Thanks. Have you checked in their T&C if you can withdraw with BTC if you made a deposit with another payment method? However, we'll check with the casino rep.
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- Replied by
- Dylan69
- at Apr 18, 21, 10:57:56 PM
- Casino Rep 79
- last active 1 month ago
-
- Replied by
- mazzica
- at Apr 20, 21, 12:03:21 PM
- Jr. Member 90
- last active 20 days ago
Hello,
username: mazzica
On April 16 I made a deposit on Play Croco casino in BTC, however, the money is not in my account yet. The deposit was successful and confirmed several times on the blockchain. I inquired the casino several times on live chat and the response is always the same, they are investigating and bla bla bla. I would like to ask you to please help me to have my deposit credited to my account.
Thanks
-
- Replied by
- Sydney
- at Apr 23, 21, 02:28:55 AM
- Almighty Member 14944
- last active 2 years ago
-
- Replied by
- Sydney
- at Apr 23, 21, 05:33:38 AM
- Almighty Member 14944
- last active 2 years ago
Hello mazzica,
Here's the reply from the Casino Representative:
"The player's account was credited yesterday. The credit to the account was delayed while the transaction was being processed. It hit us as a declined transaction initially. It was coming in at the processor as declined. They had to keep requesting an update until it finally got accepted and then sent over to us then into the player's account.
We are not sure why there was a delay/decline hitting the processor."
Please let us know if you received your payment.
-
- Replied by
- buggars
- at May 07, 21, 05:28:20 PM
- Full Member 187
- last active 4 days ago
I made a request for a $401 payout on last weekend via bitcoin. Lincoln casino sent me an email requesting I reply with the amount of withdrawal and the method I wanted to used. I complied on 5/3 stating they could in fact send the funds as I requested. I went to live support on or about Wednesday of this week asking when I would receive the payout. They assured me it would happen this week. To my surprise this morning, stating my funds had been returned to my account because I never replied to the email for how I wanted my payout, they denied it. I hve been back and forth with them telling them I sent the email and have proof, they have not sent mt withdrawal. Here's a copy of the email with the date they sent it to me and when I replied. I haven't heard anything more and no deposit has been made.
Re: About your account -- LC0302197576
You forwarded this message on Fri 5/7/2021 1:18 PM
Christine lee
Mon 5/3/2021 10:29 AM
To: [email protected]
Withdrawal via bitcoin, $40132424Gn6qM4H5aBnzMvjjomyReXq2YwUeE
--
Sent from Outlook Email App for Android
Monday, 03 May 2021, 07:44AM -05:00 from [email protected]:Dear Christine Lee,
Thank you for choosing Lincoln Casino!
We kindly ask you to confirm the withdrawal method and the amount.
We are awaiting your reply!
Kind regards,
Donna
Casino Risk ManagementContact us via LiveChat
[email protected]
Toll-Free: 1-888-234-7217
Phone: 1-678-349-00944.1/ 5
-
- Replied by
- mazzica
- at May 10, 21, 08:35:31 AM
- Jr. Member 90
- last active 20 days ago
Hello there,
Username in the casino: mazzica
Play Croco casino is stalling my verification. I sent the required documents on the first of May. Today I contacted live chat to inquire about the status and the reply is always the same: "I was able to check for you and I do see here that your documents are still under review at this time not to worry once completed you will surely be updated on this"
I would like to ask you to help me to withdraw my winnings.
Thanks in advance
-
- Replied by
- MelissaN
- at May 17, 21, 07:04:01 AM
- Almighty Member 15546
- last active 2 months ago
Hi mazzica,
The casino rep advised us that your issue is still ongoing. He spoke with the Risk department regarding your case and they said that the casino supervisor personally emailed you since another piece of documents was needed. Once it's received, all will be well.
Please let us know as soon as your account has been verified.
-
- Replied by
- Ricky22
- at Jul 01, 21, 02:34:54 AM
- Newbie 2
- last active 3 years ago
I have been trying to withdraw from liberty slots for almost a month now and they keep coming back and saying some bullshit 1st my pictures were not clear enough and now they are trying to say that my name doesn't match my ID to my account . Has anyone had similar problems ??? What can i do ??
