Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Hello,

I am Dylan, I represent Liberty Slots Casino and Lincoln Casino.

Liberty Slots and Lincoln Casino offers you over 150 games with great graphics and an excellent payout rate.
We pride ourselves in offering you the best online casino entertainment along with reliable service.

We here at Liberty Slots and Lincoln Casino would like to hear your questions, issues and comments in efforts to serve you better.
Submit your post here, we will assist you momentarily.

Updated 29th April 2020: PlayCroco added to LCB list

Hi  Dylan69
  First i would like to say, welcome to the forum. Second i would like to give a comment about the daily free roll.  I do not like the fact that a change was made to the starting balance. It was already very difficult to win without starting you out with a $20 balance. 
  I would also like to add that i like your slots, especially Dr. Love and i am considering depositing more in the near future. Would also be nice if you could add a few more free rolls  .

Hi Dylan welcome to LCB!  I'm very glad that we finally have a rep on board for Lincoln and Liberty, they have become my favorite places to deposit lately.  I posted just yesterday here about your deposit bonuses for even a $5 paste and pay deposit.  I think that's amazing!  But I'm with Rena, I think the tourney starting balances should be a little higher.

Hi Dylan,

Welcome to the forum 

Hello,

Thank you for your warm welcome. I look forward to assisting you.

I am happy know you enjoy our games. I know many like our free rolls, we try to make them as fair as possible so all players can have a solid chance at winning.

I can however look into the possibility of having 1 or 2 other free rolls added to the tournament lobby. I can’t make any promises just yet.

Regards,
Dylan

Welcome Dylan69 you have joined a great team.
I like the fact you are willing to open up the communication between casinos and their players.
The only  thing I have to comment on is to say thank you for the freerolls, when times are lean we can still play and enjoy it.
I have loved your games from day 1 and look forward to the new ones coming out.
Have a great day.

imakin1

Hi Dylan,

Welcome to the forum.

I play a lot at both Lincoln and Liberty.

Would you kindly look into something for me?  I am not able to use the Paste and Play option at Liberty even though I had been told in the past it was a viable option for me.  It is available in my Lincoln acct which is odd.

I will send you a PM with my info.

Thanks!!

Hi Dyland and welcome!  Glad to have you here for us all.

Welcome to our lovely forum!

Hi Dylan,  I want to start by saying that your CS reps are 99% of the time wonderful.  I would rank you all in top 4 for support.

Last night I spoke w/ Dean and he told me that I would be eligible for a comp chip on my next deposit.  So I deposited today, played the $ and when I was finished, contacted support.  Roshema told me that I was not eligible at the time. 

From my experience, Dean is a pretty good rep, extremely friendly as well as knowledgeable about the T&C at Lincoln and Liberty.

Just wondering what happened and who I got the misinformation from.  I really enjoy your casinos, and this is literally the first problem I've had in years of playing at them.

Liberty acct# LS0988220505

Hello,

Thank you for playing at Liberty Slots. We truly appreciate your kind words and are happy that your experience with us so far has been great.

I looked into this issue for you and the issue has been resolved. A comp has been credited to your account.

Kindest Regards,

Dylan

Dylan that is so great.  Thanks so much, I really love your casinos and your reps, I actually had a spin last night betting a quarter that landed me $325!!!!!!!!!!!!!!  Go play at Liberty or Lincoln, you guys can see the awesome support!

Hi.  Really glad to see this forum. I started playing the free tournaments at Liberty about year ago or so and deposit every so often and play slots.  Well since I have come to like the casino and was a loyal Go Casino member back before they closed (5 year member daily depositer), you guys have the same games. 
Some good news is that last night i deposited and was down about 200.00 and decided to raise my bet and lo and behold,,,,, well lets just say i cashed out for a little over 11,000.00  Very exciting.
Now my question is, one thing that is disappointing is the withdraw method. Since this being the first time, a little concerning that the only to maximize the amount I can withdraw at one time, is to use the courier check.  Is that a certified bank draft and not a personal casino check, right? My concern is that my bank will hold it for 10 days or until it clears.  So since i can only withdraw 3000.00 week for 3 weeks and the last being a 2000.00 withdraw, each time I have to wait 10 days once i recieve it. 
Is there a better option?  And sorry to bombard you with questions. lol  Very excited and found thiis forum. 

kim

Dear Kim,

I am happy to know you enjoy playing at Liberty Slots.

Congratulations on your win!

