Lotus Asia Casino, Black Lotus Casino, Fonecasino Support and Complaints Thread

Dear BoomBoomLaRue,


I was not able to access LCB forum as we have changed the username and I was getting password error. I tried at least 10 times to get logged in and answer your query but couldn't. Thanks to Melanie who solved the login issue.


I would appreciate if you could message me your Lotus Asia Casino usename/email id and rest details. I will personally get involved to solve the issue and I'm extremely sorry for the delay in response.



Thanks,

Awesome!  I was hoping I didn't have to start crying

I will send the info to u now and truly, I appreciate your time

No Need to cry....:-)


I have had a  conversation with our support team. Messaged you rest details. Kindly have a look at your inbox.


Regards,
Devjeet

Dear BoomBoomLaRue,


Received all documents. Please allow me couple of hours to get back to you.



Thanks,

Dear BoomBoomLaRue,

We had not previously received the docs. I see from our record that support kept on asking but for some reason we did not receive any emails. Anyways, we have solved the issue. The withdrawal will now be processed. You will receive a confirmation call soon.



Thanks and Regards,
Devjeet

I'm hate that I am having to ask for help on here.  I have done everything in my power to get this resolved on my own.  I have contacted Lotus Asia 20 different times via chat, email and telephone.  I have run out of options and I want a end to this nightmare!  Please help.

I usually deposit at both of your casinos a few times a week.  I had a withdraw for 250.00 that was to be paid back to card.  It was delayed a few weeks because of the processor having issues.  Finally, on Friday, March 8th I received the payout via refund to card for 243.00. 

As soon as the refund hit my card my card issuing company put a block on all funds in my account.  I than had no access to my account.  I called them immediately.  They informed me that I cannot have a refund for said amount if I hadn't made a purchase for said amount.  I was told the block will stay active until the issuing company reversed the refund.  I called Asia Lotus and was told this should be taken care of within 5 days.  5 days would have been last Friday.  Today is the 10th day and this has still not been completed. 

I have had two direct deposits credited to my card account plus I had already had money in my account before the refund.  All my money is on this account.  Please imagine how depressing it is having all your money tied up and not being able to access it for 10 days.  I have had my telephone turned off.  My electric bill was due last week and I had to borrow the money from a friend so it wouldn't be turned off.  I have prescriptions I need to feel and have been out of much needed medications for a week now.  I have three kids and cannot even buy a loaf of bread!!!!!  It sucks because I have the money but can't get to it until you fix this issue.

This is a nightmare!!!  I am tears as I type this.  I have done everything to resolve this.  I have no control and feel totally helpless!!!!  I have been loyal to your casinos please please return the favor by resolving this issue.  Every time I contact support I am told they are waiting to hear from the processor.  At this point being paid my withdraw is the last thing I am worried about.  I want the money removed and I need it done as soon as possible. 

I have almost no groceries in my house and a house payment that will be due within days!  My ticket number is  LTK1212502808376X.  This is by far the worst casino experience I have had and I have been playing online for 10 years now.  I do not hold a grudge and will continue to play here as long as this situation is resolved a.s.a.p.  Please help and please help now!

  Bonusroundplease I am so sorry to hear this happening to you. I sure hope they will do what is needed soon. This is so serious. And I'm afraid I can't offer any solutions. I take it that this isn't a bank? Don't know why the fuss from them, and giving only 5 days. The only reason I can see them worrying about funds going in is if they see as direct deposit not set up, somehow effecting the monthly fees?. Whatever it is, wouldn't surprise me if your suffering isn't over a few bucks.
    I made my first withdrawal at Lotus Asia and was so pleased to learn I could withdraw this way. It's to my bank, and even tho I received  2 cashouts, I worry something may go wrong. Those card cos think they're God. Wish I could help Hope your nightmare ends soon .

Dear bonusroundplease,


I'm really sorry to hear this. Please message me your LAC/BLC username or registered mail id. I will try to fix the issue ASAP.


I'm waiting for your response.


Thanks and Regards,

Dear Cindy,


I have had a long conversation with finance team. They are working on it and probably it will get fixed by today only and you will receive a call.