-
- Replied by
- Sydney
- at Jul 01, 21, 03:10:50 AM
- Almighty Member 14944
- last active 2 years ago
Hello Ricky22,
Could you please private message me your casino username and we'll ask the Casino Representative to check what's going on.
-
- Replied by
- MelissaN
- at Jul 12, 21, 07:53:49 AM
- Almighty Member 15546
- last active 2 months ago
Hi Ricky22,
We are still waiting for your account details. Please private message me your casino username so we can help you.
-
- Replied by
- Dylan69
- at Jul 23, 21, 09:04:06 AM
- Casino Rep 79
- last active 1 month ago
Dear Rick22,
I am Dylan the casino's representative. I am sorry you have been experiencing trouble with your withdrawal. Can you please provide me with your casino account number so I can look into this, and try to resolve this for you.
I am looking forward to your response. Have a great day!
Best Regards,
Dylan
-
- Replied by
- Blueeyes63
- at Jul 26, 21, 04:52:25 PM
- Newbie 8
- last active 1 month ago
-
- Replied by
- Blueeyes63
- at Jul 27, 21, 10:09:34 AM
- Newbie 8
- last active 1 month ago
-
- Replied by
- Dylan69
- at Jul 29, 21, 09:56:16 AM
- Casino Rep 79
- last active 1 month ago
Dear Blueeyes63,
Thank you for playing with us at Liberty Slots! I looked into this issue for you and it has been resolved. I do understand your frustration, please accept my apologies. I have since spoken to the department concerned and your documents are now approved. Please check your account balance and resubmit your withdrawal. It will be approved. An email was sent to you regarding the withdrawal.
Please let me know if you have any concerns at all. I will be more than happy to assist.
Have a great rest of the day!
Best regards,Dylan
-
- Replied by
- TrEe2020
- at Aug 08, 21, 12:23:23 AM
- Sr. Newbie 19
- last active 3 years ago
How do I gain entry to this months LCB tournament at Lincoln Casino? I have registered at Lincoln through LCB many months ago, and have has trouble locating where to enter every time.
My Lincoln User ID: TrEe2020,
Accout: LC0222705539
Could you please add me?
My apologies if this post is error.
Thanks,
James
4.1/ 5
-
- Replied by
- Laurie Girard
- at Sep 01, 21, 10:14:31 AM
- Sr. Newbie 46
- last active 7 months ago
Liberty Slots has twice now sent me an email telling me I would get $25 a month free with code LIBFREEV so I do a deposit even though one is not required and then I am told I get NOTHING. I've attached the chat with their CS rep, the email and a snapshot of the benefits I should be getting. My user name: LSO577655236
-------------------------------------------------------------------------------------------------
Journey, Customer Support Agent
faceMeHi
account_boxBotWelcome to Liberty Slots live helper! I'm here to assist you this morning.
May I please have your username?
faceMeLSO577655236
account_boxBotThank you, I could find you in the system. Please provide your last name, so I can verify your account.
faceMeGirard
account_boxBotHow can I help you?
faceMeI received an email today that I could use code LIBFREEV but it didn't work
account_boxBotI'm transferring you now to my human friend.
Thank you for contacting Liberty Casino Support, my name is Journey.
faceMehi
account_boxJourneyHello Laurie, how are you today?
faceMegood, can you see what I typed above/
account_boxJourneyHappy to hear that you are good!
Yes, I am able to see your message.
Please allow me few moments while I check this for you.
faceMeok
account_boxJourneyThanks for allowing me to check on this for you.
We kindly advise that we are not seeing that your account is currently eligible for the promotion in question and we do certainly apologize for any inconvenience.
