Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Hello James Brassfield,

As we received no feedback from your side, we would need to close this complaint due to the submitter inactivity.

hello LCB

My name is Tarcilia, my username in liberty slots is ( HA****A) and I'm here to talk about what this liberty slots casino did to me., I was manipulated and deceived cowardly by the support team

about 20 days ago I sent my documents to verify my account  after winning a small amount in money, after 5 days I received a response saying that my account was verified and my documents were approved, I was invited to initiate a cashier withdrawal, it was at that moment that a long journey of problems began..

When I tried to request a withdrawal, the cashier started showing an ERROR and this error did not allow me to make a payment request in no time, .. I contacted support and they made me spend the whole week cleaning cookies,changing browser and changing devices however the problem persisted..

After a long time they said that the cashier was having this problem because I needed to take a selfie holding my document and that after doing this the ERROR would disappear, 

I took a selfie and sent it by email after 5 days I received an email saying that everything was  approved   and that I could make a withdrawal request again, however the problem was still there,
I contacted again and they made me spend two more days clearing my browser history and changing devices

After much insistence, sending emails and videos of the problem, I received a response from the casino saying that I needed to deposit again and by doing so the ERROR would disappear, I made a new deposit and played a little more, managing to increase my balance. however, when trying to request a withdrawal the problem was still there.

  at that point I had already lost my patience..

I contacted casino support again they said that my problem would be sent to the technical department to try to correct the error, finally after 3 days I received an email saying that the problem had been resolved and I was invited to try a withdrawal again, fortunately withdrawal request worked and I would have to wait 48 hours for it to be processed..

After 48 hours, when I thought I would receive my money, I received another email asking why my current location was different from the one registered in my profile, I had to respond to this email explaining that I work traveling between Barcelona and Madrid.

After 3 days I received an email response asking me to send one a valid passport, however I can't send it because I don't have this document, I haven't had a passport for 8 years..

At that moment my patience ran out, I asked to close my account and decided to break any relationship with this casino, I gave up receiving my winnings and just asked to return my deposits,

to aggravate even more my angre they said that the refund would take 48 hours to be reviewed and 8 days to be processed, I feel really bad for letting myself be manipulated by these people,

I ask the LCB team to contact them so they can publicly apologize for treating me like an idiot

thanks

Hello tarci.larri, 

Welcome to LCB. 

Sorry to hear that you are facing this kind of issue.

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam. Thank you for providing us with your username. We will address all complaints promptly after the conference concludes.

Thank you for your patience.

they are refusing to refund my $25 and before closing my account I had a balance of $200

They claim that I bet the $25 , in fact they forced me to bet the $25 because if I didn't bet the full amount deposit I wouldn't be able to withdraw, that's what they told me. in relation to my deposit of $25 I also doubled the value of it in bets.. I didn't lose..

Hello tarci.larri,

We have contacted the casino rep and inquired about your case.

As soon as we have any update we'll inform you. 

hello

I'm going to advance my answer because I know what they're going to say.

I asked to close my account and the attendant asked for my bitcoin address saying that I would be refunded within 48 hours, that was another lie

They will probably say that I played with my deposit and therefore I am not entitled to a refund... however I was the victim of a lie and based on that lie I trusted them and lost my money.. a malicious scam

an attendant tricked me by saying that the cashier was blocked because it was necessary to make a deposit and bet the full amount to unlock it. As I'm a huge idiot, I trusted his word and ended up being the victim of a scam

Dear tarci.larri,

Let's wait for their response and see. Hopefully, we'll hear from them soon.

Thank you

Dear tarci.larri,

We still haven't heard from the rep. Once we receive any feedback, we will inform you here on the thread. Please be patient.

Hello tarci.larri,

We got a response from the rep stating that the member has multiple accounts under different names and ID's and that it was a mistake that her documents were approved in the first place. There is a lot of proof that this is a fraudulent customer.

Therefore, there's nothing to be done further and we consider this complaint RESOLVED.