Thanks,

Thank you for your concern and help!!!  I am grateful for anything you can do.  I cannot email you my phone number because it has been turned off due to not paying my bill.  I see you have my username for the casinos.  I read you hope to get this fixed maybe today but I received two different replies to my recent email sent to the casino.  The both say they are waiting on finance still and are escalating the ticket.  They never give me any more information than that. 

Do you think they will still get it fixed today?  Like I said I am going crazy here.  It is spring break for my kids and I can't even take then to McDonalds.  We promised them we would do some special things this week but can't until this is cleared up.

I know the initial problem is not your casinos fault but now your casino is the only one who can fix it.  Please please keep me updated.  I check my email every few minutes hoping and praying I get an email saying this is resolved.

Again, Thank you!

Today is day 12th!!!  How many more days before this is fixed????  You said you would email me in a couple of hours and it has been 7 already.  This withdrawal was placed on the 23rd of February and paid on March 8th.  It will be a month in a few days from the start of the withdrawal until now.  I need this money took out.  I honestly believe you are having delays due to your processor.  I cannot think of any other reason.  I am never told why this is taking so long or when it will actually be taken care of.  I hate feeling like your stalling because you guys don't even know when this will be resolved.  This is a JOKE!!!  I cannot access any of my money in my account for 12 days!!!  I'm not going to start going into detail again about what my family is doing without or what I cannot pay again.  Just take care of this situation.  It has been long enough!!

Dear Cindy,


Problem has been now resolved!! We received a response last night that the transaction was successfully reversed then.



Thanks,

Because of third party involvement (I mean payment processor), it took bit time....I'm sorry for the delay.

Thank u very much for your help a lil while back.  Finally got a response and things were taken care of quickly.  Check arrived today

Dear Cindy,


I was on holiday for a week. This was the reason for delay. Give me few hours and I will mail you all required documents.


Thanks,

Yes, they did finally reverse it and put it back into my account for me to withdraw.  I received a check that can only be deposited in a bank account (that's what the letter says that came with it).  I don't have a bank account....so I am trying to find a way around this.

Also, I noticed I had another 250.00 in my account so I withdrew it.  I thought it was the withdraw I was having so much trouble with.  It was still pending last time I checked.  I found out later this is the first withdraw I had with you guys that went through without a problem.  I know I have emailed you guys saying only the second refund needed reversed.  BUT now you guys have reversed that one and put it back in my account which I withdrew again.  There was no issue with this one and why you guys took it back out of my account is beyond me. 

I am now 329. and some change negative on my card.  I was charged a 15 fee x 4 because you took this out without my knowledge.  I am only allowed 100 overdraft on my card but they said you transaction was a force pay so it went through.  Plus I got a email from my card company saying my overdraft is disabled until June for overuse (thanks a lot!)

So now I am out 60 bucks because you transaction made more transaction to become overdrawn  PLUS Now I am going to be charge a stinking 30 bucks for carrier check when I should have paid nothing because it should not have been removed from my card account. 

Dealing with you guys has not been pleasant.  First my card is blocked for 14 days, than you take 243.00 out without my knowledge and I receive a stupid check that I cannot cash.  I even told you guys I didn't have a checking account.  So I think you guys owe me 60 + 30 = 90 bucks!  60 for the fees you caused me to be charged and the 30 check fee.  This is such a joke!!!  Did any of your staff EVER read my emails?  This all would have been avoided if you had.  I am just sitting here shaking my head in utter disbelief.  I have never seen such an unorganized casino.  If you guys make a practice of treating paying customers like you did me..........I would start closing up shop now.  People will not put up with this....I can't believe I still am. 

What a mess.

I hope the rep can sort this out for you bonusround.

I wait to see his response.

blue

I think the issue has been resolved.



Thanks,

Thank you for you reply.  My nephew was able to deposit the check for me and give me the money.  So I am now happy about that.  Now if I could get my other withdrawal and the 90.00 you said you would repay I would be satisfied.  I will then be able to say this situation is now resolved.  Thank you!

Dear Cindy,


2nd payment is on the way. Message me if you require tracking number. We have credited $90 to your Lotus Account.

Kindly confirm me once you receive the payment.



Thanks and Regards,
Devjeet

Thank you so much.  I am at the hospital with my husband who is about to have surgery.  Thanks again for this wonderful news, now I can't fully concentrate on him.  I will let you know when I receive payment.