However, please feel free to check out our available free bonus offers on the website here, https://libertyslots.eu/pages/free-bonus-coupons
faceMethis is the 2nd time you have done this to me and both times I did a deposit of $45 ... I will bring this up with LCB as I know someone from Liberty will get the message along with everyone else on that site
do you know who LCB is?
they sponsor tournaments on your site .... and they are an affiliate and they handle these disputes
you don't send out emails like that and then take back what you promised!
this is obviously above your pay grade as you can't do anything about it .... i GOT THIS NO PROBLEM
account_boxJourneyWe do certainly understand and apologize for any inconvenience however you can check out the link provided, https://libertyslots.eu/pages/free-bonus-coupons for the promotion eligible for your account.
faceMeJUST WATCH
this is obviously above your pay grade as you can't do anything about it .... i GOT THIS NO PROBLEM
account_boxJourneyWe do certainly understand and apologize for any inconvenience however you can check out the link provided, https://libertyslots.eu/pages/free-bonus-coupons for the promotion eligible for your account.
faceMeJUST WATCH
account_boxJourneyLaurie, were you able to see my last message?
faceMewhat? check out your promos?
account_boxJourneyCheck out this link for the available free code for your account gaming level at https://libertyslots.eu/pages/free-bonus-coupons
faceMefine, but it isn't going to stop me from donig what I gotta do this is NOT acceptable
PERIOD
account_boxJourneyWe certainly understand and do apologize for the inconvenience.
Is there anything else that I may assist you with?
faceMeso I am Amber and it says I am eligible ... why did you say I am not?
well?
account_boxJourneyThe code LIBFREEV is not eligible for your account at this time.
-
- Replied by
- MelissaN
- at Sep 06, 21, 03:53:48 AM
- Almighty Member 15546
- last active 2 months ago
-
- Replied by
- dayton0330
- at Sep 08, 21, 05:23:56 AM
- Newbie 12
- last active 1 month ago
-
- Replied by
- MelissaN
- at Sep 08, 21, 05:54:24 AM
- Almighty Member 15546
- last active 2 months ago
dayton0330 wrote:
I have been playing at these casinos for a long time. But I've only played the freerolls. I was wondering how are there withdraw times, and what options for USA people are the best to use. I appreciate anyone's time to let me know if I should play here
These 3 brands are always among the top casinos on our site. There were no issues with payouts, if there have been any complaints the casino rep sorts them out immediately.
Regarding your questions please see below:
Play Croco - Cashout Times:
Pending Time: 48 hours
Bitcoin: Instant
Bank Transfer: 15 business daysLiberty Slots and Lincoln Casino - Cashout Times
Pending Time: up to 5 busienss days
E-wallets: 48 hours
Wire Transfer: 10 business days
Check: 5 business daysIf you want to get more insight please check their review pages.
Rated:4/ 5
-
- Replied by
- Methedupjr
- at Oct 10, 21, 10:19:15 AM
- Newbie 5
- last active 2 years ago
Anyone else have trouble with the Verification? I have sent them the requested documents and when I contact support they say that they should go through that I have to wait for the Verification team. But Verification just ghosts me until I resubmit and support can't seem to help. Anyone have a possible Remedy? They have accepted the utility bill, which confused me even more
-
- Replied by
- MelissaN
- at Oct 10, 21, 02:55:14 PM
- Almighty Member 15546
- last active 2 months ago
Hi Methedupjr,
Please private message me your casino account number so the casino rep can look into your case.
-
- Replied by
- MelissaN
- at Oct 14, 21, 05:40:14 AM
- Almighty Member 15546
- last active 2 months ago
Hi Methedupjr,
The casino rep advised us that you are still missing a fully visible ID back and picture holding ID (ID and face need to be fully visible on the picture). They sent you 4 emails and you still haven't got back to them. As soon as you send the missing documents, your account will be verified.
-
- Replied by
- daveflorida
- at Nov 04, 21, 08:03:41 AM
- Jr. Member 93
- last active 2 years ago
Dylan you were personally involved in getting my documents approved at Libertyslots about 2 months ago. I have made two successful withdraws since then along with a lot of deposits. l won $710 last week and requested a cash out. I received an email requesting I confirm the method of payout which is standard. After I replied I received an email telling me it was sent for review then payment. Today I got an email telling me I needed to send new pictures of my drivers license the one on file wasn't good anymore. You got to be kidding me!