Kim there may be other options, however I would have to take a look at your account. Can you please provide me with your account number so I take a look for you.

I await you response.

Kindest regards,

Dylan

Hi Dylan and thanks for responding.  My acct is Username is LS0676936058 And thanks so much. I am excited as well.  Thats a drop in the bucket compared to the losses over the last 7 or so years. However,  Liberty Slots and I have started off on a great foot!  I did lose quite a bit first. but this sooo makes up for it. lol

thanks and very nice to meet you.

Hello Dylan,  my accounts at Lincoln and Liberty are  LC0281319939  and LS0058014011.  I was wondering if you could please check into some problems I keep having with the casino.  I have spent so much money {mainly at Lincoln} that I refuse to even look and see how much {I do know that on pastenpay there are literally hundreds of pages}.  Ok having said that  I was wondering why everyday for this past couple weeks I'm having all kinds of problems.  Money that doesn't show up right away or reels that go from normal loose to so tight that I have to wait 5 minutes per spin to even make 20$ last for half-hour of play. Or it will say too many cards registered to register another -even after I have it down to 2 cards.  Or  says i've reached my limit on days that I only deposit once or twice.  Today I decide to only spend 5$ with pastenpay because I don't want to spend any more regular deposits and lose so quickly.  {I'm not a rich person just love to play}  Ok  so i go back to deposit again and now?  Every deposit method is missing except for:  moneygram, Ukash and Internet coupon?  What are you guys trying to tell me?  You don't want my money after i've deposited  about 90 days in a row?  You don't want USA players anymore?  Please I do not understand!  Is this related to a computer glitch you guys had a couple weeks ago {i still have the e-mail!}  that said your system had an error with pastenpay and that you were taking it from my pastenpay account?  I've kept money in there all month and at any time you could of taken your money back for what ever issue you had.  I mention having the e-mail because I don't wish to be accused of reversing any deposits.  Please help me understand why it seems i'm not welcome anymore?  Thank you sincerely  Lydia

here is a screenshot

Wow nice win!  Dylan is super helpful, Lincoln and liberty are my favorite places to play. Don't give it all back! 

It would be nice if there was an option to 'pay my credit card'.  I do notice you offer to pay onto a debit card but I don't see paying back to a credit card.

Thanks for all your replies.:)

Hi Kim,

I hope all is well.

I looked into this for you, unfortunately a check would be your best option at present.

The other methods are just slightly lower. This is an actual check and not a draft.

I know its not the best at present, however we are working to make it better.

I am sorry I could not be of more help Kim.

Have a good day.

Kindest regards,

Dylan 

Hello Dylan?  Am i being ignored or did you overlook my post?  Thank you

Hi Lydia,

How are you doing?

I am saddened to read that you are not enjoying yourself at our casinos.

Lydia, there is little I can do regarding out come of game play. Our software utilizes a sophisticated Random Number Generator that ensures a random outcome for all game plays. This is the same system used in Land based casinos. Consequently, while many of our players win, there are, at the same time, others who are not always lucky. Generally the casino has a 96% payout rate. While reviewing your LibertySlots account you have a 95% payout rate so far and your Lincoln account has a 91% payout rate.

I reviewed your account and found that you are enabled for Ukash, CC deposits, MG deposits, Paste and Pay and a few others. Please make sure you have the latest version of Adobe Flash downloaded to ensure the cashier displaying all details. We have no problem with US players.

Regarding the issue you had with Paste and Pay I will have one of the casino supervisors contact you. I am sorry I cannot do more at this time, however the casino supervisor will contact you.

I wish you the best of luck Lydia. Please let me know if you are able to see the payment options.

Have a good day.

Kindest Regards,
Dylan

Credit Card as payment option

Hello,

It would be very nice if we could use credit card as a payment option. However it is not possible at present.

It would have made things much easier for us as well. We do have a variety of payment options and we try to ensure that withdrawals are expedited as quickly as possible.

Have a good day.

