Lotus Asia Casino, Black Lotus Casino, Fonecasino Support and Complaints Thread

Hey Cookieisme,


Just analyzed your account. Your profile is restricted and blacklisted on at least 2 other casinos(Non-Lotus Group). I don't want to write name of the casino that has put you in negative database but surely you are aware of it. This is the reason we won't allow you to play with us. Follow up call was unsuccessful and VM is not setup on your num.


Thanks,

Hey thanks for the response - I dont answer my phone for unknown numbers - I will be more than happy to contact someone at your casino if this will help to straighten this out - you say that I have been blacklisted at two other casinos and I am trying to rectify that as well - but I have never done anything wrong at YOUR casinos or the Genesys Group of Casinos or Slotter or Reelspin - I am a respected member of those casinos and have no problems whatsoever at any of them - and I never had any problems with YOUR casinos either until this - so instead of believing what was reported to you why dont you consider OUR relationship - ME and YOU - I think you will see that I have deposited on more than one occasion - these are the things YOU should consider in my opinion. 

also you could have said the casinos that you are talking about - I know of one and that is the Grand Prive group - not a very reputable group a fact I learned after they closed my account  and I tried to resolve that with them and being unsuccessful in getting it resolved just thought that with their reputation I should probably just consider myself lucky - but  the thing that bothers me about what is going on between Lotus and me is that I submitted my documents when I first opened my account - and then I was just asked to resubmit them again which I did - why did you have me do that if your decision was based on being blacklisted at another casino?  And what happens to my credit card information at this point?  And also if I would not have posted here when would I have been notified ?  I am not trying to be harsh but it is upsetting to be treated this way by a company with which I have had no problems with treat me like this! 

Hi cookieisme,


Your credit card information is secured. No need to worry about that but I would suggest you to contact our support team if you would like to take it off. As per our record, we had sent you an email & called you as well but you din't pick our call and VM is not setup so obviously there was no other option left to inform you.

We don't allow gambling to those players who are member of negative database but still I suggest you to contact our support team for further assistance on this.


Thanks,

All i can say is WOW. If that did occur (not saying it did not) that group should have a warning. I wish you all the best.

Dear yobaboy,


Please accept my apology for delay in response. I couldn't read your post on time.

Just analyzed your account. Let me try to clear our point:

At first the issue is exact 1 year old. It was March 2013 when you threatened to chargeback and we had restricted your access to Lotus Asia Casino & Black Lotus Casino. You were trying to claim a bonus code and we asked you for document verification first because you were sharing your ip with your mom. Here is the conversation between you & our customer representative:-

===========

CUSTOMER SUPPORT: Once you have send the documents you may continue playing and receive bonuses.
PLAYER: why7 do you need documents to send me nothing?

CUSTOMER SUPPORT: You are sharing an account with your mother as per a conversation you had with one of our agents on 01 March.

CUSTOMER SUPPORT: For security purposes we do require the documents.

PLAYER: look,spendimg 60 do;;ars round trip om the handicapped bus since my legs are gone thanks to your war makes it kind of undeasible to send the docs unless i win,you did not ask this before when you accepted my deposits and have not sent them back

PLAYER: i asked you to and did jnot challenge and get my credit card money back due to this either

PLAYER: i could have charged back quite easily

CUSTOMER SUPPORT: You can take a picture with a digital camera and email the documents.

PLAYER: i dont have a dig cam,why would i want to put my whats left of my face on the enternet unless its neccesary,why have you not sent back my previous deposits?
PLAYER: you had no intention on paying thats stealing and now you aregue a dollar in spins

CUSTOMER SUPPORT: Ok, George, we will request a refund of your deposit if that is your wish. We will inform you once we hear back from the finance department.

PLAYER: im going to seee i9f i can get my money back with my visa then since i do have screen pics of all transactions good

PLAYER: no,oi will take action PLAYER: g9ood day you vet hater

==========

All transaction was older than 6 months so we couldn't refund you and we sent you an email & arranged a phone call to inform you about it. No response to our email but still support team arranged a telephonic conversation with you on 3rd April 2013 & you said " you don't care about playing with us, was winning at another casino" & hung up the call so we decided to remain your account locked. It has been almost 1 year and now you are asking about your money and all such things. We didn't have any issue to unlock your account if you would have sent required documents. We are bounded with our policy and trust me, we just wanted to verify your identity. A player needs to verify their identity before making any withdrawal or in case of suspicious activity.

Feel free to respond here or send me private message for further assistance.


Thanks and Regards,

Dear Yobaboy,


I'm attaching screenshot of our management suite and marked those section where we offered "Money Back" but later our finance couldn't refund you because it was older than 6 months transaction. I hided your email id and our representative name for privacy purpose.



