Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Thanks. Have you checked in their T&C if you can withdraw with BTC if you made a deposit with another payment method? However, we'll check with the casino rep. 

Dear Napkin,

Can you please please inbox me your casino account number so I can review your account and get back to you.
I look forward to your response.

Best Regards,

Dylan

Hello,

username: mazzica

On April 16 I made a deposit on Play Croco casino in BTC, however, the money is not in my account yet. The deposit was successful and confirmed several times on the blockchain. I inquired the casino several times on live chat and the response is always the same, they are investigating and bla bla bla. I would like to ask you to please help me to have my deposit credited to my account.

Thanks

Hello mazzica,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello mazzica,

The Casino Representative says he's looking into this and will get back to us as soon as he has more info.

Is anyone else having trouble bringing up Liberty Slots website? I can't get the casino to come up no matter what browser I use. Anyone with info, please respond. So frustrating. Thank you.

Hello LoriR,

I've just tried to open Liberty Slots from different browsers and I didn't have any issues. Please try again, perhaps it was just some temporary glitch. 

Hello mazzica,

Here's the reply from the Casino Representative:

"The player's account was credited yesterday. The credit to the account was delayed while the transaction was being processed. It hit us as a declined transaction initially. It was coming in at the processor as declined. They had to keep requesting an update until it finally got accepted and then sent over to us then into the player's account.

We are not sure why there was a delay/decline hitting the processor."

Please let us know if you received your payment. 

I made a request for a $401 payout on last weekend via bitcoin. Lincoln casino sent me an email requesting I reply with the amount of withdrawal and the method I wanted to used. I complied on 5/3 stating they could in fact send the funds as I requested. I went to live support on or about Wednesday of this week asking when I would receive the payout. They assured me it would happen this week. To my surprise this morning, stating my funds had been returned to my account because I never replied to the email for how I wanted my payout, they denied it. I hve been back and forth with them telling them I sent the email and have proof, they have not sent mt withdrawal. Here's a copy of the email with the date they sent it to me and when I replied. I haven't heard anything more and no deposit has been made.

Re: About your account -- LC0302197576
You forwarded this message on Fri 5/7/2021 1:18 PM

Christine lee
Mon 5/3/2021 10:29 AM




To: [email protected]
 
Withdrawal via bitcoin, $401

32424Gn6qM4H5aBnzMvjjomyReXq2YwUeE

--
Sent from Outlook Email App for Android
Monday, 03 May 2021, 07:44AM -05:00 from [email protected]:

Dear Christine Lee,

Thank you for choosing Lincoln Casino!

We kindly ask you to confirm the withdrawal method and the amount.

We are awaiting your reply!

Kind regards,

Donna

Casino Risk Management

Contact us via LiveChat
[email protected]
Toll-Free: 1-888-234-7217
Phone: 1-678-349-0094

Hi buggars,

Sorry to hear about your experience. We're going to notify the casino rep about this issue. 

Hello there,

Username in the casino: mazzica

Play Croco casino is stalling my verification. I sent the required documents on the first of May. Today I contacted live chat to inquire about the status and the reply is always the same: "I was able to check for you and I do see here that your documents are still under review at this time not to worry once completed you will surely be updated on this"

I would like to ask you to help me to withdraw my winnings.

Thanks in advance

Hi mazzica,

The casino rep has been notified. 

Hi buggars,

The casino rep advised us that your case was resolved a few days ago. Could you please confirm if everything is okay now? 

Thanks 

Hi mazzica,

The casino rep advised us that your issue is still ongoing. He spoke with the Risk department regarding your case and they said that the casino supervisor personally emailed you since another piece of documents was needed. Once it's received, all will be well. 

Please let us know as soon as your account has been verified. 

I have been trying to withdraw from liberty slots for almost a month now and they keep coming back and saying some bullshit 1st my pictures were not clear enough and now they are  trying to say that my name doesn't match my ID to my account . Has anyone had similar problems ??? What can i do ?? 

Hello Ricky22,

Could you please private message me your casino username and we'll ask the Casino Representative to check what's going on.

Hi Ricky22,

We are still waiting for your account details. Please private message me your casino username so we can help you. 

Hi Ricky22,

Thanks for getting back to us. We received your account details and notified the rep. Keep an eye on this topc. 

Dear Rick22,

I am Dylan the casino's representative. I am sorry you have been experiencing trouble with your withdrawal. Can you please provide me with your casino account number so I can look into this, and try to resolve this for you.

I am looking forward to your response. Have a great day!

Best Regards,

Dylan

I have uploaded my information to finish setting up to make a withdrawal and I am having difficulty.   I received several emails stating that I needed to resend and I have.  Would you be able took into it for me?  My username is Blueeyes63. 