If this is true that the player had multipul accounts then why was she instructed to make additional deposits to get her withdrawl? This makes no sense and it looks like the casino was fishing to find any reason to prevent her withdrawl.  This is just one of many problems when playing at unlicensed and un regulated casinos. Players do not deposit at this casino.

Hello

I came to this site on the recommendation of a friend, he told me that you help players who are facing problems with casinos. However, the impression I have is that you seem to work alongside these casinos and they probably pay very well..  

they told  i'm a fraud and you guys agreed with that and closed the case? 

Have they presented any evidence that this is true?

Believe it or not, today they contacted me asking me to resend the document because there was a failure in the evaluation of my account... if I am a fraud, why did they decide to reopen the case? I had already given up on my refund...

LCB.ORG should evaluate both sides and not believe everything the casino says or pays you to believe.

Hello tarci.larri,

The accusations you've made against LCB are completely unfounded. 

Additionally, we would like to remind you that when we handle a player's complaint, our services are completely free of charge. 

We will ask them for clarification regarding your case.

Thank you for your understanding.

hi

I'm not trying to teach your work, I just think you had the wrong attitude, I'm only 24 years old, maybe that's why they thought they could trick me and take my money... I wasn't the one who lied to induce a player to make deposits and I'm not the one who operates an unlicensed casino.

If I were in your shoes I would ask for evidence of the accusations and if they refuse to provide it I would close the complaint as unresolved....

From the moment you close a complaint as resolved without them presenting the necessary evidence, you will be being unfair and favoring the casino.

My intention is not to cause problems here, I have already given up on receiving a refund of my deposits and the only thing I want is for them to be fair to me.

thanks

I used to deposit and play A LOT at Liberty Slots and Lincoln casino.  For whatever reason, I stepped away and lost my status.  I returned the other day to give their freeroll tournaments a shot and its telling me that I've reached my max number of free tournaments and needed to make another deposit in order to play.  Slightly disappointed since I've not had that issue with other WGS casinos.

Has anybody actually recieved money from here?  I have been told to send in a selfie goin on a week now and about 25 selfies, that seems to be their go to move as i read other complaints on here.  No other casino that requires a selfie has ever done that.  It seems to be they give you the runaround until you give up or have you violate the terms and conditions.  I would like to know if anyone, ANYONE, has actually been paid from here in crypto.

Hello,

So I would like some help. Now this is from litterally 4 years ago but I just found you guys and I didn't know I had options. I had won a bit of money, I believe over $2000 in December of 2019, I tried to cash out a small amount and was denied. I sent in my id for KYC a few times and they kept refusing my id. My id is my only id and i don't have another. They were saying my id wasn't real but it is so I would very much like your help in recovering my money even though it has been a while because I made deposits and followed everything by the book and just because they didn't like my state id they refused to pay me out. I don't remeber the exact amount but I believe it was about $2300. So can you please please help me. I am attaching my emails with my id i sent them to this complaint and maybe you can get somewhere. Thank you

Oh, and my casino user name is LS***

Hi Hell No,

Thank you for providing your casino username. We will contact the casino rep and try to assist you. Please keep an eye on this thread for further updates.

Hi Hell No,

We've received feedback from the casino rep stating that they will look into this and get back to us as soon as they have an update. Please be advised that most casino reps are currently attending a conference, which may result in response delays.

Thank you for your patience.

Hi Hell No,

We've sent a reminder to the casino rep regarding your case.

Thank you for your patience.

Thank you very much for helping me!

 Hello,

So I was just checking in, it has been 5 days since the last update, have they contacted you at all? Is anything going to happen? I would love to get my money considering they refused me for litterally no reason at all. Anyways, please let me know if there are any updates and what I can do next. Thank you

Hi Hell No,

We will try to reach out to the casino rep again and get back to you.

Hi Hell No,

We have received the feedback from the casino rep that you did not pass security filters when processed through their master database.