Big thumbs up for lotuscasino for doing the right thing and being here for LCB members

i have more of 2 months! i send me documents for verification never was answer in black lotus

Thanks everyone for your feedback. We always try the best at our own level but we were helpless because of third party involvement(Payment processor). Kindly confirm once you receive the payment. I have message you the tracking number.


@antoniomx I just messaged you my mail id. Kindly send your document to me. I will get back to you in few hours.


Thanks,

Yes, I did receive the 90.00 credited to my account.......had a blast playing....thank you!!!!  I did receive the tracking number from you and from Mike who called me personally.......thanks for that.  As soon as I get the check I will update you.  Thanks for helping me with all this.  I do plan on depositing again in the future.

Oh and Blue my husband is home and doing alright.  They had to repair a tear in his rotator cuff.  He is still in tons of pain but he will be better in the long run.  Thank you for you thoughts and concern!

Glad all is resolved. 

@Devjeet - thanks for an awesome job sorting out what was a total mess.  Kudos to you and your casino.  Even I want to deposit here now!

@Cindy -  glad your hubby is going to be okay.  Thanks for the update on everything and I'm so glad all is resolved now.

Hey Cindy,


At first thanks for the updation. I'm glad that your hubby is OK now.

@Blue....I would love to see you there :-)

I just wanted to say thank you for all your help!  I did infact receive my last withdraw today via DHL.  Again, all help was appreciated.  Have a great day!

8 days later and noting blabla...

1 month more jejeje from feb!

Dear antoniomx,


There is delay in response. The only issue with your account is that you are from Mexico and you registered a EUR account.

Our team will call you today or tomorrow.

Thanks,

  Hi Devjeet, not sure if you can answer this or not, I have sent the cashier an e-mail and haven't gotten a reply. Live Chat told me Thursday cashouts are flushed on Mondays and Thursdays. I play at Lotus Asia more than anywhere else. I like the tourneys and the support team treats me right.  I thought pending withdrawals sit in there and able to be reversed for 48 hours on business days. I am bad enough when it comes to cashing out as it is and then waiting the 48 hours has turned my wins into a disaster, but when I see that it's still sitting there and learn it had to stay till Monday, I still found myself playing with it making $100 more then cashed out again figuring then would be Thursday. Of course I ended up losing it. My bad, but I have cashed out a couple times before and it was 48 hours and took about a week from then. A few other times I was surprised to see it still there when I thought it was surely flushed. What is the normal process 48 hrs ? Or Mondays and Thursdays (earlier than 10:30 California time)? Too many times this has happened and I'm feeling these rules are custom fit for me. The last 2 $300's just plummeted to nothing after reversing. I should know better, but thought it would go up or last a few more days. It is a big factor in choosing being able to rely on how long cashouts take. Thank you,  helbummed 

Hi helwin,  I've messaged Devjeet in case he hasn't seen your query.

blue

I hope I wasn't sounding too harsh

  Well, my e-mail was answered. Was told to ask about it in Live Chat. The payment can only be done once they reach the 48 hours pending period and payments are made twice a week Monday and Thursday. Don't remember it being like this before. But oh well, guess I need some more practice. And a little will power wouldn't hurt either.

Thank you Blueday. I should bookmark it for sure

Oh...it was stuck in junk folder :-(

  Don't you hate it  when that happens? I still appreciate your being here. Better late than never. I believe I've got my answer even tho I didn't remember it always being that way

hey help me! i play me free spins and i am able for witdrawal now in live help comment cancel me money? mmmm is my first retreat after going through many weeks of verification for my account to me is not fair not to and hopefully I can help clear reasons why it is a shame that only play with people's time  I have no further ewallet type in my account

Hello Devjeet
I surely hope you can help me - I have been a loyal depositing member of both Black Lotus and Lotus Asia Casino for awhile - I deposit regularly and do not have multiple accounts or abuse bonuses or have had any problems with my deposits - today I get an email saying that my account is temporarily locked as my details have been listed on a negative database - I have submitted the requested documents and am waiting for your response - I have to tell you though that I think its pretty bad to do this to someone who you have had no problems with - I guess you don't want my $ and thats fine I just had to tell you how irritated I am with your casinos - so I am off to the Genesys group who I have nothing but good things to say about - have a nice day