Hi Blueeyes63,

Please tell me which casino are you referring to and provide me with your casino account number. The casino rep will be notified. 

Liberty Casino

Acct Number LS0184135597

Thanks, Blueeyes63. The casino rep has been notified. We'll keep you posted. 

Dear Blueeyes63,

Thank you for playing with us at Liberty Slots! I looked into this issue for you and it has been resolved. I do understand your frustration, please accept my apologies. I have since spoken to the department concerned and your documents are now approved. Please check your account balance and resubmit your withdrawal. It will be approved. An email was sent to you regarding the withdrawal.

Please let me know if you have any concerns at all. I will be more than happy to assist.

Have a great rest of the day!

Best regards,

Dylan

How do I gain entry to this months LCB tournament at Lincoln Casino? I have registered at Lincoln through LCB many months ago, and have has trouble locating where to enter every time.

My Lincoln User ID: TrEe2020, 

Accout: LC0222705539

Could you please add me?

My apologies if this post is error.

Thanks,

James

Hi TrEe2020,

Your account will be added to the tourney. No worries, you posted the correct info on the tourney topic. 

Liberty Slots has twice now sent me an email telling me I would get $25 a month free with code LIBFREEV so I do a deposit even though one is not required and then I am told I get NOTHING. I've attached the chat with their CS rep, the email and a snapshot of the benefits I should be getting.  My user name: LSO577655236

-------------------------------------------------------------------------------------------------

Journey, Customer Support Agent
faceMe

Hi
account_boxBot

Welcome to Liberty Slots live helper! I'm here to assist you this morning.

May I please have your username?
faceMe

LSO577655236
account_boxBot

Thank you, I could find you in the system. Please provide your last name, so I can verify your account.
faceMe

Girard
account_boxBot

How can I help you?
faceMe

I received an email today that I could use code LIBFREEV but it didn't work
account_boxBot

I'm transferring you now to my human friend.

Thank you for contacting Liberty Casino Support, my name is Journey.
faceMe

hi
account_boxJourney

Hello Laurie, how are you today?
faceMe

good, can you see what I typed above/
account_boxJourney

Happy to hear that you are good!

Yes, I am able to see your message.

Please allow me few moments while I check this for you.
faceMe

ok
account_boxJourney

Thanks for allowing me to check on this for you.

We kindly advise that we are not seeing that your account is currently eligible for the promotion in question and we do certainly apologize for any inconvenience.

However, please feel free to check out our available free bonus offers on the website here, https://libertyslots.eu/pages/free-bonus-coupons
faceMe

this is the 2nd time you have done this to me and both times I did a deposit of $45 ... I will bring this up with LCB as I know someone from Liberty will get the message along with everyone else on that site

do you know who LCB is?

they sponsor tournaments on your site .... and they are an affiliate and they handle these disputes

you don't send out emails like that and then take back what you promised!

this is obviously above your pay grade as you can't do anything about it .... i GOT THIS NO PROBLEM
account_boxJourney

We do certainly understand and apologize for any inconvenience however you can check out the link provided, https://libertyslots.eu/pages/free-bonus-coupons for the promotion eligible for your account.
faceMe

JUST WATCH

this is obviously above your pay grade as you can't do anything about it .... i GOT THIS NO PROBLEM
account_boxJourney

We do certainly understand and apologize for any inconvenience however you can check out the link provided, https://libertyslots.eu/pages/free-bonus-coupons for the promotion eligible for your account.
faceMe

JUST WATCH
account_boxJourney

Laurie, were you able to see my last message?
faceMe

what? check out your promos?
account_boxJourney

Check out this link for the available free code for your account gaming level at https://libertyslots.eu/pages/free-bonus-coupons
faceMe

fine, but it isn't going to stop me from donig what I gotta do this is NOT acceptable

PERIOD
account_boxJourney

We certainly understand and do apologize for the inconvenience.

Is there anything else that I may assist you with?
faceMe

so I am Amber and it says I am eligible ... why did you say I am not?

well?
account_boxJourney

The code LIBFREEV is not eligible for your account at this time.

Hi Laurie Girard,

The casino rep has been notified. He'll look into it and get back to us. 

Hi Laurie Girard,

The casino rep will provide feedback shortly. 

Hi Laurie Girard,

We received an update regarding your case:

Your account has been 25$ since you made the required deposit

However, you were indeed not eligible since there was an error when the mail was being sent to you. 

I have been playing at these casinos for a long time. But I've only played the freerolls. I was wondering how are there withdraw times, and what options for USA people are the best to use. I appreciate anyone's time to let me know if I should play here

These 3 brands are always among the top casinos on our site. There were no issues with payouts, if there have been any complaints the casino rep sorts them out immediately. 