I just found out the security dept is sub contracted by the casino.
There are no managers available to talk to.
The chat personal stated there are no supervisors available in there dept and they are sub contacted
There is no telephone support anymore do to COVID. With all this said I fear the casino is going down the toilet.
This is my guess the casino doesn't have to funds to pay winners so they are stalling payouts hoping additional funds come in to cover pending withdraws. I hope this isn't true but it sure looks like.it. I sent them more photos today but now I have to wait 3-5 more business days. I hope you can get my payout done ASAP.
-
- Replied by
- MelissaN
- at Nov 04, 21, 08:13:09 AM
- Almighty Member 15546
- last active 2 months ago
Hi daveflorida,
Please private message me your casino account number and we'll notify the casino rep.
-
- Replied by
- daveflorida
- at Nov 04, 21, 11:24:24 AM
- Jr. Member 93
- last active 2 years ago
-
- Replied by
- daveflorida
- at Nov 04, 21, 01:01:19 PM
- Jr. Member 93
- last active 2 years ago
Melissa I just went and got my Drivers license updated. Cost me $37 for something they already had on file. I sent them 3 pictures front and back. I'm sure they will say something like stand on your head face NE and hold it between your arms without touching it. I'm so frustrated with this casino. I do believe they are short cash to pay the winners. I hope this rep does the right thing and gets this resolved ASAP.
username Daveflorida
-
- Replied by
- MelissaN
- at Nov 04, 21, 04:06:48 PM
- Almighty Member 15546
- last active 2 months ago
-
- Replied by
- daveflorida
- at Nov 05, 21, 11:52:22 AM
- Jr. Member 93
- last active 2 years ago
Update:
I went ahead and got a replacement drivers license then submitted it to Libertyslots yesterday. Now it cost me $37 but in the long run it was needed. Today I received an email from Libertyslots advising me my drivers license was accepted. About 1 hour ago I received my payout via BTC so I guess the casino isn't broke. I want to thank Melissa for her help.
-
- Replied by
- likimolik44
- at Nov 17, 21, 05:18:19 AM
- Sr. Newbie 45
- last active 2 years ago
Good afternoon Dear forum I registered with the casino Liberty through your forum and received a bonus for registration,before you start playing I have read the rules of this bonus on your forum where the maximum withdrawal from this bonus was written 160 euros I also went to chat where the operator confirmed that the maximum withdrawal is 160 euros and also on your forum it was written to withdraw money, no deposit is needed,after I put money on withdrawal I sent documents for verification and after a couple of days my account was verified and I began to wait 72 hours to withdraw money to my bitcoin instead of withdrawing money, they canceled my withdrawal of 140 euros and adjusted my balance to 100 euros I wrote in the chat that the maximum withdrawal of 160 euros was written in the rules but they don't want to listen to anything
the casino changes the rules when they need to or when the players won money,I ask you to invite a casino representative to the forum to solve the problem
mail casino [email protected]
-
- Replied by
- likimolik44
- at Nov 18, 21, 03:45:05 AM
- Sr. Newbie 45
- last active 2 years ago
-
- Replied by
- MelissaN
- at Nov 18, 21, 04:42:33 AM
- Almighty Member 15546
- last active 2 months ago
likimolik44 wrote:
a casino representative was on the forum 12 minutes ago and has not answered,probably ignore
The casino rep is not ignoring your messages because there is no reason to ignore questions on this topic. He advised us that you needed to make a verification deposit in order to cashout your winnings:
In order to be able to withdraw winnings from a non deposit bonus (comp, competition/tournament prizes etc. (unless otherwise stated), Liberty Slots Casino requires that a deposit of at least $25 is made on all accounts before any cash withdrawal is processed.
Rated:4.5/ 5
-
- Replied by
- likimolik44
- at Nov 18, 21, 04:59:04 AM
- Sr. Newbie 45
- last active 2 years ago
-
- Replied by
- likimolik44
- at Nov 25, 21, 02:31:55 AM
- Sr. Newbie 45
- last active 2 years ago
Quick Reply
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