Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Does anyone aware if Lincoln casino cashier department is open on New Year's Day? Or if there are any checks being processed and send by fed ex due to holiday? Your reply is much needed 

We're going to contact the casino rep to ask if they are working during the New Year. Keep you updated. 

Good Day,
 
Happy New Year!
Thank you for your inquiry. I hope all is well with you.

I am Dylan, I am the representative for Lincoln Casino.
They were closed just for a few days over the holidays. Someone was in office for a few hours each day (except for the actual holiday) to deal with issues that could be handled immediately. They are however in office now. You should be able to contact them.
Is their a specific issue I could help you with? Please let me know I would be more than happy to assist.
 
Have a good day!
 
Best regards,
 
Dylan

Hello my account is lc 0472191381. I am an elite player and a loyal one. I have had a withdrawal that was processed on 12/29 at 732 am. 

I have had no notifications as when this is will sent out via Fed ex. 

I am asking to please to get a status on this. Last year we have had  fires damage our home, we lost our horse and all I wanted was some good cheer starting out. 

Can someone please contact this casino. I always have praised Lincoln as an outstanding casino and consistent. Today the representatives were less than helpful or nice. 

I am not asking for anything special just a tracking number. I have never doubted Lincoln casino they have been good to me. Right now I am a bit uncertain bc no one is giving me an answer or replying to my emails. I am asking for someone to please clear this up for me. Lincoln casino always has had high standards and they always have done what they say , but when  they derail from norm that makes me nervous. Please help. . 

Thank you  

Isabelle hall 

Lc0472191381 

Dear Isabelle,
 
Rest assured that I am looking into this for you. Thank you for been such a loyal customer to Lincoln Casino. I want you to know that we really do appreciate you!
I see that your funds were indeed processed on the Dec, 29th. I also see that your two other withdrawals earlier in the month were sent and received in a timely manner.

I think this delay with this particular withdrawal may have been due to the withdrawal been processed over the holidays. However, I will not speculate, I am thoroughly checking into this so I can find out the exact status.
 
I will get back to you shortly Isabelle.
 
Have a good day, I’m on it!
 
Best regards,
 
Dylan

Hello Dylan

1. Thank you so much for your kind words. I got notification today that it' on the way. Now its stock due to cold weather. Yes I love Lincoln and always have. Your reputation is truly an awesome one. At times I might get a bit nervous becsuse I have been burned by other casinos. Now I only play with liberty and Lincoln. Thank you Dylan. You have no idea what your email meant to me 

I wanted to make sure that people knew how much this reply from Lincoln meant to me. 

I am not rich and I do play. Often. I have been blessed few times. But what got me was actually a person doing what they promised. Looked into this. Made me feel OK and safe. I thank you. Is small acts as such that makes loyalty grow. 

It is people who do care that goes to all of you and specially you Dylan. 

Thank you 

• I'm really upset I won 300.00 in August got a check for 300.29. Lincoln took money back In November saying it was paid twice. I sent All the proof it wasn't paid twice..I sent August to December Statements. They are saying cause the check Is stamped twice means It was paid twice. I need A copy of Lincolns statement showing it was Paid twice Citizen bank said. Copies of checks Lincoln told me To take to bank as proof is not proof they paid twice Lincoln said because check was stamped twice Means it was paid twice that's ridiculous. If 2 stamps one going in one Coming out. I sent proof it wasn't paid twice Went in August came out in November. I don't Know what to do. Please help me get statement from Lincoln Cause if paid twice Citizen says they need that to look further Into this. Thanks

Need to add account number LC0273943119.  Thanks

Hi baby22555,

We already informed the casino rep and hope he'll answer your concerns. Keep an eye on this thread he'll post his reply here. 

Good Day,
 
I do hope all is well with you.

I am Dylan, very pleased to meet you.
 
Reviewing your account I see that you are a great customer and we are very happy to have you! I also see that you have received quite a number of withdrawals from us prior to this issue and even after without any problems.

I had to thoroughly investigate this issue before responding. This situation is quite unique and serious questions were raised by the service provider. It was brought to our attention that two copies of the same check were received back from the bank they were deposited, with different stamped deposit dates on the back of each check.
There is not much that I can do with a situation such as this. I spoke with payments and was informed that both checks were sent to you with instructions regarding your bank. Is it possible that you could take both copies of the check to your bank and find out how that was done. We will do our best to assist. We cannot do much more until we have a clear understanding of how this was made possible. As the check was paid out.

