Tony Wells,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.

Hello Tony Wells,

We've received a reply from the Casino Representative. Here's what he says:

"The player needs to contact our support and we will get it resolved. His withdrawal is there, but we need documents and verification."

Can you ask him if there are other avenues of reaching them besides email and live chat because I have exhausted both with little to no results. I have received only 1 email just a few days ago despite the fact I first initiated this payout Feb 14th. Also I have sent in all required docs already twice now. Along with several emails regarding the status of my verification process, none of which were replied to.

I have failed to even get a response via live chat all but 1 of my attempts. Even on that conversation as soon as they realized my inquiry they immediately stopped responding and cancelled the chat several minutes later even though I made several responses within that time.

For their response to be "I need to contact them" is both laughable and dismaying. Do they not posess my email. Most sites contact me regarding this just after first request of withdrawal. At very least respond on live chat or return an email. I'm not sure how else to contact them other than relentlessly blasting email after email or waiting for hours with their live chat window open hoping for a response. Neither of which am I willing nor should I be required to do.

Hello Tony Wells,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Here is proof I first sent required docs back on Feb 14th without receiving a request to do so. I also sent another just a few days ago.

Hello Tony Wells,

The Casino Representative says he asked the Support manager to look into this chat issue. He says he has also arranged for a VIP Host to call you via phone and resolve this today.

Thank you so much. I just received an email stating they need to verify me telephonically  so they can update my account and finalize my withdrawal. It's ridiculous that I must burden you with the issue to even get a response when they have only needed a phone verification to finalize my payout for going on 2 months.

I'm still waiting on the call however. LOL  

As I said in the PM. I really appreciate and feel indebted to you and your colleagues for providing an outlet in which we can bring our issues and find persons like yourself whom are solicitous about our issues.

Great Thanks & Best Wishes,

Tony

You're welcome Tony Wells. Please keep us updated on this.

I just received the call and payout has been approved. So since Feb 14th they have had everything (other than 30 second call) they required to approve my payout. Yet never contacted me in any way. Thank you for helping expedite the process. Otherwise I'm not sure how long they would have delayed contacting me.

Hello Tony Wells,

You're very welcome. So glad to hear it's all been sorted out. Thank you for posting this beautiful picture! 

I made a deposit on 12/28/2021 and ended up making a withdrawl of $1050.00 on 12/29/2021 at Black Lotus Casino. It says the withdrawl is "Pending" on my account statement. I got an email saying that the financial department is reviewing my withdrawl but, this should only take a couple of days. I have previously sent in my documents. I've sent emails without any response. Can someone please look into this for me? 

Hello barbiedoll2167,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative?

Hello barbiedoll2167,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

Hello barbiedoll2167,

The Casino Representative says their Finance team needs your ID or Driver's License. The verification is still pending. He says it would be helpful if you could contact their casino support directly.

I need some help with lotus asia casino. I recently won 40 bucks in a tournament there. I met the playthrough and earned over 600 dollars. I was a bit lacking in knowledge of the rules regarding a withdraw. I requested a 500 dollar withdraw, with the left over i played more and earned 160 more. So i requested another withdraw for 150. I was sent an email asking for a pic of me holding my id. Then today was told that my withdraw was denied. However the funds have not been replaced. They denied due to multiple consecutive bonuses, which i was unaware of doing. So i offered to rectify by making a deposit. To which they replied that my withdraw request was denied. Which we already established. It seems they will not put my winnings back into my account and even so much as told me straight out that it wouldnt be fair for me to win off a free bonus? I have a screenshot of the whole conversation. I was to understand this to be a fair casino, not on the blacklist

Hi Darkly,

Most of the casinos have this rule that you need to have some deposits in between free bonuses. As far as I can see this is the case here as well. However, we can check with the rep if there is anything they can do for you. Please private message me your casino username. 

Hello barbiedoll2167,

Thanks for letting us know that you've received your payment. Glad to hear this has been sorted out. (the player has sent us a private message that the payment has been received)

I played in the lotusasia casino, completed the wager requirements for the bonus , consulted with the chat operator, clicked to receive funds, my account was awarded with cash funds. I finish verification process , and as soon as I wanted to withdraw the funds, the operator began to ask questions why my account is in euros and not in dollars (and I don’t remember why this currency was available at all during registration), as a result, the operator said that he would simply block my account, he ignored all requests to recalculate the amount in dollars (since the currency does not matter for bitcoin withdrawals), he ignored it, very unpleasant experience at this casino

Hello barnesbets,

Please send me your casino username to my private message inbox and we'll get in touch with the Casino Representative.

Hello barnesbets,

Thank you for providing us with your casino username. The Casino Representative has been notified. We'll keep you updated.

Hello barnesbets,

We've received a reply from the Casino Representative. Here's what he says:

"The player won of his second free bonus, he claimed the first free bonus on Mandarin Palace, so either way, the payment is/was going to be declined – Multiple free claims.

His account was now closed. He lives in the USA but instead of using the default currency being Dollar ($) this player has chosen Euro – against the T&C’s.

So there are 2 issues here:

1. Multiple free Claims
2. Incorrect currency as per the T&C’s

 If the player needs further explanation, he can contact the casino support."

Can I have a number to contact you on in regards of my black lotus account 

Hello JimScott190, 

If you would like us to contact the casino on your behalf please send us your casino username via private message and state what you would want to inquire about regarding your account. If however, you would like to contact the casino yourself you may do so on their support email which you may find on Black Lotus Casino Review Page (contact is displayed in the table on the right-hand side of the page). Hope that this helps, if you need anything else we are here for you. 

Hello JimScott190, 

You haven't sent your casino username via private message. Have you managed to get in contact with the casino? Please let us know if you need any further assistance from us.

Black lotus casino has locked my account and denied payin me out and will not work with me they completely ignore me and lie 

Hello Dsgleason54,

If you would like us to contact the casino and inquire about what happened, please send us your casino username via private message.