Kindest regards,
Dylan

Thanks for replying Dylan even though it still doesn't answer my question about why it seems the casino wants me to go away.  Yes my deposit options are back now but that was after I posted - I didn't change Adobe Flash or anything else on my computer.  Maybe all the various daily problems will end now also in which I am very grateful to you.  Thanks

Hello Dylan. I am a member at both Liberty and Lincoln and I've just recently made two small deposits at Liberty. Since then I've tried to collect a few of the no deposits that have come up because i qualify for them now as I am a depositing member and the auto message says "unfortunately you've collected this bonus too many times." I've never had this issue before with these two casinos and it is very frustrating because I know I never collected those bonuses before. And it's happened two times for each casino. I inquired about the issue with live chat and received little, actually no help whatsoever plus a surly attitude from the chat operator too. The ones i just tried to collect were BIGFREE19 for Liberty and LCFREE19 for Lincoln. My acc # for Liberty is LS0745189418 and Lincoln is LC0024521463. I would be so appreciative and grateful for your help figuring out and righting this problem, if at all possible. Thank you so much for your time.
            Bestestest of wishes!
              -Mally

LC0024521463, LS0745189418

Hello,

I do hope all is well.

I reviewed your accounts. I found that your Lincoln casino account received that bonus already and therefore cannot claim in again. That promotion was only run for a few days by the host.

Your Liberty Slots casino account is not eligible to receive that bonus. Your account has received 700% more bonuses than you made deposits.

Unfortunately there is not much more I can do at present.

if you have further questions please let me know.

Kindest regards,

Dylan

Hi Dylan.  Hope you are doing well.  I was hoping that you could review my acct, going back to the 6th of the month, (day before or day after)  and see what the deposits compared to the bonuses ratio I have received.  I know what it is but would like to see what the casinos calculation is.  Curious once you add it up as to if I qualify for a match bonus on one of any (many) of the 45.00 deposits i made.  Thanks in advance for your time.

LS0676936058 is my acct number. 

Hello,

I hope you are well.

We reviewed your account and made an exception for you.

Your account was credited with a bonus.

Have a great day.

Kindest Regards,

Dylan

Hi Dylan!  Had an awesome hit over the weekend, $500 on a quarter bet at Liberty!  Requested a withdrawal and just wanted to let you know that so far I am very impressed with the speed and professionalism of your team with this matter. Still waiting on final approval, but it is within the time frame stated in your cashier.

Due to your attentiveness in the LCB forum, I have no doubts that this will go smoothly! Thank you for being a casino that us USA players can not only enjoy playing at but also trust that our money will get paid out!

Hi Dylan for some reason I have been locked out of my Liberty account. LS0988220505. Nicole was helpful in trying to get me logged back in but was unsuccessful. Can you check on this?  It really angers me because I had just deposited the last of my $ on my prepaid that I use for online purchases.

Hello,

I do hope all is well.

Congratulations on your recent win! All went well with your payment.

I reviewed your account. I cannot see any reason why you would not be able to enter your account.

Your password is being reset and sent to you.
If you are able to access your account, you can then go to my account and update your password.

If you are still unable to enter your account after you attempt to log in using your new password, please let me know so I can further assist you.

Have a good day.

Kindest Regards,

Dylan

Thanks Dylan!  I am more and more impressed by your team every time I speak with them. Your games are also great. Nicole easily spent 30 minutes with me in chat last night trying to get it figured out to no avail. She is so sweet. I received an email from tech support that your servers were temporarily down and I was able to login after about three hours. It was frustrating but it was also clear that everyone over there was really trying to get it rectified.

Good everything worked out. Congrats and good luck Jodi  .

Hi Dylan

I made several deposits at Liberty, and never had any luck. I to was told more than once I could have a comp on next deposit and ten told not elagable for it, I ve not made any more deposits since but I do play freerolls there and it is difficult with only 20.00 to play.  I do enjoy the games very much. Thanks for letting us speak out

Now I'm locked out again. This is kind of frustrating now....

I have been depositing at the casino but reading about the problems, i do not know if i will continue to until it is resolved. I also like their games but i am not thrilled about the starting  balance. I can not ever seem to get my balance up, no matter how hard i try  .  I do not want to happen to get lucky on a deposit, win, and then get locked out of my account. Would be a terrible move IMO. Hope everything works out, keep us posted.

Hello Dylan,

My logins are LS0232531686  and LC0626848493. I'm a long-term account holder. I've deposited many times. I've never withdrawn. Last April, I had an amazing hit on Triple Triple Gold ($4500) but unfortunately I reversed it and tossed it all back--SHAME ON ME!

I'm glad you are here in the forum helping players with various issues. It's always nice to have that level of support anywhere.

My luck on your 5 Reel Feature/Bonus games has been consistently poor. I have never hit anything over probably 100X on those and that has been rare. I'm sure people do--I see the big wins scrolling across the screen but I have not.