I am very sorry I cannot do more to assist here. But should you have any other issue at all I would be more than happy to help as best as I can. I will have a supervisor contact you to work along with you on this, as we would like to have this issue resolved.
 
Best regards,
 
Dylan

Hi Dylan,

Being in the accounting field for 20 years 2 copies of checks and 2 stamps does not mean a check was cashed twice. The bank laughed when I brought them that as proof it went through twice. I or even you can take 2 copies of checks and stamp it twice.  I came on here needing help retaining Lincolns bank statement thats what the CEO at the bank needs proof the monies came out of your bank twice. I gave my statements proving it went in once and came out once. So basically I'm out $300.29 I spend a ton of money at both casinos and no this isn't the first problem this is the 3rd no good check the other 2 I handled on my own. You see how much I spend and my withdrawals, you think I am going to lie over $300? No ,but I guess I'll play else where. You can demand statements as proof from me then it should be my right to demand a statement from your bank showing the money coming out twice. The casino can black out all the other information on the statement just show us where it came out twice. The 2 stamps one going in and then one coming out. 2 stamps doesn't prove it came out twice. Please get me the real proof the statement for the CEO at my bank. That is the help I need from you.

One more thing. The CEO at the bank wants to call the company that's on the check please let payments know that because it's not Lincoln. I told him I would handle it. It's important I get the statement myself. Thanks

Good Day,
 
Thank you for your response. Honestly, I really wish I could help you further. I am trying to help as best as I can.
I have spoken to the payments department and supervisors. They will be contacting you to try to resolve this issue. Please relay any further communication to them as they are more equipped to further assist you.
 
Have a good day!

Best regards,

Dylan

Can I ask you a quick question about the no deposit bonuses at Lincoln? So I want to ask why i could ever get one no deposit to work for me? I even reached out to support via email and live chat. And I can’t remember what they said because it was a few years ago but it was not a valid excuse considering I live in the USA. I was always pretty upset about that cuz I did want to try the casino out. So I ended up making a deposit and was just like $20 or something. But even after the deposit it wouldn’t let me redeem a no deposit bonus. I was just curios as to why. I always was thsnks

HI DROCK1,

Could you please provide me with your casino username so that the casino rep can look into your account?

Thanks

Hello,

How are you doing?

I would like to look into this issue for you. I represent Lincoln Casino.
Not being able to claim a no deposit bonus may vary according to account. However this is quite rear. Can you please provide me with your casino account number so I can take a closer look at this issue for you.

Have a good day!
 
Best Regards,

Dylan

Thanks for sending the username, DROCK1. It has been sent to the casino rep. He's going to look into your case and update this topic. 

Hi DROCK1,

The casino rep informed us that you are not tagged to our affiliate link, therefore, unfortunately, you can't claim any of the exclusive no deposit bonuses Lincoln casino is promoting on our site. However, you can register at Liberty Slots through our link, if you don't have an account yet. I'll PM you the links to the promos. 

I got a problem with both sites. i play both deposit on both. and they keep given me bonus points on both accounts for deposit and play from opposite account. how do i fix this? lol JP i love it. love both sites . any problems there quick to fix. OK in my book.

HI Da1Lokker,

Please provide me with your casino username. We're going to notify the casino rep.

I have played at Liberty Slots Casino for quit a while and i must say am happy their the payment system is great haven't had a problem and right now their is my #1 casino for the past 2 years now i enjoy playing the free roll tournaments Evan throw i win LOL ..

They have an amazing free CODE BONUS every month i look forward for it every month i also deposit but its fun yep it is ...

Happy Customer 

Thanks very much for your feedback. We appreciate that. Good luck! 

i was denied my withdraw after years of playing and depositing at lincoln casino. i was told that another casino i have played at had listed me in a negative database. what does that even mean? to me it says we found a way to not pay you after years of taking my money just fine. can anyone explain this to me how that is exeptable? what is a negative data base ? is it just a scam way to not pay? if not how do you get put on this and how can you get off of it? i feel any casino that take your deposits they should honor your withdraws. 

I have the same issue i get double points fir everything its terrible lol, jp i do however not like how liberty dont treat nme like lincoln i have roughly same reward totals in both and same amount of deposits i would like a liberty ndb please thanks.

Hello shane.moore.108889 and Wompstar8,

Please private message me your casino usernames so that we can notify the Casino Rep and ask him to advise. 