Please let me know in case you need any other proof.

We can understand your concern but there are some guidelines we are bounded with. We always ask our player to verify their identity while making their first ever withdraw with our casinos or incase if we find multiple accounts from same ip.

Here is the deal for you. We will unlock your account but you won't be able to make your deposit through credit card (to avoid any future chargeback). We will enable "Marker" to your account and credit some amount (say $100) initially to your account after verifying your bank details. You will have to make all payments through bank wire. We will give you our bank details to make payment. Make your payment via bank wire and send us the screenshot and we will credit that amount to your account in real time (no need to wait for bank wire to come). You will be only able to withdraw your winnings only once you settle ALL OUTSTANDING MARKER VIA BANK WIRE ONLY. We will not adjust your outstanding marker with your winnings.


Please let me know if you are OK with it?


Thanks,

  Oh by the way Lotus Asia i told you a couple months back that you will remember me Good or Bad and now i choose my place and time for the public can see and no you cant delete alter or erase the parts you dont want the public to see and one more thing why we are here i was a dep loyal player    I have a complaint about a casino and i do have all the info including dates and screen shots so i will start by saying it happened at lotus Asia after a week end tourney i entered with my VIP points but turns out still considered a NDB thus limiting payouts to a max of 150.00 and although i am very bias in terms of my personal win i agree T&C are needed to insure fair gaming to all as long as they are enforced and implied to all party s  equally .So here is my issue while playing my bonus money i got above the actual bonus money and was allowed to play a progressive game called moultin mooloh  with all my funds above the actual bonus amount of 50.00 which is considered bonus and must be giving back if a cashout is requested after playthru amount well this is where it gets a little strange and maybe even corrupt to say the least i hit the progressive jackpot for over 25.000.00 + a little made my cash out  from which i was paid 150.00 the max allowed on a ndb the progressive was reset as if it was won back to 5000.00 my question is i really didnt win that money but yet they reset the jackpot as if it was paid where did the money go to. I feel as if the real loser is the players who have paid into this pot that really was never won or paid out .We are talking about 20.000 dollars vanished and yet when i ask this very question why so you allow a player to play a game knowing he can not win and best part if he does you reset the pot to start back to the beginning i just cant see it ! I know i have no chance to ever collect more then the 150.00 and am ok with that although it is very heartbreaking but i am no better then anyone else and are in favor for those T&C so i have to question there logo that says safer wins for whom certainly not the player who feed this pot in hopes of hitting it and one more point might i add that same night Lotus Asia and Black Lotus posted a congratulations to Cledith C Adkins for winning the Moultin Mooloh progressive jackpot and the amount on there Facebook page and i said great so does that mean i will be getting paid within 15 minutes the whole post vanished no where to be found  Can you help me to understand i didnt win it where did it go i have more info regarding screenshots date and time and all face book posts with the exception of the one that vanished i can send at any time as needed and not trying to collect as merely get answers to help other players so they can avoid the same thing and further more i have read through a very reliable source  Betonsoft (the software provider for this casino) had their license removed by the regulator. 

I tried to read your post but i gave up after 2 sentences. lack of fullstops and commas is really making it difficult to read and follow.

  Oh by the way Lotus Asia i told you a couple months back that you will remember me Good or Bad and now i choose my place and time for the public can see and no you cant delete alter or erase the parts you dont want the public to see and one more thing why we are here i was a dep loyal player    I have a complaint about a casino and i do have all the info including dates and screen shots so i will start by saying it happened at lotus Asia after a week end tourney i entered with my VIP points but turns out still considered a NDB thus limiting payouts to a max of 150.00 and although i am very bias in terms of my personal win i agree T&C are needed to insure fair gaming to all as long as they are enforced and implied to all party s  equally .So here is my issue while playing my bonus money i got above the actual bonus money and was allowed to play a progressive game called moultin mooloh  with all my funds above the actual bonus amount of 50.00 which is considered bonus and must be giving back if a cashout is requested after playthru amount well this is where it gets a little strange and maybe even corrupt to say the least i hit the progressive jackpot for over 25.000.00 + a little made my cash out  from which i was paid 150.00 the max allowed on a ndb the progressive was reset as if it was won back to 5000.00 my question is i really didnt win that money but yet they reset the jackpot as if it was paid where did the money go to. I feel as if the real loser is the players who have paid into this pot that really was never won or paid out .We are talking about 20.000 dollars vanished and yet when i ask this very question why so you allow a player to play a game knowing he can not win and best part if he does you reset the pot to start back to the beginning i just cant see it ! I know i have no chance to ever collect more then the 150.00 and am ok with that although it is very heartbreaking but i am no better then anyone else and are in favor for those T&C so i have to question there logo that says safer wins for whom certainly not the player who feed this pot in hopes of hitting it and one more point might i add that same night Lotus Asia and Black Lotus posted a congratulations to Cledith C Adkins for winning the Moultin Mooloh progressive jackpot and the amount on there Facebook page and i said great so does that mean i will be getting paid within 15 minutes the whole post vanished no where to be found  Can you help me to understand i didnt win it where did it go i have more info regarding screenshots date and time and all face book posts with the exception of the one that vanished i can send at any time as needed and not trying to collect as merely get answers to help other players so they can avoid the same thing and further more i have read through a very reliable source  Betonsoft (the software provider for this casino) had their license removed by the regulator. 