I really like your Video Poker and I would love to see the addition of Double Double Bonus Poker and also Aces and Eights--but especially Dbl/Dbl Bonus Poker. It is one of the most popular VP games among Video Poker Players everywhere.

I like the daily "Free Money Month" tournaments you have offered in April and your daily Freeroll. I agree with Rena35 that I would like to see the starting balance raised back up to $50 from $20.

I have also experienced trouble whenever I try to make more than one or two Credit Card deposits within a 24 hour period. I don't understand why you have set deposit limits so low for CC deposits--but in reality by doing so you have probably saved me a considerable sum (which was lost elsewhere).

Is the RTP on your 5 Reel Bonus Slots actually 95-96%? If so I presume they are VERY high variance.

Thanks for coming to LCB Forum and hopefully my next post will be to discuss withdrawal options for my big win.

Also, if either of my accounts are eligible for a courtesy bonus, I would happily accept it.

Warm Regards!

Hi Jodi, i have been wondering has this been resolved  I have held off on depositing until there is some news to things being alright. I would hate to win and then get locked out of my account. I am still playing the tournaments there, but winning one is not easy at all  .

LS0232531686  LC0626848493
Good Day,

How are you? I do hope all is well.

I’m thrilled that you like our games and would hope that you continue to play and enoy them.

Regarding credit card transactions. The casino does not impose limits. Some limits may be imposed by third parties we are partners with and are usually based on a customers history. We try to provide as many options as possible and will hopefully soon make the depositing process as simple as it possibly can be.
Our Video Poker games are loved and we will be introducing new games in the future.

I reviewed your accounts over all performance. Since your last deposit at Liberty Slots casino. Your win percentage on 5 reel slots are a bit low, however the wagers are not that high. Most of your wagers are on Video Poker and your over all win percentage at Liberty Slots casino is high.

At Lincoln Casino, you have not wagered that much for the year. Your wagers were on Video poker and 3 reel slots. Your over all win percentage at Lincoln Casino is quite high as well.

CS will contact you shortly. I do hope you continue to play and enjoy our games. I am discussing the free roll starting balance with promotions at present. However I cannot make a concrete promise. I do wish you good luck and hope you are able to win again. I would honestly like to see your name displayed across the screen. Have a good day.

Regards,
Dylan

Dear Jodie,

How are you doing?

Are you still having problems with logging into the casino.

Please let me know.

Kindest regards,
Dylan

LC0479127666 my account number for Lincoln casino. I made 2 small dposits for this month but i am not registeredfor the daily $500 tournament. Can you check for me please. Thank u  . 

I PM'd Dylan this AM. Hopefully i will get an answer soon.

I love playing at this casino.  Love the games as well.  The one thing that I notice about Liberty and Lincoln Casino is that they cater to only the New customers.  NEVER get a free promotion or thank you offer for being an active player.  If they would kept the existing customers happy by throwing a small free bonus once in a while, then there would be no need for so much focus and marketing on daily free bonuses to attract NEW ones. Makes a huge difference in customer relations and word of mouth referrals.

LS0676936058

Good day,

I hope all is well.

I was a bit saddened to read the last few post on this thread and will do what I can to help.

I would like to let you know however that all our customers are a priority! We try our very best to let all our customers fell and experience our appreciation for them.

This is one reason why we offer so many awesome promotions for all our customers. Like Daily Free Roll tournaments, free entries for eligible customers into major tournaments. We offer rewards on wagers which can be redeemed for cash to play in the casino.
You can claim any of our weekly deposit bonuses at either casino. Our 100%, 90%, 75% or 50% match bonuses on select days on initial deposits every week. We also provide a bonus on every deposit made at our casinos. And accounts are comped based on activity.
To top it all off we provide a great Birthday Bonus to all customer to say thank you and have a good day.

We care about our customers and do our very best to help with any issue. You can also message me, I will try to assist as best as I can.

kkimelwell I reviewed your account and found that your account has been rewarded quite well. Message me lets discuss this. I can try to help.

NicoleLynn Can you please message me privately. let me know what your issue was. Perhaps I can be for some help.

Have a good day.

Best regards,
Dylan

Hi Dylan I was surprised and saddened to see that I am not enrolled in your 24/7 depositors tourneys this month. I have made several deposits last month and been enrolled in these free rolls for the past 3 months at least. Can you check on this for me please? 

LS0988220505
LC0843082978

Thanks so much. I'm sure there must have been an oversight.