Regarding your questions please see below:

Play Croco - Cashout Times:
Pending Time: 48 hours
Bitcoin: Instant
Bank Transfer: 15 business days

Liberty Slots and Lincoln Casino - Cashout Times
Pending Time: up to 5 busienss days
E-wallets: 48 hours
Wire Transfer: 10 business days
Check: 5 business days

If you want to get more insight please check their review pages. 

Anyone else have trouble with the Verification? I have sent them the requested documents and when I contact support they say that they should go through that I have to wait for the Verification team. But Verification just ghosts me until I resubmit and support can't seem to help. Anyone have a possible Remedy? They have accepted the utility bill, which confused me even more

Hi Methedupjr,

Please private message me your casino account number so the casino rep can look into your case. 

Hi Methedupjr,

We received your account details and notified the casino rep. Keep an eye on this topic. 

Hi Methedupjr,

The casino rep is looking into this and will get back to us as soon as he gets the asnwers. 

Hi Methedupjr,

The casino rep advised us that you are still missing a fully visible ID back and picture holding ID (ID and face need to be fully visible on the picture). They sent you 4 emails and you still haven't got back to them. As soon as you send the missing documents, your account will be verified. 

Dylan you were personally involved in getting my documents approved at Libertyslots about 2 months ago. I have made two successful withdraws since then along with a lot of deposits. l won $710 last week and requested a cash out. I received an email requesting I confirm the method of payout which is standard. After I replied I received an email telling me it was sent for review then payment. Today I got an email telling me I needed to send new pictures of my drivers license the one on file wasn't good anymore. You got to be kidding me!

I just found out the security dept is sub contracted by the casino.

There are no managers available to talk to.

The chat personal stated there are no supervisors available in there dept and they are sub contacted

There is no telephone support anymore do to COVID.  With all this said I fear the casino is going down the toilet. 

This is my guess the casino doesn't have to funds to pay winners so they are stalling payouts hoping additional funds come in to cover pending withdraws. I hope this isn't true but it sure looks like.it. I sent them more photos today but now I have to wait 3-5 more business days. I hope you can get my payout done ASAP. 

Hi daveflorida,

Please private message me your casino account number and we'll notify the casino rep.

I sent my username to you via message.  Thanks

Melissa I just went and got my Drivers license updated. Cost me $37 for something they already had on file. I sent them 3 pictures front and back.  I'm sure they will say something like stand on your head face NE and hold it between your arms without touching it.   I'm so frustrated with this casino. I do believe they are short cash to pay the winners. I hope this rep does the right thing and gets this resolved ASAP. 

username Daveflorida 

Hi daveflorida,

Yes, I've received your PMs. Thanks for sharing this but it's not me who can decide if the driving license is good enough. The casino has its own standards. We informed the rep and he'll look into it and get back to us. 

Update:

I went ahead and got a replacement  drivers license then submitted it to Libertyslots yesterday. Now it cost me $37 but in the long run it was needed. Today I received an email from Libertyslots advising me my drivers license was accepted. About 1 hour ago I received my payout via BTC so I guess the casino isn't broke. I want to thank Melissa for her help. 

That's great news. Thanks for the heads up. 

Good afternoon Dear forum I registered with the casino Liberty through your forum and received a bonus for registration,before you start playing I have read the rules of this bonus on your forum where the maximum withdrawal from this bonus was written 160 euros I also went to chat where the operator confirmed that the maximum withdrawal is 160 euros and also on your forum it was written to withdraw money, no deposit is needed,after I put money on withdrawal I sent documents for verification and after a couple of days my account was verified and I began to wait 72 hours to withdraw money to my bitcoin instead of withdrawing money, they canceled my withdrawal of 140 euros and adjusted my balance to 100 euros I wrote in the chat that the maximum withdrawal of 160 euros was written in the rules but they don't want to listen to anything

the casino changes the rules when they need to or when the players won money,I ask you to invite a casino representative to the forum to solve the problem

mail casino  [email protected]

Hi likimolik44,

Sorry to hear about your issue. The casino rep has been notified. 

a casino representative was on the forum 12 minutes ago and has not answered,probably ignore

The casino rep is not ignoring your messages because there is no reason to ignore questions on this topic. He advised us that you needed to make a verification deposit in order to cashout your winnings:

In order to be able to withdraw winnings from a non deposit bonus (comp, competition/tournament prizes etc. (unless otherwise stated), Liberty Slots Casino requires that a deposit of at least $25 is made on all accounts before any cash withdrawal is processed.

so the rules stated the maximum winnings of 160 euros let them return the original amount

sent a letter I wrote in the letter the withdrawal amount and my bitcoin wallet

let's see how they will withdraw the money now