Sorry  Zuga ,  I never claimed to be an English  Professor  And wasn't aware class was in session . What happened to Summer  Vacation ? Or better yet Google translation. Either way i am sure most will get the picture .

Just a constructive criticism here friend,

You posted a complaint which was intended for everyone to read , including the Rep. And you would get your message across the board if you made it easy and clear to read.

However You will lose the reader, like you lost me , after first two lines. And you can bet on it.

But if you do not care how you write, then I guess others and including me , won't care to read it.

But again i have to stress out, you should take what i said only as an advice.

Hi LCB...

I am Faizel, Lotus casino groups' new affiliate marketing manager. With the new title comes old relationships and as such LCB is now under my care and supervision. I am here to help and assist all players in any way possible with any of the 3 Lotus brands.

• Lotus Asia Casino
• Black Lotus Casino
• Fonecasino

Thanks and have an awesome day

Regards

Faizel
Affiiate Marketing Manager

i was a loyal customer with lotus for a long time,  i made a lot of money on your $10 cash entry fee slot and blackjack tournaments on tuesdays and thursdays so you froze my visa debit cards, cant deposit cant win, your casino rep manegers gave me quite the run around talked to 4 defferent ones there names all started with the letter J turns out they were all the same guy, was the reason for the freez becouse i did not piss it all off back to your casino instead of cashing it out

i was a loyal customer with lotus until they froze my debit cards for winning to much money on the $10 cash buy in for slot and blackjack tournaments on tuesdays and thursdays                            no deposits no wins and not pissing it off back in ther casinos and dont tell me this dose not happen and your fucking managers are a joke i talked to four deferent managers there names all started with a J turns out there all the same guy as you can tell im not happy with lotus and i did put a lot back in your casino, have a nice day >:(

I want to know why my acct is locked. No I want you to delet my acct because of your shady deals. I am wrighting a review to every casio forum I can find about how you deal with your depositing customers!  

Here is my review-

dislike
This was one of my fav casinos! Not anymore! I deposited here often and have cashed out once. I recently got one of there free spins that I actually made the playthru requirements and withdrew the amount. I was told that I had taken to many free chips between deposits and could not receive my money. I had deposited within two weeks of this!! The bonus that I won on was the 20 free spins that they offer daily. The playthru is so high the chance of ever making it is rare. I just happened to hit on the few dollars I won on so my playtru was low for the small amount I won. Well they wont let me log on to my acct saying my acct is under review!! So I will be going to every casino forum I can find and giving them a review!! I would not deposit or even play for free at any of the lotus groups again. I assure you the amount I was trying to withdraw was much much lower than the amount I have given them in this year alone!! So they can keep my tiny withdraw and I will give my money to a different not shady casino!!

Hi leslie.h.wright,

Sorry to hear that. Could you please tell me what casino are you referring to: Lotus Asia Casino
Black Lotus Casino or Fonecasino? Please also PM me your casino username so we can get the casino rep to look into your account. 

Thanks

lotus asia  [email protected]

Thank you. The casino has been notified. Keep you posted. 

Hi leslie.h.wright,

We finally heard back from the casino. They can't find your account with this username. There are lots of accounts with the same first and last name. Could you please provide us with the email address you used upon registration at Lotus Asia? 

Thanks

Hi leslie.h.wright,

We got the info from the casino rep regarding your case. You didn't read their bonus T&C carefully. Namely, according to their T&C, after a deposit is made, a player is allowed to claim 1 free bonus and thereafter a deposit is needed before another can be claimed. You made a deposit on the 14 March 2018 - after making that deposit, you went on to claim 16th free bonuses and you won the 17th, therefore, the withdrawal is declined.

11. Each individual Player may receive only one bonus promotion per deposit. Any winnings will be considered to be void in the case of a Player receiving more than one bonus promotion per specific deposit.