I love both theses casinos I've never encountered any problems getting paid or issues with fair play. They've changed withdrawal methods for US players. Bank drafts are obsolete and they're having technical issues with money-gram according to Miami club casino. Therefore I chose a check by courier at Lincoln and my bank is saying it could take up to 5 weeks. 

This is such a long time to wait and why is there not a faster easier route. It was so much better with bank drafts

This is what I got from live support

Hi! Welcome to Lincoln Casino. We will be with you as soon as possible.
account_Kimi
Thank you for contacting Lincoln Casino Support, my name is Kimi. I will be happy to assist you today!

We were disconnected
account_Kimi
Hi

I want to know how I can talk to the bank?
account_Kimi
I am sorry for any previous disconnection with our previous chat.
Just for security purposes can you confirm for me your email address?

sure its OK
[email protected]
LC0302197576
account_Kimi
Thanks Christine
Christine, we are not able to provide contact information in regards to the bank.
However, we would need you to verify with your bank if it's a case that the check is still being processed or they are not able process the check. If they are not able to process the check they can return the check to you with an explanation as to why and you can then provide us with this information.
However if it is a case where your funds are still being processed you will have to allow that to be completed to get your funds. We won't be able to speed up a banking process on our end.
They're saying as of today they haven't heard anything
I've never had to wait this long why mow?
now
account_Kimi
Can you confirm for me the date in which you deposited the check with your bank?

May 15th
account_Kimi
OKay, sometimes it can take up to 6 weeks for the processing of funds. It may not always take this long on every transaction. However I do advise that you confirm with your bank the time frame that this can be processed in.

i

Hi buggars,

We'll ask the casino to provide an update on our withdrawal request. Keep you posted. 

Okay thanks so much. I've consulted with my bank and they keep telling me it the Canadian bank the check is drawan on that's the hold up. I just won again and got another check in the mail and afraid to deposit it. 

buggars

Thanks for your help. I don't know if they offered you any feedback on this but I'm happy to report I got a deposit from the canadian bank just this am. I'm gonna deposit the other one today and hopefully it won't take as long.

Thanks for all you do

buggars

Thank you for letting us know, buggars! 

You're quite welcome. Surprising I deposited my winnings from Miamiclub Casino on yesterday and it was in my bank account this am. Happy about that!

Anyone reported any problems with the sites being disconnected? I made a deposit today then suddenly disconnected. I tried calling the casino and got a recording saying number couldn't be completed as dialed. I had just deposited with miami club casino and played with no problems. Tried to log back in there and getting error messages saying sites can't be found?

buggars 

Hi buggars, 

We managed to access all three sites without any complications. Please try clearing cache and cookies from the browser history, that might help. Please have in mind that this is a support topic for Lincoln and Liberty Slots only, and for any questions regarding Miami Club casino, please visit this thread. 

Hello, my accounts LS 0449937528, LC03079222108 were closed, I was told that it's because of the country I registered from. I am in the U.S.A Reno Nevada. Is this true that you don't allow players frm the usa?

Hi Deric L. Nichols,

We'll check with The Casino Rep which states in the US are restricted. Keep you posted. 

Hi Deric L. Nichols,

It appears that the account number you provided  - LC03079222108 is invalid. Can you please confirm your account ID at Lincoln casino so that The Casino Rep can look into this? 

On July 2017 I opened my account at lincoln casino.
I was playing last month and won.
I made withdrawal to bitcoin and they paid some.
They have weekly withdrawal limit.
I tried to make a new withdrawal Last July 11 only to find out that they closed my account without emailing me first!
I then spoke with live chat and here is what they said:

Kimberly
Thanks for your patience
Thanks for your patience. We regret to advise that your account was disabled by our management, and as a result you will not be able to hold an account with us.
I'm sorry I am not at liberty to disclose that information at this time, but this has been concluded by management
You can contact tomorrow within the hours of 8am -5pm EST to speak with someone in regards to your account.

I also emailed [email protected] and here is their reply:

Dear Daniel,
Thank you for contacting Lincoln Casino support.
We have reviewed the account and as per management decisions your account has been closed. We will not be able to have it opened, as you will no longer be able to have an account with us.
We wish you the best in your online game experience.
Kind Regards,
Rose

I still have a big balance in my casino account and they refused to reopen it. I only want to get my money that I won

Hi dandan, 

can you please private message me your casino username and we will ask the Casino Rep to look into your account? 

Hi dandan,

Thank you for sending your account info. We'll ask The Casino Rep to look into your case. Keep you posted. 

I've been these guys for years and have never had any problems. I'm a bit concerned over a processed $527 payment they sent out on the 18th that I haven't gotten. It never takes this long and I have another payment pending $1200 that should be processed this week.So I checked on them and I'm afraid they're stalling. Can you just check on status please.   I went to live support and was told 

My withdrawal was processed on the 18th but I haven't received it. Its never taken this long before. [email protected]
account_boxLive Support
Hi! Welcome to Liberty Slots Casino. We will be with you as soon as possible.
Me
certainly
account_boxDwight
Welcome to casino support! I'm your friendly chat agent and I'll be assisting you with your account.
Me
ok
account_boxDwight
Hi Christine,, checking on the account now
Me
ok sure
account_boxDwight
Okay, I am seeing the issue. It's actually on our end. Let me explain what's happening.
Sometimes there may be slight delays in the processing of payments this can be due to external factors or payment processing activities, etc., these are circumstances that are beyond our control. However, our payments team did mentioned this should be resolved this week,
Once processed, an email would be sent to you.
We do apologize for the delay in getting your payment processed.
Me
ok tyvm
account_boxDwight
You're welcome

Tue 8/20/2019 10:54 AM
You


Dear CHRISTINE LEE:

We have processed your pending payment as shown below.

Account: LS0378055636
Pending Payment: USD527.00
Payment Issued: USD482 as Cheque
Transaction Number: 20190820135536047159000000
Processing Fee: USD45.00

I guess I violated again! I won't be paid on the second payout bcause I made a bet which was a mistake in all honesty by hitting the max bet once and wound up winning $200 dollars to my surprise. I was down to my last few dollars when i hit the button without realizing it was on the max bet. This led me to win the $1200. I'm just not getting these rules and how they;re controlling how much you can bet and win. I just got this email

Dear CHRISTINE LEE,

Thank you for choosing us.

Your withdrawal for US$1201 via Check by Courier has been declined as you have breached our bonus rules.

Please see rule below:

The maximum individual wager permitted using an active bonus is $2.00 on any single pay-line on any slot game and a maximum single wager of $10.00 on any game. Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from said wagers.

As a result a total of US$1169.65 been removed from your account balance and your last deposit of US$31.35 remains.

If you have any questions or concerns, please do not hesitate to contact us.

Best Regards,

Annie

Payments Team

I went to see if I in fact violated the rules and what bet did I make. I spoke with live support and got this reply

I want to review my play history on a slot machine how can I view it?
Live Support
Hi! Welcome to Liberty Slots Casino. We will be with you as soon as possible.
Thank you for contacting Liberty Casino Support, my name is David.
At this time there isn't a betting history feature available but we do have a deposit and withdrawal history. Should you want a betting history to be looked into, you can send a email to [email protected] to see if its possible to get one.

 How do I actually know if I broke the rules in excess of the amount to bet?

buggars

Hi buggars, 

we'll ask the Casino Rep to look into this and advise if it is possible to receive the betting history for your account. Keep you posted. 

Hi dandan,

just an update - we've been advised by the Casino Rep that they have opened your account so that you can make a withdrawal request. 

Thanks so much for helping me out. I think it's gonna be a let down. I'm so dissatisfied with the rules. I've lost $2000 total including the other money at the other casino I couldn't collect on. I'm so hurt and in a state of shock. Liberty says I made a $20 bet on wheel of chance slot. I've never bet over $2.50 so this was definitely a mistake on my part. I'm crushed. I have that $90 refunded in my account but I know I won't have the same luck. This will never happen again. 

Thanks

Buggars

@buggars - We've heard back from the Casino Rep about your inquiry. Someone from their team will follow up with you and send you that session of your betting history. 

Hmmm  i just recently had my account closed by them saying that they don't let players where i live play there anymore. i even had like $100 in my account and i got nothing . not even a email saying that they were closing my account. i found out when i tried logging in the  other day and had to go to live support. i think this casino has become shady now  :(

Hi shirlsplay, 

please private message me your casino username so that we can ask The Casino Rep to assist. 

Hello my account is closed again and I don't know why.
Kindly check please.

Hi dandan, 

We'll check with the Casino Rep. Keep you posted.