Hope this helps. 

I really enjoyed playing on Black Lotus. New and fun promotions and free spins all the time! I am still a little confused on the bonus's, but i'm sure I will figure it out! Thank you Black Lotus!! You're Great! Hopefully I won't come to an issue like that rest. 

Could you please tell me what confuses you when it comes to the bonuses? 

Well for starters I have multiple in the pending status. And the bonuses I redeemed free spins on, the money I won at the end of the spins was not added to my total or anything.. And then lastly I made a deposit and I have not got the "Welcome Bonus" that I thought I would.

I see. Please provide me with your casino username. We're going to notify the casino rep and ask him to explain what bonuses you are eligible for and what happened with those you didn't get. 

Jessehen

Thank you. The casino has been notified. Please keep an eye on this topic. 

Hi Cheynann28,

We got the info regarding your bonuses. Namely, the casino's confirmed that you have received all the bonuses claimed so far, including your Deposit Bonus which can be viewed on the Statement Tab.
They also say that their system allows one active bonus on your account at any given time due to the Wagering Requirement attached. When it comes to multiple pending bonuses, once your active bonus has been played down to a zero balance, your pending bonus then become active. 
The casino invited you to contact their Support Team for a more detailed explanation if needed. 

Hope this helps. 

I notice there hasn't been much activity on this board recently. Hopefully thats a good thing.

I recently deposited here without taking a bonus, and fortune shined on me! So I have submitted my withdrawal request and all the necessary documents and the request is still pending as of this moment. It has not been a full 24 hours yet, so this is totally expected.

I just wanted to see if this is still a viable Avenue for support/resolution in the event an issue should present itself. 

Thanks

Hello Kvdgg777,

In case any issue occurs with your withdrawal request, please let us know and we will gladly assist. 

I had requested to withdrwal at Lotus Asia Casino on 6/13/2019 6:06 PM (EST) So Do you know who can help me to process my withdrawal soon cause I requested cash out more than 48hours and also sent my documents but didnt get any response from casino now I got worry of my withdrawal 

Hello psl88fwin,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello psl88fwin,,

Thank you for sending over your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. 

Keep you posted.

Hello psl88fwin,

The Casino Representative advised us that your withdrawal will be processed today or tomorrow the latest.

He says they needed your card copy and that's the reason for the hold up. Since you've sent all that info on the 16th, which was Sunday, today they were processing your withdrawal.

Please let us know when you receive your payment.

Thank you for keeping track of my withdrawal. Until today, I haven't received the amount of money I requested to withdraw. Today I went to ask the casino support. He informed me that The casino will certainly withdraw money for me today. Which I do not know what will be If I receive the amount that I request to withdraw, I will immediately notify you. Thank you again.

Hello psl88fwin,

Thanks for the update. Please let us know when you receive your money. If you experience some issues with your withdrawal and you don't get your money, we'll contact the Casino Representative again.

 I have asked support Again about my withdrawal From the casino to answer me ambiguously, I think I still do not receive the money I want to withdraw soon. Of course, please help me. And he told me to wait in response for another 12 hours or 5 days, which was earlier at the casino talking to me today He said, "I will receive that amount today. Until this time, I have not received that amount. I Geting really serious with this issue 

Hello psl88fwin,

Thanks for the update. I'll contact the Casino Representative again and ask him what's going on with your withdrawal. Keep you posted.

Dear,Sydney

I would like to inform you that since the day he promised that he would withdraw money to me until today, I have not received that amount. I don't really know what to do. When I have a personal problem and I want to use that amount as soon as possible. I would like to ask you to help, please help me with this matter. I'm really helpless. Thank you.

Regards,

Pani

Dear psl88fwin,

The Casino Representative advised us that your withdrawal has been processed and it's just a matter of time when the funds will be reflecting on your end. 

They changed their format and since then I can't play the LCB tourney. Has anyone else had this issue?   Are  LCB managers aware?  I am having issues with the help people moofing out of the box so by the time I even gret someone the tourney is over.

Peace!!

Hello laura8393,

We've been notified about the changes at this group of casinos, but there shouldn't be any problems with LCB Exclusive Tourney. Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to find out why you're having this issues.

I sent you a pm Sydney!

thanks!!

Hello laura8393,

The Casino Representative has checked your account and says that you've already claimed the maximum number of free bonuses, spins, etc, therefore you will only be able to join this tournament after making a deposit.

So,
Hello everyone before writing my experience with
Blacklotuscasino.com, know that this casino has multiple websites about 10 in total trying to scam people, and make deposits, you will find more down in my explanation.

Some of their websites:
lotusasiacasino
fonecasino
mandarinpalace
grandeaglecasino
betcasinograndbay
betbellavegas

>post edited by moderator MarijaS, reason: no links allowed<

I chose a no deposit bonus, and also invite few friends to play in this casino throw their Referral system to invite a friend (20 euro for you and 20euro for the Referral)
I won one bonus with x60 wagering playing over 5 days, and i made withdrawable 150euro, i proceed to make my withdrawal and send my documents.

The support team told me that I had another older account, i asked them to delete my older account and they agreed, and they told my i can keep continuing playing
only in my current one.

Then they told me that my address in Greece was not supported, but luckily i live in Germany, and i changed my address to my German address and asked them to send
all my legal documents they asked me to send.

Then after the 2 first excuses, they made another one, that I'm not allowed to use multiple bonuses ( but their referral system does not state anywhere, on how many friends i can invite
or how many Referrals I'm allowed to make, they only say that as many friends i invite I get 20euro as a bonus, and 20 the person who gets the invite.

Then, after them ''kind of accepting that, with the referrals, they yet got to another excuse, saying that i have multiple accounts, because of the second account which they deleted
at the start of the conversation and it was not a problem anymore.

Then they kept making excuses to that i have to make a deposit of 20 euro, in order to cash out my winning which was 150euro, I agreed to that.
That was not enough, they start arrogant chatting, and saying that I'm not allowed again to use the free bonus in between without deposits, but i read their terms and condition
and no such thing was stated, they only had in terms and conditions, that ''for Deposit Bonuses'', before activating another ''Deposit Bonus'' you need to finish the first one.

Also, their system, lets u get the free bonus, as many more friends you invite or coupon codes they send you, till 6-7 times, and then it says you cannot redeem another code before you
make a deposit, and i understand that.

So to make a recap, this company with their multiple websites, and multiple no-deposit codes, it's just a scam, they want to drag you into their multiple websites,
give you ''fake-free bonuses codes'', and try to make you deposit if you lose to your bonus codes.
But they will not give you any withdrawal.

All the conversation and the excuses with the support team is taken in pictures.
Read the chat by order of the numbers.
Pictures:
1: https://imgur.com/pkV1Q6j
2: https://imgur.com/n69o2N3
3: https://imgur.com/Rb74KCO
4: https://imgur.com/HZDZoeK
5: https://imgur.com/q3cYzl6
6: https://imgur.com/SQVotA1
7: https://imgur.com/EOOL2mL
9: https://imgur.com/8wbCpCz
10: https://imgur.com/hcl5JMU
11: https://imgur.com/aMPhd5C
12: https://imgur.com/Hy1e2E6
13: https://imgur.com/oQWNtB4
14: https://imgur.com/68kK71K

NOTE - NOTE - NOTE - NOTE -NOTE - NOTE -NOTE - NOTE -NOTE - NOTE -NOTE - NOTE -NOTE - NOTE -NOTE - NOTE -NOTE - NOTE

AVOID PLAYING IN THIS WEBSITE, THEY ALL HAVE SAME REGISTER PANEL AND DESIGN AT THE REGISTRATION FORM.
DO NOT TAKE THE RISK TO WASTE YOUR MONEY, BECAUSE EVEN IF U GET LUCKY TO WIN THEY WONT GIVE YOU A DIME.

Another user in this forum: Nick Schwartz
Deposited 500$, won 10.000$, and his account got banned and locked without any answer or saying from the support team.
Expect that he lost his winnings of 10.000$, they also stole his deposit of 500$.

BE AWARE - BE AWARE -BE AWARE - BE AWARE -BE AWARE - BE AWARE -BE AWARE - BE AWARE -BE AWARE - BE AWARE -BE AWARE - BE AWARE -BE AWARE - BE AWARE

agree with everything said here, am fighting with them about a bonus that they gave me with no max cashout and they took my 400 and changed it to 100 and said that was max cashout on a bonus even though the support agent who gave it to me claimed there was only a wager requirement. i played at lucky creek mandarin palace treasure mile and grand eagle. depositied hundreds between the four sites. you barely get playback off your money and the bonus wagers are ridiculous. ive only ever come ahead the one time and they took most of the winnings. i did get my 100 but im still fighting for my other 300 its been many conversations and complaints and still fighting it

We should spam post this topic everywhere on the casino bonus industry, to get them blacklisted everywhere so no more people lose their money.

AskGamblers for example have banned all their websites.

More topics exist in the internet, easer will be for the people not to fall for them.

Also, lcb and any other site should blacklist them, as you can see in my topic it's a total scam with proof and everything.